iAdvize
iAdvize is a leading conversational commerce platform based in Europe, operating in 40 countries. It facilitates real-time engagement between businesses and their customers through a unified chat, voice, and video messaging solution. Customers can receive immediate assistance not only from customer service agents but also from community advocates through ibbü, an on-demand pool of experts. This approach enhances customer interactions and has been shown to generate an average of £119 in business per conversation handled by ibbü experts, compared to £91 by traditional customer service agents. This results in a substantial return on investment, with £58 generated for every £1 spent. By connecting customers with knowledgeable individuals, iAdvize improves conversion rates, customer satisfaction, and overall sales for businesses.
Aploze
Acquisition in 2021
Aploze is a French online shopping platform that offers a live shopping experience, integrating products directly into eCommerce sites. The company focuses on enhancing marketing strategies and campaigns through data analysis, enabling it to recommend personalized content that promotes post-live conversions. By facilitating deeper customer engagement, Aploze helps clients increase their sales and optimize their online retail operations.
Bringr
Acquisition in 2015
Bringr is a provider of social media publishing and monitoring tools, offering a platform that enables brands to manage their presence across various social networks. The company's services encompass publishing content, monitoring engagement, and analyzing performance, allowing businesses to effectively track their social media impact and interact with their audience. By streamlining social media management, Bringr helps brands enhance their online visibility and engagement with consumers.
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