ConnectWise
ConnectWise is a software company that specializes in business management solutions for technology service providers, including IT solution providers, managed service providers (MSPs), and software developers. Established in 1982 and headquartered in Tampa, Florida, ConnectWise offers a comprehensive suite of tools designed to enhance operational efficiency and profitability. Its offerings include business-process automation, help desk and customer service management, sales and marketing solutions, project management, and business analytics. The company's platform supports over 5,000 technology organizations, enabling them to streamline operations and achieve their business objectives through intelligent software, expert services, and a robust ecosystem of integrations. By focusing on the unique needs of technology solution providers, ConnectWise empowers its clients to drive efficiency and foster long-term growth in their businesses.
Top Regions
14 past transactions
Axcient
Acquisition in 2024
Axcient is a software company that specializes in backup and disaster recovery solutions tailored for managed service providers and system integrators. The company offers a comprehensive platform designed to enhance business continuity through a range of data protection features, including remote and local backup, as well as email archiving. Axcient's solutions aim to safeguard client data and minimize business interruptions, allowing clients to rely on effective and affordable technology to support their operations.
SkyKick
Acquisition in 2024
SkyKick, Inc. is a provider of cloud-based migration solutions aimed at assisting IT consultants, system integrators, managed service providers, and value-added resellers in transitioning enterprise customers to the cloud. Founded in 2011 and based in Seattle, Washington, the company offers a suite of applications designed to streamline cloud migration processes. Key offerings include Web Planner, which facilitates sales assessment and planning; Migration Manager, which oversees migration projects; and Cloud Manager, an automation and management tool. SkyKick's software automates Microsoft Office 365 migrations, data backups, and service management, helping IT partners enhance operational efficiency and expand service offerings. The company’s technology also includes tools for managing email, calendar, and contacts during migrations, ensuring a smooth transition for clients.
vCIOToolbox
Grant in 2023
vCIOToolbox is an information technology service-based company. Their technology service provider, an independent consultant, or internal IT every business needs a way to manage the big picture and not lose sight of the small details. And SaaS platform provides the foundational tools to reach goals and we provide training to help define the process.
Wise-Sync
Acquisition in 2022
Wise-Sync is a cloud-based integration service that facilitates the synchronization of accounting data and automates payment processes between IT service platforms, specifically Connectwise and Datto Autotask PSA, and cloud accounting platforms such as Xero and Intuit QuickBooks Online. The company develops software aimed at enhancing financial operations for businesses by streamlining billing and automating invoice management. Wise-Sync prioritizes security and privacy by encrypting all data in transit and refraining from storing accounting data on its servers. This approach enables clients to benefit from seamless integration while saving time and achieving detailed financial results.
SmileBack
Acquisition in 2021
SmileBack is a customer feedback platform tailored for managed service providers, designed to enhance customer satisfaction and retention. The platform enables businesses to gather immediate and actionable insights from customers following service transactions. By facilitating direct feedback, SmileBack allows companies to recognize service agents' performance and address any customer dissatisfaction promptly. The platform is user-friendly and can be easily integrated into existing business processes, resulting in increased customer satisfaction and improved employee morale. Additionally, SmileBack provides robust reporting, analytics, and automation features, allowing clients to save time while optimizing their services and enhancing overall client experiences.
Service Leadership
Acquisition in 2021
Service Leadership specializes in delivering comprehensive profit solutions for IT solution providers, focusing on managed service providers within the information technology sector. The company offers data-driven consulting services that include channel partner recruitment, enablement, and business model transformation. Through benchmarking and advanced peer group programs, Service Leadership assists clients in enhancing their channel management strategies and operational maturity. Their training and support aim to improve financial performance and facilitate the effective recruitment and development of partners, ultimately driving growth and success in the competitive IT landscape.
Perch Security
Acquisition in 2020
Perch Security, Inc., founded in 2016 and based in Tampa, Florida, specializes in threat detection and response solutions tailored for small to mid-sized organizations. The company's platform, recognized as the first Community Defense Platform, offers affordable and accessible threat intelligence, allowing users to benefit from curated community insights without the need for dedicated threat analyst teams. By connecting clients bi-directionally with their sharing community, Perch provides actionable alerts for detected cyber threats and facilitates the automatic sharing of intelligence back to the community. This innovative approach enables organizations to effectively manage cyber threats while minimizing the need for additional staffing. Perch Security operates as a subsidiary of ConnectWise, LLC.
StratoZen
Acquisition in 2020
StratoZen is a managed security service provider that specializes in delivering cloud-based security solutions, including SIEM-as-a-Service and SOC-as-a-Service, along with endpoint and data protection services. The company enables managed service providers (MSPs) to transition into managed security service providers (MSSPs) rapidly. For established MSSPs and enterprises, StratoZen offers tailored implementation and management services for FortiSIEM and other Fortinet Security Fabric products. The company has a strong focus on compliance, with expertise in standards such as PCI, FFIEC, HIPAA, and DFARS. Additionally, StratoZen provides comprehensive cybersecurity software that encompasses security operations, threat protection, cloud security, data encryption, access control, and endpoint protection, as well as consulting services for MSPs.
Continuum Managed Services
Acquisition in 2019
Continuum Managed Services is a provider of a comprehensive technology platform designed for managed IT service providers. The company offers a SaaS-based solution that enables these providers to effectively monitor, troubleshoot, and maintain IT environments for small and medium-sized businesses. Continuum's vertically integrated service delivery model includes a world-class Network Operations Center (NOC), Security Operations Center (SOC), and Help Desk, which allows for seamless remote management, security, and backup of clients' IT systems. With a workforce of over 1,400 professionals, Continuum monitors more than 1 million endpoints and serves approximately 5,800 partners, including IT service providers catering to over 65,000 SMB customers. The company also supports web hosting providers in protecting more than 250,000 servers through its backup and disaster recovery product line.
ITBoost
Acquisition in 2019
ITBoost is a cloud-based platform designed for IT service providers, focusing on enhancing efficiency and consistency within teams. The platform offers a range of tools, including documentation management, password management, and client feedback systems. By providing an integrated solution for online IT documentation, ITBoost streamlines the documentation process, allowing users to gain a comprehensive overview of their business operations through the effective management of tickets. This unified approach aids IT service providers in optimizing their workflows and improving overall service delivery.
Sienna Group
Acquisition in 2018
Sienna Group, LLC, based in Tampa, Florida, specializes in data-centric security solutions tailored for the healthcare, financial, government, retail, and technology sectors. Founded in 2011, the company operates as a managed security services provider, focusing on delivering comprehensive security services to protect sensitive data across various industries. As of December 2018, Sienna Group is a subsidiary of ConnectWise, Inc.
Perch Security
Series A in 2018
Perch Security, Inc., founded in 2016 and based in Tampa, Florida, specializes in threat detection and response solutions tailored for small to mid-sized organizations. The company's platform, recognized as the first Community Defense Platform, offers affordable and accessible threat intelligence, allowing users to benefit from curated community insights without the need for dedicated threat analyst teams. By connecting clients bi-directionally with their sharing community, Perch provides actionable alerts for detected cyber threats and facilitates the automatic sharing of intelligence back to the community. This innovative approach enables organizations to effectively manage cyber threats while minimizing the need for additional staffing. Perch Security operates as a subsidiary of ConnectWise, LLC.
HTG Peer Groups
Acquisition in 2018
HTG Peer Groups is a global consulting and coaching organization that focuses on fostering personal, leadership, business, and legacy transformation. By connecting leaders through a network of authentic relationships, the organization promotes peer interaction and personal growth. HTG Peer Groups offers tailored coaching and consulting services that enable clients to pursue measurable outcomes, ultimately advancing their personal and professional lives. The emphasis on collaboration and shared experiences helps participants achieve their goals and cultivate long-term success.
ScreenConnect
Acquisition in 2015
ScreenConnect Software, LLC, established in 2008 and headquartered in Raleigh, North Carolina, specializes in remote support, access, and meeting solutions. Its flagship product, ScreenConnect, is a self-hosted or SaaS-based software that enables users to remotely view, control, and manage computers or servers. ScreenConnect serves various industries, including computer repair, government, education, finance, healthcare, and software, offering features like chat, file transfer, remote reboot, screen recording, and custom toolbox. It supports multiple operating systems and mobile devices, with no monthly fees and concurrent licensing.
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