ConnectWise

Axcient is a software company that specializes in backup and disaster recovery solutions aimed primarily at managed service providers and system integrators. The company offers a comprehensive suite of business continuity features, including remote and local backup, as well as email archiving services. Axcient's platform is designed to safeguard client data and minimize business interruptions, allowing clients to implement reliable and cost-effective technology to enhance their operations. By focusing on data protection, Axcient helps organizations maintain seamless business processes in the face of potential disruptions.

SkyKick is a provider of cloud management and migration software for information technology service providers. It offers a suite of cloud-based tools that automate and orchestrate migrations, backups, and ongoing management of enterprise customers' cloud deployments. The product lineup includes Web Planner for sales assessment and planning, SkyKick Outlook Assistant to configure Outlook and migrate client-side data, Enterprise Planner for migration planning, Migration Sync to coordinate project components, Migration Manager to run and monitor migrations, Project Management Application for real-time project visibility, and Cloud Manager for automation and workflow management. The solutions cover Office 365 readiness, mailbox and data migrations, and related tasks such as PST migrations, and they support management of emails, calendars, contacts, aliases, distribution groups, shared mailboxes, and public folders. SkyKick serves partners like IT consultants, system integrators, MSPs, and value-added resellers, enabling them to deliver cloud migration and management services to SMBs and enterprises.

vCIOToolbox offers a SaaS platform for technology service providers to manage strategy and operations across the client portfolio. It includes features for key account management, technology business reviews, and customer experience and satisfaction tracking, enabling clear reporting to both technical and non-technical stakeholders. The solution also covers governance, risk and compliance and third-party risk management, with training and coaching programs and pre-built customer satisfaction surveys. By supporting MSPs and MSSPs in preparing meeting reports for quarterly business reviews and delivering actionable insights, the platform helps monitor performance, gather continuous feedback, and drive customer success.

Wise-Sync is a cloud-based integration service that specializes in synchronizing accounting data and automating payments between IT service platforms such as ConnectWise and Datto Autotask PSA, and cloud accounting platforms like Xero and Intuit QuickBooks Online. The company focuses on developing software that streamlines billing and invoice management processes, thereby enhancing financial efficiency for businesses. Wise-Sync prioritizes security and privacy by encrypting all data in transit and ensuring that accounting data is not stored on its servers. This approach enables clients to benefit from a seamless integration while saving time and receiving detailed financial results.

SmileBack is a customer feedback platform tailored for managed service providers, designed to enhance customer satisfaction and retention. The platform enables businesses to gather immediate and actionable insights from customers following service transactions. By facilitating direct feedback, SmileBack allows companies to recognize service agents' performance and address any customer dissatisfaction promptly. The platform is user-friendly and can be easily integrated into existing business processes, resulting in increased customer satisfaction and improved employee morale. Additionally, SmileBack provides robust reporting, analytics, and automation features, allowing clients to save time while optimizing their services and enhancing overall client experiences.

Service Leadership is a consulting firm that specializes in delivering comprehensive profit solutions for IT solution providers and managed service providers. The company offers data-driven consulting services, focusing on channel partner recruitment, enablement, and business model transformation. Through benchmarking and advanced peer groups, Service Leadership assists clients in enhancing their operational maturity and financial performance. The firm also provides tailored training programs and channel management initiatives, helping service providers navigate the complexities of the IT landscape and achieve sustainable growth.

Perch Security, Inc. is a cybersecurity company based in Tampa, Florida, that specializes in threat detection and response. Founded in 2016, it provides a Community Defense Platform designed to make threat intelligence accessible and affordable for small and mid-sized organizations that lack dedicated threat analyst teams. The platform enables users to leverage industry-specific, community-driven cyber intelligence, allowing for a bi-directional exchange of threat information. By automatically sharing actionable alerts and insights within its community, Perch Security helps clients manage cyber threats effectively without the need to hire additional staff. In November 2020, Perch Security became a subsidiary of ConnectWise, LLC, further enhancing its capabilities in the cyber defense space.

StratoZen is a managed security service provider that delivers cloud-based Security Information and Event Management (SIEM) solutions, Security Operations Center (SOC) services, endpoint protection, and data safeguarding. The company enables Managed Service Providers (MSPs) to quickly transition into Managed Security Service Providers (MSSPs). For established MSSPs and enterprises, StratoZen offers customized implementation and management services for various security products, with a focus on compliance solutions for standards such as PCI, FFIEC, HIPAA, and DFARS. Additionally, StratoZen provides consulting services to support organizations in enhancing their cybersecurity posture.

Continuum Managed Services is a provider of a comprehensive technology platform designed for managed IT service providers. The company offers a SaaS-based solution that enables these providers to effectively monitor, troubleshoot, and maintain IT environments for small and medium-sized businesses. Continuum's vertically integrated service delivery model includes a world-class Network Operations Center (NOC), Security Operations Center (SOC), and Help Desk, which allows for seamless remote management, security, and backup of clients' IT systems. With a workforce of over 1,400 professionals, Continuum monitors more than 1 million endpoints and serves approximately 5,800 partners, including IT service providers catering to over 65,000 SMB customers. The company also supports web hosting providers in protecting more than 250,000 servers through its backup and disaster recovery product line.

ITBoost is a cloud-based platform designed specifically for IT Service Providers to enhance their operational efficiency and consistency. It offers a comprehensive suite of tools that includes IT documentation, password management, client feedback, and an integrated system for managing documentation and ticketing. This unified approach allows users to streamline their processes and obtain a holistic view of their business operations, thereby facilitating better management and communication within teams. ITBoost's solutions aim to improve service delivery by simplifying documentation practices and enhancing collaboration among IT professionals.

Sienna Group, LLC, founded in 2011 and based in Tampa, Florida, specializes in data-centric security solutions for various sectors, including healthcare, financial services, government, retail, and technology. As a managed security services provider, Sienna Group focuses on protecting sensitive information and enhancing security protocols for its clients. Since December 2018, Sienna Group has operated as a subsidiary of ConnectWise, Inc.

Perch Security, Inc. is a cybersecurity company based in Tampa, Florida, that specializes in threat detection and response. Founded in 2016, it provides a Community Defense Platform designed to make threat intelligence accessible and affordable for small and mid-sized organizations that lack dedicated threat analyst teams. The platform enables users to leverage industry-specific, community-driven cyber intelligence, allowing for a bi-directional exchange of threat information. By automatically sharing actionable alerts and insights within its community, Perch Security helps clients manage cyber threats effectively without the need to hire additional staff. In November 2020, Perch Security became a subsidiary of ConnectWise, LLC, further enhancing its capabilities in the cyber defense space.

HTG Peer Groups is a global consulting and coaching organization focused on fostering personal, leadership, business, and legacy transformation. The company specializes in connecting leaders through authentic relationships, encouraging peer interaction and personal growth. Its consulting services are designed to facilitate professional development and enable clients to achieve measurable outcomes that enhance both their personal and professional lives. By cultivating a supportive environment for collaboration and shared experiences, HTG Peer Groups helps individuals and organizations realize their full potential and drive success.

ScreenConnect Software, LLC, established in 2008 and headquartered in Raleigh, North Carolina, specializes in remote support and access solutions. Its flagship product, ScreenConnect, is a self-hosted or SaaS-based software that enables users to remotely view, control, and manage computers or servers. This secure, appliance-free solution supports Windows, Mac, and Linux operating systems, and allows technicians to host sessions from various mobile devices. ScreenConnect offers a wide range of features, including chat, file transfer, remote reboot, screen recording, and custom toolbox, catering to computer repair, IT, and other professional service industries. It is known for its flexibility, with no monthly fees and concurrent licensing, and its enhanced customization options, including white-labeling and integration with existing tools.