Goodays (ex Critizr)
Critizr SAS, founded in 2012 and based in Lille, France, operates an experience management platform that helps businesses improve customer satisfaction. The platform allows users to provide real-time feedback on their shopping experiences through a mobile application, enabling store managers to monitor customer sentiment effectively. Critizr has established itself as a significant player in Europe by offering a comprehensive Customer Feedback Management system, facilitating communication between retailers and their customers. The platform aggregates feedback from various channels into a single interface, allowing businesses to analyze and optimize the consumer experience. Major European brands, including Carrefour and Galeries Lafayette, utilize Critizr's services to enhance their customer engagement and address consumer needs more efficiently.
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ServiceDock
Acquisition in 2021
ServiceDock is a customer experience management platform based in Dublin, Ireland, founded in 2016. The company specializes in assisting multi-location businesses, such as retail chains and restaurant groups, by enabling them to capture structured feedback from customers at individual locations using popular messaging applications. This innovative approach allows businesses to engage with customers in real time, address concerns promptly, and provide tailored customer service at the store level. ServiceDock's platform also generates insightful reports and data visualizations, equipping head office teams with crucial information to enhance customer experiences across all locations. By integrating with existing messaging apps, ServiceDock streamlines the feedback process and empowers businesses to thrive in an increasingly digital environment.
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