Goodays (ex Critizr)

Critizr SAS, founded in 2012 and based in Lille, France, operates an experience management platform that helps businesses improve customer satisfaction. The platform allows users to provide real-time feedback on their shopping experiences through a mobile application, enabling store managers to monitor customer sentiment effectively. Critizr has established itself as a significant player in Europe by offering a comprehensive Customer Feedback Management system, facilitating communication between retailers and their customers. The platform aggregates feedback from various channels into a single interface, allowing businesses to analyze and optimize the consumer experience. Major European brands, including Carrefour and Galeries Lafayette, utilize Critizr's services to enhance their customer engagement and address consumer needs more efficiently.