TTEC Holdings
TTEC Holdings, Inc. is a global customer experience technology and services company that specializes in designing, implementing, and delivering transformative customer experiences for various brands. The company operates through two main segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on providing tech-enabled solutions to facilitate digital transformation, while TTEC Engage offers essential technologies and processes for customer care, acquisition, and fraud prevention services. Founded in 1982 and headquartered in Englewood, Colorado, TTEC serves a diverse range of industries including automotive, healthcare, financial services, and retail, among others. With a workforce of approximately 49,500 employees, the company emphasizes customer-focused values to enhance relationships with clients and their customers across multiple interaction channels. TTEC was formerly known as TeleTech Holdings, Inc. before changing its name in January 2018.
Atelka Inc. is a Canadian company that specializes in business process outsourcing (BPO) services, focusing on customer support, telemarketing, and back office operations. Founded in 2003 and headquartered in Montréal, Atelka offers a wide range of customer support services, including transaction management, product inquiries, technical support, and loyalty program management. The company also executes telemarketing campaigns aimed at product launches and customer retention strategies. Additionally, Atelka provides back office services such as order management, client satisfaction monitoring, and payment processing. With its multilingual omnichannel contact solutions, Atelka serves various industries, including telecommunications, public services, and entertainment, operating across multiple sites in Quebec, Ontario, New Brunswick, and Prince Edward Island. As a subsidiary of TeleTech Holdings, Atelka focuses on enhancing the customer experience by leveraging its expertise in customer engagement.
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