StarTek
StarTek, Inc. is a business process outsourcing company that specializes in customer engagement and support services. Established in 1987 and headquartered in Greenwood Village, Colorado, the company provides a wide range of solutions, including customer care, sales support, technical assistance, and receivables management. StarTek operates across various sectors such as telecommunications, e-commerce, healthcare, and financial services, delivering services through multiple channels, including phone, email, and chat. The company is structured into three segments: Domestic, Nearshore, and Offshore, with a significant portion of its revenue generated from the Americas. StarTek's offerings aim to enhance customer experience, retention, and operational efficiency for its clients, making it a key player in the business process outsourcing industry.
Movate, formerly known as CSS Corp, is a global information and communications technology company based in San Jose, California, with additional offices across North America, Europe, and Asia. Established in 1996, Movate specializes in a comprehensive range of services, including software product engineering, customer experience management, and digital transformation solutions. The company offers a variety of support services, encompassing technical and customer support, cloud infrastructure management, and digital marketing. It also provides network services, geospatial services, and analytics solutions tailored to multiple industries, such as banking, healthcare, retail, and telecommunications. With a diverse workforce of over 5,000 employees located in 20 global offices, Movate is committed to delivering strategic value and operational efficiency to its clients while supporting their growth and technological needs.
Aegis Limited is a Mumbai-based company that specializes in information technology and business process outsourcing (BPO) services. Founded in 1992, Aegis offers a range of BPO solutions, including customer lifecycle management through various communication channels, finance and accounting services such as order to cash and business analytics, and HR outsourcing encompassing recruitment and payroll administration. Additionally, the company provides spend management services, enterprise applications like ERP solutions, and AegisLISA, which leverages social media for business insights. Aegis serves diverse industries, including banking and financial services, telecommunications, energy, healthcare, and retail, with a presence in multiple countries including Argentina, Australia, and the United States.
Accent Marketing Services, L.L.C. specializes in performance marketing and customer engagement solutions across the United States. The company offers a comprehensive range of services designed to enhance customer interactions at various stages of the consumer journey. Their pre-acquisition services include conversion marketing and lead management, while acquisition solutions focus on sales campaigns and point-of-sale support. For ongoing customer support, Accent provides technical assistance, product recall management, and customer care services. Retention efforts encompass win-back campaigns and satisfaction surveys, while growth initiatives include cross-sell, up-sell, and loyalty marketing campaigns. Additionally, the company offers marketing consulting services, encompassing social media monitoring, database management, and graphic design, along with fulfillment and inbound call center operations.
Ideal Dialogue is a customer experience service provider based in Lutz, Florida, dedicated to enhancing the interactions between organizations and their customers. The company offers a range of solutions aimed at improving various aspects of customer service, including hiring, training, leadership development, quality monitoring, and executive insight. One of its key offerings is IDEAL Voice, an agent audition system designed to evaluate candidates' abilities to understand and engage in effective dialogue. By focusing on these areas, Ideal Dialogue helps organizations create more engaging and meaningful conversations with their clients, ultimately aiming to improve overall customer satisfaction.
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