NICE

LiveVox is a cloud-based contact center platform that facilitates over 14 billion interactions annually, catering to enterprises, business process outsourcers, and collections agencies. The company offers a comprehensive CCaaS solution that integrates omnichannel communications, customer relationship management, and workforce optimization, allowing clients to engage effectively with their customers through preferred communication channels. With 20 years of experience in cloud technology, LiveVox emphasizes risk mitigation and security, empowering businesses to adapt in a dynamic environment. Headquartered in San Francisco, LiveVox has a global presence with offices in several cities, including Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India. The company employs over 500 professionals dedicated to driving innovation and enhancing the customer and agent experience.

AtlasRTX specializes in artificial intelligence technology that delivers customer interaction services through AI chatbots. The company focuses on enhancing business communication by providing 24/7 support in over 100 languages via text, messaging, and web chat. By enabling clients to engage with customers and prospects at every stage of the buying cycle, AtlasRTX aims to create meaningful experiences that drive business growth.

Kaizan is an artificial intelligence company focused on enhancing client management and business scaling for teams. It offers a client intelligence platform that utilizes conversation intelligence to provide users with essential information for proactive client management. The platform delivers summaries of conversations, outlines next steps, and identifies risks and opportunities, enabling teams to retain and develop client relationships effectively. By guiding users on how to improve the health of these relationships, Kaizan empowers client teams and managers to enhance their capabilities in nurturing connections and achieving business growth.

Moxie Software, Inc. is a technology company that develops innovative software solutions designed to enhance customer engagement and decision-making for businesses. Offering a range of tools including intelligent decisioning, performance analytics, live chat, email, and web self-service, Moxie's solutions enable companies to anticipate customer needs and connect in real-time. The company serves various sectors including online retail, financial services, healthcare, high technology, travel, and hospitality, both domestically and internationally. Moxie provides a comprehensive suite of services, including cloud solutions, advisory support, implementation, and training. Founded in 2006 and headquartered in San Bruno, California, Moxie aims to transform the eCommerce landscape by helping over 600 leading brands improve customer loyalty and drive conversion and revenue.

MindTouch, Inc. is a developer of cloud-based software solutions that enhance customer self-service experiences and improve customer engagement. Founded in 2004 and based in San Diego, California, the company specializes in transforming product and help content into interactive online resources that foster customer expertise and advocacy. Its offerings include a web-based authoring and publishing solution that allows users to manage content permissions, an adaptive search engine that indexes various forms of content, and tools for integrating ticketing systems to streamline support processes. MindTouch also provides behavioral analytics to inform content strategies and a contextual help system for web applications. The platform is designed to increase customer satisfaction while driving sales and product adoption across various industries, including technology, healthcare, finance, and education.

Brand Embassy is a digital customer engagement platform that specializes in social customer service solutions, primarily for the telecommunications industry. Founded in 2011 and headquartered in Prague, with additional offices in London, San Francisco, and other locations, the company offers a cloud-based software-as-a-service platform that integrates various digital customer service channels, including social media, live chat, email, and forums. Its technology leverages AI-powered chatbots and intelligent routing to enhance real-time customer interactions, allowing businesses to efficiently manage inquiries across multiple platforms. Brand Embassy's solutions have been adopted by notable clients such as T-Mobile, Vodafone, and Alibaba, resulting in significant improvements in agent productivity and sales conversions. The company aims to facilitate the digital transformation of contact centers, enabling organizations to scale their operations effectively without increasing headcount.

Mattersight Corporation, a subsidiary of NICE Systems Inc., specializes in enterprise analytics that focuses on customer and employee interactions. The company offers a Behavioral Analytics service that captures and analyzes various forms of interactions, including employee desktop data and contextual information. This service is designed to optimally route customers to agents who are best suited to meet their unique personality styles, thereby enhancing communication outcomes. Mattersight's solutions are utilized by organizations in sectors such as healthcare, telecommunications, finance, and retail to improve operational performance, boost agent effectiveness, and predict future interactions. By facilitating better conversations between customers and agents, Mattersight helps organizations achieve measurable revenue growth and operational efficiencies.

WorkFlex Solutions LLC, founded in 2009 and based in Cincinnati, Ohio, specializes in call center workforce auto-optimization solutions for clients in Canada and the United States. The company offers a unique platform that automates and optimizes intraday staffing processes, utilizing real-time supply chain methodologies. Key products include WorkFlex Manager, which acts as a decision engine for staffing, the Agent Alert System for managing agent adherence, and the WorkForce Scheduler, which simplifies overtime staffing. These solutions address manual intraday performance management issues by facilitating real-time workforce supply and demand matching, leading to improved customer service levels and increased agent satisfaction. WorkFlex Solutions also provides consulting and support services related to technology deployment, workforce planning, and software management. Its clientele spans business process outsourcers, service providers, and government agencies across various industries, including financial services, healthcare, and communications. The company operates as a subsidiary of NICE Ltd., enhancing the capabilities of existing workforce management systems while delivering significant efficiency gains and cost savings.

FICX is a company focused on transforming customer experiences through innovative digital solutions. Specializing in no-code customer experience (CX) application development and automation, FICX enables enterprises to efficiently digitize and automate their customer journeys across various engagement channels. By streamlining sales and service processes, FICX helps organizations reduce operational costs, increase sales conversions, and enhance customer satisfaction. The company’s platform enhances traditional customer service systems by providing a visual interaction interface for call centers, allowing for dynamic engagement and the delivery of visual content directly to customers' smartphones during voice interactions. Founded in 2012, FICX has established a strong presence in multiple sectors, including finance, insurance, and telecommunications, with operations in the United States, the UK, and Israel.

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Nexidia Inc. specializes in audio and video analysis technologies designed to optimize media interactions. The company offers a variety of solutions, including Nexidia Interaction Analytics, which helps users synthesize and analyze multichannel contact center communications. Other products include Nexidia Capture for call recording, Nexidia Scan and Agent Assist for real-time monitoring, and Nexidia Dialogue Search, which allows content producers to search for specific phrases within audio content. Additionally, Nexidia provides quality control tools for captioning, automation solutions for video compliance, and advanced tools for audio discovery and organization. The company serves a diverse range of industries, including communications, finance, healthcare, and legal sectors, enabling them to unlock the value of unstructured audio and video data. Founded in 2000 and headquartered in Atlanta, Georgia, Nexidia operates as a subsidiary of NICE Systems Ltd.

RedKite Financial Markets, founded in 2009, specializes in providing real-time market surveillance systems for financial institutions. The company develops tools designed to enhance the monitoring of trading activities, helping clients navigate the complexities of modern financial markets. By analyzing all orders and executions, RedKite's products optimize the detection of suspicious trading practices, thereby improving regulatory compliance and risk management for its users.

Merced Systems is a provider of enterprise software solutions that specializes in Sales Performance Management and Service Performance Management. The company aims to enhance the productivity and effectiveness of its customers' employees and teams, along with their extended partnerships. Its software integrates diverse data from existing applications, enabling companies to calculate commissions, track key performance indicators, conduct analytics, automate reporting, and set clear goals for employee performance. This comprehensive approach helps organizations boost overall productivity. With a proven history of growth, Merced Systems has delivered significant business impact to over 125 customers and has maintained profitability for the past seven years. The company has been recognized in Deloitte’s Technology Fast 500 list and INC. Magazine’s Top 100 fastest-growing private software companies in the U.S. in 2009. Headquartered in Silicon Valley and London, Merced serves major clients across more than 20 countries globally.

The Fizzback Group, founded in 2004, specializes in customer engagement solutions that allow businesses to effectively capture and respond to customer feedback in real-time. Utilizing a unique artificial intelligence engine, their Fizzback solution automatically analyzes feedback gathered at the moment of experience, which helps companies understand and act on customer insights. By facilitating relevant responses and prompting company actions, Fizzback not only enhances customer relationships but also drives economic benefits through increased customer lifetime value and improved word-of-mouth referrals. The company's innovative approach empowers businesses to truly listen to their customers and leverage their feedback for better decision-making.

CyberTech is a prominent provider of call recording solutions, established in 1985. As one of the largest companies in its field, it has developed a reputation for utilizing innovative recording technologies that ensure secure and future-proof solutions. In addition to its core offerings in call recording, CyberTech provides a range of services, including SAP, Geographic Information Systems (GIS), cloud transformation, business continuity planning (BCP), supply chain management, and DevOps. The company is recognized for its commitment to quality, holding a CMMI level 3 certification, which reflects its dedication to continuous improvement and effective service delivery.

eglue is a software company founded in 2001 that provides real-time customer interaction management solutions. The company seeks to make it possible for companies to cut through complexity, manage unpredictability, categorize information and win customer loyalty.

Orsus Solutions USA can help you handle all sorts of sticky situations. The company provides situation management software used to handle situation planning, response, and analysis functions for the security, safety, and crisis management markets. Orsus Solutions USA's customers include the Port of Houston Authority, American Electric Power, Transnet Freight Rail, and Teva Pharmaceutical. The company works closely with strategic partners to integrate and implement its products, including companies such as SAIC, Verint Systems, Barco, and Johnson Controls. Orsus Solutions USA was established in 1999. In 2010 NICE Systems acquired Orsus for about $22 million in cash.

Syfact is a global provider of investigative case management solutions, best practices, and technologies. The company employs a holistic, best practices approach, delivering investigative solutions in the areas of compliance, fraud, customer due diligence, and corporate security.

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

Performix Technologies is a provider of employee performance management software solutions. The company’ products include Performance Manager, which enables managers and supervisors to break free from spending hours on consolidating spreadsheets and reports from various systems by supplying a single and integrated performance scorecard; Evaluation Manager, which provides online evaluation forms, automated form routing with timers and reminders, questions, routings, and processes; and Development Manager, which automates the management of various assets in a single application. Performix Technologies serves telecommunications, finance, utilities, and retail and entertainment industries. It has strategic partnerships with IBM, BusinessObjects, and Active Endpoints. The company was founded in 1998 and is headquartered in Burlington, Massachusetts.