Developer of a client intelligence platform designed to amplify the abilities of client teams. The company's platform enables users to see the information they need to proactively manage and scale clients and guides them on how to improve the health of their client relationships, enabling teams and assisting managers to nurture relationships and actively improve their abilities at work.
Moxie Software, Inc. develops software solutions that enhance customer engagement and decision-making across various industries. The company's offerings include intelligent decisioning, performance analytics, digital engagement tools, and mobile solutions, which help businesses anticipate customer intent and connect with them in real time. Moxie’s services encompass cloud solutions, advisory support, implementation, and training, catering to sectors such as online retail, financial services, healthcare, technology, travel, and marketing. With a focus on improving the digital customer journey, Moxie enables companies to engage effectively through channels like live chat, email, and web self-service. Founded in 2006 and headquartered in San Bruno, California, Moxie operates globally, serving over 600 leading brands that rely on its expertise to foster customer loyalty and drive conversion and revenue growth.
MindTouch, Inc. is a cloud-based software company that provides open-source solutions for creating effective self-service customer experiences. The platform enables businesses to transform their existing product help content into a dynamic engagement channel, fostering customer advocacy and improving user expertise. MindTouch offers a range of tools, including a web-based authoring and publishing solution, adaptive search capabilities, and ticketing integration with support systems. Its features also encompass behavioral analytics to guide content strategy and a contextual help system for web applications. MindTouch serves various industries such as technology, healthcare, financial services, and education, assisting companies in enhancing customer engagement, driving product adoption, and accelerating sales cycles. Founded in 2004 and based in San Diego, California, MindTouch continues to innovate in knowledge collaboration and multi-channel delivery of customer support documentation.
Brand Embassy is a customer service platform that specializes in social customer service solutions, particularly for the telecommunications industry. Established in 2011 and headquartered in Prague, the company offers a cloud-based Software-as-a-Service that integrates various digital customer service channels, including social media, live chat, email, and forums, into a cohesive interface. This platform intelligently routes customer inquiries to appropriate service agents using advanced algorithms. With clients such as T-Mobile, Vodafone, Alibaba, and Puma across more than 30 countries, Brand Embassy has demonstrated significant improvements in agent productivity and sales conversions. The company plays a key role in aiding businesses to enhance their digital customer service capabilities, enabling efficient engagement and retention strategies without increasing headcount. Brand Embassy operates additional offices in London, Boston, San Diego, and Dubai.
Mattersight Corporation, a subsidiary of NICE Systems Inc., specializes in enterprise analytics that focuses on customer and employee interactions. The company offers a Behavioral Analytics service that captures and analyzes various forms of interactions, including employee desktop data and contextual information. This service is designed to optimally route customers to agents who are best suited to meet their unique personality styles, thereby enhancing communication outcomes. Mattersight's solutions are utilized by organizations in sectors such as healthcare, telecommunications, finance, and retail to improve operational performance, boost agent effectiveness, and predict future interactions. By facilitating better conversations between customers and agents, Mattersight helps organizations achieve measurable revenue growth and operational efficiencies.
WorkFlex Solutions LLC, founded in 2009 and based in Cincinnati, Ohio, specializes in call center workforce auto-optimization solutions for clients in Canada and the United States. The company offers a suite of tools including WorkFlex Manager, a real-time decision engine that automates intraday staffing processes, the Agent Alert System for managing agent adherence, and the Scheduler, a Software-as-a-Service tool designed for efficient overtime staffing. These patented solutions leverage real-time supply chain methodologies to enhance workforce management, allowing organizations to align workforce supply with demand effectively. WorkFlex Solutions also provides consulting and support services, including technology deployment, workforce planning, and custom training. The company serves a range of clients including business process outsourcers, government agencies, and various industries such as financial services and healthcare. As of October 2017, WorkFlex operates as a subsidiary of NICE Ltd.
CallVU Ltd. was formerly known as Orodo. The company is based in Israel. As of September 25, 2017, CallVU Ltd. operates as a subsidiary of Enacomm, Inc.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Nexidia Inc. specializes in developing dialogue and audio analysis technologies designed to optimize audio and video media. The company's product offerings include Nexidia Interaction Analytics for analyzing multichannel contact center interactions, Nexidia Capture for call recording and storage, and real-time monitoring solutions such as Nexidia Scan and Agent Assist. Additionally, Nexidia provides tools like Dialogue Search for content discovery, QC for automating closed caption verification, and Comply for video program automation. Its offerings extend to Audio Discovery OnDemand for sound recording analysis, and various search solutions for managing large volumes of audio and video content. Nexidia also delivers consulting, training, and support services across multiple industries, including communications, healthcare, and media. Founded in 2000 and based in Atlanta, Georgia, Nexidia was previously known as Fast-Talk Communications, Inc. and became a subsidiary of NICE Systems Ltd. in 2016.
Causata, Inc. is a provider of Customer Experience Management (CXM) software designed to enhance customer interactions for business-to-consumer companies. Utilizing a big data architecture based on HBase, Causata offers predictive analytics and real-time omni-channel offer management applications that enable businesses to create meaningful customer experiences. Its industry-specific solutions focus on increasing cross-selling opportunities, improving customer acquisition, and reducing churn rates. Founded in 2009 and backed by Accel Partners, Causata is headquartered in San Mateo, California, with a development office in London, England. The company leverages machine learning technology to assist analysts and marketers in delivering relevant content across various channels, ultimately optimizing customer experience and driving better business results.
Redkite Financial Markets was established in 2009 to equip financial institutions with the tools and knowledge to better monitor their trading activities in today's complex market environment.
Merced Systems specializes in enterprise software solutions aimed at enhancing the effectiveness and productivity of customer-facing functions, particularly in sales and customer service. The company's Sales Performance Management and Service Performance Management solutions enable organizations to integrate disparate data from existing software applications, automate reporting, and calculate key performance indicators such as commissions. By setting clear goals and monitoring employee progress, Merced's products help improve overall company productivity. With a proven track record of growth, Merced has served over 125 customers and has maintained profitability for seven consecutive years. The company has been recognized on several prestigious lists, including Deloitte's Technology Fast 500 and INC. Magazine's Top 100 fastest-growing private software companies in the U.S. Merced Systems operates from headquarters in Silicon Valley and London, serving major clients in more than 20 countries globally.
The Fizzback Group, founded in 2004, specializes in customer engagement solutions that empower companies to effectively capture and respond to customer feedback in real-time. Utilizing a unique artificial intelligence engine, the Fizzback platform analyzes feedback at the point of experience, allowing businesses to generate relevant responses and take informed actions based on insights derived from customer comments. This innovative approach helps companies understand the voice of their customers, particularly those who may have previously remained silent. By enhancing customer engagement, Fizzback enables organizations to increase customer lifetime value and foster positive word-of-mouth, ultimately driving economic benefits.
CyberTech is a prominent provider of call recording solutions, established in 1985. It is recognized as one of the largest global players in this field and is noted for its rapid growth. The company employs innovative recording technologies to deliver secure, open, and future-proof solutions. In addition to call recording, CyberTech offers a range of services including SAP, geographic information systems (GIS), cloud services, business continuity planning (BCP), cloud transformation, supply chain management, and DevOps. As a CMMI level 3 organization, CyberTech demonstrates a commitment to quality and process improvement in its offerings.
eglue is a software company founded in 2001 that provides real-time customer interaction management solutions. The company seeks to make it possible for companies to cut through complexity, manage unpredictability, categorize information and win customer loyalty.
Orsus Solutions USA can help you handle all sorts of sticky situations. The company provides situation management software used to handle situation planning, response, and analysis functions for the security, safety, and crisis management markets. Orsus Solutions USA's customers include the Port of Houston Authority, American Electric Power, Transnet Freight Rail, and Teva Pharmaceutical. The company works closely with strategic partners to integrate and implement its products, including companies such as SAIC, Verint Systems, Barco, and Johnson Controls. Orsus Solutions USA was established in 1999. In 2010 NICE Systems acquired Orsus for about $22 million in cash.
Syfact is a global provider of investigative case management solutions, best practices, and technologies. The company employs a holistic, best practices approach, delivering investigative solutions in the areas of compliance, fraud, customer due diligence, and corporate security.
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.
Performix Technologies is a provider of employee performance management software solutions. The company’ products include Performance Manager, which enables managers and supervisors to break free from spending hours on consolidating spreadsheets and reports from various systems by supplying a single and integrated performance scorecard; Evaluation Manager, which provides online evaluation forms, automated form routing with timers and reminders, questions, routings, and processes; and Development Manager, which automates the management of various assets in a single application. Performix Technologies serves telecommunications, finance, utilities, and retail and entertainment industries. It has strategic partnerships with IBM, BusinessObjects, and Active Endpoints. The company was founded in 1998 and is headquartered in Burlington, Massachusetts.
Spot something off? Help us improve by flagging any incorrect or outdated information. Just email us at
support@teaserclub.com. Your feedback is most welcome.