Zendesk is a customer service platform that provides cloud-based software designed to enhance customer relationships and streamline communication for organizations. Founded in 2007 and headquartered in San Francisco, California, Zendesk offers solutions that unify customer interactions across multiple channels, including self-service, phone, chat, messaging, and email. This enables businesses to improve customer engagement and gain valuable insights into their customers' needs. With a user-friendly interface, Zendesk's products allow organizations to adapt quickly, innovate, and scale as they grow. The company serves over 150,000 customers across diverse industries and supports communication in more than 30 languages.
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Alliants, founded in 2009, is a technology consultancy and software engineering firm that focuses on creating digital solutions for both new and established businesses. The company specializes in developing mobile applications, websites, and eCommerce strategies, as well as scalable software products. Alliants primarily serves the luxury hotel, travel, and retail sectors by providing software solutions that enhance customer experiences. Their offerings include hotel guest experience software, which features messaging, concierge services, and workflow automation, facilitating seamless and contactless communication between businesses and their customers across various messaging platforms. Through a combination of technology consulting and data analytics, Alliants aims to help brands optimize their operations and improve customer satisfaction.
Lessonly is a learning management software designed to enhance team training and productivity. Founded in 2012 and based in Indianapolis, Indiana, the platform serves over 3 million learners across more than 1,000 companies, including notable names like Trunk Club and U.S. Cellular. Lessonly enables organizations to create, share, and track training materials through a user-friendly interface. Its features include lesson creation tools, analytics to measure impact, and coaching functionalities that facilitate feedback at scale. The software aims to streamline onboarding processes and improve overall employee performance, contributing to increased customer satisfaction and team alignment.
Tymeshift, Inc. is a developer of a workforce management application specifically tailored for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers a comprehensive platform that automates the tracking of time spent on tickets, chats, and calls. The application provides features such as intraday scheduling, real-time activity monitoring, and customizable reporting, enabling organizations to gain insights into agent productivity and operational efficiency. Designed exclusively for use with Zendesk, Tymeshift allows agents to access their schedules seamlessly and provides tools for forecasting future staffing needs. This platform helps support teams optimize their workflows and improve overall customer service by offering visibility into agent activities and facilitating better resource management.
Smooch Technologies Inc. develops a cloud messaging platform for SMB and enterprise clients. The company offers a unified multi-channel messaging solution that allows startups and companies around the world to engage with customers from messaging apps, SMS, Websites, and mobile apps. Its features include cross-channel messaging, live Web messaging, in-app messaging, social messaging, programmable SMS, rich messaging, messaging developer API, chatbot connectors, and integrations. The company was founded in 2015 and is based in Montreal, Canada. As of May 14, 2019, Smooch Technologies Inc. operates as a subsidiary of Zendesk, Inc.
StellaService Inc. is a customer feedback and quality management platform designed for customer service teams. Founded in 2008 and headquartered in New York, the platform enables companies of various sizes, from startups to large public enterprises, to collect customer feedback, enhance agent engagement, and improve service performance. As of September 2020, StellaService operates as a subsidiary of Medallia, Inc., further expanding its capabilities in delivering valuable insights for service improvement.
StellaService Inc. is a customer feedback and quality management platform designed for customer service teams. Founded in 2008 and headquartered in New York, the platform enables companies of various sizes, from startups to large public enterprises, to collect customer feedback, enhance agent engagement, and improve service performance. As of September 2020, StellaService operates as a subsidiary of Medallia, Inc., further expanding its capabilities in delivering valuable insights for service improvement.
GoodData provides the platform and expertise for enterprises to create Smart Business Applications that harness your existing data to help you automate, recommend and take better business actions faster and with more reliability. They drive competitive value, performance, and profit by significantly enhancing the data-driven business processes across the enterprise and its business ecosystem by bringing analytics to the point-of-work.
Their clients include enterprises like Penton that need to deliver revenue-generating data products to their clients and software companies like Zendesk that market their own Smart Business Applications using GoodData.
It was founded in 2007 and headquartered in San Francisco, California.
Fast Forward is an accelerator firm based in San Francisco, California, founded in 2014. It focuses exclusively on supporting technology-driven nonprofits that address critical issues in education, environment, health, and human rights. The firm identifies early-stage nonprofits that utilize open source software and accessible web infrastructure to develop their products. Fast Forward offers a three-month accelerator program, which includes financial grants, mentorship connections, a tailored curriculum, and a supportive community. By providing both financial and human capital, Fast Forward aims to help these organizations scale their technology solutions and enhance their social impact.
Outbound.io is a mobile software company that specializes in managing product notifications and marketing messages for both iOS and Android platforms. Founded in 2013 and based in San Francisco, the company offers a web-based tool designed for non-technical marketers and product professionals. This platform enables users to automate emails, push notifications, SMS, and voice messages to prompt user actions and assess the effectiveness of each communication. Outbound.io organizes messages according to customer actions, helping businesses engage effectively with their users. As of 2017, Outbound.io operates as a subsidiary of Zendesk, Inc.
Zopim specializes in customer engagement tools designed for online businesses, offering solutions that facilitate interaction between companies and their customers. Its flagship product, Zopim Live Chat, is recognized as a leading live chat software, utilized by over 120,000 websites worldwide. The company's mission is to bridge the gap between businesses and consumers, which drives its commitment to continuous improvement and innovation in its product offerings. In addition to live chat services, Zopim has developed GetKudos.me, a customer testimonial widget that enables businesses to gather and display customer reviews from various platforms like Facebook and Twitter on their websites. By focusing on enhancing customer engagement, Zopim aims to support businesses in delivering exceptional products and services while managing customer interactions effectively.
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