Zendesk
Zendesk, established in 2007, is a leading customer service platform that develops and provides cloud-based software solutions. Headquartered in San Francisco, California, Zendesk empowers organizations to enhance customer engagement and understanding by offering a unified, multi-channel customer communication system. Its software, easy to use and implement, enables businesses to scale quickly, focus on innovation, and serve over 150,000 customers across diverse industries and languages.
Tymeshift
Acquisition in 2023
Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.
Tymeshift
Seed Round in 2020
Tymeshift, Inc. is a developer of a workforce management application tailored for customer support teams, primarily those using Zendesk. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift provides tools that automatically track time spent on various customer interactions, such as tickets, chats, and calls. The platform offers features such as intraday scheduling, real-time activity monitoring, and comprehensive reporting, all aimed at enhancing agent productivity and efficiency. With its user-friendly interface and reliable forecasting capabilities, Tymeshift enables organizations to improve their customer service through better workforce management. The application is utilized both in the United States and internationally.
Spot something off? Help us improve by flagging any incorrect or outdated information. Just email us at
support@teaserclub.com. Your feedback is most welcome.