Resolve Systems
Resolve Systems, LLC is a provider of incident resolution solutions for information technology, network operations, and customer care centers. Founded in 1999 and headquartered in Irvine, California, the company offers the Resolve platform, which facilitates real-time collaboration during incident resolution and includes actionable dashboards and process guidance for both end-to-end and human-guided automations. Resolve Systems differentiates itself by enabling the automation of specific steps within engineer-driven resolution procedures, thus allowing for continuous improvement of workflows. The platform addresses the challenges of increasing IT complexity and aims to enhance operational efficiency while reducing costs and labor shortages. It has established strategic partnerships with major technology companies, emphasizing its commitment to delivering comprehensive solutions that improve productivity in IT operations.
Top Stages
2 past transactions
Ayehu Software Technologies
Acquisition in 2021
Ayehu Software Technologies, Ltd. is a software development company specializing in IT automation and orchestration solutions. Founded in 2007 and headquartered in Holon, Israel, with additional offices in San Jose, California, and New York, Ayehu provides eyeShare, a critical situation management solution that enables IT managers to efficiently design, plan, and execute operational tasks. The platform incorporates machine learning algorithms and supports integration with third-party software via APIs, enhancing its functionality for IT operations, security operations, and managed service providers. Ayehu's offerings also include IT service management, IT operations management, security operations, and cloud management services, allowing organizations to streamline their processes, reduce manual tasks, and improve incident response times.
Fixstream Networks
Acquisition in 2019
FixStream Network Inc. specializes in datacenter and cloud management by providing a comprehensive technology platform that visualizes and analyzes both the physical and logical infrastructure associated with applications. Founded in 2013 and based in Sunnyvale, California, the company focuses on data integration and analytics to eliminate silos within IT environments. Its platform features automated dependency mapping that dynamically tracks relationships between applications and their underlying infrastructure, facilitating rapid diagnosis of performance issues and outages. By leveraging artificial intelligence and machine learning, FixStream enables clients to analyze substantial amounts of systems data, helping them detect patterns that can predict future issues. The company operates as a subsidiary of Resolve Systems, LLC, following a strategic collaboration with Cherwell Software.
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