PerfectServe

PerfectServe, Inc. is a provider of secure communication and collaboration solutions for the healthcare sector in the United States. Founded in 1999 and headquartered in Knoxville, Tennessee, the company offers a comprehensive platform that includes clinical communication, provider scheduling, nurse communication, and medical answering services. PerfectServe's tools facilitate effective interactions among physicians, nurses, and care teams, enhancing communication and coordination within healthcare settings. The platform is utilized by hospitals and physician practices across more than 130 markets, handling tens of thousands of daily interactions with approximately 12 million patients. With a strong focus on innovation, the company has seen significant growth, demonstrating a robust demand for its services that improve the accuracy and reliability of physician contact processes.

Kelly Conklin

Senior Vice President and Chief Customer Officer

4 past transactions

AnesthesiaGo

Acquisition in 2022
AnesthesiaGo specializes in providing an intelligent case scheduling platform specifically designed for anesthesiology staff within the healthcare sector. The company has developed a software solution that utilizes a rule-based algorithm to automate daily scheduling tasks, significantly enhancing efficiency and transparency among surgical teams. By generating case assignments in alignment with organizational policies, AnesthesiaGo’s platform minimizes the potential for errors typically associated with manual scheduling processes. This automation not only optimizes operating room resource utilization but also helps prevent delays and cancellations of surgical cases. Ultimately, AnesthesiaGo aims to reduce downtime between procedures, improve staff turnover rates, and streamline the overall scheduling experience in surgical environments.

Lightning Bolt Solutions

Acquisition in 2019
Offers rule-based scheduling system that produces work schedules automatically.

CareWire

Acquisition in 2019
Harnessing the power of mobile messaging to profoundly improve outcomes and deepen loyalty – one patient at a time. CareWire’s purpose-built, mobile first solution communicates tailored, thoughtful and relevant content at exactly the moment a patient must do, know or sense something relating to their care. CareWire enhances the patient experience and leverages the ubiquity of mobile messages to engage patients in a unique and powerful way. Outcomes are improved for all - a more engaged patient is better informed, more likely to adhere to prescribed protocols before and after an encounter and is significantly more loyal to their health care provider. Providers realize more predictable patient flow, reduced utilization risk and improved satisfaction.

TelmedIQ

Acquisition in 2019
Telmediq, Inc., based in Victoria, Canada, offers a clinical communication platform designed to enhance communication within healthcare systems. Founded in 2012 and now a subsidiary of PerfectServe, Telmediq provides a cloud-based solution that integrates with existing hospital systems, including electronic medical records, nurse call systems, and clinical alarms. Its software features secure text messaging, patient-centric messaging, and replacement services for pagers and answering services, all compliant with HIPAA regulations. By streamlining communication and workflows among healthcare providers, Telmediq aims to reduce wait times, improve patient handover processes, and enhance overall patient satisfaction and safety.
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