PerfectServe, Inc. is a healthcare technology company based in Knoxville, Tennessee, that specializes in secure communications and collaboration solutions for the healthcare industry in the United States. Founded in 1999, the company provides a comprehensive platform that includes clinical communication, provider scheduling, nurse communication, and medical answering services. Its offerings, such as PerfectServe Synchrony and PerfectServe One-2-One, facilitate effective communication between physicians, nurses, and other healthcare providers, enhancing patient care and operational efficiency. The platform is designed to ensure accuracy, reliability, and personal control over communication processes, supporting hospitals, physician practices, and healthcare clients across more than 130 markets. PerfectServe's services enable tens of thousands of daily interactions, connecting medical professionals with approximately 12 million patients, thereby underscoring the growing demand for innovative healthcare communication solutions. The company has seen significant growth, with compound annual growth rates exceeding 50 percent since 2000.
AnesthesiaGo specializes in providing an intelligent case scheduling platform specifically designed for anesthesiology staff within the healthcare sector. The company has developed a software solution that utilizes a rule-based algorithm to automate daily scheduling tasks, significantly enhancing efficiency and transparency among surgical teams. By generating case assignments in alignment with organizational policies, AnesthesiaGo’s platform minimizes the potential for errors typically associated with manual scheduling processes. This automation not only optimizes operating room resource utilization but also helps prevent delays and cancellations of surgical cases. Ultimately, AnesthesiaGo aims to reduce downtime between procedures, improve staff turnover rates, and streamline the overall scheduling experience in surgical environments.
Lightning Bolt Solutions
Acquisition in 2019
Lightning Bolt Solutions specializes in developing clinical communication software focused on the automated scheduling of healthcare professionals, particularly physicians. Their rule-based scheduling system streamlines the creation of work schedules, enhancing productivity and improving patient access by aligning the needs of both medical staff and healthcare facilities. The software incorporates advanced analytics and secure messaging capabilities, providing mobile access that facilitates efficient communication and coordination within hospitals and health systems.
CareWire
Acquisition in 2019
Harnessing the power of mobile messaging to profoundly improve outcomes and deepen loyalty – one patient at a time. CareWire’s purpose-built, mobile first solution communicates tailored, thoughtful and relevant content at exactly the moment a patient must do, know or sense something relating to their care. CareWire enhances the patient experience and leverages the ubiquity of mobile messages to engage patients in a unique and powerful way. Outcomes are improved for all - a more engaged patient is better informed, more likely to adhere to prescribed protocols before and after an encounter and is significantly more loyal to their health care provider. Providers realize more predictable patient flow, reduced utilization risk and improved satisfaction.
TelmedIQ
Acquisition in 2019
Telmediq, Inc., based in Victoria, Canada, offers a clinical communication platform designed to enhance communication within healthcare systems. Founded in 2012 and now a subsidiary of PerfectServe, Telmediq provides a cloud-based solution that integrates with existing hospital systems, including electronic medical records, nurse call systems, and clinical alarms. Its software features secure text messaging, patient-centric messaging, and replacement services for pagers and answering services, all compliant with HIPAA regulations. By streamlining communication and workflows among healthcare providers, Telmediq aims to reduce wait times, improve patient handover processes, and enhance overall patient satisfaction and safety.
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