IFS

Customerville transforms customer experience surveys into rich, interactive experiences using it’s unique Design-driven Feedback™ platform. A pioneer in the CX field, Customerville fielded among the first real-time CX surveys on the internet. Today, feedback platforms powered by Customerville’s Design-driven Technology Stack™ can be found across a dozen industries, millions of customer interactions and in over 20 countries. Customerville’s award-winning CX platform elevates quality listening across the entire customer journey, blending technology, design and behavioral science to emulate how people naturally share and respond to feedback.

Axios Systems, founded in 1988 by Tasos Symeonides, specializes in IT Service Management tools designed to enhance productivity for businesses, particularly in remote work environments. The company focuses on delivering reliable and cost-effective IT services, leveraging its deep industry knowledge and expertise to meet the needs of large organizations worldwide. Axios Systems offers uniquely configurable tools that include features for software and IT asset management, enabling businesses to deploy tailored services that align with their operational requirements. With a consistent vision and a solid heritage, Axios Systems aims to provide value and support for enterprises navigating the complexities of IT management.

Clevest Solutions Inc. is a provider of workforce management software tailored for energy and water utilities, focusing on enhancing the efficiency of field operations. The company offers a range of solutions, including a Mobile Workforce Management platform for automating field activities, an integrated GPS gateway for vehicle tracking, and a Mobile GIS platform for real-time asset inspections to ensure regulatory compliance. Additionally, Clevest Advanced Network Deployment assists in the planning and management of asset installation projects. Established in 2002 and headquartered in Richmond, Canada, with a presence in Plano, Texas, the company serves a diverse clientele that includes cooperative, public, and investor-owned utilities. Clevest Solutions is dedicated to helping utilities improve productivity, safety, reliability, and response times while also supporting efforts to reduce their carbon footprint.

Astea International Inc. develops, markets, and supports service management software solutions tailored for companies involved in selling and servicing equipment as well as delivering professional services. Its flagship product, Astea Alliance Enterprise, encompasses the entire service lifecycle, integrating functions such as lead generation, project quotation, service billing, and asset retirement. Additionally, the FieldCentrix Enterprise suite provides mobile service management capabilities and integrates with customer relationship management and enterprise resource planning systems. Astea's solutions cater to diverse industries, including information technology, medical devices, industrial controls, retail systems, and telecommunications. The company also offers professional consulting, training, and customer support services to ensure effective implementation and integration of its software. Headquartered in Horsham, Pennsylvania, Astea International operates as a subsidiary of IFS Americas, Inc. after rebranding from Applied System Technologies, Inc. in 1992.

WorkWave is a leading provider of cloud-based field service and fleet management software, specializing in a comprehensive suite of mobile-first solutions tailored for various industries. Founded in 1984, the company offers tools such as PestPac, WorkWave Service, ServiceCEO, WorkWave Fleet, WorkWave GPS, and WorkWave Marketing, which help organizations optimize their operations, enhance customer experiences, and increase revenue. With over 9,000 clients, WorkWave’s integrated software solutions deliver valuable insights and capabilities, including GPS tracking, intelligent route planning, and marketing automation. The company has been recognized for its rapid growth and positive workplace culture through multiple awards, underscoring its commitment to innovation in the $45 billion field service and last-mile delivery market.

mplsystems offer all the ingredients of the Multi-Channel Contact Centre from skills based routing to call recording, reporting and workforce optimisation through to e-mail, chat and social media. This technology sits alongside the customer experience software which includes customer services, campaign modules and Intelligent Agent Desktop to create a customised Contact solution which is cost effective from 4 to 4000 seats.

Field Service Management Limited specializes in reselling and implementing service management software solutions in Ireland and the United Kingdom. Established in 2006 and based in Fareham, the company operates as a subsidiary of IFS AB. The software offered includes IFS Field Service Management, which can be implemented either on-premise or as a SaaS solution, catering to a range of businesses from small operations to large multinational organizations. Their software manages various aspects of the service environment, including sales, contracts, billing, project management, asset management, maintenance, and dynamic engineer scheduling. Additionally, it features user-definable workflows and business rules, allowing clients to tailor the software to their specific needs. This flexibility has made it a preferred choice for numerous award-winning service organizations globally.

Mxi Technologies Ltd. specializes in aviation maintenance management software solutions, enabling organizations to effectively manage engineering, planning, execution, and materials management related to maintenance activities. The company offers two primary products: Maintenix Operator Edition, which focuses on asset management, and Maintenix MRO Edition, designed for the sale of maintenance services. In addition to software, Mxi Technologies provides professional services, training programs, and ongoing support to ensure effective implementation and usage. The company's clientele includes commercial airlines, maintenance, repair, and overhaul (MRO) service providers, original equipment manufacturers (OEMs), helicopter operators, corporate aviation, and defense organizations globally. Established in 1996 and headquartered in Ottawa, Canada, Mxi Technologies operates as a subsidiary of Industrial and Financial Systems, IFS AB.

MainIoT Software Oy is a Finnish company based in Tampere, established in 2014, that specializes in designing and developing software solutions for Enterprise Asset Management (EAM) and Enterprise Service Management (ESM). The company also offers master data management solutions tailored for industries such as energy, process, manufacturing, and services. As of March 2016, MainIoT operates as a subsidiary of IFS AB, enhancing its capabilities in the asset management software sector.

VisionWaves B.V., established in 2000 and headquartered in Zeist, the Netherlands, specializes in developing operational intelligence software solutions for enterprises. The company focuses on providing business cockpits that enable organizations to effectively map, monitor, and manage their operations. As businesses transitioned from industrialization to the information age, VisionWaves emerged as a response to the complexities and challenges faced in implementing effective strategies and IT projects. By addressing these issues, VisionWaves aims to support productivity growth and improve operational efficiency. Since July 2015, it has operated as a subsidiary of Industrial & Financial Systems IFS AB.

360 Scheduling, Ltd. offers mobile workforce scheduling and optimization software. It offers Dynamic Scheduling Engine, a SOA optimization framework that delivers mobile workforce scheduling in software as a service model. The company provides service and profitability, exceptions monitoring, parts management, real time, travel and routing, key performance indicators monitoring, appointment booking, and business analytic solutions. The company was formerly known as 360 Technologies, Ltd. and changed its name to 360 Scheduling, Ltd. in November, 2008. 360 Scheduling, Ltd. was founded in 2002 and is based in Nottingham, United Kingdom.

MultiPlus Solutions is a privately held company develops enterprise software solutions.

Cyberconn Software is a privately held company that develops and markets strategic management process software.