IFS

Falkonry Inc. is an industrial AI software company based in Sunnyvale, California, founded in 2012. It specializes in machine learning solutions that enhance condition recognition through real-time data analysis and expert feedback. Falkonry's products, such as Falkonry LRS and Falkonry Edge Analyzer, analyze multivariate time series data to identify patterns, predict critical events, and improve operational behaviors. The company serves Global Fortune 2000 clients across sectors like manufacturing and defense, providing insights that lead to significant improvements in production uptime, quality, yield, and safety. Its AI platform is designed for scalability and can be deployed on-site, at the edge, or in the cloud, with optimizations for major IIoT platforms. Falkonry’s solutions aim to enhance operations productivity and mission performance, assisting organizations in achieving greater efficiency throughout their production facilities.

Poka Inc. is a Quebec-based company that specializes in performance support software tailored for digital manufacturing environments. Founded in 2013, Poka's platform empowers factory workers by facilitating real-time access to critical information, thereby enhancing training, knowledge retention, and communication on the plant floor. By creating a standardized multimedia knowledge base that encompasses procedures, training content, and solutions specific to each workstation and machine, Poka aims to reduce production downtime, improve quality and safety, and streamline communication across various departments and shifts. The company has positioned itself as a key player in the digital transformation of the manufacturing sector, serving major industrial leaders and contributing to more efficient and sustainable training practices.

Ultimo Software Solutions BV is a Dutch software development company founded in 1988 and headquartered in Nunspeet, Netherlands. The company specializes in creating management software that enhances the functional management of business assets and processes. Its product offerings include integrated workplace management systems, maintenance management systems, and IT service management solutions. Ultimo is recognized as a market leader in the Netherlands, catering to a diverse clientele that includes over 900 organizations globally, from healthcare facilities to multinational corporations and government agencies. By focusing on high-quality software development, implementation, and support, Ultimo aims to continuously elevate software standards in the industry. The company is supported by various departments, including Research & Development, Customer Support, Product & Quality Control, Marketing & Sales, and Administration, ensuring a comprehensive approach to meeting customer needs.

Customerville is a leader in customer experience management, specializing in transforming traditional surveys into engaging, interactive feedback experiences through its innovative Design-driven Feedback platform. As a pioneer in the customer experience (CX) field, Customerville was among the first to offer real-time CX surveys online. Its platform integrates technology, design, and behavioral science to enhance feedback collection across various industries, with millions of customer interactions across more than 20 countries. Customerville's award-winning solutions foster a culture of customer experience by seamlessly combining customer, employee, and enterprise feedback into a cohesive dashboard, enabling organizations to elevate their customer engagement and brand-building efforts.

Axios Systems is a global provider of cloud-based Enterprise Service Management (ESM) software, renowned for its quality omnichannel service management solutions. The company offers IT service management tools designed to enhance productivity for businesses and employees, even in remote working environments. Its uniquely configurable design and digital customer features support software and IT asset management, allowing organizations to deploy services tailored to their specific needs. Trusted by prominent brands such as Aviva, KPMG, and FedEx, Axios Systems focuses on delivering effective solutions that facilitate seamless service management across various channels.

Clevest Solutions Inc. is a software developer that specializes in workforce management solutions for energy and water utilities. Founded in 2002 and headquartered in Richmond, Canada, with an additional office in Plano, Texas, the company offers a range of platforms designed to enhance field operations. Its Mobile Workforce Management platform automates and optimizes various field activities, while Location Solutions provides integrated GPS tracking for vehicle locations. Additionally, Clevest Mobile GIS enables automated, real-time asset inspections to ensure regulatory compliance, and Clevest Advanced Network Deployment assists in real-time planning and management of asset installation projects. By focusing on electric, gas, and water utilities, Clevest Solutions aims to improve productivity, safety, and reliability, ultimately helping utilities enhance their response times and reduce their carbon footprint.

Astea International Inc. is a provider of service management software solutions, catering to businesses involved in selling and servicing equipment as well as delivering professional services. The company’s flagship product, Astea Alliance Enterprise, encompasses a comprehensive suite of applications that manage the entire service lifecycle, including lead generation, project quotation, service billing, and asset retirement. Additionally, Astea offers the FieldCentrix Enterprise suite, a mobile-compatible service management solution, which integrates seamlessly with customer relationship management and enterprise resource planning systems. Astea's software is utilized across various sectors, including information technology, medical devices, industrial controls, retail systems, and telecommunications, among others. The company supports both on-premise and cloud deployments, providing extensive consulting, training, and maintenance services to ensure smooth implementation and integration. Founded in 1979 and headquartered in Horsham, Pennsylvania, Astea International was previously known as Applied System Technologies, Inc. and has been operating as a subsidiary of IFS Americas, Inc. since December 2019.

WorkWave is a prominent provider of innovative software and fintech solutions tailored for service professionals in various industries, including lawn care, pest control, commercial cleaning, and security. The company offers comprehensive end-to-end SaaS solutions that facilitate critical business functions such as customer acquisition, mobile communications, billing, and invoicing. With a customer base exceeding 8,000 worldwide, WorkWave is dedicated to empowering mobile service workers to enhance their operations and grow their businesses. The company has been recognized for its contributions to the field, earning accolades such as being named a 2023 Inc. Power Partner and a Top 100 Software Company. Through GPS-enhanced fleet management services and advanced tracking devices, WorkWave supports its clients in maintaining efficient and effective business practices.

mplsystems Limited, founded in 2007 and based in Warwick, United Kingdom, specializes in developing and implementing omni-channel contact center and field service management software. The company provides a comprehensive suite of solutions for multi-channel contact centers, including features such as skills-based routing, call recording, reporting, and workforce optimization, as well as support for email, chat, and social media interactions. mplsystems also offers customer experience software that encompasses customer service modules, campaign management, and an Intelligent Agent Desktop, enabling organizations to create customized and cost-effective contact solutions that can scale from 4 to 4,000 seats. As of August 2017, mplsystems operates as a subsidiary of Industrial and Financial Systems, IFS AB.

Field Service Management Limited specializes in reselling and implementing service management software solutions in Ireland and the United Kingdom. Established in 2006 and based in Fareham, the company operates as a subsidiary of IFS AB. The software offered includes IFS Field Service Management, which can be implemented either on-premise or as a SaaS solution, catering to a range of businesses from small operations to large multinational organizations. Their software manages various aspects of the service environment, including sales, contracts, billing, project management, asset management, maintenance, and dynamic engineer scheduling. Additionally, it features user-definable workflows and business rules, allowing clients to tailor the software to their specific needs. This flexibility has made it a preferred choice for numerous award-winning service organizations globally.

Mxi Technologies Ltd. specializes in aviation maintenance management software solutions designed to enhance the engineering, planning, execution, materials management, and maintenance-related activities of aviation organizations. The company offers two primary products: the Maintenix Operator Edition, focused on asset management, and the Maintenix MRO Edition, which facilitates the sale of maintenance services. In addition to its software offerings, Mxi Technologies provides comprehensive professional services, training programs, and ongoing support. The company serves a diverse clientele that includes commercial airlines, maintenance, repair, and operations (MRO) service providers, original equipment manufacturers (OEMs), helicopter operators, corporate aviation, and defense organizations globally. Founded in 1996 and headquartered in Ottawa, Canada, Mxi Technologies operates as a subsidiary of Industrial and Financial Systems, IFS AB.

MainIoT Software specializes in developing comprehensive software solutions for Enterprise Asset Management (EAM) and Enterprise Service Management (ESM). The company offers advanced tools designed to help organizations effectively manage their assets and services, particularly catering to industries such as energy, process, manufacturing, and services. In addition to its core offerings in asset and service management, MainIoT also provides master data management solutions, enabling businesses to optimize operations and improve data consistency across their enterprises. Through these software solutions, MainIoT aims to enhance operational efficiency and support the strategic management of assets within various sectors.

VisionWaves B.V., founded in 2000 and headquartered in Zeist, the Netherlands, specializes in developing operational intelligence software solutions for enterprises. The company focuses on providing business cockpits that enable organizations to map, monitor, and manage their operations effectively. VisionWaves offers a suite of management software, including the VisionWaves delta suite, which features components for active business management, integrated synergy analyses, and enhancements to business models. As a response to the complexities arising from the transition to the information age, VisionWaves aims to address the challenges of failed strategies and IT projects, thereby contributing to sustained productivity growth in organizations. Since July 2015, VisionWaves has operated as a subsidiary of Industrial & Financial Systems IFS AB.

360 Scheduling, Ltd. offers mobile workforce scheduling and optimization software. It offers Dynamic Scheduling Engine, a SOA optimization framework that delivers mobile workforce scheduling in software as a service model. The company provides service and profitability, exceptions monitoring, parts management, real time, travel and routing, key performance indicators monitoring, appointment booking, and business analytic solutions. The company was formerly known as 360 Technologies, Ltd. and changed its name to 360 Scheduling, Ltd. in November, 2008. 360 Scheduling, Ltd. was founded in 2002 and is based in Nottingham, United Kingdom.

MultiPlus Solutions is a privately held company develops enterprise software solutions.

Cyberconn Software is a privately held company that develops and markets strategic management process software.