Sykes Enterprises is a prominent provider of customer contact management solutions and business process outsourcing services, primarily serving the communications, financial services, healthcare, technology, consumer, transportation, and leisure industries. Headquartered in Tampa, Florida, the company operates a global network of customer contact management centers, employing approximately 47,900 staff across 75 locations in 20 countries, facilitating communication in 30 languages. Founded in 1977 as a technical engineering firm, Sykes has evolved into a specialist in digital transformation, focusing on enhancing customer experience through automation, self-service solutions, analytics, and digital learning. This strategic approach enables organizations to adapt and thrive in the digital landscape.
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