InflowCX is a provider of strategic advisory, consulting, and managed services focused on contact center solutions, customer experience, and unified communications. The company offers a range of services, including video conferencing, network infrastructure, hybrid data storage, and workforce management. By delivering implementation, ongoing support, and comprehensive consulting and training programs, InflowCX aims to enhance contact center expertise and optimize existing systems for its clients. With a commitment to high-quality service and client satisfaction, InflowCX has established itself as a trusted advisor in the industry, helping organizations elevate their customer experience and improve operational execution.
NetFore Systems is a full-service custom software development firm that provides specialized technology solutions to help organizations address complex business challenges. The company focuses on custom enterprise software development, telecommunications networks, IP device management, and enterprise solutions. With a strong grasp of contemporary development tools and practices, NetFore Systems employs a refined project delivery model to ensure effective outcomes. Through its expertise and experience in design, development, and delivery, the firm aims to offer comprehensive support to organizations seeking innovative and tailored software solutions.
BPO Partners
Acquisition in 2022
BPO Partners provides consulting and advisory services aimed at enhancing operational efficiency and customer experience for its clients. The company specializes in addressing contact center challenges, both internal and external, through a comprehensive suite of services. By focusing on customer experience, contact center technology, operational consulting, and outsourcing strategy, BPO Partners enables its clients to effectively manage their customer sales and care operations.
EPIC
Acquisition in 2022
EPIC Connections is an experienced and proven industry-leading contact center consulting and professional services firm. EPIC focuses on contact center operational and technology consulting, outsourcing (BPO) strategy and management, and customer experience technology implementation services. EPIC Connections supports companies from Fortune 500 to SMB clients in enhancing the people, processes, and technologies that power their clients’ customer experiences.
PeakView
Acquisition in 2021
PeakView supports enterprises, as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions.
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