Enghouse Systems

Aculab is a global leader in the communications industry, specializing in the provision of high-performance IP and media processing boards and software. With a strong focus on product quality and customer support, the company serves a diverse range of clients, including contact centers, financial institutions, cloud service providers, and government agencies. Aculab's technology enables multimodal voice, data, fax, and video solutions across IP, PSTN, and mobile networks, with applications spanning contact centers, voice recognition systems, messaging, conferencing, and unified communications. The company's commitment to excellence and responsiveness to customer needs has made it a trusted partner for businesses in over 80 countries worldwide.

SeaChange International, Inc. is a provider of digital video systems, catering to television service providers, telecommunications companies, satellite operators, and media companies globally. The company operates through three main segments: Software, Servers and Storage, and Media Services. The Software segment focuses on developing and supporting applications for advertising, video on demand (VOD), and broadcast functionalities, along with offering professional services such as training and technical support. The Servers and Storage segment designs VOD and broadcast servers, also providing related services. The Media Services segment specializes in the aggregation and distribution of media content, including video and advertising, primarily for cable operators and telecommunications providers in Europe. SeaChange's solutions enable the management and distribution of video and advertising content, with revenue generated from hardware, software, and service sales. Founded in 1993 and headquartered in Acton, Massachusetts, the company derives approximately half of its revenue from the United States, with the remainder coming from markets in Europe, the Middle East, and Latin America.

Navita is a Brazilian company based in São Paulo that specializes in the development, leasing, and sale of software, alongside providing information technology consulting services. Established in 2003, Navita focuses on enterprise mobility management, offering a software platform designed for businesses of all sizes. This platform aids in managing mobility and telecom services, as well as the development and management of mobile applications. By leveraging its expertise, Navita assists clients in achieving their strategic objectives through enhanced technology solutions.

VoicePort, LLC, founded in 2003 and based in Rochester, New York, specializes in providing automated and customizable communication solutions tailored for newspapers and pharmacies. The company’s innovative product offerings, including CircPort and its associated platforms, enable newspapers to streamline their circulation and classified operations while significantly reducing call-center costs through multi-channel communication. On the pharmacy side, VoicePort’s PharmaPhonetics platform facilitates compliant and proactive patient communications, allowing pharmacies to engage directly with patients through permission-based outbound calls, texts, emails, and mobile applications. By leveraging advanced speech technology, mobile, and web applications, VoicePort delivers intelligent and personalized interactions that enhance customer engagement. The company is recognized for its effective solutions and exceptional customer service, consistently exceeding client expectations in both sectors.

NTW Software specializes in developing communication software solutions tailored for enterprises of all sizes. The company offers a modern video interpreting platform and provides integration services for CTI with popular systems like SAP and MS Dynamics. Its product lineup includes an operator console for Cisco, a busy alerting system, phone lock and lockout features, voice recording capabilities, and a self-care portal. Additionally, NTW Software focuses on ensuring high availability and offers tools for seamless rollout and integration of its services.

Competella AB specializes in developing cloud-based communication software tailored for both public and private sector businesses. The company focuses on creating multimedia and unified communications applications that enhance business communication. By collaborating with operators, system integrators, and platform vendors, Competella offers a range of solutions, including directory search, presence management, calendar integration, email, call handling, and integrated queuing. Their modular multimedia channeling solution is designed to optimize communication processes, ensuring that organizations can effectively manage their communication needs.

Dialogic, Inc. specializes in cloud-optimized real-time multimedia processing solutions, offering a wide range of customizable applications and network infrastructure products. The company’s offerings include media server software, session border controllers, media gateways, and signaling controllers, among others. These products support various communication needs, such as voice over LTE, WebRTC solutions, and network functions virtualization. Dialogic serves a diverse clientele, including mobile and fixed operators, enterprise solution providers, and nearly 3,000 application developers, enabling them to build and deploy on agile networks. With a strong presence in the telecommunications sector, Dialogic has been recognized with multiple awards for its innovations in unified communications. Established in 1983, the company is headquartered in Milpitas, California, and operates globally with sales offices in multiple regions. As of 2019, it functions as a subsidiary of Enghouse Systems Limited.

Vidyo, Inc. specializes in high-definition video conferencing software that facilitates universal visual communication. Its suite of products includes VidyoDesktop, which allows users on Windows, Mac, and Linux to engage in video conferences from various locations, and VidyoWeb, a browser extension enabling conference participation from desktop and laptop computers. Additionally, VidyoRoom Solutions offer tailored in-office video conferencing experiences for hybrid teams, while VidyoMobile provides high-quality conferencing capabilities for mobile devices. VidyoSlate allows users to share and annotate content during conferences. The company serves diverse sectors including healthcare, education, government, and enterprise, emphasizing the importance of video communication in enhancing productivity and collaboration. Founded in 2005 and headquartered in Hackensack, New Jersey, Vidyo has expanded its presence worldwide with offices in multiple countries. As of 2019, it operates as a subsidiary of Enghouse Systems Limited.

Espial Group Inc. is a software company based in Ottawa, Canada, specializing in solutions for video service providers across North America, Europe, and the Asia Pacific. The company develops various products that facilitate the delivery of video services on multiple screens, including TVs, tablets, PCs, and mobile devices. Its key offerings include Espial Elevate, a cloud-hosted platform for managing and monetizing video experiences; Espial G4, a suite of software clients for delivering personalized viewing experiences; and the Espial Media Service and MediaBase platforms, which support the provision of television and video-on-demand services. Additionally, Espial offers installation and integration services for video service providers, as well as the Espial TV Browser, enabling web experiences on connected TVs. With over seven million devices licensed for its products worldwide, Espial serves a diverse range of markets, including cable, telecommunications, and consumer electronics. The company was founded in 1997 and operates as a subsidiary of Enghouse Systems Limited.

ProOpti Sweden AB, established in 1992 and headquartered in Stockholm, specializes in software solutions for managing telecom expenses and optimizing usage and contracts. Its products, deployed in the cloud or on-premise, cater to telecom service providers and organizations, streamlining IT enterprise asset management. As of 2019, ProOpti operates as a subsidiary of Enghouse Systems Limited.

Capana Sweden AB, founded in 2003 and located in Gothenburg, Sweden, offers an integrated software platform focused on wholesale billing and partner settlements. The company specializes in revenue management solutions tailored for communication service providers and enterprises in the Internet of Things (IoT) sector. As of November 2018, it operates as a subsidiary of Enghouse Systems Limited.

Mobilethink A/S specializes in providing mobile operators with comprehensive solutions for device management and customer engagement. The company focuses on device-centric knowledge services, which include device data configuration, analytics, and customer support. By offering tools for policing and detection, along with campaign management, Mobilethink enables mobile operators to enhance customer value, increase data usage, and lower customer care expenses. Through its services, Mobilethink aims to facilitate the delivery of value-added services that contribute to improved customer lifetime value.

XConnect GmbH specializes in number portability management services for international telecommunications providers, including mobile operators, VoIP providers, metro network operators, and internet service providers. Established in 2000 and headquartered in Düren, Germany, the company facilitates the transfer of telephone numbers and voice data services among various carriers. XConnect's offerings include services related to telecommunication provider changes, number porting, call number assignment, and hosting, which enable providers to implement number portability features for their customers. In August 2014, the company rebranded from its former name, sms eSolutions GmbH, and it has operated as a subsidiary of Enghouse Systems Limited since November 2017.

Tollgrade Communications, Inc. is a provider of fault detection hardware and predictive analytics software aimed at electric utility companies and telecommunications service providers globally. Founded in 1986 and headquartered in Cranberry Township, Pennsylvania, the company specializes in a wide array of products and services, including in-home broadband testing, access network testing, and service pre-qualification solutions. Tollgrade also develops medium voltage smart grid sensors and offers grid modernization services, which enhance grid reliability and load monitoring. Its advanced technology enables operators to prevent network outages and minimize customer downtime through accurate remote diagnostics for various communication lines. The company operates as a subsidiary of Enghouse Systems Limited.

Presence Technology, S.L. is a leading international provider of multi-channel customer engagement center (CEC) solutions tailored for contact centers. The company specializes in developing communication software that enhances resource optimization and improves communication efficiency between businesses and their customers. Its solutions can operate independently or integrate with existing PBX systems, minimizing the need for expensive equipment upgrades. Presence Technology has earned recognition for its innovation and quality, including awards for Unified Communications and WebRTC Product of the Year, and has been featured in Gartner's Magic Quadrant for Contact Center Infrastructure. With a diverse client base across various industries, Presence operates in Spain, the Americas, and South Africa, supported by a team of skilled professionals dedicated to delivering effective communication solutions.

CDRator is a technology company that specializes in automated billing and customer care solutions tailored for mobile telecommunications providers and the machine-to-machine (M2M) sector. Originating in Northern Europe, CDRator has broadened its reach to include markets in Eastern Europe, North America, and Africa. The company's platform supports both pre-paid and post-paid services, providing real-time capabilities that enhance customer self-care. In addition to billing, CDRator's offerings encompass business workflow management, fraud prevention, customer support, product configuration, pricing strategies, and invoicing, enabling mobile virtual network operators and enablers to optimize their operations and improve customer experience.

NetBoss Technologies, Inc. specializes in network analytics and operational support solutions, aimed at enhancing network management for various sectors, including telecommunications, utilities, government, and public safety. The company offers a range of products, such as NetBoss Intelligence.Now, which converts large volumes of data into actionable insights, and NetBoss Assurance.Now, a suite of modular applications for trouble, fault, performance, workforce, and inventory management. Additionally, NetBoss provides consulting services that include assessments, transformations, and performance optimization. The NetBoss Innovation.Center focuses on developing tailored solutions for specific business challenges, while the company also offers training, education, software maintenance, and customer support services. Founded in 2010 and headquartered in Sebastian, Florida, NetBoss Technologies operates as a subsidiary of Enghouse Systems Limited since 2016.

Cellvision AS specializes in network analysis and customer communication solutions aimed at enhancing the customer experience for network operators while reducing operational costs. The company offers a suite of products under the mBOSS brand, which includes tools for automatic collection, aggregation, and visualization of network information. Key offerings include the mBOSS Coverage Portal for visualizing coverage maps and mBOSS Customer Experience Tickets for managing and analyzing customer complaints. Additionally, mBOSS Engineering and Analytics supports location-based operations, while mBOSS Customer Care empowers users to resolve most network-related inquiries independently. These applications seamlessly integrate with various data sources within telecommunications service providers, such as operational support systems and customer relationship management tools. Founded in 2000 and headquartered in Oslo, Norway, Cellvision also has branches in Paradis, Norway, and Budapest, Hungary. It operates as a subsidiary of Enghouse Systems Limited.

CTI Group (Holdings) Inc. is an international company headquartered in Indianapolis, Indiana, specializing in electronic invoice processing and communications management software. The company operates through two main segments: Electronic Invoice Management and Call Accounting Management and Recording. The Electronic Invoice Management segment offers software solutions for electronic invoice presentment and analysis, catering to telecommunications service providers. Key products include the Analysis tool, SplitBill for identifying and allocating communication costs, and various reporting solutions aimed at small businesses and consumers. The Call Accounting Management and Recording segment features SmartRecord for service providers and the Proteus suite, which assists organizations in tracking communications for fiscal or legal purposes. Additionally, Proteus products cater to diverse users, including investment markets and small to medium-sized enterprises. CTI Group's solutions are designed to support VoIP, mobile, and converged telephony markets, providing both cost-saving opportunities and revenue-enhancing features.

Aktavara is a market innovator providing COTS software for Communications Service Providers.

Voxtron is a Belgian company specializing in telecommunications and multimedia solutions for customer service departments and contact centers. Established in the early nineties, Voxtron has expanded into an international group with offices in several countries, including Germany, Italy, Turkey, and the United Arab Emirates. The company provides multi-channel contact center and dispatch systems, offering tailored computer telephony applications that cater to small, medium, and large enterprises, as well as sectors such as railroads and utilities. Voxtron's solutions are designed to ensure that customers receive prompt and comprehensive responses to their inquiries, regardless of the communication channel used, including telephone, email, web chat, and social media.

Jinny Software is a global provider of mobile value-added services (VAS), focusing on mobile messaging, advertising, call completion, and advanced communication solutions. The company offers a range of services, including security, filtering, control solutions, and diameter signaling management, primarily for wireless 3G and 4G carriers. With over 350 platforms deployed in more than 70 countries and a clientele of over 80 satisfied customers, Jinny Software supports more than one billion mobile users worldwide. The company operates from seven offices across five continents and provides flexible commercial models, such as software capacity licenses, pay-per-use cloud messaging, and managed platforms to meet diverse client needs.

Basset AB develops wholesale revenue management solutions for billing, optimization, and revenue assurance.

IT Sonix is a custom development software provider that specializes in creating outbound contact center solutions, particularly for telemarketing applications. The company focuses on developing and maintaining software solutions and mobile applications while also offering services for migrating software to the cloud. In addition to its core offerings, IT Sonix provides consulting services in information technology, user experience design, and data science, catering to a diverse range of client needs within the innovation space. Through its comprehensive suite of services, IT Sonix aims to enhance operational efficiency and improve user engagement for businesses looking to optimize their communication strategies.

IT SONIX operates as a software company that specializes in the development and sale of on demand telecommunications solutions.

Information Access Technology (IAT) specializes in communication technology services aimed at enhancing targeted communication campaigns across various industries. The company designs and implements outbound and Interactive Voice Response (IVR) messaging solutions tailored to meet the unique needs of its clients, thereby maximizing productivity in their contacting models. By offering hosted services, including predictive dialing and broadcast messaging, IAT enables organizations to streamline their communication processes. The company's focus on creating adaptable technology solutions allows for easier implementation and flexibility as businesses evolve, ensuring that their communication strategies remain effective and relevant.

Andtek is a software development company that specializes in creating business applications designed to enhance communication efficiency within organizations. Operating from offices in Germany and Hungary, Andtek provides integrated enterprise communication solutions that allow for the customization of IP settings and support diverse operating systems. Its products are particularly beneficial for industries such as finance, healthcare, and production, helping these sectors reduce operational costs related to updates, patches, backups, and redundancies in their IT networks. The company distributes its offerings through a well-established reseller network.

Locus has delivered products and services to the transport industry, emergency services, security, value and assistance companies. Locus delivers products and services to the transport industry, emergency services, security, value and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Locus is the market leader in the emergency services in Norway. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of crucial importance. Locus consists of two departments in Norway; Locus TMS and Locus Public Safety. In Sweden you will find Locus Scandinavia AB and in Denmark Locus A / S. We are owned by Canadian Enghouse Systems.

CustomCall Data Systems, Inc. is a privately held company that specializes in providing billing, provisioning, and operational support system (OSS) workflow solutions. The company serves a variety of communication service providers, including those in the Voice over Internet Protocol (VoIP), cable television, IPTV, and wireless sectors. Through its comprehensive business process management services, CustomCall enables these providers to efficiently manage their operations and enhance their service delivery.

CosmoCom is a provider of unified, all-IP contact center solutions designed to meet the complex customer interaction management needs of businesses. Its flagship product, CosmoCall Universe, consolidates various communication channels and functions, enabling organizations to deliver self-service options through interactive voice and video response, as well as manage interaction history and outbound dialing. The platform supports features such as recording, quality monitoring, and integration with existing application environments. CosmoCom offers its technology for deployment either in-house or through hosted services provided by third parties. By creating a single unified customer communications platform that integrates all contact functions and personnel, including outsourcers and remote agents, CosmoCom aims to enhance operational efficiency and customer service for its clients.

Trio Enterprise specializes in managing customer contacts and enhancing internal communication for companies. By providing services that streamline customer interactions, Trio Enterprise helps businesses improve their communication efficiency. The company develops telephony solutions that facilitate both external customer engagement and internal messaging, ensuring that employees can effectively manage their communications. Through its offerings, Trio Enterprise aims to support companies in optimizing their customer relationship management and enhancing overall operational effectiveness.