Firstsource Solutions
Firstsource Solutions Limited is a business process management company headquartered in Mumbai, India, specializing in customized outsourced services across the customer lifecycle. Founded in 2001, it operates globally with a strong presence in the United States, the United Kingdom, and the Philippines. The company provides a wide range of services, including customer acquisition, account servicing, collections, payroll, and tax management. It also offers specialized solutions in healthcare, such as revenue cycle management and telehealth support, along with contact center and back-office processing services. Firstsource serves various sectors, including banking and financial services, healthcare, telecommunications, media, insurance, and utilities, with a significant portion of its revenue generated from the banking sector. The company was formerly known as ICICI Onesource Limited and rebranded to Firstsource Solutions Limited in 2006.
8 past transactions
Ascensos
Acquisition in 2024
Ascensos is a global company that specializes in customer experience management for the retail and ecommerce sectors. It designs and implements customized solutions to enhance customer engagement and satisfaction, leveraging innovative technology and skilled personnel to meet diverse client needs. The company's services include multi-channel support, advanced analytics, and AI-driven automation, enabling consumer retail brands to deliver exceptional customer experiences and maintain high levels of customer satisfaction.
Quintessence Business Solutions & Services
Acquisition in 2024
Quintessence Business Solutions & Services is a provider of specialized medical billing and coding services tailored for various medical specialties. The company focuses on enhancing patient data management through a comprehensive suite of services, including eligibility verification, coding, audits and compliance, billing and transmission, payment posting, accounts receivable follow-up, denial management, and detailed reporting and analytics. By implementing a unique 100% performance-based compensation system, Quintessence aims to optimize reimbursement processes, reduce costs, and facilitate operational scaling for medical billing companies and healthcare service providers. Their approach not only supports the growth of revenues but also fosters the development and deployment of advanced technology solutions in the healthcare sector.
American Recovery Service
Acquisition in 2021
American Recovery Service specializes in accounts recovery management and legal collections services. The company provides professional and ethical collection services, focusing on technology integration and effective account management. It serves a diverse range of industries, including finance, insurance, leasing, manufacturing, distribution, and retail. By offering tailored solutions for accounts receivable, American Recovery Service aims to enhance its clients' financial recovery processes and support their overall corporate governance.
PatientMatters
Acquisition in 2020
PatientMatters offers a comprehensive patient receivables solution aimed at enhancing the financial outcomes for healthcare providers while improving the patient experience. The company focuses on addressing key areas of cash leakage, including pre-registration, emergency room collections, and bad-debt management. Through its platform, PatientMatters integrates patient registration, bill estimation, and financial services, employing intelligent workflows to streamline processes. This approach not only helps hospitals increase cash collections and reduce bad debt but also fosters better relationships between patients and healthcare providers. By utilizing a unique data set, PatientMatters educates and engages both hospital staff and patients, aligning incentives to create a more efficient and effective financial ecosystem in healthcare.
ISGN - BPO division
Acquisition in 2016
ISGN - BPO division is a mortgage technology and services firm.
MedAssist
Acquisition in 2007
MedAssist’s mission is to leverage their next generation cloud-based technology, operational excellence and performance capabilities while treating patients with dignity, compassion and respect to improve providers’ net patient revenue.
BPM
Acquisition in 2007
BPM Inc., a Delaware-based healthcare claims outsourcing company in the United States.Founded in 1993, BPM Inc.’s operating subsidiary MedPlan Partners commenced operations as a Third Party Administrator, administering self-funded employee benefit plans.
CustomerAsset
Acquisition in 2002
CustomerAsset is a global CRM services company providing customer interaction and database marketing services to businesses in the UK, US and India. Headquartered in Bangalore, India, CustomerAsset is funded by eVentures India, a joint venture between SOFTBANK, epartners (News Corporation subsidiary) and P K Mittal (Ispat Group), and antfactory. CustomerAsset's services run the entire gamut of the CRM spectrum including inbound and outbound customer interaction management, data mining, and campaign planning and fulfillment.
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