Firstsource Solutions
Firstsource Solutions Limited is a business process management company headquartered in Mumbai, India, specializing in customized outsourced services across the customer lifecycle. Founded in 2001, it operates globally with a strong presence in the United States, the United Kingdom, and the Philippines. The company provides a wide range of services, including customer acquisition, account servicing, collections, payroll, and tax management. It also offers specialized solutions in healthcare, such as revenue cycle management and telehealth support, along with contact center and back-office processing services. Firstsource serves various sectors, including banking and financial services, healthcare, telecommunications, media, insurance, and utilities, with a significant portion of its revenue generated from the banking sector. The company was formerly known as ICICI Onesource Limited and rebranded to Firstsource Solutions Limited in 2006.
Top Stages
8 past transactions
Ascensos
Acquisition in 2024
Ascensos is a global company specializing in customer experience management for the retail and ecommerce sectors. It designs and implements customized solutions to enhance customer engagement and satisfaction, utilizing innovative technology and skilled personnel to meet diverse client needs. The company offers multi-channel support, advanced analytics, and AI-driven automation to help consumer retail brands deliver exceptional customer experiences and maintain high levels of customer satisfaction.
Quintessence Business Solutions & Services
Acquisition in 2024
Quintessence Business Solutions & Services is a provider of comprehensive medical billing and coding services tailored for various medical specialties. The company specializes in patient data management, offering a range of services including eligibility and benefits verification, coding, audits and compliance, billing and transmission, payment posting, patient balance management, accounts receivable follow-up, and denial management. Additionally, Quintessence delivers reports, analytics, and insights designed to help medical billing companies and healthcare service providers optimize reimbursement processes, reduce costs, scale operations, and enhance revenue growth. Notably, Quintessence has adopted a unique 100% performance-based compensation system, distinguishing itself in the outsourced market.
American Recovery Service
Acquisition in 2021
American Recovery Service specializes in accounts recovery management, providing a comprehensive suite of services including legal collections, account management, and corporate governance. The company is committed to delivering ethical and professional collection solutions, integrating advanced technology to enhance service efficiency. Its offerings cater to a diverse range of industries, including finance, insurance, leasing, manufacturing, distribution, and retail. By focusing on the development of effective accounts receivable solutions, American Recovery Service enables its clients to improve their financial recovery processes and overall operational efficiency.
PatientMatters
Acquisition in 2020
PatientMatters is a provider of comprehensive patient receivables solutions designed to enhance financial outcomes for hospitals while improving patient experiences. The company focuses on seven critical areas of cash leakage, including pre-registration, emergency room processes, point-of-service collections, patient advocacy, early-out programs, payment plans, and bad debt management. Through its innovative platform, PatientMatters integrates patient registration, bill estimation, and financial services with intelligent workflows, enabling hospitals to streamline operations and increase revenue realization. By leveraging unique data sets, the company facilitates educational and engagement initiatives that not only boost cash collections but also foster stronger relationships between patients and healthcare providers, aligning incentives for all parties involved.
ISGN - BPO division
Acquisition in 2016
ISGN - BPO division is a mortgage technology and services firm.
MedAssist
Acquisition in 2007
MedAssist’s mission is to leverage their next generation cloud-based technology, operational excellence and performance capabilities while treating patients with dignity, compassion and respect to improve providers’ net patient revenue.
BPM
Acquisition in 2007
BPM Inc., a Delaware-based healthcare claims outsourcing company in the United States.Founded in 1993, BPM Inc.’s operating subsidiary MedPlan Partners commenced operations as a Third Party Administrator, administering self-funded employee benefit plans.
CustomerAsset
Acquisition in 2002
CustomerAsset is a global CRM services company providing customer interaction and database marketing services to businesses in the UK, US and India. Headquartered in Bangalore, India, CustomerAsset is funded by eVentures India, a joint venture between SOFTBANK, epartners (News Corporation subsidiary) and P K Mittal (Ispat Group), and antfactory. CustomerAsset's services run the entire gamut of the CRM spectrum including inbound and outbound customer interaction management, data mining, and campaign planning and fulfillment.
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