Genesys

Radarr is a prominent social and digital data analytics company founded in Singapore in 2012, originally known as Circus Social. The firm specializes in social listening, research, and digital monitoring, leveraging artificial intelligence and machine learning technologies to provide businesses with real-time insights from social media and digital conversations. Radarr’s platform, 20/Twenty, enables clients to visualize data through customizable dashboards, while its Command Center offers comprehensive analytics for informed decision-making. The company tracks publicly available information across various platforms, including social media, news, blogs, and forums, focusing particularly on Asian markets. Radarr serves a diverse clientele, including mid to large-sized enterprises and several Fortune 500 companies, providing them with actionable marketing data that aids in competitor tracking, performance benchmarking, sentiment analysis, and trend prediction.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Exceed.AI is a technology company that specializes in developing a chatbot platform aimed at enhancing direct communication and sales between brands and customers through chat interfaces. Founded in 2016 and based in Kokhav Ya'ir, Israel, Exceed.AI focuses on automating marketing and sales processes for B2B companies. Its platform leverages artificial intelligence and natural language understanding to facilitate lead capturing, qualification, and nurturing, ensuring that every lead is consistently followed up on. The Exceed AI Assistant operates around the clock, managing two-way email and chat conversations, and seamlessly integrates with clients' CRM and marketing automation systems to keep lead statuses updated. By enabling personalized interactions and efficient scheduling of meetings with sales representatives, Exceed.AI helps businesses increase revenue and improve customer loyalty.

Pointillist is a developer of a customer journey management platform that focuses on enhancing customer experience through insightful analytics. The company’s software allows marketing and customer experience teams to uncover the actual paths customers take while engaging with the brand across various touchpoints over time. By leveraging advanced machine learning techniques, Pointillist enables users to rapidly analyze extensive data related to customer journeys. This approach helps teams identify key opportunities and challenges faced by their customers, allowing them to take informed actions to deliver optimal and personalized customer experiences at scale.

Bold360 is a digital customer engagement platform that aims to improve customer experiences by utilizing artificial intelligence. The company focuses on personalizing and enhancing interactions across various channels, enabling businesses to deliver consistent and effective customer service. By synthesizing data from multiple touchpoints, Bold360 provides actionable insights that help organizations foster smarter, more personalized engagements with clients. This approach not only enhances customer outcomes but also increases conversion rates and streamlines customer service operations. Additionally, Bold360 supports modernizing internal HR and IT functions, making it a comprehensive solution for businesses seeking to optimize their customer engagement strategies.

Limitless is a developer of an AI-powered crowd service platform that facilitates connections between businesses and qualified experts to address customer service inquiries on-demand. By leveraging customer engagement, the platform allows businesses to provide faster and more efficient service at a reduced cost. Customers act as brand ambassadors, assisting their peers while receiving rewards in return. Expert responses and customer feedback contribute to the training of the company's AI systems, enabling the automation of low-value queries over time. The platform operates in over 20 countries and serves major clients including Microsoft, Unilever, and Sage, enhancing customer service efficiency and overall satisfaction.

nGUVU Technologies Inc., based in Montréal, Canada, specializes in developing cloud-based software that enhances employee engagement in contact centers. Its solutions employ machine learning, behavioral analytics, and gamification to motivate and empower agents, fostering a more enjoyable work environment and driving sustained performance improvements. As of March 3, 2020, nGUVU operates as a subsidiary of Genesys Telecommunications Laboratories, Inc.

Altocloud, Inc. was a cloud-based contextual communications and analytics platform that specialized in customer journey analytics. Incorporated in 2014 and headquartered in Mountain View, California, with an additional office in Galway, Ireland, Altocloud utilized artificial intelligence and real-time communications to enhance customer interactions. The platform employed live data analytics, machine learning, and predictive analytics to assess and understand customer behavior patterns, facilitating seamless voice, video, and messaging interactions. By integrating with leading CRM, marketing automation, and contact center products, Altocloud aimed to improve customer engagement and drive better business outcomes, ultimately helping enterprises grow revenue and enhance customer satisfaction. The company was acquired by Genesys Telecommunications Laboratories, Inc. in February 2018.

Scripting App

Silver Lining Solutions Limited specializes in developing employee performance optimization software tailored for international call centers. Founded in 1999 and headquartered in Solihull, United Kingdom, with additional offices in Asia Pacific and the United States, the company focuses on enhancing employee engagement and performance by identifying and leveraging individual skills and knowledge. Its software solutions enable organizations to efficiently route customer inquiries to the most qualified personnel, while also providing tools for performance assessment, training scheduling, and development planning. By facilitating the validation of employees' skills and behaviors through feedback mechanisms, Silver Lining Solutions helps businesses achieve significant improvements in customer experience, sales performance, and operational efficiencies. The company has established strategic partnerships with several industry leaders, enhancing its ability to serve a diverse client base across various sectors.

Partner

Interactive Intelligence Group, Inc. is a provider of software and cloud services focused on customer engagement, communications, and collaboration. The company specializes in interaction management software solutions, licensing, and associated services. It offers enterprise-grade solutions designed to enhance business communications by improving service delivery, increasing productivity, and reducing operational costs for its clients.

SpeechStorm Limited is a company that specializes in developing interactive voice response (IVR) and mobile applications designed for contact center and customer service operations. Founded in 2009 and based in Belfast, United Kingdom, SpeechStorm provides personalized IVR solutions that enhance customer experiences by tailoring interactions based on the caller's identity and history. The company also offers PCI-compliant payment applications for both self-service and agent-assisted interactions, as well as SpeechStorm Visual IVR, which allows businesses to engage customers through web and mobile platforms by presenting visual options and menus. Additionally, the SpeechStorm Mobile eXperience application supports contact center operations on iPhone and Android devices. Catering to various sectors, including logistics, telecommunications, retail, financial services, and utilities, SpeechStorm aims to streamline customer service processes and reduce waiting times through advanced technology. As of December 2015, it operates as a subsidiary of Genesys Telecommunications Holdings Limited.

CanaPlus Consulting is a privately held company specializing in contact center solutions tailored for small and medium-sized businesses. The firm offers a comprehensive range of services, including workforce management, multimedia routing, voice call recording, and software application development. By focusing on the unique needs of smaller enterprises, CanaPlus Consulting aims to enhance operational efficiency and improve customer engagement through its innovative solutions.

OVM Solutions specializes in on-demand, automated messaging designed for proactive communications. With over a decade of experience, the company excels in the areas of designing, scripting, training, and voice talent selection, ensuring high-performance sales and marketing campaigns. OVM Solutions serves a diverse array of sectors, including financial services, non-profits, healthcare, collections, retail, utilities, events, and political campaigns, providing tailored solutions to meet the unique needs of each organization.

Solariat, Inc. is a privately held company and operates as a social media analytics firm.

Ventriloquist Customer Communications is a privately held company that provides cloud-based mobile, voice, and email communications.

Ventriloquist is helping its clients take advantage of paradigm shifts by delivering innovations such as Free-to-End-User text messaging.

Voran Technologia is a leading provider of workforce optimization services based in São Paulo, Brazil. The company specializes in automating management processes and offering quality monitoring solutions that deliver real-time information to both managers and staff. By enhancing productivity and reducing operational costs, Voran Technologia positions itself as a key player in the workforce optimization market in Brazil.

Echopass Corporation specializes in providing advanced IP-based call and contact center solutions as a service, catering to mid-to-large enterprises and government agencies. Through its innovative EchoSystem service integration platform, Echopass delivers comprehensive, on-demand solutions that are fully integrated with clients' existing customer contact applications and voice or data technologies. The company offers a range of services, including voice, email, chat, and fax, designed to be quick to deploy, user-friendly, and flexible, requiring no capital investment or ongoing maintenance. As a privately-held entity, Echopass has garnered recognition, including the Red Herring Top 100 Companies award, and is supported by venture capital firms.

SoundBite Communications specializes in providing on-demand, integrated multi-channel communication solutions designed to enhance business outcomes for its clients. Originally established as a leader in automated voice messaging, the company now offers a comprehensive suite of voice, text, and email messaging services. This enables organizations to effectively communicate the right message to the appropriate customer through the most suitable channel at optimal times. SoundBite's Intelligent Communications Platform is utilized by various industries, including collections, financial services, retail, telecommunications, media, and utilities, facilitating the dispatch of over a billion messages annually for purposes such as collections, customer care, and sales and marketing.

Angel.com, a subsidiary of MicroStrategy, specializes in on-demand Interactive Voice Response (IVR) and call center solutions. Established in 1999, the company has developed over 10,000 telephony solutions for more than 1,600 clients, including prominent firms such as Raytheon, Hitachi, and Reebok. The company's applications are designed to be built, deployed, and managed entirely through a web browser, eliminating the need for additional hardware, software, or human resources. This streamlined approach allows Angel.com to deploy solutions rapidly, often within days, and at competitive prices that facilitate immediate return on investment for its customers.

UTOPY is a provider of Customer Interaction Analytics software, specializing in solutions that analyze customer interactions across various channels, including telephone, mail, chat, and social media. Founded in 1999, the company focuses on harnessing the "voice of the customer" to enhance enterprise performance for its clients, which include Fortune 500 leaders across diverse industries. UTOPY's award-winning Customer Intelligence solutions enable organizations to gain valuable insights from customer feedback and improve their overall service delivery.

LM SISTEMAS is a company that was acquired by Genesys in 2012.

Conseros provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually.

Informiam is a privately held company specializing in enterprise software solutions designed for contact centers and customer service operations. The company focuses on developing software that enhances and optimizes customer service performance through real-time business performance management. By providing tools that improve operational efficiency and customer interactions, Informiam aims to support organizations in delivering superior service and achieving better business outcomes.

VoiceGenie Technologies, Inc. provides VoiceXML platforms and open communications solutions for customer care. It offers NeXusPoint, an VoiceXML-based framework for the development, deployment, and hosting of speech or touch-tone services; and NXP Enterprise that automates business processes within corporate enterprise and call center environments, including utilities, healthcare, banking/investor, insurance, retail, travel/hospitality, automotive, and transportation/airlines, and pharmacy services.

Echopass Corporation specializes in providing advanced IP-based call and contact center solutions as a service, catering to mid-to-large enterprises and government agencies. Through its innovative EchoSystem service integration platform, Echopass delivers comprehensive, on-demand solutions that are fully integrated with clients' existing customer contact applications and voice or data technologies. The company offers a range of services, including voice, email, chat, and fax, designed to be quick to deploy, user-friendly, and flexible, requiring no capital investment or ongoing maintenance. As a privately-held entity, Echopass has garnered recognition, including the Red Herring Top 100 Companies award, and is supported by venture capital firms.

Astound is a software company that offers real-time web conferencing, collaboration, and streaming media broadcasts services.