Genesys

Radarr is a social and digital data analytics platform based in Singapore, founded in 2012. Originally known as Circus Social, the company specializes in social listening and digital monitoring, utilizing artificial intelligence and machine learning technologies. Radarr's platform assists businesses by transforming social media and digital conversations into actionable insights, enabling informed decision-making. It tracks publicly available data across various channels, including social media, news, blogs, and forums, with a particular focus on Asia. The platform offers tools for data visualization, insights reporting, and performance benchmarking, making it valuable for mid to large-sized businesses, including several Fortune 500 clients. Radarr's services facilitate crisis prevention, sentiment analysis, and trend prediction, helping clients navigate the competitive landscape effectively.

Cresta is a company that specializes in enhancing customer service through artificial intelligence. It provides a customer experience platform that assists sales and service agents by managing inquiries and facilitating effective communication with customers. The platform is designed to surface relevant information at critical moments, thereby improving the quality of customer interactions. By augmenting the capabilities of sales teams, Cresta enables businesses to significantly increase productivity and conversion rates, effectively doubling the efficiency of their customer service operations.

Exceed.ai is a developer of a chatbot platform that facilitates direct communication and sales between brands and customers via chat. Founded in 2016 and based in Kokhav Ya'ir, Israel, the company focuses on enhancing B2B marketing and sales operations by automating lead capture, qualification, and nurturing processes. Its AI-driven platform, which operates continuously, assists marketing and sales teams in managing leads from various sources, including email and website visitors. The Exceed AI Assistant engages in two-way conversations, ensuring timely follow-ups and updates on lead status, and seamlessly integrates with CRM and marketing systems. This approach allows companies to enhance revenue and customer loyalty through personalized interactions. Notable clients such as Demandbase and SugarCRM have utilized Exceed.ai's solutions to meet and exceed their business objectives.

Pointillist is a company that specializes in customer journey management by providing a platform designed to uncover insights into customer interactions across various touchpoints. Its software helps marketing and customer experience teams analyze the actual paths customers take over time, allowing for the identification of key opportunities and challenges. By leveraging machine learning, Pointillist enables organizations to efficiently analyze large volumes of data related to customer journeys. This capability allows businesses to engage customers through the most effective channels and at the right moments, ultimately enhancing the overall customer experience in a personalized manner.

Bold360 is a digital customer engagement platform that focuses on enhancing customer experiences through the use of artificial intelligence. The platform enables businesses to personalize interactions and improve engagement by synthesizing data from various customer touchpoints. This approach allows companies to deliver smarter, more consistent customer service while also facilitating better outcomes for clients. By integrating AI-powered insights, Bold360 helps businesses streamline operations, increase consumer conversion rates, and modernize support functions across customer service, HR, and IT. Through its solution, Bold360 aims to create seamless interactions that enhance overall customer satisfaction.

Limitless is a developer of an AI-powered crowd service platform that helps businesses connect with qualified experts to address customer service inquiries on-demand. This approach not only enhances service speed and quality but also reduces costs significantly. By leveraging customer feedback and expert responses, Limitless trains its AI systems to automate lower-value queries over time, further improving efficiency. The platform operates in over 20 countries and serves major clients such as Microsoft, Unilever, and Sage. Additionally, it engages customers as brand ambassadors, rewarding them for their involvement while facilitating better customer engagement. Current investors include Unilever Ventures, Downing Ventures, and Albion Capital.

nGUVU is a cloud-based software provider specializing in gamified solutions designed to enhance employee engagement in contact centers. By utilizing machine learning and behavioral analytics, nGUVU's platform motivates agents through game-like mechanics that transform daily responsibilities into engaging challenges. The software allows for self-management and continuous improvement, fostering a collaborative environment that encourages agents to achieve their objectives. It also equips managers with real-time performance visuals and tools for gamifying coaching and performance management, ultimately aiming to create a better work experience for agents and drive overall performance in contact centers.

Altocloud, Inc. is a cloud-based contextual communications and analytics platform that specializes in customer journey analytics. Established in 2014 and headquartered in Mountain View, California, with an additional office in Galway, Ireland, the company focuses on enhancing customer engagement through the integration of artificial intelligence and real-time communications. Its platform utilizes predictive analytics, machine learning, and live data analytics to analyze customer behavior patterns and improve interactions across voice, video, and messaging channels. Altocloud's software is designed for easy deployment and integrates seamlessly with various CRM, marketing automation, and contact center products, ultimately aimed at helping businesses improve customer experiences and drive revenue growth. In 2018, Altocloud was acquired by Genesys Telecommunications Laboratories, Inc.

Scripting App

Silver Lining Solutions Limited specializes in employee performance optimization software tailored for international call centers. The company’s innovative solutions enhance employee engagement and performance by identifying individual skills and knowledge, ensuring that customer inquiries are directed to the most qualified personnel. Their software suite includes tools for diagnosing performance issues, scheduling assessments, importing performance data, and generating customized development plans to address skill gaps. Additionally, it facilitates various training methods such as e-learning, coaching, and team meetings. Founded in 1999 and headquartered in Solihull, United Kingdom, Silver Lining Solutions also maintains offices in Asia Pacific and the United States. The company has established strategic partnerships with notable organizations in the telecommunications sector, enhancing its ability to deliver impactful solutions. As of February 2017, Silver Lining Solutions operates as a subsidiary of Genesys Telecommunications Laboratories, Inc.

Partner

Interactive Intelligence Group, Inc. is a provider of software and cloud services focused on customer engagement, communications, and collaboration. The company specializes in interaction management software solutions, offering enterprise-grade tools that enhance collaboration and improve customer service. By utilizing its technologies, businesses can increase productivity and reduce operational costs. Interactive Intelligence aims to deliver solutions that facilitate effective communication and streamline customer interactions.

SpeechStorm Limited specializes in developing interactive voice response (IVR) and mobile applications designed to enhance customer service operations for contact centers. The company provides a range of solutions, including personalized IVR systems that tailor customer experiences based on individual caller identity and context, as well as PCI compliant payment applications for both self-service and agent-assisted interactions. SpeechStorm also offers Visual IVR, enabling businesses to engage customers through web and mobile platforms, and a mobile contact center application for iPhone and Android devices. By focusing on industries such as logistics, telecommunications, retail, financial services, and utilities, SpeechStorm aims to streamline customer interactions and reduce waiting times. Established in 2009 and headquartered in Belfast, United Kingdom, the company operates as a subsidiary of Genesys Telecommunications Holdings Limited.

CanaPlus Consulting is a privately held company that specializes in providing contact center solutions tailored for small and medium-sized businesses. The company offers a range of services, including workforce management, multimedia routing, voice call recording, and software application development. By focusing on the specific needs of smaller enterprises, CanaPlus Consulting aims to enhance customer engagement and operational efficiency through its comprehensive suite of contact center services.

OVM Solutions specializes in on-demand, automated messaging aimed at enhancing proactive communications for various organizations. With over a decade of experience, the company excels in designing, scripting, training, and selecting voice talent to optimize sales and marketing campaigns. Its diverse client base spans multiple sectors, including financial services, non-profits, healthcare, collections, retail, utilities, events, and political campaigns. By focusing on delivering tailored messaging solutions, OVM Solutions helps organizations improve engagement and achieve their communication goals effectively.

Solariat, Inc. is a privately held company and operates as a social media analytics firm.

Ventriloquist Customer Communications is a privately held company that provides cloud-based mobile, voice, and email communications.

Ventriloquist is helping its clients take advantage of paradigm shifts by delivering innovations such as Free-to-End-User text messaging.

Voran Technologia is a leading provider of workforce optimization services based in São Paulo, Brazil. The company specializes in automating management processes and offering quality monitoring solutions that deliver real-time information to both managers and staff. By enhancing productivity and reducing operational costs, Voran Technologia positions itself as a key player in the workforce optimization market in Brazil.

Echopass Corporation specializes in providing Internet protocol-based call and contact center solutions as a service for mid-to-large enterprises and government agencies. Through its EchoSystem service integration platform, Echopass offers a comprehensive range of services, including voice, email, chat, and fax capabilities, which are designed to be fully integrated with clients' existing customer contact applications and technologies. The company's solutions are characterized by their affordability, quick deployment, ease of use, and flexibility, with no capital investment or ongoing maintenance required. Echopass has received recognition for its innovation, including the Red Herring Top 100 Companies award, and is supported by venture capital firms Canaan Partners and New Enterprise Associates.

SoundBite Communications specializes in providing on-demand, integrated multi-channel communication solutions designed to enhance business outcomes for its clients. Originally established as a leader in automated voice messaging, the company now offers a comprehensive suite of voice, text, and email messaging services. This enables organizations to effectively communicate the right message to the appropriate customer through the most suitable channel at optimal times. SoundBite's Intelligent Communications Platform is utilized by various industries, including collections, financial services, retail, telecommunications, media, and utilities, facilitating the dispatch of over a billion messages annually for purposes such as collections, customer care, and sales and marketing.

Angel.com, a subsidiary of MicroStrategy, specializes in on-demand Interactive Voice Response (IVR) and call center solutions. Established in 1999, the company has developed over 10,000 telephony solutions for more than 1,600 clients, including prominent firms such as Raytheon, Hitachi, and Reebok. The company's applications are designed to be built, deployed, and managed entirely through a web browser, eliminating the need for additional hardware, software, or human resources. This streamlined approach allows Angel.com to deploy solutions rapidly, often within days, and at competitive prices that facilitate immediate return on investment for its customers.

UTOPY specializes in Customer Interaction Analytics, offering software as a service that analyzes customer interactions across various channels, including telephone, mail, chat, and social media. Founded in 1999, the company aims to help businesses leverage the "voice of the customer" to enhance enterprise performance. UTOPY's innovative solutions have garnered recognition, serving clients that include leaders from Fortune 500 companies. Through its advanced analytics tools, UTOPY enables organizations to gain valuable insights into customer behavior and preferences, ultimately driving better decision-making and improved customer experiences.

LM SISTEMAS is a company that was acquired by Genesys in 2012.

Conseros provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually.

Informiam is a privately held company focused on providing enterprise software solutions specifically designed for contact centers. The company develops software that enhances customer service operations by optimizing real-time business performance management. Through its innovative solutions, Informiam aims to improve the efficiency and effectiveness of customer service interactions, thereby enhancing overall operational performance for its clients.

VoiceGenie Technologies, Inc. provides VoiceXML platforms and open communications solutions for customer care. It offers NeXusPoint, an VoiceXML-based framework for the development, deployment, and hosting of speech or touch-tone services; and NXP Enterprise that automates business processes within corporate enterprise and call center environments, including utilities, healthcare, banking/investor, insurance, retail, travel/hospitality, automotive, and transportation/airlines, and pharmacy services.

Echopass Corporation specializes in providing Internet protocol-based call and contact center solutions as a service for mid-to-large enterprises and government agencies. Through its EchoSystem service integration platform, Echopass offers a comprehensive range of services, including voice, email, chat, and fax capabilities, which are designed to be fully integrated with clients' existing customer contact applications and technologies. The company's solutions are characterized by their affordability, quick deployment, ease of use, and flexibility, with no capital investment or ongoing maintenance required. Echopass has received recognition for its innovation, including the Red Herring Top 100 Companies award, and is supported by venture capital firms Canaan Partners and New Enterprise Associates.

Astound is a software company that offers real-time web conferencing, collaboration, and streaming media broadcasts services.