Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Cresta uses artificial intelligence to assist sales and service agents with customer service tasks. it provides tools for managing inquiries. Cresta focuses on facilitating communication between agents and customers.
Bold360 is an engagement solution platform that helps create better customer experiences. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions.
Limitless enables businesses to connect customers with qualified experts to solve customer service enquiries on-demand, providing a faster and better service for significantly less cost. Expert responses and customer feedback then train our AI systems to automate low value queries overtime. The platform is live in over 20 countries and major clients include Microsoft, Unilever and Sage. Current investors include Unilever Ventures, Downing Ventures and Albion Capital.
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to create sustained agent engagement in contact centers. Our mission is to revolutionize contact centers, one agent at a time, by creating a better everyday work experience for agents. We gamify their responsibilities, empowering and motivating them to self-manage and improve continuously by bringing a sense of fun and collaboration to achieving objectives.
Altocloud is a Customer Journey Analytics platform that combines Artificial Intelligence and real time communications to deliver a seamless customer experience and better outcomes for business. Delivered through an easy-to-deploy SaaS platform, the Altocloud software integrates with leading CRM, Marketing Automation and Contact Center products. The company is based in Mountain View, California and Galway, Ireland. See http://altocloud.com
Silver Lining Solutions enables organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale. Companies around the world use our unique software solutions to transform the customer experience and achieve step change improvements in sales performance and operational efficiencies. Our teams have deep industry knowledge and extensive exposure to customer management, contact centre and back office environments. This first-hand exposure helps us see things from your point of view - we understand the challenges you face and know how to overcome them to unlock significant business benefits.
Interactive Intelligence Group, Inc. is a provider of software and cloud services for customer engagement, communications and collaboration. The Company operates in the segment of interaction management software solutions licensing and associated services.
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has more than a decade of expertise in designing, scripting, training and voice talent selection to deliver exceptional sales and marketing campaign performance for a range of organizations and applications including financial services, non-profits, healthcare, collections, retail, utilities, events and political campaigns.
Solariat
Acquisition in 2014
Solariat, Inc. is a privately held company and operates as a social media analytics firm.
Ventriloquist
Acquisition in 2014
Ventriloquist is helping its clients take advantage of paradigm shifts by delivering innovations such as Free-to-End-User text messaging.
Ventriloquist Customer Communications
Acquisition in 2014
Ventriloquist Customer Communications is a privately held company that provides cloud-based mobile, voice, and email communications.
Echopass Corporation provides advanced IP-based call and contact center solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award
SoundBite Communications provides on-demand, integrated multi-channel communications solutions that enable clients to achieve superior business results. Building on its foundation as a leading provider of automated voice messaging services, SoundBite offers integrated voice, text and email messaging solutions that help clients deliver the right message, to the right customer, using the right channel, at the right time. Organizations in industries such as collections, financial services, retail, telecom and media, and utilities rely on the SoundBite Intelligent Communications Platform to send over a billion messages annually for collections, customer care, and sales and marketing applications.
Angel was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition. Angel was subsidiary of MicroStrategy (NASD: MSTR), a leading provider of on-demand IVR (Interactive Voice Response) and call center solutions. It provided over 10,000 telephony solutions to more than 1,600 customers, including Raytheon, Hitachi and Reebok.
UTOPY's proven Customer Intelligence solutions are award-winning, and their customers are Fortune 500 leaders in their respective industries. UTOPY was founded in 1999 to help companies utilize the previously untapped “voice of the customer†to drive enterprise performance.
LM SISTEMAS
Acquisition in 2012
LM SISTEMAS is a company that was acquired by Genesys in 2012.
Conseros
Acquisition in 2009
Conseros provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually.
VoiceGenie Technologies, Inc. provides VoiceXML platforms and open communications solutions for customer care. It offers NeXusPoint, an VoiceXML-based framework for the development, deployment, and hosting of speech or touch-tone services; and NXP Enterprise that automates business processes within corporate enterprise and call center environments, including utilities, healthcare, banking/investor, insurance, retail, travel/hospitality, automotive, and transportation/airlines, and pharmacy services.
Echopass Corporation provides advanced IP-based call and contact center solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award
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