Press Ganey Associates

Hyperlift brings solutions to market that address the most pressing challenges facing Medicare Advantage Stars management today. With Hyperlift’s Stars Management Suite™ (SMS) and Hyperlift’s Deliverables as a Service™ (DaaS), Medicare Advantage Stars teams can manage plan performance at a level previously unachievable.

Forsta provides insights software solutions in surveys, experience qualitative research, and market experience for companies.

SPH Analytics is a provider of a healthcare measurement and analytics platform focused on enhancing customer experience and engagement within the healthcare sector. The company specializes in assessing various aspects of healthcare, including health plan member experiences, patient interactions, provider experiences, and access to care. By collecting and analyzing a wide array of data—spanning clinical, financial, and consumer experiences—SPH Analytics delivers valuable insights to healthcare organizations. These insights empower organizations to optimize their performance and improve overall service delivery for stakeholders in the healthcare ecosystem.

Binary Fountain Inc. is a healthcare-focused technology company based in McLean, Virginia, founded in 2003. It offers an online platform designed to help healthcare facilities manage patient feedback through online ratings, reviews, and surveys. The platform utilizes cloud-based technology and natural language processing to extract actionable insights from various data sources, including social media and customer surveys. Its key offerings include the Provider Social Index, which provides healthcare executives with real-time aggregated scores to evaluate physicians' performance in patient experience, and Binary Star Ratings, which enhance consumer engagement by publishing patient experience ratings. By distilling customer feedback into operational intelligence, Binary Fountain enables healthcare organizations to improve patient satisfaction, loyalty, and ultimately drive sustainable business results. As of October 2020, Binary Fountain operates as a subsidiary of Press Ganey Associates, Inc.

Doctor.com is a healthcare marketing automation platform designed specifically for healthcare organizations to improve the digital patient experience. The company provides a range of services, including reputation management, patient acquisition, and online scheduling, all aimed at enhancing the visibility and credibility of healthcare providers. Its proprietary network connects to numerous consumer health and local business sites, allowing clients to reach over 100 million patients each month. By integrating data management and patient communication tools, Doctor.com helps healthcare organizations build trust with patients and streamline their operations, positioning itself as a leader in the healthcare SaaS sector. As one of the fastest-growing companies in this niche, it is supported by a skilled team and notable investors.

NarrativeDx Inc. is a data analytics company based in Austin, Texas, that specializes in enhancing patient experiences within healthcare settings. The company's cloud-based platform employs artificial intelligence, specifically natural language processing and machine learning, to collect, analyze, and visualize unstructured feedback from a variety of sources, including patient surveys and social media. By aggregating this data, NarrativeDx helps healthcare administrators understand the factors influencing patient satisfaction and offers actionable insights to improve care quality. The platform's intuitive dashboards highlight critical areas for improvement and provide specific recommendations, enabling hospitals to enhance patient engagement, increase referrals, and optimize overall operational performance. Co-founded in 2014, NarrativeDx operates as a subsidiary of Press Ganey Associates, Inc.

Strategic Management Decisions, LLC is a healthcare HR consulting firm based in Atlanta, Georgia, founded in 2008. The company specializes in developing cloud-based survey and assessment solutions, offering a comprehensive suite of software platforms that facilitate the capture and analysis of various employee surveys. These include employee engagement assessments, 360-degree feedback, onboarding and exit surveys, and competency evaluations. Strategic Management Decisions utilizes patented technology to identify cause-effect relationships between talent assessments and business outcomes, ensuring that survey results translate into actionable insights. In addition to its software offerings, the company provides consulting services that support organizations in HR operations planning, turnover analysis, succession planning, and improving key HR performance metrics. As of January 2020, it operates as a subsidiary of Press Ganey Associates, Inc.

NextPlane Solutions specializes in technology-enabled healthcare measurement solutions and learning systems aimed at enhancing patient safety, workplace safety, the experience of care, and clinical quality. The company develops a software-as-a-service (SaaS) platform that enables healthcare providers to implement a safety management system. This system allows clients to measure, analyze, and identify opportunities to reduce safety events within their organizations. By focusing on these critical areas, NextPlane Solutions supports healthcare institutions in improving overall safety and quality of care.

CALNOC is the source for nursing-sensitive quality indicators for ambulatory settings.

Bivarus, Inc. is a Durham, North Carolina-based company that specializes in developing a cloud-based analytics platform aimed at enhancing the patient experience in healthcare settings. Founded in 2010, Bivarus emerged from academic research that established patient experience as a key factor in determining health outcomes. The platform provides healthcare leaders with real-time, actionable insights into factors affecting patient experience, provider performance, and overall service operations. By utilizing a sophisticated sampling algorithm, Bivarus delivers targeted measures to patients, enabling organizations to identify root causes of service issues and track quality improvement initiatives effectively. Additionally, Bivarus is recognized as a CMS-approved CAHPS® partner, offering comprehensive services that include measuring employee perceptions of organizational effectiveness and engagement. As a subsidiary of Press Ganey Holdings, Inc., Bivarus continues to play a pivotal role in transforming how healthcare organizations understand and enhance the patient experience.

Soyring Consulting, Inc. is a healthcare consulting firm based in St. Petersburg, Florida, that was incorporated in 1997. As a subsidiary of Press Ganey Holdings, Inc., the company specializes in providing clinical and operational consulting services to hospitals and healthcare facilities. Soyring Consulting focuses on performance and process improvement, offering a range of services including quality improvement, interim management, resource utilization, and facility solutions. The firm leverages decades of experience in hospital leadership and operations to deliver customized services that help clients achieve both short-term and long-term goals. Through a commitment to building efficient and sustainable improvement, Soyring Consulting aims to enhance the overall effectiveness of healthcare organizations.

Avatar International provides quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest Healthcare Systems as well as Hospitals, Physician Groups, and other healthcare entities of all sizes around the nation.

Dynamic Clinical Systems is a leading provider in the healthcare industry, specializing in patient-reported outcomes (PROs) services and solutions. The company offers a comprehensive platform designed to collect, organize, and analyze data reported by patients. This information is utilized to enhance the process of care, support medical research, and facilitate reporting. Dynamic Clinical Systems is recognized for its technical advancements in clinical information management, making it a valuable resource for improving patient outcomes and healthcare delivery.

Morehead Associates, established in 1979, specializes in conducting employee and physician research for prominent healthcare organizations. The company provides human capital surveys, metrics, and solutions designed to assist leaders in making informed decisions, enhancing employee engagement, and improving critical outcomes such as patient satisfaction, quality of care, and financial performance. Morehead's methodologies are grounded in robust research and validated through extensive experience.

InMoment, Inc. is a company that specializes in customer experience optimization through its cloud-based InMoment XI Platform. This platform enables brands to leverage customer feedback and insights to inform business decisions and foster relationships with customers and employees. InMoment's offerings include a comprehensive suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Experience technologies, powered by an AI-based analytics engine. The company serves a diverse range of industries, including automotive, financial services, healthcare, retail, and technology, among others. Established in 2002 and originally named Mindshare Technologies, InMoment is headquartered in South Jordan, Utah, with additional offices in various locations worldwide, including Canada, the United Kingdom, and Australia. With over 350 leading brands relying on its solutions across 95 countries, InMoment aims to enhance customer engagement and drive meaningful business outcomes through actionable insights.