Press Ganey Associates

SPH Analytics provides a healthcare measurement and analytics platform for measuring and analyzing customer experience and engagement. They serve the health plan member experience, patient experience, provider experience, access to care, strategy research, qualitative research, and other stakeholders.

Binary Fountain solution extracts operational intelligence from customer's feedback and distills the data into actionable insights. Their cloud-based offering enables companies to integrate both social media feedback, survey, and other data into their operational decision-making resulting in better operations, customer engagement, and quality of services. Marketing, operations, and advertising executives use their solution to listen to, understand, and take action on ever-changing customer sentiment across social and traditional media to increase and sustain customer loyalty, profits, and market share.

Doctor.com is the first marketing automation platform purpose-built for healthcare organizations. We've been first to market with leading reputation management and patient acquisition services including ProfileSync, ProfilePromote, and the Doctor.com ReviewHub, which was the subject of a case study on the Google Enterprise blog. All Doctor.com services connect to a proprietary network of leading consumer health and local business sites that collectively reach over 100M patients monthly, giving our clients an unrivaled advantage in their online marketing. As one of the fastest-growing SaaS companies in the healthcare vertical, they're fortunate to be backed by world-class investors and supported by a truly exceptional team.

NarrativeDx is an AI platform that provides root-cause analysis and tells clinicians exactly what to do. They help hospital leaders and care providers hear the voice of their patients with AI. The natural language processing and machine learning provides actionable insights from patient comments to improve their institution's patient experience, drive patient referrals, increase hospital revenue, and boost hospital reputations. NarrativeDx's cloud-based, HIPAA-compliant, healthcare-specific AI platform uses Natural Language Processing and Machine Learning to collect, analyze, and visualizes unstructured patient feedback from internal and external sources (CAHPS Surveys, grievance letters, social review sites, etc.). Their beautiful, intuitive dashboards automatically highlight key areas for improvement (staff, doctors, units, facilities, etc.) and provide specific recommendations to improve the patient experience. NarrativeDx was co-founded by Kyle Robertson and Senem Guney in 2014 and is based in Austin, Texas.

Strategic Management Decisions is a health care HR consulting and predictive analytics company. SMD provides the most advanced and patented employee assessment platform suite with built-in analytics that connect all people data directly to business outcomes.

NextPlane Solutions is a provider of technology-enabled health care measurement solutions and learning systems to improve patient safety, workplace safety, experience of care, and clinical quality.

CALNOC is the source for nursing-sensitive quality indicators for ambulatory settings.

Bivarus was born from academic research around the patient experience, which identified it as an integral factor in understanding patient outcomes. In fact, patient experience proved to be an independent predictor of health outcomes compared with other clinical process measures. As healthcare leaders they were frustrated by our inability to acquire statistically precise, actionable data around the patient experience. Traditional approaches were burdensome to patients, plagued by low response rates, and frankly, neither timely nor actionable. Today, Bivarus illuminates insights healthcare leaders need to quickly improve their patient experience. Bivarus offers a new approach that captures and delivers targeted and meaningful patient insights in real time. Healthcare leaders leverage Bivarus’s cloud-based analytics platform to identify service issues at their root cause, evaluate provider performance and track quality improvement efforts instantly, rather than in hindsight. In addition, Bivarus is a CMS-approved CAHPS® partner and provides comprehensive services for measuring employee perceptions around organizational effectiveness, culture, leadership and safety and support for improving engagement across healthcare organizations.

Soyring Consulting, Inc. provides clinical and operational consulting assistance to hospitals and healthcare facilities. The company was incorporated in 1997 and is based in St. Petersburg, Florida. As of July 10, 2017, Soyring Consulting, Inc. operates as a subsidiary of Press Ganey Holdings, Inc.

Avatar International provides quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest Healthcare Systems as well as Hospitals, Physician Groups, and other healthcare entities of all sizes around the nation.

Dynamic Clinical Systems (DCS) is the health care industry's most comprehensive and technically advanced provider of patient-reported outcomes (PROs) services and solutions.

Since 1979, Morehead Associates has conducted employee and physician research for some of the most respected health care organizations. Morehead’s human capital surveys, metrics, and solutions help leaders make better decisions, build employee engagement, and drive the performance of critical outcomes like patient satisfaction, quality, and financial performance. Morehead's approach is supported by sound research and validated by experience.