Press Ganey Associates

Hyperlift brings solutions to market that address the most pressing challenges facing Medicare Advantage Stars management today. With Hyperlift’s Stars Management Suite™ (SMS) and Hyperlift’s Deliverables as a Service™ (DaaS), Medicare Advantage Stars teams can manage plan performance at a level previously unachievable.

Forsta provides insights software solutions in surveys, experience qualitative research, and market experience for companies.

SPH Analytics is a provider of a healthcare measurement and analytics platform focused on enhancing customer experience and engagement within the healthcare sector. The company specializes in assessing various aspects of healthcare, including health plan member experiences, patient interactions, provider experiences, and access to care. By collecting and analyzing a wide array of data—spanning clinical, financial, and consumer experiences—SPH Analytics delivers valuable insights to healthcare organizations. These insights empower organizations to optimize their performance and improve overall service delivery for stakeholders in the healthcare ecosystem.

Binary Fountain Inc. is a healthcare-focused company that operates an online platform designed to assist healthcare facilities in managing patient feedback. Based in McLean, Virginia, and founded in 2003, the company offers tools for hospitals and physician practices to analyze and leverage patient ratings, reviews, and survey data. Its key offerings include the Provider Social Index, which provides real-time aggregated scores to evaluate physicians' performance in patient experience, and Binary Star Ratings, which enhance online consumer engagement by publishing insights from patient experience surveys. By utilizing cloud-based technology and natural language processing, Binary Fountain distills operational intelligence from various feedback sources, enabling healthcare providers to improve patient satisfaction, increase engagement, and drive better operational outcomes. As of October 2020, Binary Fountain operates as a subsidiary of Press Ganey Associates, Inc.

Doctor.com is a healthcare marketing automation platform designed specifically for healthcare organizations to improve the digital patient experience. The company provides a range of services, including reputation management, patient acquisition, and online scheduling, all aimed at enhancing the visibility and credibility of healthcare providers. Its proprietary network connects to numerous consumer health and local business sites, allowing clients to reach over 100 million patients each month. By integrating data management and patient communication tools, Doctor.com helps healthcare organizations build trust with patients and streamline their operations, positioning itself as a leader in the healthcare SaaS sector. As one of the fastest-growing companies in this niche, it is supported by a skilled team and notable investors.

NarrativeDx Inc. is a data analytics company based in Austin, Texas, specializing in improving patient experiences within healthcare settings. By leveraging artificial intelligence, natural language processing, and machine learning, NarrativeDx's platform collects and analyzes unstructured patient feedback from various sources, including surveys and social media. This technology allows healthcare administrators to gain insights into patient satisfaction and identify key areas needing improvement. The platform not only helps hospital leaders understand the context behind patient comments but also offers actionable recommendations to enhance patient engagement, increase referrals, and ultimately boost hospital revenues and reputations. Founded in 2014, NarrativeDx operates as a subsidiary of Press Ganey Associates, Inc.

Strategic Management Decisions, LLC specializes in cloud-based survey and assessment solutions, focusing on employee engagement and talent management. The company offers a comprehensive suite of software tools designed to capture and analyze various employee surveys, such as 360 feedback assessments, onboarding surveys, and exit surveys. In addition to its software offerings, Strategic Management Decisions provides consulting services aimed at enhancing HR operations through turnover analysis, succession planning, and data analysis. Founded in 2008 and headquartered in Atlanta, Georgia, the company employs patented technology to uncover the relationships between talent assessments and business outcomes, facilitating actionable insights for health care organizations. As a subsidiary of Press Ganey Associates, Inc., Strategic Management Decisions plays a pivotal role in helping health systems improve their HR performance metrics through advanced analytics.

NextPlane Solutions develops a SaaS-based healthcare measurement platform that focuses on enhancing patient safety, workplace safety, the experience of care, and clinical quality. The company offers technology-enabled applications and learning systems that empower healthcare organizations to implement a safety management system. This system is designed to measure, analyze, and identify opportunities for improvement, ultimately helping clients reduce safety-related incidents. By providing these comprehensive solutions, NextPlane Solutions aims to elevate the standards of care within the healthcare industry.

CALNOC is the source for nursing-sensitive quality indicators for ambulatory settings.

Bivarus, Inc. is a Durham, North Carolina-based company that specializes in developing a cloud-based analytics platform aimed at enhancing the patient experience in healthcare settings. Founded in 2010, Bivarus emerged from academic research that established patient experience as a key factor in determining health outcomes. The platform provides healthcare leaders with real-time, actionable insights into factors affecting patient experience, provider performance, and overall service operations. By utilizing a sophisticated sampling algorithm, Bivarus delivers targeted measures to patients, enabling organizations to identify root causes of service issues and track quality improvement initiatives effectively. Additionally, Bivarus is recognized as a CMS-approved CAHPS® partner, offering comprehensive services that include measuring employee perceptions of organizational effectiveness and engagement. As a subsidiary of Press Ganey Holdings, Inc., Bivarus continues to play a pivotal role in transforming how healthcare organizations understand and enhance the patient experience.

Soyring Consulting, Inc., based in St. Petersburg, Florida, offers clinical and operational consulting services to hospitals and healthcare facilities. Established in 1997, the firm focuses on performance and process improvement, providing expertise in quality enhancement, operational consulting, interim management, resource utilization, and facility solutions. With a seasoned team of professionals, Soyring Consulting employs proven methodologies to assist clients in achieving sustainable improvements. As a subsidiary of Press Ganey Holdings, Inc. since 2017, the company leverages decades of experience in hospital leadership and operations to deliver tailored consulting services aimed at meeting both short-term and long-term objectives.

Avatar International provides quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest Healthcare Systems as well as Hospitals, Physician Groups, and other healthcare entities of all sizes around the nation.

Dynamic Clinical Systems (DCS) is a leading provider of patient-reported outcomes (PROs) services and solutions within the healthcare industry. The company specializes in clinical information management, offering a platform that efficiently collects, organizes, and analyzes patient-reported data. This data is utilized for various purposes, including enhancing care processes, supporting research initiatives, and facilitating reporting requirements. DCS aims to improve the quality of patient care by ensuring that patient feedback is effectively integrated into clinical practices and decision-making.

Morehead Associates, established in 1979, specializes in conducting employee and physician research for healthcare organizations. The company provides a range of services, including employee engagement surveys, physician engagement assessments, and consulting focused on retention strategies. By leveraging sound research and validated experience, Morehead Associates equips leaders with metrics and insights that enhance decision-making, foster employee engagement, and improve critical outcomes such as patient satisfaction and overall financial performance. Their commitment to supporting healthcare organizations is evident in their tailored approach to human capital research and solutions.

InMoment, Inc. is a company that specializes in customer experience optimization through its cloud-based InMoment XI Platform. This platform enables brands to leverage customer feedback and insights to inform business decisions and foster relationships with customers and employees. InMoment's offerings include a comprehensive suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Experience technologies, powered by an AI-based analytics engine. The company serves a diverse range of industries, including automotive, financial services, healthcare, retail, and technology, among others. Established in 2002 and originally named Mindshare Technologies, InMoment is headquartered in South Jordan, Utah, with additional offices in various locations worldwide, including Canada, the United Kingdom, and Australia. With over 350 leading brands relying on its solutions across 95 countries, InMoment aims to enhance customer engagement and drive meaningful business outcomes through actionable insights.