Resolve Systems

Resolve Systems was founded by individuals with extensive experience in working with IT Operations, Security Operations, Network Operations and Customer Care. What makes us different is our ability to enable the automation of select steps in engineer-driven resolution procedure, as well as embed specific content into any procedure on a step-by-step basis. The Resolve Software also includes real-time incident resolution collaboration, the ability to capture a record of every resolution, and a complete workflow for continuous procedure improvement. Gartner estimates that traditional automation solutions do not address up to 85% of incident resolution processes that can be automated. Other products have focused solely on the “end-to-end” automation of a limited number of resolution processes. Resolve makes a bigger impact on productivity by combining full automation capabilities with the ability to easily automate select tasks within any engineer or customer care agent driven resolution process.