Transcom is a global specialist in customer experience, offering a range of services including customer care, sales support, technical assistance, and credit management. With a network of contact centers and remote agents, the company operates in 21 countries and delivers services in 33 languages. Transcom focuses on enhancing digital customer experiences by analyzing interactions across multiple channels to generate insights that help businesses improve customer perceptions of their brand. This approach not only drives customer satisfaction and loyalty but also supports clients in growing their operations while reducing costs. Catering to various industries such as e-commerce, telecommunications, and utilities, Transcom aims to provide tailored solutions that facilitate digital transformation and automate customer service processes.
Forcontact is a company that specializes in strategic and operational marketing services, with a strong focus on call center operations and customer relationship management. It caters to various industries, including e-commerce, fashion, luxury goods, automotive, and electronics. The firm emphasizes the use of technology, particularly internet protocol voice transmission and customer request management systems, to enhance service delivery. Forcontact offers a range of services such as customer assistance, help desk support, remote secretarial services, and assistance for both pre-selling and post-selling customer interactions. By improving customer experience and engagement, Forcontact aims to add value to online shops and the brands it represents.
Awesome OS
Acquisition in 2018
Awesome OS enables clients to scale operations and increase their competitive edge. Their main focus is on customer care - voice, digital/non-voice services, such as emails, chat and back office support, including web development and graphic design.
Newman & Company
Acquisition in 2008
Newman & Company is provides debt collection and personal services for the commercial and consumer financial sectors. Its customers include SME’s, FTSE, and Global 500 companies.
NuComm International
Acquisition in 2007
NuComm International is provides customer relationship and contact center services for customers in Canada and internationally. It offers customer acquisition, development, and retention services; and customer care and technical support, market research and intelligence, credit collection, debt purchase, back-office, customer relationship management consulting, translation and interpretation, and legal services. The company serves customers in various industrial sectors, including telecommunications, financial, travel and leisure, media/press, technology, health care, utilities, public sector, and retail/consumer goods.
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