VXI Global Solutions

VXI Global Solutions is a prominent provider of business process and information technology outsourcing, specializing in call center services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in Los Angeles, the company employs approximately 15,000 people across various global locations, including Asia and Latin America. VXI focuses on delivering tailored solutions for both business-to-business and business-to-consumer applications, helping clients achieve their market objectives. The company's services encompass complete call center operations, application maintenance, and the development of innovative solutions utilizing advanced communication channels and technologies. VXI serves multiple industries, including automotive, financial services, government, insurance, and retail, enabling its clients to enhance customer retention, grow their market presence, and improve operational efficiencies while ensuring data integrity.

Frank Yao

President and Chief Commercial Officer

2 past transactions

Chime Solutions

Acquisition in 2023
Chime Solutions, Inc. is a Georgia-based provider of outsourced customer-contact solutions, established in 2013. The company specializes in a range of customer care services, including account management, appointment scheduling, benefits enrollment administration, help desk and technical support, sales assistance, and multi-lingual support. Chime Solutions also offers seasonal services to address short-term needs such as open enrollment and retail support, as well as solutions for unexpected events like data breaches and weather impacts. Additionally, the company provides on-demand staffing services through a mobile app to help clients manage staffing gaps. Chime Solutions serves a diverse clientele across various industries, including financial services, insurance, healthcare, and telecommunications, ensuring reliable and flexible business process outsourcing services.

Symbio

Acquisition in 2015
Symbio, Inc. is a provider of innovation, co-creation, and software development services catering to various industries, including automotive, finance, travel, media, retail, and gaming. Founded in 1994 and headquartered in San Jose, California, the company offers a range of services such as insight and strategy, design and research, productization, quality assurance, globalization, and systems management. With development centers across the United States, Europe, and Asia, Symbio serves over 400 clients globally, focusing on helping them optimize their operations and enhance profitability. The company has a strategic alliance with Cresense and operates as a subsidiary of VXI Global Solutions, Inc.
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