Webhelp
Webhelp is a customer experience provider that specializes in customer relationship management (CRM) outsourcing services across various sectors, including automotive, fashion, healthcare, financial services, and technology. The company focuses on engineering customer experiences for brands and enhancing performance through its outsourcing solutions. By leveraging advanced technology and a skilled workforce, Webhelp aims to deliver high-quality services that lead to significant transformations in operational models and provide clients with sustainable financial advantages. Unlike traditional call centers, Webhelp emphasizes a comprehensive approach to customer interactions, ensuring that businesses can rely on its expertise to improve customer engagement and satisfaction.
Top Stages
Past deals in Guatemala
OneLink
Acquisition in 2021
OneLink is a business process outsourcing (BPO) company operating in North and Latin America, specializing in a range of services such as customer relationship management, sales, technical support, finance and accounting, logistics, and supply chain management. Founded in 2014 and headquartered in Ciudad de Guatemala, it has established operations in San Salvador, El Salvador; Managua, Nicaragua; and Bello, Colombia. Leveraging over two decades of experience from its partners in previous contact center initiatives, OneLink caters to clients across various sectors, including consumer goods, telecommunications, technology, travel, and leisure. The company is actively exploring opportunities for expansion into additional geographic markets.
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