Webhelp
Webhelp is a customer experience provider that specializes in customer relationship management (CRM) outsourcing services across various sectors, including automotive, fashion, healthcare, financial services, and technology. The company focuses on engineering customer experiences for brands and enhancing performance through its outsourcing solutions. By leveraging advanced technology and a skilled workforce, Webhelp aims to deliver high-quality services that lead to significant transformations in operational models and provide clients with sustainable financial advantages. Unlike traditional call centers, Webhelp emphasizes a comprehensive approach to customer interactions, ensuring that businesses can rely on its expertise to improve customer engagement and satisfaction.
OneLink
Acquisition in 2021
OneLink is a business process outsourcing (BPO) company that operates primarily in North and Latin America, offering a range of services including customer relationship management, sales, technical support, finance and accounting, logistics, and supply chain management. Founded in 2014 and headquartered in Ciudad de Guatemala, Guatemala, OneLink leverages over 20 years of experience from its partners in the contact center industry. The company serves a diverse clientele across various sectors, including consumer goods, telecommunications, technology, travel, and leisure. With operational facilities in El Salvador, Nicaragua, Guatemala, and Colombia, OneLink is also exploring opportunities for expansion into additional markets.
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