Broadvoice
Broadvoice is a leading provider of hosted voice and data solutions in North America, aimed at enhancing business efficiency while lowering costs. The company operates a fault-tolerant nationwide network and continuously develops new features and services tailored to the needs of various sectors, including healthcare, manufacturing, retail, education, and government. Broadvoice's communication platform integrates business phones, video conferencing, texting, and collaboration tools under a single phone number, facilitating secure and effective client connections. The company markets its services through several brands, such as VOIP.com and PhonePower, each targeting specific demographics.
GoContact
Acquisition in 2021
GoContact is a developer of advanced contact center software aimed at simplifying contact center management and enhancing interaction between users and technology. The company offers a comprehensive and integrated platform that includes features such as IPBX, IVR, inbound and outbound services, ticketing, chat, CRM, reporting, analytics, quality assurance, e-learning, SMS, and text-to-speech capabilities. By leveraging cloud-platform-as-a-service (CPaaS), contact-center-as-a-service (CCaaS), and artificial intelligence (AI), GoContact provides web-based solutions that cater to businesses in Portugal, Spain, Morocco, Angola, and Colombia. These solutions emphasize flexibility, scalability, usability, and resilience, ensuring that contact centers can respond effectively to their clients' needs.
YipTel
Acquisition in 2018
YipTel, established in 1970, is a Utah-based provider of communication and networking services. The company specializes in Voice over Internet Protocol (VoIP) solutions, including audio and video conferencing, SMS/MMS texting, and Session Initiation Protocol (SIP) dial tone. YipTel also offers Software-Defined Wide Area Network (SD-WAN) services, enabling businesses to communicate efficiently across various platforms using cloud technology. As of 2018, YipTel operates as a subsidiary of BroadVoice, Inc.
XBP Inc. provides broadband phone services that utilize a data network to deliver voice communications transformed into data packets. The company offers a range of business and residential plans, featuring tools such as virtual PBX, PRI/T1, call center functionalities, scheduled dialers, and phone data analytics. Its services cater to various sectors, including accounting, advertising, call centers, hospitality, insurance, legal, medical, political campaigns, and retail. Founded in 2012 and headquartered in Tustin, California, XBP operates as a subsidiary of BroadVoice, Inc. The company's telephony and contact center offerings focus on voice and data convergence, allowing communication over traditional and mobile phones, as well as VoIP-enabled devices, while providing deep reporting and analytics to help customers understand user behavior.
Ikano Communications
Acquisition in 2015
IKANO Communications, founded over a decade ago, is a prominent Internet service provider in the Intermountain West, specializing in private-label, wholesale, and retail Internet services. The company has established a strong reputation for delivering competitive pricing and high-quality services. IKANO offers a wide range of solutions, including wholesale DSL, hosted voice services, internet call center support, web and mail hosting, and billing services. By leveraging its ISP platform and partnerships with telecommunications companies, IKANO effectively supports organizations in enhancing customer acquisition, communication, and retention through their e-business initiatives. Notably, IKANO served as the official Data Networking Services Provider for the 2002 Olympic and Paralympic Winter Games, showcasing its capabilities in delivering robust data networking services.
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