GoContact
Acquisition in 2021
GoContact develops and delivers a comprehensive cloud-based contact center software platform that includes IPPBX, IVR, inbound and outbound services, scripting, ticketing, chat, customer relationship management, analytics, quality assurance, e-learning, SMS, and text-to-speech. The company combines cloud platform as a service and contact center as a service with artificial intelligence to reduce technological complexity in contact center management, remove barriers between people and technology, and provide integrated web-based solutions that offer flexibility, scalability, usability and resilience to ensure timely responses for contact center businesses.
YipTel
Acquisition in 2018
YipTel, established in 1970, is a Utah-based company that specializes in providing business communication solutions. It offers a range of services, including Voice over Internet Protocol (VoIP) solutions, audio and video conferencing, SMS/MMS texting, and Software-Defined Wide Area Network (SD-WAN) services. These services enable businesses to communicate effectively and efficiently using cloud technology. As of 2018, YipTel operates as a subsidiary of BroadVoice, Inc.
XBP Inc. is a telecommunications company based in Tustin, California, specializing in broadband phone services that facilitate voice communication through data networks. Founded in 2012, XBP offers a range of solutions for both business and residential clients, including virtual PBX, PRI/T1 connections, call center tools, scheduled dialers, and phone data analytics. The company serves various sectors such as accounting, advertising, hospitality, insurance, legal, medical, political campaigns, and retail. XBP is recognized for its telephony and contact center offerings that integrate voice and data convergence across traditional and mobile devices, emphasizing a high-quality user experience through proprietary communications software. As of 2017, XBP operates as a subsidiary of BroadVoice, Inc.
IKANO Communications
Acquisition in 2015
IKANO Communications is a regional Internet service provider in the Intermountain West that has expanded into private-label, wholesale, and retail Internet services. It offers wholesale telco services for ISPs, turnkey solutions for affinity groups, and retail services for its own brands, leveraging relationships with telecommunications carriers and CLECs to help clients attract, engage, and retain customers through e-business initiatives. The company provides hosted voice and broadband solutions, including wholesale DSL, internet call center services, technical support, web and mail hosting, internet access, wholesale email, dial-up, billing, IP networking, and data networking services. IKANO serves multiple channels and emphasizes integrated data networking capabilities across its offerings.