Aspect Software

LinguaSys, established in March 2010 by three founders with extensive experience in Human Language Technology, specializes in developing translation software, text analytics, and natural language-user interfaces tailored for businesses. With offices in the United States, Germany, and Australia, and a diverse team spread across four continents, the company caters to a range of clients, including governments and Fortune 500 companies. LinguaSys leverages its unique expertise in linguistic engineering and enterprise IT to deliver high-quality technology and services, ensuring that customer needs are met throughout the project lifecycle. The company's commitment to excellence is reflected in its proactive support, with team members available across different time zones to address client issues.

Voxeo offers hosting and premise platform solutions designed to enhance communication for businesses of varying sizes. The company specializes in automating and connecting common phone calls through Interactive Voice Response (IVR) and Voice over Internet Protocol (VoIP) technology. By leveraging next-generation communication applications, Voxeo aims to improve customer service while reducing operational costs. Their services also integrate with mobile devices and social networks, allowing enterprises to better engage with their customers.

Quilogy is an information technology professional services firm that specializes in application development, business intelligence solutions, and customer relationship management systems. As a Microsoft National Managed Partner and Gold Certified Partner, Quilogy focuses on technologies like Microsoft SharePoint, Dynamics CRM, and custom .Net development, alongside offering an award-winning interactive marketing division. The company is also recognized as an Oracle Certified Consulting Partner and serves as Oracle's largest authorized training delivery partner in the United States. Quilogy's strong affiliations with Microsoft and Oracle enable it to access and implement cutting-edge technologies ahead of competitors, allowing for the delivery of innovative solutions. Their expertise encompasses performance management, data integration, SQL server applications, and comprehensive training and support for users, ensuring effective adoption and utilization of technology.

AIM Technology provides analytical performance management software solutions for contact centers and service organizations. Its solutions enable contact center managers to enhance customer service, lower staff attrition, increase employee job satisfaction, and contribute to their organizations sustained growth. The company offers Quality Scoring, a Web-based call monitoring and grading application that helps standardize call monitoring and scoring in a contact centre environment, and AIMPerformance a purpose-built and operational performance management application that allows consumer-facing enterprises to transition management of the call center from a traditional cost center to a strategic operational asset aligned with corporate objectives. Its products are used in contact center and back office environments in the financial services, insurance, retail, travel, and outsourcing industries. The company was founded in 1998 and is headquartered in Basingstoke, the United Kingdom with additional offices in San Francisco, Denver, and Boston. As of January 7, 2009, AIM Technology operates as a subsidiary of Aspect Software.

BlueNote Networks offers communications-enabled business applications. Its SessionSuite business communications platforms deliver voice, video, and other real-time interactive communication services to enterprise users. The company’s products include SessionSuite Enterprise Edition, a standalone software application that enables an enterprise to deliver calling features and services, such as integral voicemail and conferencing to distributed Internet-connected users; and SessionSuite SOA Edition and SDK, which adds Web Service APIs that enable organizations to build business processes, applications, and Web sites. Its products also include SessionSuite WebCaller, a telephony client suited for a variety of applications, including portals, kiosks, customer-facing Web sites, Web 2.0 and thin client software applications, and software as a service solutions; SessionSuite Desktop, a Windows-based personal communications assistant that integrates telephony functions with business applications; and SessionSuite Management System, a secure Web-based application for administering SessionSuite services, users, and policies. The company’s software allows enterprises, ISVs, and solution providers to incorporate SIP-based interactive communication services into commercial or custom software applications, Web sites, and internal business processes. BlueNote was founded in 2005 and is headquartered in Tewksbury, Massachusetts As of July 9, 2008, BlueNote Networks, Inc. was acquired by Aspect Software, Inc.

SophistiCOM Technologies is a developer of management software specializing in customer interaction solutions. The company offers software that enables full-time call logging of customer interactions, ensuring comprehensive tracking and documentation. Additionally, SophistiCOM Technologies focuses on quality assurance, providing mechanisms for redressal and risk mitigation to enhance customer service and operational efficiency. Through its innovative software solutions, the company aims to support businesses in improving their customer relationship management and operational processes.

Paknetx a provider of Integrated Contact Center systems.

Voicetek is a developer of interactive communication systems focused on simplifying voice processing for businesses. The company offers software platforms and interactive software designed to enhance computer-telephone integration (CTI) technology within a client/server environment. By providing these solutions, Voicetek enables organizations to streamline their enterprise communication, improving efficiency and effectiveness in their operations.