Aspect Software

LinguaSys, established in March 2010, specializes in text analytics, translation, and natural language software. The company was founded by three individuals with extensive experience in the Human Language Technology sector, and it quickly brought its first product to market within three months due to the foundational intellectual property of two founders. With offices in the United States, Germany, and Australia, and a team that spans four continents, LinguaSys serves a diverse clientele, including governments and Fortune 500 companies. The company focuses on delivering exceptional technology and services, supported by a team of linguists, programmers, and executives. LinguaSys is committed to guiding customers through the entire project lifecycle, ensuring that support is available across time zones to address any issues that may arise.

Quilogy is a professional services firm specializing in information technology, marketing, and training. As a Microsoft National Managed Partner and Gold Certified Partner, it offers solutions for Microsoft SharePoint, Business Intelligence, and Microsoft Dynamics CRM, alongside custom .Net development. The company has earned recognition as an Oracle Certified Consulting Partner and holds the distinction of being Oracle's largest authorized training delivery partner in the United States. Quilogy's strong ties with Microsoft, including participation in Product Advisory Councils and connections with senior management, enable it to access and implement the latest technologies ahead of competitors. The firm develops comprehensive application solutions, business intelligence frameworks, and customer relationship management systems, focusing on data integration, performance management, and user training. With its award-winning interactive marketing group, Quilogy provides a broad range of innovative services tailored to meet the evolving needs of its clients.

AIM Technology provides analytical performance management software solutions for contact centers and service organizations. Its solutions enable contact center managers to enhance customer service, lower staff attrition, increase employee job satisfaction, and contribute to their organizations sustained growth. The company offers Quality Scoring, a Web-based call monitoring and grading application that helps standardize call monitoring and scoring in a contact centre environment, and AIMPerformance a purpose-built and operational performance management application that allows consumer-facing enterprises to transition management of the call center from a traditional cost center to a strategic operational asset aligned with corporate objectives. Its products are used in contact center and back office environments in the financial services, insurance, retail, travel, and outsourcing industries. The company was founded in 1998 and is headquartered in Basingstoke, the United Kingdom with additional offices in San Francisco, Denver, and Boston. As of January 7, 2009, AIM Technology operates as a subsidiary of Aspect Software.

BlueNote Networks offers communications-enabled business applications. Its SessionSuite business communications platforms deliver voice, video, and other real-time interactive communication services to enterprise users. The company’s products include SessionSuite Enterprise Edition, a standalone software application that enables an enterprise to deliver calling features and services, such as integral voicemail and conferencing to distributed Internet-connected users; and SessionSuite SOA Edition and SDK, which adds Web Service APIs that enable organizations to build business processes, applications, and Web sites. Its products also include SessionSuite WebCaller, a telephony client suited for a variety of applications, including portals, kiosks, customer-facing Web sites, Web 2.0 and thin client software applications, and software as a service solutions; SessionSuite Desktop, a Windows-based personal communications assistant that integrates telephony functions with business applications; and SessionSuite Management System, a secure Web-based application for administering SessionSuite services, users, and policies. The company’s software allows enterprises, ISVs, and solution providers to incorporate SIP-based interactive communication services into commercial or custom software applications, Web sites, and internal business processes. BlueNote was founded in 2005 and is headquartered in Tewksbury, Massachusetts As of July 9, 2008, BlueNote Networks, Inc. was acquired by Aspect Software, Inc.

SophistiCOM Technologies is a developer of management software that specializes in enhancing customer interaction processes. The company offers a comprehensive solution for full-time call logging, enabling organizations to track and document customer communications effectively. In addition to call logging, SophistiCOM Technologies focuses on quality assurance, ensuring that interactions meet certain standards, and provides mechanisms for redressal, addressing customer concerns promptly. The software also incorporates risk mitigation features, helping businesses minimize potential issues related to customer interactions.

Paknetx a provider of Integrated Contact Center systems.

Voicetek is a developer of interactive communication systems aimed at simplifying voice processing. The company offers software platforms and interactive software that facilitate computer-telephone integration (CTI) technology in a client/server environment. This enables businesses to streamline their enterprise communication, enhancing efficiency and effectiveness in their operations.