Brand Embassy

Brand Embassy is a digital customer engagement platform that specializes in social customer service solutions, primarily for the telecommunications industry. Founded in 2011 and headquartered in Prague, with additional offices in London, San Francisco, and other locations, the company offers a cloud-based software-as-a-service platform that integrates various digital customer service channels, including social media, live chat, email, and forums. Its technology leverages AI-powered chatbots and intelligent routing to enhance real-time customer interactions, allowing businesses to efficiently manage inquiries across multiple platforms. Brand Embassy's solutions have been adopted by notable clients such as T-Mobile, Vodafone, and Alibaba, resulting in significant improvements in agent productivity and sales conversions. The company aims to facilitate the digital transformation of contact centers, enabling organizations to scale their operations effectively without increasing headcount.