Brand Embassy
Brand Embassy is a digital customer engagement platform that specializes in social customer service solutions, primarily for the telecommunications industry. Founded in 2011 and headquartered in Prague, with additional offices in London, San Francisco, and other locations, the company offers a cloud-based software-as-a-service platform that integrates various digital customer service channels, including social media, live chat, email, and forums. Its technology leverages AI-powered chatbots and intelligent routing to enhance real-time customer interactions, allowing businesses to efficiently manage inquiries across multiple platforms. Brand Embassy's solutions have been adopted by notable clients such as T-Mobile, Vodafone, and Alibaba, resulting in significant improvements in agent productivity and sales conversions. The company aims to facilitate the digital transformation of contact centers, enabling organizations to scale their operations effectively without increasing headcount.
Beepl was founded in April 2011 as an online platform that allowed users to seek answers and opinions from specialists and enthusiasts across various subjects. The platform aimed to connect users with expertise and insights from their social networks and knowledgeable individuals. After a three-month private alpha phase, Beepl publicly launched on January 16, 2012, receiving significant media attention. In July 2011, the company secured a seed funding round led by Credo Ventures, targeting early-stage technology companies in Central and Eastern Europe. Beepl's co-founder and CEO, Steve O'Hear, a technology journalist previously associated with TechCrunch, departed the company in February 2012. In November 2012, Beepl was acquired by Brand Embassy, leading to the discontinuation of its consumer-facing Q&A site.
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