Alorica

Sanas operates as a real-time speech understanding platform, specializing in accent modulation technology. Its core product enables multilingual speakers to communicate effectively by correcting accents while preserving voice and emotional nuances. This innovation benefits contact centers and enterprises by enhancing communication, boosting customer satisfaction, and minimizing misunderstandings due to language barriers.

Crescendo is a technology company that has pioneered the development of an augmented-AI customer experience platform. This innovative platform integrates advanced artificial intelligence with a dedicated global service team to deliver effective outcomes for rapidly growing, digitally-native enterprises. Crescendo focuses on providing scalable solutions that enhance both frontline and back office operations, thereby facilitating the creation of personalized and meaningful customer interactions. By blending AI capabilities with human expertise, Crescendo eliminates the traditional divide between contact centers and technology providers, positioning itself as a leader in optimizing customer service and experience.

Sanas operates as a real-time speech understanding platform, specializing in accent modulation technology. Its core product enables multilingual speakers to communicate effectively by correcting accents while preserving voice and emotional nuances. This innovation benefits contact centers and enterprises by enhancing communication, boosting customer satisfaction, and minimizing misunderstandings due to language barriers.

Expert Global Solutions (EGS) is a global customer service provider, offering outsourced solutions for customer care and financial management. With over 40,000 employees across 70 locations in 11 countries, EGS generates annual revenues of $1.1 billion. The company serves leading corporations by delivering customer support through voice, text, chat, and email, covering product inquiries, technical assistance, sales promotion, social media management, and more. Additionally, EGS specializes in accounts receivable management services for healthcare, finance, and insurance industries, including early intervention, fixed fee collection, and loan servicing to optimize revenue cycles.

West - Agent Services Businesses includes customer sales and lifecycle management, account services and receivables management businesses.

Ryla is Now Aloric Ryla has developed solutions from the simplest to the most complex customer contact interactions. There expertise in Customer Contact Management, Business Process Outsourcing (BPO), Crisis Response Management and On Demand Contact Center Technology has improved there clients' production, quality and revenue objectives.