Alorica

Sanas is a technology company that specializes in real-time speech-understanding solutions designed to modulate accents while maintaining the natural quality of voices and emotions. Its platform aids multilingual speakers by offering accent correction, which facilitates effective communication and reduces language barriers. The technology is particularly beneficial for contact centers and enterprises, enhancing overall communication, improving customer satisfaction, and minimizing instances of miscommunication. By enabling users to communicate in their preferred accents without noticeable delays, Sanas fosters better understanding and interaction among diverse speakers.

Crescendo is a technology company that has pioneered the development of an augmented-AI customer experience platform. This innovative platform integrates advanced artificial intelligence with a dedicated global service team to deliver effective outcomes for rapidly growing, digitally-native enterprises. Crescendo focuses on providing scalable solutions that enhance both frontline and back office operations, thereby facilitating the creation of personalized and meaningful customer interactions. By blending AI capabilities with human expertise, Crescendo eliminates the traditional divide between contact centers and technology providers, positioning itself as a leader in optimizing customer service and experience.

Sanas is a technology company that specializes in real-time speech-understanding solutions designed to modulate accents while maintaining the natural quality of voices and emotions. Its platform aids multilingual speakers by offering accent correction, which facilitates effective communication and reduces language barriers. The technology is particularly beneficial for contact centers and enterprises, enhancing overall communication, improving customer satisfaction, and minimizing instances of miscommunication. By enabling users to communicate in their preferred accents without noticeable delays, Sanas fosters better understanding and interaction among diverse speakers.

Expert Global Solutions (EGS) is a prominent global customer service organization specializing in outsourced solutions for customer and financial care. With revenues of $1.1 billion and a workforce of over 40,000 employees across more than 70 locations in 11 countries, EGS serves leading companies by enhancing customer experiences and brand engagement. Their customer care support encompasses various channels, including voice, text, chat, and email, providing services such as product inquiries, technical support, and sales assistance. In the financial care sector, EGS offers essential services like accounts receivable management, revenue cycle management, and order to cash support, particularly benefiting industries such as healthcare, finance, and insurance.

West - Agent Services Businesses includes customer sales and lifecycle management, account services and receivables management businesses.

Ryla is Now Aloric Ryla has developed solutions from the simplest to the most complex customer contact interactions. There expertise in Customer Contact Management, Business Process Outsourcing (BPO), Crisis Response Management and On Demand Contact Center Technology has improved there clients' production, quality and revenue objectives.