Alorica
Alorica is a business process outsourcing (BPO) company that specializes in customer experience services across various sectors, including automotive, financial services, healthcare, and retail. The company offers comprehensive outsourcing solutions that encompass the entire customer lifecycle, from customer acquisition and sales to care and support, as well as logistics and fulfillment. Alorica provides a range of contact center services, including inbound and outbound customer care, technical support, and content moderation. By integrating advanced technologies, Alorica aims to enhance customer relationship management and deliver a seamless customer experience across all service channels.
Top Stages
6 past transactions
Sanas
Series B in 2025
Sanas operates as a real-time speech understanding platform, specializing in accent modulation technology. Its core product enables multilingual speakers to communicate effectively by correcting accents while preserving voice and emotional nuances. This innovation benefits contact centers and enterprises by enhancing communication, boosting customer satisfaction, and minimizing misunderstandings due to language barriers.
Crescendo
Series C in 2024
Crescendo specializes in customer experience (CX) enhancement for rapidly growing digital enterprises. Its unique platform combines advanced AI with global service teams to deliver tailored solutions that optimize frontline and back-office operations, enabling companies to create meaningful, personalized customer experiences.
Sanas
Series A in 2022
Sanas operates as a real-time speech understanding platform, specializing in accent modulation technology. Its core product enables multilingual speakers to communicate effectively by correcting accents while preserving voice and emotional nuances. This innovation benefits contact centers and enterprises by enhancing communication, boosting customer satisfaction, and minimizing misunderstandings due to language barriers.
Expert Global Solutions
Acquisition in 2016
Expert Global Solutions (EGS) is a global customer service provider, offering outsourced solutions for customer care and financial management. With over 40,000 employees across 70 locations in 11 countries, EGS generates annual revenues of $1.1 billion. The company serves leading corporations by delivering customer support through voice, text, chat, and email, covering product inquiries, technical assistance, sales promotion, social media management, and more. Additionally, EGS specializes in accounts receivable management services for healthcare, finance, and insurance industries, including early intervention, fixed fee collection, and loan servicing to optimize revenue cycles.
West Corp. - Agent Services Businesses
Acquisition in 2015
West - Agent Services Businesses includes customer sales and lifecycle management, account services and receivables management businesses.
Ryla
Acquisition in 2010
Ryla is Now Aloric Ryla has developed solutions from the simplest to the most complex customer contact interactions. There expertise in Customer Contact Management, Business Process Outsourcing (BPO), Crisis Response Management and On Demand Contact Center Technology has improved there clients' production, quality and revenue objectives.
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