Anywhere365
Anywhere365 is a prominent provider of a dialogue management and cloud contact center platform, catering to over 1,800 global enterprise customers, including well-known brands like McDonald's, Philips, DHL, and Emirates. Recognized as the first Microsoft Teams Connected Contact Center, Anywhere365 enhances Microsoft Teams by integrating cloud contact center and enterprise dialogue management capabilities. The platform enables organizations to engage customers seamlessly across various communication channels, allowing any employee to function as a contact center representative. It emphasizes improving customer experience (CX) and operational efficiency by monitoring dialogues across the entire enterprise, not just within the contact center. The use of AI bots for handling routine inquiries frees up live agents to tackle more complex issues, ensuring effective resolution. Anywhere365 can be deployed on private or public clouds or as a service, providing scalability and flexibility to meet evolving business needs without incurring significant additional costs.
3 past transactions
Tendfor
Acquisition in 2024
Tendfor is a technology company that specializes in advanced communication solutions for mid-market and large enterprises in the cloud computing industry. It offers secure cloud products and services, including a contact center and attendant console solution that integrates with Microsoft Teams to enhance telephonic services. The company's offerings also encompass application programming interfaces and Microsoft 365 cloud topology services, enabling AI-driven omnichannel contact centers to drive innovation and improve productivity.
Deepdesk
Acquisition in 2024
Deepdesk is an AI-powered customer support automation platform that enhances the efficiency of customer interactions by providing real-time recommendations and autocomplete suggestions. Utilizing advanced neural networks trained on an organization’s historical data, Deepdesk enables automated responses and suggestions to customer inquiries. This technology allows businesses to improve agent assistance, increase concurrency, and decrease response times, ultimately leading to enhanced customer satisfaction and reduced operational costs for call centers. By streamlining repetitive processes, Deepdesk supports organizations in delivering high-quality customer service while optimizing their resource management.
IQ Messenger
Acquisition in 2019
IQ Messenger B.V. is a Netherlands-based company specializing in integrated solutions for alarm and communication systems. It provides products tailored for various sectors, including healthcare, prison facilities, industry, security, and emergency response applications. The company's offerings encompass nurse call systems, alarm follow-up services, and personal security solutions. IQ Messenger emphasizes flexibility by allowing customers to choose their preferred hardware, ensuring that its software meets the specific functional needs of organizations without being tied to a single brand. This approach allows for the integration of existing and new systems, optimizing processes and delivering reliable communication services. As of December 2019, IQ Messenger operates as a subsidiary of Workstreampeople B.V.
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