Anywhere365

Anywhere365 is a leading cloud contact center platform, trusted by over 1800 global enterprise customers. It optimizes Microsoft Teams for customer dialogues across the entire enterprise, improving CX and streamlining operations. The platform handles routine requests via AI bots, allowing live agents to focus on complex issues. It offers high scalability and flexibility with deployment options including private or public cloud and as-a-service.

William Blench

CEO

3 past transactions

Tendfor

Acquisition in 2024
Tendfor is a technology company that specializes in advanced communication solutions for mid-market and large enterprises in the cloud computing industry. It offers secure cloud products and services, including a contact center and attendant console solution that integrates with Microsoft Teams to enhance telephonic services. The company's offerings also encompass application programming interfaces and Microsoft 365 cloud topology services, enabling AI-driven omnichannel contact centers to drive innovation and improve productivity.

Deepdesk

Acquisition in 2024
Deepdesk is an AI-powered customer support automation platform that enhances the efficiency of customer interactions by providing real-time recommendations and autocomplete suggestions. Utilizing advanced neural networks trained on an organization’s historical data, Deepdesk enables automated responses and suggestions to customer inquiries. This technology allows businesses to improve agent assistance, increase concurrency, and decrease response times, ultimately leading to enhanced customer satisfaction and reduced operational costs for call centers. By streamlining repetitive processes, Deepdesk supports organizations in delivering high-quality customer service while optimizing their resource management.

IQ Messenger

Acquisition in 2019
IQ Messenger B.V. is a Netherlands-based company specializing in integrated solutions for alarm and communication systems. It provides products tailored for various sectors, including healthcare, prison facilities, industry, security, and emergency response applications. The company's offerings encompass nurse call systems, alarm follow-up services, and personal security solutions. IQ Messenger emphasizes flexibility by allowing customers to choose their preferred hardware, ensuring that its software meets the specific functional needs of organizations without being tied to a single brand. This approach allows for the integration of existing and new systems, optimizing processes and delivering reliable communication services. As of December 2019, IQ Messenger operates as a subsidiary of Workstreampeople B.V.
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