Anywhere365
Anywhere365 is a prominent provider of a dialogue management and cloud contact center platform, catering to over 1,800 global enterprise customers, including well-known brands like McDonald's, Philips, DHL, and Emirates. Recognized as the first Microsoft Teams Connected Contact Center, Anywhere365 enhances Microsoft Teams by integrating cloud contact center and enterprise dialogue management capabilities. The platform enables organizations to engage customers seamlessly across various communication channels, allowing any employee to function as a contact center representative. It emphasizes improving customer experience (CX) and operational efficiency by monitoring dialogues across the entire enterprise, not just within the contact center. The use of AI bots for handling routine inquiries frees up live agents to tackle more complex issues, ensuring effective resolution. Anywhere365 can be deployed on private or public clouds or as a service, providing scalability and flexibility to meet evolving business needs without incurring significant additional costs.
3 past transactions
Tendfor
Acquisition in 2024
Tendfor is a technology company that specializes in advanced communication solutions for mid-market and large enterprises in the cloud computing industry. It offers a range of secure cloud products and services, including a contact center and attendant console solution that integrates with Microsoft Teams to enhance telephonic services. These solutions enable AI-driven omnichannel contact centers, driving innovation and increased productivity.
Deepdesk
Acquisition in 2024
Deepdesk is an AI-powered customer support automation platform that enhances the efficiency of customer service operations. By utilizing neural networks trained on an organization’s historical data, the platform provides employees with recommendations and autocomplete suggestions, allowing for automated responses to customer inquiries. This technology enables businesses to streamline repetitive processes, improve response times, and increase the concurrency of support agents. As a result, Deepdesk helps organizations reduce operational costs while fostering customer satisfaction through timely and effective support.
IQ Messenger
Acquisition in 2019
IQ Messenger B.V., based in Dordrecht, the Netherlands, specializes in integrated solutions for alarm and communication systems. The company provides products designed for various sectors, including healthcare, prison facilities, industry, security, and emergency response. Its offerings focus on nurse call systems, alarm follow-up, personal security, and communication solutions. IQ Messenger allows customers to select their preferred hardware, emphasizing flexibility and user-centric design, which enables seamless integration of existing and new systems. This approach ensures that organizations can optimize their processes without being restricted to a single brand. As of December 2019, IQ Messenger operates as a subsidiary of Workstreampeople B.V.
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