Atento
Atento is the largest provider of customer relationship management (CRM) and business process outsourcing (BPO) services in Latin America. The company offers a comprehensive range of services, including customer care, sales, collections, back office, and technical support, catering to various sectors such as telecommunications, banking, financial services, healthcare, retail, and public administration. Atento serves its clients through multiple channels, including digital platforms like SMS, email, chat, social media, and applications, as well as traditional voice and in-person interactions. The company operates across several geographical regions, including Brazil, the Americas, and EMEA (Europe, the Middle East, and Africa).
Keepcon has a platform with automatic moderation mechanisms which are completely integrated with their clients' sites. Their platform uses technological engines that identify content which can be automatically moderated, while also improving the moderators' GUI, resulting in a more efficient and better quality manual revision and moderation process.
Interfile is a leading provider of BPO services and solutions for the banking and financial services sector in Brazil. Interfile is a benchmark in the BPO market in Brazil, and provides services and solutions, including credit origination, to a great majority of blue-chip brands operating in the financial sector.
Founded in 2007, R Brasil has more than 20 blue-chip clients in its portfolio. The company is highly regarded for providing financial services, telecommunications and retail clients in Brazil with innovative and efficient collections solutions. A reference within the industry, R Brasil's collections platform provides fast integration with client systems and delivers revenue recovery effectiveness through business intelligence and analytics.
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