Atento

Atento is the largest provider of customer relationship management (CRM) and business process outsourcing (BPO) services in Latin America. The company offers a comprehensive range of services, including customer care, sales, collections, back office, and technical support, catering to various sectors such as telecommunications, banking, financial services, healthcare, retail, and public administration. Atento serves its clients through multiple channels, including digital platforms like SMS, email, chat, social media, and applications, as well as traditional voice and in-person interactions. The company operates across several geographical regions, including Brazil, the Americas, and EMEA (Europe, the Middle East, and Africa).

Alvaro Badiola Guerra

CFO

3 past transactions

Keepcon

Funding Round in 2017
Keepcon is an internet content-moderation firm based in Buenos Aires, Argentina, founded in 2008. The company offers a platform that integrates automatic moderation mechanisms with clients' websites, utilizing advanced technological engines to identify content eligible for automatic moderation. This system not only enhances the efficiency of the moderation process but also improves the graphical user interface for moderators, resulting in higher quality manual revisions. Keepcon's solutions aim to streamline content management and enhance customer experience by leveraging semantic and artificial intelligence technologies to better understand user interactions and needs.

Interfile Full Service BPO

Acquisition in 2017
Interfile Participações S.A., based in Taboão da Serra, Brazil, specializes in business process outsourcing (BPO) services primarily for the banking and financial services sector. Established in 2004, the company provides a comprehensive range of solutions that include consulting on business processes, document management, and credit receivables management. Interfile's services encompass the physical and electronic handling of documents, contract formalization, and auditing of credit receivables. The company is recognized as a leader in the Brazilian BPO market, serving a significant number of prominent financial institutions and enabling them to enhance operational efficiency by outsourcing non-core activities. As of 2017, Interfile operates as a subsidiary of Atento Brasil S.A.

R Brasil Solutions

Acquisition in 2016
Founded in 2007, R Brasil has more than 20 blue-chip clients in its portfolio. The company is highly regarded for providing financial services, telecommunications and retail clients in Brazil with innovative and efficient collections solutions. A reference within the industry, R Brasil's collections platform provides fast integration with client systems and delivers revenue recovery effectiveness through business intelligence and analytics.
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