Avtex Solutions

Aria Solutions Inc. is a Calgary-based provider of contact center software applications and customer engagement solutions, primarily utilizing the Genesys platform. Founded in 1996, the company operates as an authorized Genesys software reseller and offers a suite of products designed to enhance customer interactions, including IVR/speech recognition, routing, and workforce management applications. Aria Solutions also specializes in system integration and provides strategic consulting, technical support, and services tailored to various industries such as finance, retail, telecom, and healthcare. The company develops both cloud-based and on-premises solutions, leveraging its extensive industry experience to deliver customized contact center technologies that meet the unique needs of its clients. In addition to its headquarters in Calgary, Aria Solutions has a subsidiary in Allen, Texas, and has established itself as a leader in the contact center technology space.

Communications Products, Inc. is a technology integration company based in Indianapolis, Indiana, specializing in the design, implementation, and support of voice, data, and cabling solutions. With over two decades of experience, the company has established itself as a leader in the integration of converged technologies, which combine voice and data communications. Communications Products, Inc. focuses on developing tailored solutions that enhance information management and create value for its clients. As a certified Minority Business Enterprise, the company actively advocates for emerging technologies that provide clients with a competitive edge in a rapidly evolving market.

NuSoft Solutions, Inc. is a technology consultancy based in Bloomfield Hills, Michigan, specializing in Microsoft-based enterprise business and technology solutions. Founded in 1994, the company provides a wide range of services, including digital transformation, modern workplace solutions, Office 365 cloud services, Microsoft Dynamics, Azure, SharePoint services, custom application development, and e-commerce solutions. Recognized as one of the premier Microsoft consulting firms globally, NuSoft has a legacy of excellence, having been acknowledged as a top custom developer by Microsoft. After a period of ownership changes, the original founder, Dale Mansour, rejoined the company, now operating as a subsidiary of Avtex Solutions, LLC, and continues to lead a team of skilled consultants. By integrating with Atrio Systems, NuSoft enhances its capability to deliver comprehensive digital transformation consulting services, leveraging Microsoft’s cloud offerings to optimize business operations for its clients.

Automated Voice & Data Solutions specializes in providing software-based IP-PBX systems, VoIP services, interactive voice response, and comprehensive communications solutions tailored for government agencies, enterprises, and contact centers of all sizes. The company focuses on developing partnerships with clients to identify and implement innovative communication strategies that address evolving business challenges. With extensive expertise in voice and data integration, along with a highly trained and certified team, Automated Voice & Data Solutions is dedicated to delivering effective results and enhancing customer experiences. Its offerings also include contact center design, professional services guidance, custom application development, and network security, enabling organizations to streamline and automate their technology to overcome complex operational hurdles.

Adapt Telephony Services, LLC is a value-added reseller and integrator specializing in unified business communications solutions for contact centers, enterprise IP telephony, and enterprise messaging. Established in 1997 and based in Oak Brook, Illinois, the company offers a comprehensive range of services, including IP PBX solutions, Customer Interaction Center software, and Interaction Dialer for managing various communication channels. Adapt's products also include the Interaction Recorder for quality assessment, Interaction Optimizer for workforce management, and Vocalite voice response systems. Serving primarily credit unions, banks, and contact centers, Adapt has established itself as an innovation leader through a longstanding partnership with Genesys, where it has been recognized as a top partner in North America. The company has developed a suite of applications designed to enhance customer experiences and streamline communication processes, including solutions related to fraud prevention. As of August 2018, Adapt operates as a subsidiary of Avtex Solutions, LLC.

QoS Telesys LLC is a California-based company that specializes in call center operations and technology solutions. Incorporated in 2009 and located in Buena Park, the company provides cloud-based, SIP, and VoIP solutions tailored for the telecommunications industry. As a consulting firm, QoS Telesys focuses on designing and implementing customized contact center technologies that enhance customer engagement and improve overall user experiences. Utilizing the Genesys technology portfolio, the company creates integrated solutions that are adaptable to existing platforms, enabling clients to optimize agent performance, manage workforce efficiency, and facilitate effective communications throughout the customer journey. In 2018, QoS Telesys became a subsidiary of Avtex Solutions, LLC.

The Interactive Engineering Consortium, LLC is a provider of contact center solutions and consulting services, founded in 2010 and based in Arvada, Colorado. As a subsidiary of Avtex Solutions, LLC since 2017, the company specializes in designing, implementing, and supporting both on-premise and cloud contact center architectures, utilizing technologies such as Genesys and Interactive Intelligence. With a team of experienced engineers, The Interactive Engineering Consortium offers a comprehensive range of services tailored to the needs of companies of all sizes, ensuring successful implementation and operation of contact center solutions.

Integrated Access Solutions (IAS) specializes in unified communications and contact center solutions, aimed at enhancing customer experience and improving business productivity. The company offers a comprehensive suite of services that includes consulting, architecture, implementation, and management of communication systems. By integrating communications into business processes, IAS helps organizations streamline operations, reduce inefficiencies, and optimize their communication strategies. This focus on effective communication enables enterprises to enhance collaboration and drive sales, ensuring that every call, message, and interaction is effectively managed.

Webfortis LLC is a California-based company that specializes in designing and building custom cloud-based customer relationship management (CRM) systems for various industries. Founded in 2002, Webfortis offers a range of services, including its RELAY customer service platform and solutions like Parature and Microsoft Dynamics CRM, which help automate sales, marketing, and customer engagement. The company is recognized as a Microsoft Gold Partner, demonstrating its expertise in system integration and software deployment across Microsoft products such as Office 365, SharePoint, and Power BI. Additionally, Webfortis provides tools tailored for specific needs, including public records tracking, legal case management, and grant management. Its diverse client base includes sectors such as healthcare, technology, financial services, manufacturing, and nonprofit organizations, as well as public sector agencies. As of February 2016, Webfortis operates as a subsidiary of Avtex Solutions, LLC.

Reliant CCS a company that was acquired by Avtexis in 2012.