Avtex Solutions

Aria Solutions Inc. is a provider of contact center software applications based in Calgary, Canada, with a subsidiary in Allen, Texas. The company specializes in enhancing customer engagement through the Genesys customer interaction management platform, where it operates as an authorized reseller. Aria offers a range of solutions, including IVR and speech recognition, routing, and workforce management applications, as well as its own software products like CIMplicity Desktop, a softphone designed for call center agents. With nearly 20 years of experience, Aria Solutions delivers customized contact center solutions tailored to various industries, including finance, insurance, telecom, retail, and government. The company also provides strategic consulting, technical support, and system integration services, utilizing its extensive industry knowledge to help clients optimize their customer interaction capabilities. As of October 2020, Aria Solutions operates as a subsidiary of Avtex Solutions, LLC.

Communications Products, Inc. is a technology integration company based in Indianapolis, Indiana, specializing in the design, implementation, and support of voice, data, and cabling solutions. With over two decades of experience, the company has established itself as a leader in the integration of converged technologies, which combine voice and data communications. Communications Products, Inc. focuses on developing tailored solutions that enhance information management and create value for its clients. As a certified Minority Business Enterprise, the company actively advocates for emerging technologies that provide clients with a competitive edge in a rapidly evolving market.

NuSoft Solutions, Inc. is a consultancy firm based in Bloomfield Hills, Michigan, specializing in Microsoft technologies and enterprise solutions. Founded in 1994, the company offers a range of services, including digital transformation, Office 365 cloud services, Microsoft Dynamics, Azure, SharePoint, custom application development, and e-commerce solutions. Known for its expertise, NuSoft has been recognized as one of the top custom developers by Microsoft. After being acquired and subsequently sold by RCM Technologies in 2008, the NuSoft brand was revitalized when Atrio Systems purchased the rights to the Microsoft practice in 2018. Under the leadership of founder Dale Mansour, NuSoft has reestablished itself as a premier provider of consulting services, focusing on delivering comprehensive Microsoft-based solutions that enhance how businesses operate, collaborate, and engage with customers.

Automated Voice & Data Solutions specializes in providing software-based communication systems, including IP-PBX, VoIP, and interactive voice response solutions. The company serves a diverse clientele, including government agencies, enterprises, and contact centers, by delivering tailored communication strategies that address evolving business needs. With a focus on enhancing customer experience, AVDS offers a range of services such as contact center design, custom application development, and network security. The firm's expertise in voice and data integration, combined with a highly trained and certified workforce, positions it to effectively tackle complex technological challenges and improve operational efficiency for its clients.

Adapt Telephony Services, LLC is a provider of unified business communications solutions specializing in contact center automation, enterprise IP telephony, and messaging services. Founded in 1997 and based in Oak Brook, Illinois, the company integrates a range of offerings including IP PBX solutions, Customer Interaction Center software, and Interaction Dialer for managing various communication channels such as phone calls, emails, and web interactions. Adapt has developed a Smart Suite of applications designed to enhance customer experiences, particularly for clients in the financial sector, including credit unions and banks. The company is recognized as a Gold Partner with Genesys, having been named its top partner for North America in 2017, and continues to leverage Genesys platforms to provide innovative solutions that also address fraud prevention. As of August 2018, Adapt operates as a subsidiary of Avtex Solutions, LLC.

QoS Telesys LLC, based in Buena Park, California, specializes in providing call center operations and consulting services tailored to the telecommunications industry. Established in 2009, the company focuses on designing and implementing customized cloud-based and VoIP contact center technologies that enhance customer engagement and improve overall experiences. By leveraging advanced solutions from the Genesys technology portfolio, QoS Telesys develops integrated systems that facilitate effective communication, workforce management, and customer journey orchestration. As a subsidiary of Avtex Solutions, LLC, QoS Telesys aims to meet the unique needs of its clients, ensuring efficient customer interactions and optimized operational performance.

The Interactive Engineering Consortium, LLC, established in 2010 and headquartered in Arvada, Colorado, specializes in providing contact center solutions and consulting services. With a team of experienced engineers, the company focuses on designing, implementing, and supporting complex contact center architectures. It offers expertise in both on-premise and cloud contact centers, utilizing technologies from Genesys and Interactive Intelligence. The Interactive Engineering Consortium serves a diverse clientele, delivering a comprehensive range of services tailored to ensure success for organizations of all sizes. Since 2017, it has operated as a subsidiary of Avtex Solutions, LLC.

Integrated Access Solutions (IAS) specializes in unified communications and contact center services, offering comprehensive solutions that enhance customer experience. The company focuses on integrating communication into business operations to boost productivity and reduce inefficiencies. IAS consults on various aspects of communication, including architecture, implementation, and management, ensuring that every call, message, and collaboration is effectively handled. By leveraging advanced communication technologies, IAS aims to improve business productivity and sales for enterprises, making communication a critical component of their operational success.

Webfortis LLC specializes in designing and building custom cloud-based customer relationship management (CRM) systems tailored for various industries, including healthcare, technology, financial services, manufacturing, and nonprofit sectors. Established in 2002 and located in Walnut Creek, California, the company has over 15 years of experience in the field. As a Microsoft Gold Partner, Webfortis is recognized for its expertise in system integration and the deployment of applications across Microsoft's product offerings, such as Office 365, SharePoint, and Dynamics CRM. The company provides a range of services, including the RELAY customer service platform, CRM cloud services, training, and mobile solutions for multiple devices. Additionally, it offers specialized tools like the Public Records Tracker, Legal Case Tracker, and Grant Management Platform to assist various governmental and organizational needs. Webfortis has been operating as a subsidiary of Avtex Solutions, LLC since February 2016, further enhancing its capabilities in the CRM landscape.

Reliant CCS a company that was acquired by Avtexis in 2012.