Intradiem, Inc. provides intraday automation solutions for multi-channel contact centers. It offers task management, real-time adherence, intraday staffing, channel balancing, alerts and notifications, and reskilling solutions. The company also provides implementation, training, consulting, managed services, success management, and customer support services. It serves companies in telecommunications, financial services, and healthcare industries, as well as outsourcers worldwide. Intradiem, Inc. was formerly known as Knowlagent, Inc. and changed its name to Intradiem, Inc. in January 2013. The company was founded in 1995 and is based in Alpharetta, Georgia.