Capacity

YouCanBookMe is a scheduling application that enables users to efficiently manage appointments and bookings through an online calendar. Launched in 2011, it evolved from its predecessor, WhenIsGood.net, which was introduced in 2008. The platform has gained significant traction, currently handling over 500,000 bookings each month for tens of thousands of users worldwide. Despite its growth, YouCanBookMe remains a small, dedicated team committed to solving scheduling challenges. The company prides itself on being privately owned, maintaining stability and reliability in the services it offers.

CereProc was created in 2005, in Edinburgh Scotland, by a group of leading speech specialists. CereProcâ€:tm:s mission was to create a company that would provide cost effective synthetic speech solutions that offered quality voices with character and emotional content to any s/w application where speech was required. Demonstrations of the technology can be seen at the CereProc web site

SmartAction LLC, established in 2002 and headquartered in El Segundo, California, specializes in developing a cloud-based platform that offers AI-powered customer self-service solutions. This platform enables enterprises to meet increasing demands for self-service by employing intelligent virtual agents across various mediums such as voice, SMS text, chat, social media, and mobile. By handling complex customer requests, these agents allow call center agents to focus on more meaningful, human-only conversations. SmartAction's Intelligent Voice Automation (IVA) platform utilizes natural language speech recognition and is built on an object-oriented coding framework. The company's solution, backed by years of AI research and development, aims to bridge the gap between current Interactive Voice Response (IVR) technology and human call center agents, offering a unique solution in the market space.

LumenVox is a prominent provider of speech-enabling software, serving over 2,000 customers globally and facilitating billions of customer interactions each year. The company's product portfolio includes Automatic Speech Recognition (ASR), Call Progress Analysis (CPA), Voice Biometrics, and Text-to-Speech (TTS) technologies. LumenVox's software is designed to be flexible, accurate, and scalable, making it suitable for large cloud-first organizations looking to enhance customer engagement through innovative voice experiences. Additionally, the company develops solutions that support natural language understanding (NLU) applications, utilizing statistical language models (SLM) to convert spoken audio into text effectively.

Denim Social is a social media management software company that specializes in providing tools for marketers in regulated industries, particularly banking, insurance, mortgage, and wealth management. With its platform, Denim Social enables institutions to effectively manage both organic and paid social media content, allowing brands to engage consumers, strengthen community relationships, and drive sales while adhering to compliance requirements. The company is recognized as the only social media management platform endorsed by the American Bankers Association for use by banks and financial services firms. Trusted by over 250 institutions, Denim Social aims to simplify social media engagement for its clients.

Textel CX Inc., established in 2014 and headquartered in Saint Louis, Missouri, specializes in developing a cloud-based texting platform for contact centers and businesses. Its primary product, Textel, enables these entities to engage with customers via text, enhancing customer experience and increasing engagement. Key features include landline texting, API integrations, and a text-to-find service, catering to industries such as car dealerships, insurance, healthcare, and retail. Textel serves nearly 800 customers across North America, facilitating inbound/outbound SMS and MMS texts, and integrating with leading systems of record.