Dimension Data

Dimension Data is a global provider of information technology infrastructure services, focusing on enabling organizations to thrive in the digital age. As a member of the NTT Group, the company offers a range of services including technology modernization, digital acceleration, hybrid cloud solutions, network enterprise, and consulting and transformation. With a turnover of USD 7.5 billion, Dimension Data operates in 58 countries and employs approximately 31,000 individuals, allowing it to support clients at every stage of their technology journey. The firm is also recognized for its partnership with Amaury Sport Organisation, the organizer of the Tour de France, as well as its involvement with Team Dimension Data for Qhubeka. Through its diverse offerings, Dimension Data aims to enhance the performance and availability of unified communications and collaboration tools for businesses across various sectors.

Jeremy Ord

Executive Chairman

18 past transactions

Jem

Seed Round in 2022
Jem builds HR Software for companies with frontline workers. Using WhatsApp, we make it easy for HR and Payroll Managers to send payslips, process leave requests and communicate with thousands of frontline workers in just a few clicks. Jem is system-agnostic and easily plugs into your existing payroll system, whether it's Sage or SAP. That means we can get you up and running in a day. HR and Payroll managers use the Jem Dashboard, a simple web-based application to communicate with their entire workforce. Frontline employees use the Jem WhatsApp channel to request payslips, apply for leave or take a salary advance without the need for an email address or an employee self-service app.

Acacia Cloud Solutions

Acquisition in 2021
Acacia Cloud Solutions is a cloud implementation company and an Amazon partner that assists businesses in transitioning to cloud-based infrastructure. The company serves various industries, including media, healthcare, retail, and education. Acacia specializes in a range of services such as DevOps, cloud migration, monitoring the uptime and performance of cloud applications, as well as cloud optimization and consulting. By providing these services, Acacia enables organizations to harness the capabilities and efficiency of highly available and scalable cloud infrastructure.

Pindrop

Series D in 2018
Pindrop is a developer of advanced phone fraud detection and call center authentication technology, focused on enhancing security, identity, and trust in voice interactions. The company offers solutions that authenticate phone devices through call audio analysis, enabling the detection of fraudulent calls and the verification of legitimate callers. By leveraging a comprehensive risk database, Pindrop's technology helps enterprise call centers and businesses streamline communication, reduce call handling time, and improve customer experience while minimizing fraud losses. With a commitment to unlocking the value of voice interactions, Pindrop is positioned to support both enterprises and consumers in navigating a voice-driven future.

e2y

Acquisition in 2018
e2y is a digital experience consultancy that focuses on enhancing customer experience and driving growth for businesses. As an expert in SAP Customer Experience and Mirakl marketplaces, e2y specializes in the implementation and integration of digital marketplace and customer experience software. The company offers services that include B2B and B2C commerce solutions, product content and catalog management, omnichannel fulfillment, and marketplace payment solutions. By leveraging its expertise, e2y aims to help firms effectively navigate the complexities of digital commerce and improve their overall customer interactions. Additionally, e2y is part of the NTT group, further strengthening its capabilities in delivering innovative solutions.

Millennium 1 Solutions

Acquisition in 2018
Millennium 1 Solutions operates as a business process outsourcing solutions provider. Millennium 1 Solutions provides contact center, credit card, and back office and administration solutions to Canadian organizations in, primarily, highly regulated industries with complex BPO requirements, including financial services and insurance. The company offers multi-lingual capabilities (English, French, Mandarin, Cantonese, and Spanish) across voice, email, and other digital platforms, as well as IVR services for clients.

Highfive Technologies

Series C in 2018
Highfive is a developer of video and web conferencing software and hardware alternatives used to deliver high-fidelity, crystal-clear audio, and high definition 4K camera connections. Its platform combined with their Hardware-as-a-Service model permits companies to have high-quality conference alternatives with low upfront costs that enable clients to improve the ease and quality of business communications and collaboration.

Mist Systems

Series C in 2018
Mist Systems, born in the mobile and cloud era, delivers the world’s first intelligent wireless network products that leverage machine learning. Using Mist, enterprises can provide amazing user experiences not possible before, and IT can proactively manage the network at any scale. It was founded in 2014 and is based in Cupertino, California.

ShieldX Networks

Series B in 2017
ShieldX Networks, Inc. specializes in network and cloud security software, providing the ShieldX Elastic Security Platform designed to safeguard data centers, cloud infrastructure, applications, and data. Established in 2015 and headquartered in San Jose, California, the company was founded by a group of experienced investors and entrepreneurs from notable security firms. The firm emphasizes innovation by employing emerging technologies and cloud principles in its operations and product development. Recognizing the importance of its diverse workforce, ShieldX recruits individuals with unique expertise to enhance its technology and customer experience. The company's holistic approach aims to create a cohesive business environment where the collective efforts of the team contribute to greater success in addressing modern security challenges.

Ceryx

Acquisition in 2016
Ceryx Inc. is a provider of Software-as-a-Service (SaaS) solutions specializing in unified communications and collaboration for mid-market and enterprise clients. Founded in 2001 and based in Toronto, Canada, Ceryx offers a range of services, including user identity management, security, analytics, and help desk optimization for messaging and collaboration applications. The company also provides cloud services such as auditing, reporting, archiving, and custom application development tailored to meet specific internal systems and security requirements. Ceryx assists enterprises with migration from existing messaging platforms and the integration of legacy applications while ensuring regulatory compliance and delivering comprehensive service implementation and support. Serving various industries including financial services, healthcare, and manufacturing, Ceryx has established itself as a trusted partner, recognized for its expertise with Microsoft products and advanced security solutions.

Britehouse

Acquisition in 2015
Britehouse Group Ltd. is a provider of information technology services primarily serving blue chip companies and other enterprises in South Africa and internationally. Established in 1986 and based in Bryanston, the company specializes in project consulting, optimization, and support services, as well as cloud solutions for various enterprise applications, including resource planning and business analytics. Britehouse also offers strategic advisory, digital marketing, application development, and professional training services. Its notable products include Atajo, which enhances enterprise mobility, and Serendipity, designed for knowledge management and collaboration. Additionally, Britehouse provides solutions tailored for the automotive industry, including SaaS ERP and digital marketing services. The company focuses on delivering innovative, quick-to-market solutions using leading-edge software applications, enabling clients to automate business processes efficiently while minimizing the need for extensive hardware and software maintenance. Britehouse operates as a subsidiary of Dimension Data Holdings plc.

Oakton

Acquisition in 2014
Australian consulting and technology firm founded in 1988. We bring together industry experience, business insight and specialist technology solutions to help our clients make the right decisions. And because we begin by asking the right questions to clearly define the problem, our most successful work is with clients intent on finding solutions that others may miss.

Nexus IS

Acquisition in 2014
Nexus IS, Inc., based in Valencia, California, specializes in delivering comprehensive technology solutions that enable organizations to effectively connect with customers and enhance collaboration. The company offers a range of services across five key areas: Collaboration, Data Center, Borderless Networks, Business Video, and Managed Services. Nexus IS partners with leading technology firms to provide competitive solutions tailored to the needs of both private sector clients, from small businesses to Fortune 500 companies, and public sector entities, including local, state, and federal governments. The company also focuses on specialized markets such as education, retail, hospitality, and healthcare, where it has developed proprietary applications that integrate unified communication into clinical workflows. Services include network monitoring, cloud solutions, storage, and backup and recovery, all aimed at improving operational efficiency and addressing specific client needs.

NextiraOne

Acquisition in 2013
Black Box (Formerly NextiraOne) provides communications and infrastructure solutions. Resells platforms and applications from other manufacturers, and provides its own line of technology with over 118,000 products and services. Black Box designs, builds and maintains voice and network systems. Black Box is headquartered in Lawrence, Pennsylvania, has 194 offices serving 141 countries, with more than 250 team members & 175,000 clients.

Xigo

Acquisition in 2012
Xigo is a cloud-based telecom expense management platform headquartered in Manassas, Virginia. The company specializes in reducing and controlling telecommunications costs for organizations of all sizes by offering a unique solution that uploads wireless bills and quickly generates cost and time-saving results. This process is designed to provide immediate benefits to clients, streamlining their expense management in a matter of minutes rather than months. Xigo's platform is scalable, accommodating company growth without added complexity, and addresses the full spectrum of enterprise communications expense management needs. With over a decade of expertise in both wireless and wireline communications, Xigo has built its reputation on customer-centric innovations and industry-leading solutions.

OpSource

Acquisition in 2011
Dimension Data, formerly known as OpSource, is a provider of cloud and managed hosting solutions designed to help businesses of all sizes accelerate growth and scale operations effectively. Established in 2002, the company offers a comprehensive Application Operations service that surpasses traditional hosting by delivering application management, change management, performance management, and application optimization. This approach allows clients to benefit from the flexibility, availability, and community of public cloud services while ensuring the security, performance, and control required by enterprise environments. Dimension Data is certified with SAS 70 Type II, PCI DSS Level 1, and adheres to European Safe Harbor standards, with operations in California, Virginia, the UK, Ireland, and India. The company supports over four hundred Software-as-a-Service independent software vendors, cloud platform providers, carriers, and enterprises, enabling them to manage high-availability, business-critical hosting environments efficiently.

Magenta Computacíon

Acquisition in 2010
Magenta is focused on services, which contribute to long-term recurring revenues; is a unified communications leader and has extensive experience in complex network integration projects. Magenta boasts more than 22 years of experience providing technology solutions to more than 500 clients. The company has extensive expertise in network integration, security and unified communications. In addition, Magenta offers professional and managed services, including consulting, installation, diagnostics, maintenance and monitoring. Magenta is a Cisco Silver Certified Partner and has strong partnerships with other key technology players.

Teksys

Acquisition in 2009
Teksys is a specialist IT consultancy based in Fleet, U.K., focused on optimizing Microsoft-based infrastructure platforms for its clients. Founded in 1991, the company offers a comprehensive suite of consultancy, software, and support services tailored to enhance the performance and efficiency of technology systems. In addition to its Microsoft services, Teksys collaborates with various leading technology vendors, including Cisco, Compaq, Hewlett-Packard, Citrix, Novell, Toshiba, IBM, and Intel, to deliver robust solutions for its customers.

The Merchants

Acquisition in 1997
The Merchants Group provides customer contact and outsourcing solutions. The company offers customer contact consulting and outsourcing, customer interactive, outbound telemarketing, contact center benchmarking, and recruitment and training solutions. It has operations in Europe, North America, Africa, Australia, and Asia. The company is wholly owned by Dimension Data and NTT.
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