Dimension Data is a global provider of information technology infrastructure services, focusing on enabling organizations to thrive in the digital age. As a member of the NTT Group, the company offers a range of services including technology modernization, digital acceleration, hybrid cloud solutions, network enterprise, and consulting and transformation. With a turnover of USD 7.5 billion, Dimension Data operates in 58 countries and employs approximately 31,000 individuals, allowing it to support clients at every stage of their technology journey. The firm is also recognized for its partnership with Amaury Sport Organisation, the organizer of the Tour de France, as well as its involvement with Team Dimension Data for Qhubeka. Through its diverse offerings, Dimension Data aims to enhance the performance and availability of unified communications and collaboration tools for businesses across various sectors.
SmartWage Pty Ltd. is a financial technology company based in Johannesburg, South Africa, that provides innovative payday solutions aimed at enhancing financial wellness for employees. Founded in 2019, SmartWage offers services that allow employees to track their earnings and access their earned salaries on demand. The company also provides salary-packaging administration services to both employers and employees, making it one of the most affordable and accessible options in the South African market. Through its offerings, SmartWage seeks to improve the overall financial well-being of individuals by enabling timely access to earned wages.
Acacia Cloud Solutions
Acquisition in 2021
Acacia Cloud Solutions is a cloud implementation company and an Amazon partner that assists businesses in transitioning to cloud-based infrastructure. The company serves various industries, including media, healthcare, retail, and education. Acacia specializes in a range of services such as DevOps, cloud migration, monitoring the uptime and performance of cloud applications, as well as cloud optimization and consulting. By providing these services, Acacia enables organizations to harness the capabilities and efficiency of highly available and scalable cloud infrastructure.
Pindrop
Series D in 2018
Pindrop is a developer of advanced phone fraud detection and call center authentication technology, focused on enhancing security, identity, and trust in voice interactions. The company offers solutions that authenticate phone devices through call audio analysis, enabling the detection of fraudulent calls and the verification of legitimate callers. By leveraging a comprehensive risk database, Pindrop's technology helps enterprise call centers and businesses streamline communication, reduce call handling time, and improve customer experience while minimizing fraud losses. With a commitment to unlocking the value of voice interactions, Pindrop is positioned to support both enterprises and consumers in navigating a voice-driven future.
e2y
Acquisition in 2018
e2y is a digital experience consultancy that focuses on enhancing customer experience and driving growth for businesses. As experts in SAP Customer Experience and Mirakl marketplaces, e2y specializes in the implementation and integration of various digital marketplace solutions. Their services encompass a wide range of areas, including B2C and B2B commerce, product content and catalog management, omnichannel fulfillment, and marketplace payment solutions. As part of NTT, e2y leverages its expertise to provide state-of-the-art solutions tailored to meet the needs of its clients.
Millennium 1 Solutions
Acquisition in 2018
Millennium 1 Solutions operates as a business process outsourcing solutions provider. Millennium 1 Solutions provides contact center, credit card, and back office and administration solutions to Canadian organizations in, primarily, highly regulated industries with complex BPO requirements, including financial services and insurance. The company offers multi-lingual capabilities (English, French, Mandarin, Cantonese, and Spanish) across voice, email, and other digital platforms, as well as IVR services for clients.
Highfive Technologies
Series C in 2018
Highfive Technologies, Inc. is a developer of video and web conferencing solutions that provide high-fidelity audio and high-definition 4K video connections. Founded in 2012 and based in Redwood City, California, the company offers a range of browser-based devices that support video, audio, and screen sharing across laptops, tablets, and phones. Highfive’s innovative Hardware-as-a-Service model allows organizations to access high-quality conferencing technology with minimal upfront investment, enhancing the quality and ease of communication and collaboration in the workplace. In 2013, the company transitioned from its original name, Parlay Labs, Inc., and as of September 2020, it operates as a subsidiary of Dialpad, Inc.
Mist Systems
Series C in 2018
Mist Systems, Inc. specializes in transforming indoor Wi-Fi experiences through an AI-driven wireless platform. Founded in 2014 and headquartered in Cupertino, California, the company employs real-time data analytics, signal processing, and machine learning to enhance network performance. Its offerings include cloud-managed access points and various subscription services, such as Wi-Fi assurance, Marvis virtual assistant, user engagement, and asset visibility. Mist Systems serves multiple industries, including retail, education, digital workplaces, and healthcare, by enabling enterprises to deliver reliable and measurable wireless services without the need for battery-powered beacons. The company operates as a subsidiary of Juniper Networks, Inc. and has additional offices in Austin and San Francisco, Texas.
ShieldX Networks
Series B in 2017
ShieldX Networks, Inc. specializes in network and cloud security software, providing the ShieldX Elastic Security Platform designed to safeguard data centers, cloud infrastructure, applications, and data. Established in 2015 and headquartered in San Jose, California, the company was founded by a group of experienced investors and entrepreneurs from notable security firms. The firm emphasizes innovation by employing emerging technologies and cloud principles in its operations and product development. Recognizing the importance of its diverse workforce, ShieldX recruits individuals with unique expertise to enhance its technology and customer experience. The company's holistic approach aims to create a cohesive business environment where the collective efforts of the team contribute to greater success in addressing modern security challenges.
Ceryx
Acquisition in 2016
Ceryx Inc. is a provider of Software-as-a-Service (SaaS) solutions specializing in unified communications and collaboration for mid-market and enterprise clients. Founded in 2001 and based in Toronto, Canada, Ceryx offers a range of services, including user identity management, security, analytics, and help desk optimization for messaging and collaboration applications. The company also provides cloud services such as auditing, reporting, archiving, and custom application development tailored to meet specific internal systems and security requirements. Ceryx assists enterprises with migration from existing messaging platforms and the integration of legacy applications while ensuring regulatory compliance and delivering comprehensive service implementation and support. Serving various industries including financial services, healthcare, and manufacturing, Ceryx has established itself as a trusted partner, recognized for its expertise with Microsoft products and advanced security solutions.
Britehouse
Acquisition in 2015
Britehouse Group Ltd. is a provider of information technology services primarily serving blue chip companies and other enterprises in South Africa and internationally. Established in 1986 and based in Bryanston, the company specializes in project consulting, optimization, and support services, as well as cloud solutions for various enterprise applications, including resource planning and business analytics. Britehouse also offers strategic advisory, digital marketing, application development, and professional training services. Its notable products include Atajo, which enhances enterprise mobility, and Serendipity, designed for knowledge management and collaboration. Additionally, Britehouse provides solutions tailored for the automotive industry, including SaaS ERP and digital marketing services. The company focuses on delivering innovative, quick-to-market solutions using leading-edge software applications, enabling clients to automate business processes efficiently while minimizing the need for extensive hardware and software maintenance. Britehouse operates as a subsidiary of Dimension Data Holdings plc.
Oakton
Acquisition in 2014
Oakton is an Australian consulting and technology firm established in 1988 that specializes in delivering business insight and technology solutions. The company offers a range of consulting services, including business assurance, managed services, digital channels, IT transformation, customer management, business analytics, and service integration. By focusing on clearly defining client problems, Oakton aims to provide tailored solutions that enable clients to achieve a competitive advantage and tangible results. With a combination of industry experience and specialist technology expertise, Oakton is dedicated to helping its clients navigate complex challenges and make informed decisions.
Nexus IS
Acquisition in 2014
Nexus IS, Inc., based in Valencia, California, specializes in delivering comprehensive technology solutions that enable organizations to effectively connect with customers and enhance collaboration. The company offers a range of services across five key areas: Collaboration, Data Center, Borderless Networks, Business Video, and Managed Services. Nexus IS partners with leading technology firms to provide competitive solutions tailored to the needs of both private sector clients, from small businesses to Fortune 500 companies, and public sector entities, including local, state, and federal governments. The company also focuses on specialized markets such as education, retail, hospitality, and healthcare, where it has developed proprietary applications that integrate unified communication into clinical workflows. Services include network monitoring, cloud solutions, storage, and backup and recovery, all aimed at improving operational efficiency and addressing specific client needs.
NextiraOne
Acquisition in 2013
NextiraOne, now known as Black Box, specializes in providing communications and infrastructure solutions. The company resells platforms and applications from various manufacturers while also offering a proprietary line of over 118,000 products and services. Black Box focuses on designing, building, and maintaining voice and network systems. Headquartered in Lawrence, Pennsylvania, the company operates 194 offices across 141 countries and employs more than 250 team members. It serves a diverse client base, which includes over 175,000 customers worldwide.
Xigo
Acquisition in 2012
Xigo is a cloud-based telecom expense management platform headquartered in Manassas, Virginia. The company specializes in reducing and controlling telecommunications costs for organizations of all sizes by offering a unique solution that uploads wireless bills and quickly generates cost and time-saving results. This process is designed to provide immediate benefits to clients, streamlining their expense management in a matter of minutes rather than months. Xigo's platform is scalable, accommodating company growth without added complexity, and addresses the full spectrum of enterprise communications expense management needs. With over a decade of expertise in both wireless and wireline communications, Xigo has built its reputation on customer-centric innovations and industry-leading solutions.
OpSource
Acquisition in 2011
Dimension Data, formerly known as OpSource, is a provider of cloud and managed hosting solutions designed to help businesses of all sizes accelerate growth and scale operations effectively. Established in 2002, the company offers a comprehensive Application Operations service that surpasses traditional hosting by delivering application management, change management, performance management, and application optimization. This approach allows clients to benefit from the flexibility, availability, and community of public cloud services while ensuring the security, performance, and control required by enterprise environments. Dimension Data is certified with SAS 70 Type II, PCI DSS Level 1, and adheres to European Safe Harbor standards, with operations in California, Virginia, the UK, Ireland, and India. The company supports over four hundred Software-as-a-Service independent software vendors, cloud platform providers, carriers, and enterprises, enabling them to manage high-availability, business-critical hosting environments efficiently.
Magenta ComputacÃon
Acquisition in 2010
Magenta is focused on services, which contribute to long-term recurring revenues; is a unified communications leader and has extensive experience in complex network integration projects. Magenta boasts more than 22 years of experience providing technology solutions to more than 500 clients. The company has extensive expertise in network integration, security and unified communications. In addition, Magenta offers professional and managed services, including consulting, installation, diagnostics, maintenance and monitoring. Magenta is a Cisco Silver Certified Partner and has strong partnerships with other key technology players.
Teksys
Acquisition in 2009
Teksys is a specialist IT consultancy based in Fleet, U.K., focused on optimizing Microsoft-based infrastructure platforms for its clients. Founded in 1991, the company offers a comprehensive suite of consultancy, software, and support services tailored to enhance the performance and efficiency of technology systems. In addition to its Microsoft services, Teksys collaborates with various leading technology vendors, including Cisco, Compaq, Hewlett-Packard, Citrix, Novell, Toshiba, IBM, and Intel, to deliver robust solutions for its customers.
The Merchants Group
Acquisition in 1997
The Merchants Group provides customer contact and outsourcing solutions. The company offers customer contact consulting and outsourcing, customer interactive, outbound telemarketing, contact center benchmarking, and recruitment and training solutions. It has operations in Europe, North America, Africa, Australia, and Asia. The company is wholly owned by Dimension Data and NTT.
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