Avtex Solutions

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years, delivering innovative, technical, multi-channel, cloud, on-premises and hybrid-based solutions. Aria specializes in working with Genesys, Salesforce and AWS platforms, building products and delivering services to offer complete solutions. They do this by leveraging Their extensive industry experience, knowledge, proven methodology, tools and templates to guide you in choosing a solution to fit your needs.

Communications Products, Inc. is a technology integration company based in Indianapolis, Indiana, specializing in the design, implementation, and support of voice, data, and cabling solutions. With over two decades of experience, the company has established itself as a leader in the integration of converged technologies, which combine voice and data communications. Communications Products, Inc. focuses on developing tailored solutions that enhance information management and create value for its clients. As a certified Minority Business Enterprise, the company actively advocates for emerging technologies that provide clients with a competitive edge in a rapidly evolving market.

NuSoft Solutions, Inc. is a consultancy firm based in Bloomfield Hills, Michigan, specializing in Microsoft technologies and enterprise solutions. Founded in 1994, the company offers a range of services, including digital transformation, Office 365 cloud services, Microsoft Dynamics, Azure, SharePoint, custom application development, and e-commerce solutions. Known for its expertise, NuSoft has been recognized as one of the top custom developers by Microsoft. After being acquired and subsequently sold by RCM Technologies in 2008, the NuSoft brand was revitalized when Atrio Systems purchased the rights to the Microsoft practice in 2018. Under the leadership of founder Dale Mansour, NuSoft has reestablished itself as a premier provider of consulting services, focusing on delivering comprehensive Microsoft-based solutions that enhance how businesses operate, collaborate, and engage with customers.

Automated Voice & Data Solutions specializes in providing software-based IP-PBX systems, VoIP, and interactive voice response solutions tailored for government agencies, enterprises, and contact centers. The company focuses on designing effective communication systems that address the evolving needs of its clients. AVDS offers a range of services, including contact center design, custom application development, and network security, aimed at simplifying and automating technology to tackle complex business challenges. With a commitment to innovation and a highly skilled team, AVDS strives to deliver measurable results and exceed client expectations through collaborative partnerships and expertise in voice and data integration.

Adapt Telephony Services, LLC is a value-added reseller and integrator of unified business communications solutions, specializing in contact center automation, enterprise IP telephony, and messaging. Established in 1997 and based in Oak Brook, Illinois, the company offers a comprehensive range of products, including IP PBX solutions that feature automated attendant services, voicemail, and remote access for teleworkers. Its Customer Interaction Center software facilitates management of various communication channels such as phone calls, emails, and web interactions. Adapt also provides tools like Interaction Dialer for outbound dialing, Interaction Recorder for quality assurance, and Vocalite voice response systems for advanced speech recognition. The company is particularly attuned to the needs of credit unions, banks, and contact centers, leveraging its partnership with Genesys to offer innovative solutions. Adapt was recognized as Genesys’ top partner for North America in 2017 and has developed a Smart Suite of applications aimed at enhancing customer experiences and addressing fraud prevention. As of August 2018, Adapt operates as a subsidiary of Avtex Solutions, LLC.

QoS Telesys LLC, based in Buena Park, California, specializes in providing call center operations and consulting services tailored to the telecommunications industry. Established in 2009, the company focuses on designing and implementing customized cloud-based and VoIP contact center technologies that enhance customer engagement and improve overall experiences. By leveraging advanced solutions from the Genesys technology portfolio, QoS Telesys develops integrated systems that facilitate effective communication, workforce management, and customer journey orchestration. As a subsidiary of Avtex Solutions, LLC, QoS Telesys aims to meet the unique needs of its clients, ensuring efficient customer interactions and optimized operational performance.

The Interactive Engineering Consortium, LLC, founded in 2010 and based in Arvada, Colorado, specializes in providing contact center solutions and consulting services. As a subsidiary of Avtex Solutions, LLC since October 2017, the company focuses on designing, implementing, and supporting complex contact center architectures. It offers expertise in both on-premise and cloud contact centers, utilizing technologies from Genesys and Interactive Intelligence. With a team of experienced engineers, the Interactive Engineering Consortium delivers a comprehensive range of services tailored to meet the needs of organizations of all sizes, ensuring successful outcomes for their contact center operations.

Integrated Access Solutions (IAS) specializes in unified communications and contact center services, offering comprehensive solutions that enhance customer experience. The company focuses on integrating communication into business operations to boost productivity and reduce inefficiencies. IAS consults on various aspects of communication, including architecture, implementation, and management, ensuring that every call, message, and collaboration is effectively handled. By leveraging advanced communication technologies, IAS aims to improve business productivity and sales for enterprises, making communication a critical component of their operational success.

Webfortis LLC specializes in designing and building custom cloud-based customer relationship management (CRM) systems tailored for various industries, including healthcare, technology, financial services, manufacturing, and nonprofit sectors. Established in 2002 and located in Walnut Creek, California, the company has over 15 years of experience in the field. As a Microsoft Gold Partner, Webfortis is recognized for its expertise in system integration and the deployment of applications across Microsoft's product offerings, such as Office 365, SharePoint, and Dynamics CRM. The company provides a range of services, including the RELAY customer service platform, CRM cloud services, training, and mobile solutions for multiple devices. Additionally, it offers specialized tools like the Public Records Tracker, Legal Case Tracker, and Grant Management Platform to assist various governmental and organizational needs. Webfortis has been operating as a subsidiary of Avtex Solutions, LLC since February 2016, further enhancing its capabilities in the CRM landscape.

Reliant CCS a company that was acquired by Avtexis in 2012.