TTEC Holdings

Avtex, a Pohlad Family Company, is an application and systems integrator that specializes in designing, developing, deploying, and supporting enterprise communication solutions, including IP telephony, networking, and contact center systems. The company aims to enhance client interactions with customers, employees, and partners through advanced communication and collaboration technologies. As a Microsoft Certified Gold Partner and an Interactive Intelligence Platinum Elite Partner, Avtex offers integrated solutions encompassing portal development, CRM, custom applications, infrastructure, and unified communications. With a diverse client base of over 1,200 organizations across the United States and six other countries, Avtex serves various sectors, including public, healthcare, and finance. Its consultancy services focus on implementing communication tools, transitioning physical platforms to online solutions, and optimizing operational efficiency while ensuring secure interactions. The company operates offices in several cities, including Minneapolis, Milwaukee, Appleton, Des Moines, Omaha, and Cincinnati.

VoiceFoundry is a Tulsa, Oklahoma-based company that specializes in cloud-based enterprise contact center solutions, particularly through the design and delivery of Amazon Connect. The firm is dedicated to enhancing customer experience by helping businesses improve engagement and leverage the advantages of cloud technology. VoiceFoundry focuses on areas such as artificial intelligence, natural language automation, computer telephony integration, enterprise integration, user experience design, analytics, and workforce optimization. With a commitment to customer success, the team aims to simplify the process of software implementation, ensuring that technology solutions are accessible and effective. By partnering with industry leaders, VoiceFoundry creates dynamic customer interactions and tailors solutions to meet individual business needs, making the transition to Amazon Connect a seamless experience.

Serendebyte Inc., founded in 2013 and located in Irving, Texas, specializes in business process management software solutions. As a subsidiary of TTEC Holdings, Inc. since February 2020, the company offers a diverse array of services aimed at enhancing 1-1 customer engagement and facilitating digital process automation and robotics. Serendebyte serves a broad spectrum of industries, including financial services, insurance, healthcare, aviation, retail, and consumer products. By partnering with Pega systems, Serendebyte focuses on transforming operations in key areas such as customer service, sales process automation, marketing automation, and compliance, enabling clients to achieve successful project outcomes while optimizing cost and time efficiency.

FCR is the most respected and disruptive outsourced support provider in the industry. We are US only and our focus is on high quality, flexibility and creativity. Based in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, Eugene, and Independence, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.

SCS is an independent specialist consultancy that focuses on extracting the optimum business value from communications services and technology. We provide professional services and contract resourcing to organisations centred on Information Communications Technology (ICT). SCS specialises in providing organisations with both consultancy and proactive support on in-house, managed and outsourced network, information, communications and contact centre services. Our skills and knowledge cover both the business and technical aspects of ICT and sit across its entire lifecycle. Uniquely, we also have significant experience of both the customer and supplier sides of the Telecommunications industry.

Motif is a digital trust and safety services company that offers customized outsourcing solutions to eCommerce marketplaces, online retailers, travel agencies, and financial services companies. Founded in 2000, Motif specializes in business process outsourcing (BPO) and knowledge process outsourcing (KPO), providing services such as customer support, fraud prevention, back office assistance, and market research. The company employs a highly secure technology infrastructure, with operations based in India and the Philippines, enabling it to deliver omnichannel services through voice, email, chat, and community moderation. Motif aims to enhance the quality of outsourcing by tailoring its services to meet the specific needs of its clients.

Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.

Atelka Inc. is a Canadian company that specializes in business process outsourcing (BPO) services, focusing on customer support, telemarketing, and back office operations. Founded in 2003 and headquartered in Montréal, Atelka offers a wide range of customer support services, including transaction management, product inquiries, technical support, and loyalty program management. The company also executes telemarketing campaigns aimed at product launches and customer retention strategies. Additionally, Atelka provides back office services such as order management, client satisfaction monitoring, and payment processing. With its multilingual omnichannel contact solutions, Atelka serves various industries, including telecommunications, public services, and entertainment, operating across multiple sites in Quebec, Ontario, New Brunswick, and Prince Edward Island. As a subsidiary of TeleTech Holdings, Atelka focuses on enhancing the customer experience by leveraging its expertise in customer engagement.

Founded in 1968, rogenSi has expanded to become a leading global provider of sales and leadership performance training and applied leadership consulting to blue chip clients. The Company operates globally with central hubs located in New York, London, Hong Kong and Sydney.

Sofica Group is a prominent business process outsourcing (BPO) provider based in Bulgaria, recognized for its size, stability, and quality of services. As one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe, Sofica Group offers a diverse range of services that include human resource outsourcing, information technology outsourcing, telemarketing, and market research. The company is focused on delivering efficient and effective solutions to meet the needs of its clients across various industries.

Digital Performance Marketing agency leveraging predictive analytics, paid search optimization, SEO, and industry-innovative lead-gen technology to drive sales conversions that generate revenue. All backed up with the tangible ROI required by enterprise and large organizations. In combination with our parent company, Revana Growth Services, we have also created online performance-based marketing capabilities, and predictive data analytics solutions to empower companies to strengthen customer relationships across every channel – resulting in sustainable bottom line growth.

Technology Solutions Group (TSG) delivers world-class customer-focused communication solutions.

Guidon Performance Solutions is an international management consulting firm focused on helping some of the service companies.

iKnowtion LLC is a consulting firm that specializes in information-based marketing and analytics for Fortune 1000 companies. Founded in 1999 and based in Burlington, Massachusetts, the company provides a range of services including customer opportunity assessments, multimedia campaign measurement, customer development strategies, and marketing campaign planning. iKnowtion also offers advanced analytic services, such as consumer profiling, behavioral analysis, segmentation, retention analysis, and forecasting. Its clientele spans various industries, including automotive, financial services, retail, and consumer goods. As a subsidiary of TeleTech Holdings Inc., iKnowtion focuses on leveraging data analytics to enhance customer insights and drive consumer demand.

OnState provides virtual call centers and virtual pbx solutions to businesses. Services include, PBX, outbound (dialers), chat, call center (skill based routing, realtime), call recording, and CRM integrations (Salesforce.com). All services are web-based and hosted, and based on Skype (skype acd, skype call center, skype PBX), Google Apps (google acd, google call center) or SIP.

eLoyalty is a premier provider of business transformational solutions. Its cloud, hybrid, and on-premise technology offerings enable clients to communicate seamlessly with their customers across multiple channels and devices to build customer loyalty.

Businesses succeed by getting, keeping and growing customers. The problem is that business success is more difficult to achieve than ever. Products and services quickly become commodities; customers are more demanding and connected than ever; and margins have been squeezed to the limit. How can a business differentiate itself and grow? At Peppers & Rogers Group, They believe that the key to growth lies in understanding who your customers are, how they contribute value to your organization and how you create value for them. Once you have that insight, you can design and implement multi-channel strategies that lock in long-term, mutually-beneficial relationships that provide consistent, profitable growth.

Newgen Results is a business-to-business application service provider specializing in customer management for the automotive industry.

iCcare is a privately held customer management company.

Stayhealthy, founded in 1995, specializes in the manufacturing of medical-grade health monitoring devices designed for home use. The company aims to make health monitoring accessible and affordable, allowing individuals to proactively manage their health without incurring high costs associated with traditional medical testing. After extensive research, development, and clinical trials, Stayhealthy's products have received FDA clearance as Class II medical devices. The devices enable users to monitor key health metrics, including body composition and fitness levels, through internet connectivity, addressing the growing concerns surrounding personal health and the obesity epidemic. By providing innovative solutions, Stayhealthy empowers individuals to take control of their health and well-being from the comfort of their homes.

As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.

Smart Call S.A is a privately held company provides a wide range of customer management solutions.

Pamet River provides integrated marketing services including strategy, advertising, direct mail, public relations, and interactive.

Outsource Informatica is a privately held customer management provider company. The company specializes in customer services and technical support for leading multi-national and Brazilian corporations in the technology, transportation and financial services industries.

Telemercadeo Integral is a Mexico-based provider of customer management services.

Access 24 Service Corp provides inbound, toll-free customer service primarily to the healthcare and financial services sector.