Nuance Communications specializes in conversational and cognitive artificial intelligence innovations aimed at enhancing everyday work and life. The company provides a range of solutions that understand, analyze, and respond to users, thereby improving productivity and security. Its Healthcare segment focuses on clinical speech and language understanding tools that streamline the clinical documentation process, including solutions like cloud-based speech recognition and voice-enabled applications. The Enterprise segment utilizes speech and natural language processing to deliver automated customer solutions across various channels, including voice, mobile, and web. Additionally, Nuance offers voicemail transcription services in its Other segment. The company's clientele spans multiple sectors, including healthcare, financial services, telecommunications, government, and retail. Nuance markets its technologies directly and through a network of resellers worldwide. Founded in 1992 and headquartered in Burlington, Massachusetts, the company was previously known as ScanSoft, Inc. before rebranding in 2005.
Saykara, Inc., founded in 2015 and based in Seattle, Washington, operates in the healthcare technology sector, focusing on alleviating physician burnout and enhancing productivity through its AI-driven assistant, Kara. This voice-enabled mobile application significantly reduces the time physicians spend on charting by 70% and completely eliminates after-hours charting, while also improving the quality and completeness of clinical notes by 25%. By minimizing the reliance on traditional data entry methods, Kara allows for more personalized patient interactions and less hurried visits. This technology is specialty agnostic and scalable at the enterprise level, offered through a software-as-a-service (SaaS) subscription model. The company was founded by Harjinder Sandhu, who has extensive experience in healthcare technology and innovation in speech recognition and machine learning.
Voicebox is an acknowledged leader in Conversational AI, including Voice Recognition (VR), Natural Language Understanding (NLU), and AI services. In addition to our patented Conversational Voice Technology, we pioneered the Connected Device trend with our strengths in embedded, server, and hybrid operation, earning a spot on IEEE’s list of World’s Most Impactful technology. The Voicebox team comes from over 25 countries and possesses unequaled breadth and expertise. From our 2001 founding in Bellevue, WA, we have grown to include offices in Europe and Asia. For more information visit www.voicebox.com.
mCarbon is a provider of innovative revenue uplift and customer value management products for telecom operators worldwide. The company has evolved from its initial focus on network value-added services to become a leader in subscriber revenue services for communication service providers. mCarbon offers a comprehensive suite of solutions that includes mobile financial services, marketing tools, process authentication, and video platforms. Its services encompass SMS, video, email, business WhatsApp, voice, and omnichannel marketing, enabling clients to enhance and personalize customer experiences while driving revenue through improved subscriber engagement.
TouchCommerce (formerly inQ, Inc.) delivers results for market-leading brands with innovative online engagement solutions that enhance customer experience, increase revenue and reduce support costs while using real time customer data analytics.
Notable Solutions, Inc. was established in 1995 and specializes in providing comprehensive technology solutions, including software development, system engineering, technology training, and business consulting. The company has evolved to focus on the design and development of software and hardware, as well as network integration and support for document management systems. Notable Solutions is known for its information capture software and business automation tools, offering content capture and document management solutions. Additionally, the company provides products that facilitate the use of personal computer scanners in business applications, enhancing operational efficiency for its clients.
Cognition Technologies focuses on semantic natural language processing (NLP), providing innovative technology that enhances the understanding of word and phrase meanings within various contexts. By integrating this linguistic capability into computer applications, Cognition enables users to access actionable content with improved precision and recall of relevant information. The company also maintains a computational dictionary to support its NLP solutions. Additionally, Cognition operates websites dedicated to health, law, and consumer information, further extending its reach and application of its semantic technologies.
Tweddle Group - Tweddle Connect business
Acquisition in 2013
Tweddle Connect Business is an application and content service delivery platform for in-car infotainment systems.
VirtuOz specializes in Digital Customer Relationships, focusing on providing Intelligent Virtual Agents for large and mid-market enterprises. These virtual agents enhance online marketing, sales, and support channels, delivering a high-quality user experience while optimizing operational performance. Recognized for its innovative solutions, VirtuOz has processed over 166 million conversations on behalf of its clients, including prominent companies like PayPal and Michelin. The company's approach combines advanced virtual agent technologies with industry best practices to ensure effective development, deployment, and optimization, enabling predictable and measurable results. As intelligent virtual agents are anticipated to become the standard for customer interaction, VirtuOz is positioned as a leader in this burgeoning market.
Accentus is a leading provider of Health Information Management (HIM) services in Canada, specializing in outsourced medical transcription and editing. The company offers a comprehensive suite of transcription and coding services designed to enhance physician productivity and create value for healthcare organizations. Accentus serves a diverse clientele that includes hospitals, clinics, and independent physician groups across the country, ensuring efficient and accurate management of health information.
J.A. Thomas and Associates is a provider of physician-oriented and clinical documentation improvement (CDI) programs (CDI) programs for the healthcare industry. JATA helped establish the CDI industry and for more than two decades has provided technology and professional services that improve clinical documentation for healthcare providers.
Quadramed Quantim Corp
Acquisition in 2012
Quantim provides hospitals and healthcare organizations with software and services that maximize HIM professionals’ productivity while ensuring appropriate financial reimbursement to the institution.
QuadraMed is a prominent provider of healthcare technologies and services based in Plano, Texas, dedicated to enhancing patient care while achieving positive financial outcomes for healthcare providers. The company offers innovative solutions that streamline operational processes and ensure regulatory compliance, thereby assisting healthcare professionals in delivering high-quality care. With a workforce of 600 experienced professionals, QuadraMed has established a strong reputation for reliability and excellence, serving over 2,000 healthcare provider facilities. Its comprehensive range of information systems and services aids hospitals in effective facilities management, reinforcing its commitment to improving the healthcare landscape.
Ditech Networks provides advanced voice processing solutions that enable carriers, enterprises, and consumers to benefit from the power and simplicity of human speech. Ours solutions include highly accurate voice-to-text recognition to bridge the spoken world into the Web 2.0 world as well as speech enhancement to assist in enhancing spoken communication. Leveraging over 20 years of deployments with communications providers around the world, Ditech's products help global communications companies meet the multiple challenges of service differentiation, network expansion and call capacity, by delivering consistent, dependable voice quality. Ditech's customers include Verizon, Sprint/Nextel, Orascom Telecom, AT&T, Telus, and West Corporation. Ditech Networks is headquartered in San Jose, California.
SafeCom
Acquisition in 2012
SafeCom is a Danish developer of printer-management software. SafeCom has products that have broad language coverage for MFP solutions.
Transcend Services, Inc. provides medical transcription services to the healthcare industry in the United States. It converts physicians' voice recordings into electronic medical record documents using its proprietary BeyondTXT workflow platform that provides workflow management and production control. The company utilizes a combination of its proprietary Internet-based voice and data distribution technology, customer based technology, and home-based medical language specialists to convert physicians' voice recordings into electronic documents. It also provides outsourcing transcription and editing services on the customer's platform. Transcend serves hospitals, hospital systems, multi-specialty clinics, and physician group practices. The company was founded in 1976 and is based in Atlanta, Georgia.
Xobni, founded in 2008, specializes in enhancing email and address book functionality through its Smartr product suite. This innovative suite compiles and organizes data from users' email, call, and text history to create comprehensive social profiles for each contact. These profiles include essential information such as photos, job titles, company details, email history, and updates from social media platforms like LinkedIn, Facebook, and Twitter. Xobni's products are designed for various platforms, including Gmail, Android, iPhone, Outlook, and BlackBerry, making it accessible to a wide range of users. The primary goal of Xobni is to streamline contact management by providing easily searchable and enriched profiles that enhance communication and networking.
Vlingo is a provider of speech recognition software that offers a voice interface for mobile applications. Its technology utilizes voice-to-text capabilities and natural language processing to understand user intent, allowing individuals to interact with their devices through spoken commands. By simply speaking, users can engage with essential contacts, businesses, and activities. The company was co-founded by Mike Phillips and John Nguyen, both of whom have significant experience in the speech recognition industry, having previously worked for SpeechWorks before its acquisition by Nuance. Vlingo's software supports various applications, including email, text messaging, web search, dialing, and launching other applications, enhancing the functionality of mobile devices through seamless voice interaction.
Swype specializes in text input technology that allows users to create words using a single continuous finger motion across an on-screen keyboard. This patented interface offers a faster and more efficient method of writing by integrating single-tap, multi-tap, predictive, and "swype" motions for both stylus and finger input. The application is versatile, functioning on various devices, including smartphones, tablets, game consoles, kiosks, televisions, and virtual screens. Founded in 2003 in Seattle by Cliff Kushler and Randy Marsden, Swype leverages the expertise of its founders, with Kushler being a co-inventor of the widely used T9 predictive text technology and Marsden having developed the onscreen keyboard for Windows, which has a vast installed base.
Loquendo is the leading innovator in award-winning voice technologies (speech recognition, speech synthesis, speaker verification and identification). Founded in 2001, on Telecom Italia Lab’s legacy of more than 25 years R&D and intellectual property in voice processing, it is now a private global company, with offices in Europe and North America, and a worldwide ecosystem of resellers, partners and clients.
Webmedx, Inc. provides medical documentation services. It offers transcription outsourcing solutions to support the clinical documentation needs of hospitals and clinics; and Webmedx Enterprise, a Web-native document and content management technology platform, which transforms physician dictation into clinical documentation possible for patient care and usable content for electronic health record applications. The company also provides QualityAnalytics, an Enterprise clinical documentation platform, which makes reporting quality measures easier and automates data abstraction for various types of queries, including Medicare's Recovery Audit Recovery (RAC) program. Webmedx, Inc. was formerly known as RadNet Corporation. The company was founded in 1996 and is headquartered in Atlanta, Georgia with additional offices in Nashville, Tennessee; Pittsburgh, Pennsylvania; and Spokane, Washington.
SVOX is a global provider of advanced text-to-speech solutions tailored for the automotive and mobile sectors. The company focuses on enhancing user experience by offering natural and pleasant voice outputs, making electronic devices more accessible and enjoyable to use. SVOX specializes in speech recognition and speech-to-text technologies, utilizing language analysis software to convert written text into comprehensible speech. In addition to developing comprehensive speech dialog solutions, SVOX provides an application development framework and various components that support speech recognition and output. With a presence in over 30 countries, SVOX is committed to partnering with customers to ensure their success in integrating voice technology into their products.
Equitrac Corporation is the global leader of print and cost management software solutions for the corporate, legal, education, healthcare and financial services markets. Equitrac's solutions are mission critical to all enterprises that are looking to more effectively manage their printing environments, reduce printing costs, increase security and lessen their environmental impact. The company is backed by an unmatched R&D program and is a preferred technology partner with all leading providers of multifunction printers, copiers, faxes and scanners. Equitrac has been in business for 30 years and has more than 25,000 customers in 70 countries around the world. Their solutions are deployed in Global 500 companies, AMLAW 200 legal firms, and leading colleges, universities and school districts.
PerSay delivers the most advanced voice biometrics technology on the planet. Utilizing the biometric power of voice, PerSay products instantaneously authenticate identity with unsurpassed accuracy. PerSay’s technology enables a wide range of solutions for financial, telecommunications, healthcare, enterprise and law enforcement organizations. The company was founded in 2000 as a spin-off of Verint Systems Inc. (NASDAQ: VRNT), with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
Information Technologies Australia is an Australian IVR and speech services company. Its solutions for voice self service, contact centre automation, outbound alerting, and caller authentication include voice self service solutions.
ShapeWriter is a developer of innovative text-entry software designed for mobile phones, tablets, and gaming devices. The company focuses on enhancing the usability of touch-screen devices by allowing users to input text through a swiping motion across a virtual keyboard, rather than the traditional method of pressing individual keys. This approach aims to make typing more efficient and user-friendly, addressing the common challenges associated with text entry on mobile platforms.
Language and Computing specializes in advanced Natural Language Processing (NLP) solutions tailored for the healthcare industry. The company utilizes a comprehensive biomedical knowledge base to transform both unstructured and structured data into actionable insights. Its technology is designed to enhance medical vocabulary mapping, improve patient safety and decision support systems, streamline patient data management, and automate medical coding and reimbursement processes. Additionally, Language and Computing offers an ontology management system to support the design and deployment of NLP applications, as well as an automated medical coding engine. Headquartered in Reston, Virginia, the company is dedicated to advancing the efficiency and effectiveness of healthcare, life sciences, and knowledge management through its innovative NLP technology.
MacSpeech is a company focused on developing advanced speech recognition software specifically for Apple Macintosh computers. Catering to various sectors, including medical, legal, and general applications, MacSpeech aims to provide high-quality speech recognition solutions that enhance user experience and productivity. By concentrating on the Mac platform, the company ensures that its products are finely tuned to meet the unique needs of Macintosh users.
Spinvox is a voice-to-text service that began operating in 2005, pioneering the conversion of voicemails into text messages for both landline and mobile users. The company offers a subscription service that sends transcribed voicemails directly to users' mobile phones or email inboxes. To enhance its offerings and compete in the market, Spinvox has introduced additional features, including the ability to create blog posts via voice, send self-reminders through transcribed memos, and update social networks or send group messages by speaking. Spinvox's technology supports multiple languages, including English, French, Spanish, German, Portuguese, and Italian, making it a versatile option for a diverse user base.
eCopy provides a standard document imaging platform that securely transforms paper documents into business value. eCopy solutions extend the use of office multifunction peripherals (MFPs) and scanners while leveraging investments in network infrastructure. A consistent, easy-to-use process enables anyone in an organization to transform paper-based information into secure digital files that easily integrate with electronic workflows, simplify user collaboration, and protect business continuity, with audit trails that facilitate regulatory compliance.
Seattle based Jott offers a novel and convenient service that lets users speak messages; those can be sent to themselves or others as transcribed emails or voice messages. Jott has also begun to offer a new service called Jott links. Jott Links are Web pages that receive HTTP posts and write out a text response. They are called Jott Links because they are used to “link†Jott with other services, such as blogging and social networking sites. Jaiku, Blogger, Twitter, Zillow, tumblr, and Amazon.com are some of the Jott Links available. For example, you can call Jott, say the name of the link (“Twitter!â€), speak out loud your blog post, and have the message sent to Twitter. Jott can also read back any responses and send them to you via email or text message. Companies offering similar services include SpinVox and SimulScribe.
Zi Corporation specializes in the development of software solutions designed to enhance mobile search, user input, and advertising. Its product portfolio features eZiType, a predictive text entry tool tailored for mobile email users, and eZiText, which facilitates electronic communication through short messaging, email, and web browsing. By focusing on usability and accessibility, Zi Corporation aims to improve the efficiency of mobile interactions for users and support various applications within the mobile ecosystem.
SNAPin Software, Inc. develops self-service software for mobile devices. The company's handset-based SelfService product suite repairs critical device and network settings, such as those required for roaming, messaging, or data networking. The SelfService product suite includes SelfService Campaign, which delivers interactive promotions and context-sensitive offers based on device usage; SelfService Care, which intercepts and resolves three out of four calls to customer care; SelfService Configure delivers an operator branded experience on mobile phones by installing and managing a custom set of applications and media elements on expanded memory SIM cards; and SelfService Server, which enables operators to centrally manage all facets of their subscribers' experience with SNAPin's handset-based products, such as SelfService Campaign and SelfService Care. SNAPin Software, Inc. was founded in 2003 and is headquartered in Bellevue, Washington with offices in London, the United Kingdom. As of October 1, 2008, SNAPin Software, Inc. operates as a subsidiary of Nuance Communications, Inc.
MultiVision Communications
Acquisition in 2008
MultiVision Communications is an advanced application software company focused on the Proactive Contactt, Collaboration and Messaging marketplace.
eScription, Inc. is a provider of computer-aided medical transcription solutions tailored for healthcare organizations in the United States. Founded in 1999 and based in Needham, Massachusetts, the company offers a range of software products designed to enhance clinical documentation processes. These include IntelliScript, which records and optimizes clinicians' dictations; AutoScript, a speech recognition engine that generates draft documents from audio; EditScript, a tool for transcription that streamlines workflows; NetScript, which facilitates electronic signatures and document revisions; and PrintScript, which manages document distribution through printers and fax machines within healthcare facilities. As of 2008, eScription operates as a subsidiary of Nuance Communications, Inc.
Viecore
Acquisition in 2007
Viecore is an provider of consulting and systems integration services for end-to-end automated customer interaction solutions.
Vocada
Acquisition in 2007
Vocada is a provider of critical test result management solutions. Vocada critical test result management solution is the only enterprise solution for communicating critical test results from hospital diagnostic departments to ordering clinicians.
Commissure
Acquisition in 2007
Commissure is a medical imaging software company that provides speech-enabled radiology workflow optimization and data analysis solutions.
Tegic is a software company known for developing predictive text software for mobile devices, with its notable product being T9. The company specializes in embedded software solutions that enhance communication technologies within the telecommunications and computing industries. Founded with a focus on improving text input methods, Tegic gained significant recognition for its innovations. In December 1999, it was acquired by AOL and operated as a wholly owned subsidiary until 2007, when it was purchased by Nuance. Through these transitions, Tegic has maintained its commitment to advancing mobile communication technologies.
As of August 27, 2007, VoiceSignal Technologies, Inc. was acquired by Nuance Communications, Inc. VoiceSignal Technologies, Inc. offers speech solutions for consumer products and mobile devices. The company's solutions offer a range of speech capabilities, including speaker-independent name dialing and contact lookup, vocabulary dictation, email, and SMS messaging. The company offers VSuite, a voice dialing and command and control application; VoiceMode, a speech-to-text (dictation) application that runs on mobile phones; and VSpeak, a text-to-speech application, capable of running within the resource constraints of a mobile device. VoiceSignal Technologies, Inc. was founded in 1995 and is based in Woburn, Massachusetts.
Focus Informatics
Acquisition in 2007
Focus Informatics is a healthcare transcription solutions provider. Its services include medical records, coding and revenue cycle management, billing and reimbursement management, Web-based transcription, and MT services for hospitals, clinics, and physician groups.
Bluestar Resources
Acquisition in 2007
Bluestar Resources is a provider of healthcare transcription services.
BeVocal, Inc. provides hosted customer automated self-service solutions for communications service providers and enterprise call centers. The company offers speech-based customer care solutions for the mobile communications market. It provides an integrated suite of voice and data applications, as well as voice hosting solutions. The company offers speech-enabled call routing applications that allow callers to self-navigate; speech-enabled destination applications that automate service interactions; and self-service data applications that are designed to provide a unified user experience. Its self-service system deflects traffic from live agents, as well as executes a range of customer interactions, including new customer service activation, customer care, automated demand generation, purchases, and fulfillment. The company was founded in 1999 and is headquartered in Mountain View, California. As of April 24, 2007, BeVocal, Inc. operates as a subsidiary of Nuance Communications, Inc.
Dictaphone
Acquisition in 2006
Dictaphone is a program that uses speech recognition technology to assist in productivity. It is a provider of dictation, transcription, speech recognition and natural language processing systems in the healthcare market.
MedRemote
Acquisition in 2005
MedRemote provides Web-based transcription processing and workflow systems.
Phonetic Systems is a provider of speech recognition solutions for telecommunications, enterprise and Internet companies.
Rhetorical Systems
Acquisition in 2004
Rhetorical Systems is a technology company, which provides text to speech software and voice synthesis.
Telelogue
Acquisition in 2004
Telelogue provides directory assistance services to telecommunications service providers.The company offers a family of products that address the needs of service providers for automation of directory assistance and provides voice-enabled automation for directory assistance, as well as web-based, real-time access to customized reports which provide analysis of busy hour calls, length of call, the rate of automation, call completion rate and other vital statistics.
Locus Dialogue is a developer of speech-recognition telephony software system. The company's speech-recognition telephony software system simply states a request-a name, a place, a service or a department-and the system transfers the call without using a live operator enabling customers to have efficient internal communications and support services. Locus Dialogue engages in the design and creation of multilingual speech telephony solutions for organizations and call centers.
LOBBY7 has developed the industry's first multimodal software infrastructure that solves user interface constraints and usability barriers on mobile devices. The x|mode product suite empowers service providers with tools to extract real revenues from next-generation wireless infrastructure investments by giving subscribers natural, fluid and fun interfaces. At LOBBY7, multimodality has finally been realized.
Caere is a developer of software solutions for scanners and digital cameras.
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