Stericycle

Stericycle is a leading provider of waste management services, specializing in medical waste disposal and secure document destruction. As the largest company in the United States for these services, Stericycle plays a crucial role in helping healthcare organizations and businesses manage their waste and information securely, thereby protecting public health and the environment. Its medical waste disposal services are significantly larger than those of its nearest competitor, while its data destruction division, known as Shred-It, is approximately twice the size of its closest rival. Additionally, Stericycle has a global presence, with around 20% of its revenue generated from operations outside North America, reflecting its commitment to comprehensive waste management solutions worldwide.

Cory White

Executive Vice President and Chief Commercial Officer

7 past transactions

LiveAnswer

Acquisition in 2016
LiveAnswer, Inc. is a technology company based in Miami, Florida, that provides a unified communication platform designed to streamline customer interactions. Founded in 2014, the platform integrates various communication channels, including emails, SMS, chats, and social media, into a single inbox, allowing businesses to efficiently respond to customer inquiries and monitor real-time interactions. Additionally, LiveAnswer offers an optional workforce marketplace that enables organizations to outsource their phone support needs to multiple call centers, facilitating the management of call center campaigns and the purchase of excess agent capacity. This comprehensive approach supports businesses in enhancing customer service and operational efficiency.

InQuicker

Acquisition in 2015
InQuicker, LLC is a Nashville-based company that specializes in developing digital self-scheduling and discharge-scheduling solutions for healthcare providers and patients. Founded in 2006, InQuicker offers an online self-scheduling platform that enables patients to check-in for estimated treatment times at emergency rooms and urgent care centers, as well as book appointments for various healthcare services. The company's solutions are utilized by emergency departments, urgent care centers, physician practices, and ancillary service providers across the United States. InQuicker's platform enhances patient acquisition and retention, improves patient experience, and streamlines care coordination. It integrates seamlessly with electronic health records and practice management software, promoting efficient patient flow. The company also provides marketing support and detailed reporting to help healthcare providers understand patient demographics and satisfaction levels. As a subsidiary of Stericycle Communication Solutions, InQuicker has established itself as a pioneering force in the online scheduling space, collaborating with leading health systems to enhance operational efficiency.

Shred-it

Acquisition in 2015
Shred-it is a leading provider of document destruction and information security services, operating in 17 countries and 170 markets worldwide. With over 30 years of experience, the company has established itself as the industry standard for information security and workplace privacy. Shred-it offers a range of services including document shredding, records management, recycling, and data protection, utilizing proprietary technologies and exclusive protocols to safeguard businesses of all sizes against privacy breaches. Trusted by both small businesses and large organizations, Shred-it serves various sectors such as government, healthcare, education, finance, and law enforcement, making it a preferred partner for entities that prioritize information security.

PSC Environmental Service

Acquisition in 2014
PSC Environmental Service provides environmental and industrial services for Fortune 500 clients. Its environmental services include transportation and disposal, healthcare, retail, technical, pharmaceutical waste disposal, emergency response, on-site environmental management, household hazardous waste, mailback recycling, and oil water separator services.

Healthcare Waste Solutions

Acquisition in 2011
Healthcare Waste Solutions specializes in managing waste for healthcare providers across the United States. The company offers a comprehensive range of services, including the disposal of confidential documents, pharmaceutical waste, pathology waste, chemotherapeutic waste, and sharps management. Additionally, it addresses e-waste, recycled waste, biohazardous waste, regulated medical waste, and solid waste. With a focus on supporting healthcare facilities in the East Coast, New England, Midwest, Southeastern, and Southern regions, Healthcare Waste Solutions ensures compliance with regulations and promotes safe waste management practices within the healthcare sector.

NotifyMD

Acquisition in 2011
NotifyMD is a patient communication services company that specializes in connecting patients with various healthcare providers, including small practices, large medical groups, and hospitals. The company operates call centers across the United States, efficiently managing inbound patient calls and facilitating outbound communications. Its service offerings include automatic answering services, appointment reminders, call management, appointment scheduling, and confidential messaging. By providing these services, NotifyMD helps healthcare providers enhance patient retention and engagement while alleviating the administrative burden on physician office staff.

MedServe

Acquisition in 2009
MedServe is especially adept at meeting the waste management needs of healthcare companies because they come from both worlds. Their founders are seasoned healthcare and waste-management professionals. They saw that waste companies were generally indifferent to the unique needs of healthcare providers, so they came together to provide comprehensive, healthcare-focused waste management solutions. Everything they do is focused on delivering a solution that meets your needs – not a pre-packaged program they can pull off the shelf. This refreshingly client-centered approach is what truly sets them apart.
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