LiveAnswer
Acquisition in 2016
LiveAnswer, Inc. is a Miami-based company that provides a unified communication platform designed to streamline customer interactions across various channels, including email, SMS, chat, and social media. Founded in 2014, the company enables businesses to effectively manage and respond to customer inquiries in real time. In addition to its communication services, LiveAnswer offers an optional workforce marketplace that allows businesses to outsource their phone support needs by connecting them with multiple call centers. This dual offering not only enhances customer service capabilities but also provides flexibility in managing call center operations.
InQuicker
Acquisition in 2015
InQuicker, LLC is a Nashville-based company that specializes in providing digital self-scheduling and discharge-scheduling solutions for healthcare providers and patients. Founded in 2006, InQuicker offers an online self-scheduling platform that allows patients to check in for estimated treatment times at emergency rooms and urgent care centers, as well as book appointments for various healthcare services. The company's solutions cater to a diverse range of healthcare settings, including emergency departments, urgent care centers, physician practices, and ancillary service providers across the United States. InQuicker's cloud-based platform is designed for ease of implementation and use, typically requiring only 48 hours for setup. It integrates with electronic health records and practice management software, enabling efficient patient flow and enhancing patient satisfaction through features like internal scheduling and follow-up appointment reminders. InQuicker has established a strong reputation in the healthcare sector, working with prominent health systems and providing comprehensive support, including marketing assistance and detailed reporting on patient metrics.
Shred-it
Acquisition in 2015
Shred-it is a leading provider of document destruction and information security services, operating in 17 countries and 170 markets worldwide. With over 30 years of experience, the company has established itself as the industry standard for information security and workplace privacy. Shred-it offers a range of services including document shredding, records management, recycling, and data protection, utilizing proprietary technologies and exclusive protocols to safeguard businesses of all sizes against privacy breaches. Trusted by both small businesses and large organizations, Shred-it serves various sectors such as government, healthcare, education, finance, and law enforcement, making it a preferred partner for entities that prioritize information security.
PSC Environmental Service
Acquisition in 2014
PSC Environmental Service provides environmental and industrial services for Fortune 500 clients. Its environmental services include transportation and disposal, healthcare, retail, technical, pharmaceutical waste disposal, emergency response, on-site environmental management, household hazardous waste, mailback recycling, and oil water separator services.
Healthcare Waste Solutions
Acquisition in 2011
Healthcare Waste Solutions is a provider of comprehensive waste management services tailored specifically for healthcare providers across the United States. The company specializes in various types of waste, including confidential document destruction, pharmaceutical waste, pathology waste, chemotherapeutic waste, sharps management, e-waste, recycled waste, biohazardous waste, regulated medical waste, and solid waste. Operating primarily in the East Coast, New England, Midwest, Southeastern, and Southern regions, Healthcare Waste Solutions is dedicated to ensuring that healthcare facilities manage their waste responsibly and in compliance with regulatory standards.
NotifyMD
Acquisition in 2011
NotifyMD is a patient communication services company that specializes in connecting patients with a range of healthcare providers, including small practices, large medical groups, and hospitals. The company operates call centers across the United States, providing efficient handling of inbound patient calls and managing outbound communications. NotifyMD offers a variety of services such as automatic answering, appointment reminders, call management, appointment scheduling, and confidential messaging. These services are designed to enhance patient retention and engagement while alleviating the workload on physician office staff.
MedServe
Acquisition in 2009
MedServe is especially adept at meeting the waste management needs of healthcare companies because they come from both worlds. Their founders are seasoned healthcare and waste-management professionals. They saw that waste companies were generally indifferent to the unique needs of healthcare providers, so they came together to provide comprehensive, healthcare-focused waste management solutions. Everything they do is focused on delivering a solution that meets your needs – not a pre-packaged program they can pull off the shelf. This refreshingly client-centered approach is what truly sets them apart.