Interactions

Interactions LLC specializes in providing hosted interactive voice response (IVR) services that facilitate customer engagement for businesses. Founded in 2004 and headquartered in Franklin, Massachusetts, the company develops advanced natural language understanding technology, which integrates human and machine intelligence. Its offerings include the HumanTouch platform, which supports automated voice interactions, and the Curo Speech application for enhancing customer care through automatic speech recognition and text-to-speech capabilities. Interactions’ solutions are designed to operate across various devices, enabling seamless communication through voice, touch, or text. The company serves a diverse range of industries, including financial services and technology, and has been adopted by notable clients such as Hyatt and Humana. With a focus on digital transformation, Interactions has handled over one billion transactions, delivering cost savings and increased efficiency in customer service and sales for major enterprises.