Interactions

Interactions LLC is a technology company that specializes in providing hosted interactive voice response (IVR) services and intelligent virtual assistant solutions. Founded in 2004 and headquartered in Franklin, Massachusetts, with additional offices in locations including Austin, Texas, and Carmel, Indiana, the company develops advanced natural language understanding technology that integrates human and machine intelligence. Its notable offerings include HumanTouch, a platform for engaging customer conversations, and Curo Speech, an application that modernizes customer care interactions through automatic speech recognition. Interactions serves a diverse range of industries, including financial services and technology, and its solutions are utilized by numerous Fortune 500 companies. The company's technology enables businesses to automate natural language communications, enhancing customer service while driving cost efficiencies and improved operational performance. With over one billion transactions handled, Interactions continues to play a pivotal role in transforming customer care through digital innovation.