Transcom is a global provider of customer experience services, specializing in customer care, technical support, sales, and credit management. Founded in Sweden, the company operates an extensive network of contact centers and employs work-at-home agents to serve various industries, including telecommunications, retail, logistics, and financial services. Transcom's operations span 52 contact centers across 21 countries, enabling it to deliver services in 33 languages. The company focuses on enhancing customer interactions through multiple channels, such as phone, email, chat, and social media. By analyzing customer interactions, Transcom helps businesses improve their offerings, drive customer satisfaction, and foster brand loyalty. Additionally, the company engages in digital transformation initiatives and provides solutions for automating customer service, ensuring that clients can grow their businesses while reducing costs. Transcom's commitment to delivering exceptional customer experiences positions it as a vital partner for companies looking to strengthen their customer relationships and enhance their overall service delivery.
Awesome OS specializes in providing customer experience and business process solutions primarily for e-commerce clients. Founded in 2006 and based in Davao, Philippines, the company operates as a contact center, offering a range of digital and non-voice services, including email management, chat support, and back office operations. Additionally, Awesome OS provides web development and graphic design services, enabling clients to enhance their operations and improve their competitive positioning. As of July 2018, Awesome OS functions as a subsidiary of Transcom WorldWide AB, further expanding its reach and capabilities in the customer care sector.
Newman & Company
Acquisition in 2008
Newman & Company is provides debt collection and personal services for the commercial and consumer financial sectors. Its customers include SME’s, FTSE, and Global 500 companies.
NuComm International
Acquisition in 2007
NuComm International is provides customer relationship and contact center services for customers in Canada and internationally. It offers customer acquisition, development, and retention services; and customer care and technical support, market research and intelligence, credit collection, debt purchase, back-office, customer relationship management consulting, translation and interpretation, and legal services. The company serves customers in various industrial sectors, including telecommunications, financial, travel and leisure, media/press, technology, health care, utilities, public sector, and retail/consumer goods.
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