Khoros

Flow.ai is an easy to use complete toolbox to create Chatbots, AI assistants, Customer service or conversational commerce solutions. It offers an easy drag and drop interface coupled with advanced functionality and driven by powerful NLP. Flow.ai offers multiple languages, multiple channels and functionality to let human agents take over conversations - all in one platform.

Topbox specializes in enhancing outdoor sales through its Customer Experience Analytics solution, which meticulously analyzes customer interactions across multiple communication channels. This approach allows clients to swiftly identify and address friction points experienced by customers and prospects. By gathering feedback from various sources, including voice communications, chats, texts, social media, and surveys, Topbox enables businesses to gain valuable insights into customer sentiments regarding their products and services. This comprehensive feedback mechanism ensures that clients can effectively listen to their customers and improve their overall service quality.

Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Brands like Microsoft, HP, Sephora, Virgin and Barclaycard and customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million monthly visits over all Lithium communities and 750 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy.

Shoutlet, Inc. is an enterprise social marketing platform that enables brands to build and strengthen customer relationships through a comprehensive suite of tools. Founded in 2004 and based in Madison, Wisconsin, with additional offices in Atlanta and London, Shoutlet offers solutions for content creation, social media engagement, and customer relationship management. Its platform includes features for social listening, analytics, and community management, allowing brands to track conversations, manage campaigns, and measure performance across various social media channels such as Facebook, Twitter, and LinkedIn. With a focus on integrating social data into business strategies, Shoutlet provides tools for social advertising, workflow management, and contest execution. The company's software-as-a-service model ensures flexibility and control for its clients, supported by a dedicated account team to facilitate successful social media campaigns. Shoutlet operates as a subsidiary of Spredfast, Inc. and continues to cater to large enterprises seeking to optimize their social marketing efforts.

Mass Relevance develops and offers cloud-based software for media and entertainment sectors. Its software enables social media content aggregation, filtration, and integration. The company's clientele includes [CISCO](http://www.crunchbase.com/organization/cisco), GolfDigest, [MSNBC](http://www.crunchbase.com/organization/msnbc), NBC Sports, and Pepsi. It was formerly known as TweetRiver and changed its name to Mass Relevance Inc. in December, 2010. The company was founded in 2009 and is based in Austin, Texas. In April 2014, Mass Relevance merged with Spredfast, forming a comprehensive social marketing company.