Avaya is a global leader in communication systems, applications, and services, focusing on providing digital communication products and solutions for businesses of all sizes, including large corporations and government agencies. The company specializes in Unified Communications and Contact Center platforms, offering a range of software solutions that integrate voice and data services. Avaya's offerings include office phone systems utilizing Internet Protocol (IP) and Session Initiation Protocol (SIP) telephony, as well as additional services such as messaging, web access, and interactive voice response. The company operates through two main segments: Products and Solutions, which includes its platforms and applications, and Services, which encompasses Global Support Services, Enterprise Cloud, Managed Services, and Professional Services. A significant portion of Avaya's revenue is derived from its Services segment, which supports customers in creating customized applications and automated workflows tailored to their specific needs. Avaya distributes its products directly and through a network of resellers and systems integrators, with the majority of its sales being made indirectly.
Edify is a cloud-native platform that provides an integrated solution for contact center operations and unified communications. Its flagship product, Edify CX, offers an omnichannel experience that allows users to engage with customers across various channels from a single interface. The platform incorporates artificial intelligence and machine learning to enhance automated assistance, ensuring efficient problem resolution. In addition to Edify CX, the company offers Edify EX for unified communications, Edify Developer for communication platform as a service (CPaaS), and Edify Workflows for no-code automation solutions. Edify aims to strengthen connections between businesses and their customers while facilitating seamless communication across teams. The company also guarantees a 100% uptime service level agreement, reflecting its commitment to reliability in technology.
Journey
Corporate Round in 2021
Journey’s identity platform establishes ultra high veracity identity of customers and employees. Easily deploy secure voice, digital, in-person interactions without exposing employees to sensitive information.
CT Suite
Acquisition in 2021
CT Suite is already a-inclusive system that allows your communications center to proceed easily and save time.
Spoken Communications
Acquisition in 2018
Spoken Communications offer these businesses Spoken ConversationCenter, the first conversation-centric solution for the contact center. It provides a single AI-enabled platform for channeling, managing, and analyzing digital conversations – including voice, thanks to TrueMeaning, Spoken’s patented real-time digital voice channel. Spoken ConversationCenter let’s service providers meet the demands of the modern digital consumer now and in the future while optimizing service delivery costs with AI, Big Data, and cloud-first performance.
TelAPI
Acquisition in 2016
TelAPI is a developer of a cloud-based telephony platform based in South Amboy, New Jersey. The company provides advanced telecom features and customization options that are not typically available in other cloud communications APIs. This platform is designed for developers, allowing them to integrate telephony capabilities into their applications with ease and flexibility.
Esna Technologies
Acquisition in 2015
Esna Technologies is a global leader in cloud-enabled unified communication and collaboration solutions. With over 23 years of experience, the company specializes in integrating real-time communication tools into everyday applications such as email and customer relationship management (CRM) systems. Esna's offerings include Esna Officelinx, which is available for both desktop and mobile devices, and Esna Cloudlink, designed for cloud-based business applications like Google Apps and Salesforce. By connecting people, processes, and information, Esna empowers organizations to enhance productivity and streamline their workflows, enabling efficient communication anytime and anywhere.
ITNavigator
Acquisition in 2013
ITNavigator provides cloud, social media, reporting and management solutions.
RADVISION
Acquisition in 2012
RADVISION is a leading provider of products and technologies for unified visual communications over IP and 3G networks. The company offers a comprehensive range of standards-based video networking infrastructure and developer toolkits, enabling customers and partners to efficiently deploy unified communication networks and services. RADVISION's offerings include room video conference systems, mobile video solutions, and scalable video-enabled desktop platforms, facilitating the integration of video, voice, data, and wireless communications. This positions RADVISION at the forefront of the unified communications sector, enhancing the development of video network equipment and solutions.
Aurix
Acquisition in 2011
Aurix is a global provider of phonetic speech search and analytics technology, specializing in solutions that enhance efficiency and generate valuable business intelligence. The company offers a phonetic speech search engine designed for real-time identification, searching, data mining, and analytics of audio and audio-visual content. Its Gopher-it software caters to call center needs by facilitating speech search and analytics, while the Hound-it desktop discovery software supports early case assessment, e-discovery, and forensic data searches. Additionally, Aurix provides a software development kit that allows for the creation of custom applications utilizing its phonetic speech search capabilities. Through partnerships with technology providers, service delivery professionals, and resellers, Aurix delivers innovative solutions tailored to meet the varied needs of its clients.
Sipera Systems
Acquisition in 2011
Sipera Systems is a leader in providing solutions for the secure adoption of Unified Communications (UC), offering essential services that protect VoIP, IP video, messaging, and collaboration applications. The company’s innovative "Borderless UC" framework ensures secure communications across various devices and locations, making it a trusted choice for thousands of users worldwide. Sipera's offerings are backed by the research conducted at the Sipera VIPER Lab, which focuses on identifying vulnerabilities in communication technologies. Their solutions enhance security for remote teleworkers, distributed call centers, and other critical business operations, addressing challenges such as secure SIP trunks and toll fraud prevention. By delivering application-layer security and real-time communications capabilities, Sipera helps enterprises achieve high performance in converged internet protocol networks while minimizing risks.
Konftel
Acquisition in 2011
Konftel is a prominent designer and manufacturer of audio collaboration technology, focusing on conference telephone equipment for the telecommunications industry. The company provides a range of products, including conference phones and video conferencing solutions, enabling businesses to conduct meetings and collaborate effectively, regardless of geographical distance. By offering advanced audio and video services, Konftel supports seamless communication and engagement among teams worldwide.
Nortel - Enterprise Solutions Business
Acquisition in 2009
Nortel - Enterprise Solutions Business
Adomo
Acquisition in 2009
Adomo, Inc. specializes in messaging solutions that are designed to integrate with the telephony and data networks of enterprises. Founded in 1999 and based in Cupertino, California, the company provides a range of services including pre-installation project management, implementation, and custom speech tuning and voice applications. Adomo serves various industries, notably financial, legal, healthcare, and manufacturing. In 2009, it became a subsidiary of Avaya Inc., further enhancing its capabilities in the messaging technology sector.
Agile Software NZ
Acquisition in 2009
Agile Software NZ Ltd. operates as a software developer. Agile Software is the developer of the Avaya Contact Center Express solution.
Ubiquity Software
Acquisition in 2007
Ubiquity Software specializes in developing software applications that utilize Session Initiation Protocol (SIP) technology. The company provides a range of applications designed to enhance communication and multimedia experiences, including voice-over-IP telephony, audio and video conferencing, unified messaging, and push-to-talk services. Additionally, Ubiquity Software supports multimedia push services and applications for multiplayer online gaming, positioning itself as a versatile player in the software development industry focused on improving connectivity and interactivity across various platforms.
Traverse Networks
Acquisition in 2006
Traverse Networks is a leading supplier of enhanced voice services technology to communications service providers in the US. With unique and highly scalable technology, Traverse Networks helps partners generate new revenue streams by complementing existing products or enabling the creation of new enhanced services.
Nimcat Networks
Acquisition in 2005
Nimcat Networks specializes in developing embedded call processing software that utilizes peer-to-peer internet protocol technology for standard Voice over IP (VoIP) telephone sets. By leveraging the processing and memory capabilities of these devices, Nimcat's solutions eliminate the need for expensive central equipment, making advanced telephony features accessible and affordable for small businesses. Their offerings are user-friendly and more cost-effective compared to traditional PBX or Centrex systems, and they do not require specialized installation. As the demand for IP-based communication solutions grows, Nimcat Networks positions itself to capitalize on the expanding market, which is expected to experience significant growth in the coming years.
RouteScience Technologies
Acquisition in 2004
RouteScience Technologies is a maker of adaptive networking software (ANS) for enterprises and service providers. ANS monitors, assesses and automatically adjusts the network environment to optimize data traffic flow and enhance the performance of advanced applications, such as Internet Protocol (IP) telephony.
Tenovis GmbH
Acquisition in 2004
Tenovis GmbH is a provider of enterprise communications systems and services. Tenovis provides communications solutions, including telephony, call and contact centres, customer relationship management, messaging, networking and services to companies and public authorities across Europe.
Spectel
Acquisition in 2004
Spectel have balanced their breadth of conferencing platforms, applications, and services with simplicity and scalability - conferences can be scheduled, moderated, and managed from standard desktop tools like the telephone, or the Web. Their scalable conferencing technology integrates with existing and emerging network infrastructures, supporting any combination of circuit- and packet-switched networking. And their modular architecture supports multiple applications, facilitates smooth upgrades and integrates seamlessly with existing communications infrastructures. Simplicity, scalability, ease-of-use, affordability, and unmatched support - together, they form the basis of Spectel's offerings, and the commitments they make to their customers.
Quintus
Acquisition in 2001
Quintus Corporation, founded in 1984, began as a Prolog compiler company focused on artificial intelligence. After being acquired by Intergraph in 1989, it shifted towards the early customer relationship management (CRM) sector. Following a management buyout in 1995, Quintus transitioned to developing multi-channel Internet-enabled contact center solutions, enhancing its offerings through acquisitions. The company went public in 1999 as a notable e-CRM vendor during the Internet boom. However, after experiencing financial challenges in 2000, Quintus was acquired by Avaya Inc. in 2001. Under Avaya, Quintus's technology evolved into the Avaya Interaction Center, a comprehensive omnichannel contact center solution that serves numerous large organizations. Quintus specializes in managing customer interactions across various channels, including the internet, email, and telephone, helping clients in the call center industry improve customer satisfaction and loyalty while maximizing revenue potential.
VPNet Technologies
Acquisition in 2001
VPNet Technologies specializes in the development and marketing of virtual private network (VPN) solutions and devices aimed at service providers and enterprises. The company offers a range of products designed to ensure reliable, high-performance VPN connectivity while maintaining security and manageability. Its scalable VPNware™ Systems are engineered to cater to various VPN applications, delivering robust IPSec security and enhancing productivity for organizations of all sizes. Additionally, VPNet Technologies produces the VSU Series of dedicated hardware-based VPN gateways, which facilitate secure data communications over public internet protocol networks. The company also provides the VPNremote Client, a software product that enables secure access to enterprise network resources, supporting organizations in maximizing the benefits of their VPN infrastructures.
Partnerware
Series B in 2000
Partnerware maximizes speed-to-market™ for channel-focused companies with the leading B2B Partner Relationship Management (PRM) solution, delivering measurable channel results in Internet time. As a multi-channel sales approach becomes critical in delivering value-added solutions to the marketplace, the need for PRM has grown dramatically. Partnerware provides distinct benefits for companies looking to leverage the power of indirect - Faster channel execution (from channel recruiting to product launches) - Measurable results from partner programs, channel marketing funds, and partner sales efforts - Increased market responsiveness to leap frog and stay ahead of competition - Easy implementation by deploying Web-based Partner Relationship Management solutions in Internet time
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