Avaya Holdings Corp. is a global provider of digital communications products, solutions, and services aimed at businesses. The company operates in two main segments: Products & Solutions and Services. The Products & Solutions segment focuses on unified communications and contact center platforms, which facilitate all-channel calling, messaging, meetings, and team collaboration. These solutions are designed to enhance customer engagement and value through a customizable portfolio of applications. The Services segment includes global support services, enterprise cloud and managed services, and professional consulting. Avaya also offers a range of business devices, such as IP-enabled handsets and video conferencing systems. The company markets its offerings through direct sales and a network of channel partners, including distributors and value-added resellers. Avaya is headquartered in Durham, North Carolina, and has established a strategic collaboration with RingCentral to advance its cloud transition.
Developer of digital identity platform designed to solve issues in security, privacy, and customer experience. The company's platform offers inbound authentication, outbound authentication, chat authentication, zero-knowledge verification, payment processing, regulatory compliance, document signing, and out-boarding, enabling clients to solve security issues.
Spoken Communications specializes in providing a cloud-based contact center platform designed to enhance performance and customer outcomes. Their flagship product, Spoken ConversationCenter, is an AI-enabled solution that manages and analyzes various digital conversations, including voice interactions through their patented TrueMeaning technology. This platform allows service providers to efficiently meet the evolving demands of modern consumers by optimizing service delivery costs through the use of AI and Big Data. Spoken's system supports omnichannel communications, intelligent skills-based routing, and real-time transcription, which help improve agent performance and customer satisfaction. By enabling continuous improvement in contact center operations, Spoken Communications aims to redefine the customer experience while reducing the need for costly agent transfers.
TelAPI offers developers a cloud based telephony platform with advanced telecom features and customizations not available in other cloud communications APIs.
Esna Technologies is a global leader in cloud-enabled unified communication and collaboration solutions. With over 23 years of experience, the company specializes in integrating real-time communication tools into everyday applications such as email and customer relationship management (CRM) systems. Esna's offerings include Esna Officelinx, which is available for both desktop and mobile devices, and Esna Cloudlink, designed for cloud-based business applications like Google Apps and Salesforce. By connecting people, processes, and information, Esna empowers organizations to enhance productivity and streamline their workflows, enabling efficient communication anytime and anywhere.
RADVISION is a leading provider of products and technologies for unified visual communications over IP and 3G networks. The company offers a comprehensive range of standards-based video networking infrastructure and developer toolkits, enabling customers and partners to efficiently deploy unified communication networks and services. RADVISION's offerings include room video conference systems, mobile video solutions, and scalable video-enabled desktop platforms, facilitating the integration of video, voice, data, and wireless communications. This positions RADVISION at the forefront of the unified communications sector, enhancing the development of video network equipment and solutions.
Aurix Ltd.
Acquisition in 2011
Aurix is a global provider of phonetic speech search and analytics technology. Working with a network of technology partners, service delivery professionals and resellers, Aurix provides solutions that help improve efficiency and generate business intelligence.
Sipera Systems is a leader in providing solutions for the secure adoption of Unified Communications (UC), enabling users worldwide to protect their VoIP, video, collaboration, and messaging applications. The company's innovative "Borderless UC" framework allows for secure communications across various devices and locations. With a strong focus on VoIP and UC security, Sipera supports enterprises in implementing secure remote work, distributed call centers, and effective business continuity strategies. Their comprehensive offerings include protection against toll fraud, secure SIP trunks, and provisions for media logging and archiving. Backed by the research from the Sipera VIPER Lab, Sipera Systems delivers high-performance security solutions that enhance communication while minimizing risks for clients in converged internet protocol networks.
Adomo, Inc. provides messaging solutions that integrate into telephony and data networks of enterprises. It offers pre-installation project management, implementation, and custom speech tuning and voice applications services. The company serves financial, legal, healthcare, and manufacturing industries. Adomo, Inc. was founded in 1999 and is based in Cupertino, California. As of July 24, 2009, Adomo, Inc. operates as a subsidiary of Avaya Inc.
Agile Software NZ Ltd.
Acquisition in 2009
Agile Software NZ Ltd. operates as a software developer. Agile Software is the developer of the Avaya Contact Center Express solution.
Ubiquity Software specializes in developing software applications that utilize Session Initiation Protocol (SIP) technology. The company provides a range of applications designed to enhance communication and multimedia experiences, including voice-over-IP telephony, audio and video conferencing, unified messaging, and push-to-talk services. Additionally, Ubiquity Software supports multimedia push services and applications for multiplayer online gaming, positioning itself as a versatile player in the software development industry focused on improving connectivity and interactivity across various platforms.
Traverse Networks
Acquisition in 2006
Traverse Networks is a leading supplier of enhanced voice services technology to communications service providers in the US. With unique and highly scalable technology, Traverse Networks helps partners generate new revenue streams by complementing existing products or enabling the creation of new enhanced services.
Nimcat Networks is a leading provider of embedded Peer-to-Peer (P2P) call processing software. Nimcat P2P software runs on standard Voice over IP (VoIP) telephone sets. Using the processing and memory components of the VoIP set, the Nimcat-enabled solution eliminates the need for costly central equipment. Nimcat IP-based products allow small businesses to benefit from cost effective and feature rich telephony solutions. These solutions are easy to use, less expensive than traditional PBX or Centrex based architectures, and require no specialized installation. Industry forecasting experts have predicted approximately 40M new lines/year of IP-based PBX will be deployed worldwide by 2006. In North America alone, it is forecast that about 6M lines will be installed in 2006. Over the next few years, IP-PBX technology is expected to have close to an 80% average growth rate.
RouteScience Technologies is a maker of adaptive networking software (ANS) for enterprises and service providers. ANS monitors, assesses and automatically adjusts the network environment to optimize data traffic flow and enhance the performance of advanced applications, such as Internet Protocol (IP) telephony.
Tenovis GmbH
Acquisition in 2004
Tenovis GmbH is a provider of enterprise communications systems and services. Tenovis provides communications solutions, including telephony, call and contact centres, customer relationship management, messaging, networking and services to companies and public authorities across Europe.
Spectel have balanced their breadth of conferencing platforms, applications, and services with simplicity and scalability - conferences can be scheduled, moderated, and managed from standard desktop tools like the telephone, or the Web. Their scalable conferencing technology integrates with existing and emerging network infrastructures, supporting any combination of circuit- and packet-switched networking. And their modular architecture supports multiple applications, facilitates smooth upgrades and integrates seamlessly with existing communications infrastructures. Simplicity, scalability, ease-of-use, affordability, and unmatched support - together, they form the basis of Spectel's offerings, and the commitments they make to their customers.
VPNet Technologies specializes in the development and marketing of virtual private network (VPN) solutions and devices aimed at service providers and enterprises. The company offers a range of products designed to ensure reliable, high-performance VPN connectivity while maintaining security and manageability. Its scalable VPNware™ Systems are engineered to cater to various VPN applications, delivering robust IPSec security and enhancing productivity for organizations of all sizes. Additionally, VPNet Technologies produces the VSU Series of dedicated hardware-based VPN gateways, which facilitate secure data communications over public internet protocol networks. The company also provides the VPNremote Client, a software product that enables secure access to enterprise network resources, supporting organizations in maximizing the benefits of their VPN infrastructures.
Partnerware maximizes speed-to-market™ for channel-focused companies with the leading B2B Partner Relationship Management (PRM) solution, delivering measurable channel results in Internet time. As a multi-channel sales approach becomes critical in delivering value-added solutions to the marketplace, the need for PRM has grown dramatically. Partnerware provides distinct benefits for companies looking to leverage the power of indirect - Faster channel execution (from channel recruiting to product launches) - Measurable results from partner programs, channel marketing funds, and partner sales efforts - Increased market responsiveness to leap frog and stay ahead of competition - Easy implementation by deploying Web-based Partner Relationship Management solutions in Internet time
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