Avaya
Avaya is a global leader in communication systems, applications, and services, focusing on providing digital communication products and solutions for businesses of all sizes, including large corporations and government agencies. The company specializes in Unified Communications and Contact Center platforms, offering a range of software solutions that integrate voice and data services. Avaya's offerings include office phone systems utilizing Internet Protocol (IP) and Session Initiation Protocol (SIP) telephony, as well as additional services such as messaging, web access, and interactive voice response. The company operates through two main segments: Products and Solutions, which includes its platforms and applications, and Services, which encompasses Global Support Services, Enterprise Cloud, Managed Services, and Professional Services. A significant portion of Avaya's revenue is derived from its Services segment, which supports customers in creating customized applications and automated workflows tailored to their specific needs. Avaya distributes its products directly and through a network of resellers and systems integrators, with the majority of its sales being made indirectly.
23 past transactions
Edify
Acquisition in 2024
Edify is a cloud-native platform that provides an all-in-one solution for contact center operations and unified communications. Its flagship product, Edify CX, delivers a comprehensive omnichannel experience, allowing users to manage customer interactions seamlessly across various channels. The platform incorporates artificial intelligence and machine learning to facilitate automated assistance, enhancing operational efficiency. In addition to Edify CX, the company offers Edify EX for unified communications, Edify Developer for communication platform as a service (CPaaS), and Edify Workflows, which provides no-code solutions to replace traditional voice response and automation systems. Edify aims to strengthen connections between businesses and their customers, as well as improve internal communication among teams, all backed by a robust uptime guarantee.
Journey
Corporate Round in 2021
Journey’s identity platform establishes ultra high veracity identity of customers and employees. Easily deploy secure voice, digital, in-person interactions without exposing employees to sensitive information.
CT Suite
Acquisition in 2021
CT Suite is already a-inclusive system that allows your communications center to proceed easily and save time.
Spoken Communications
Acquisition in 2018
Spoken Communications specializes in providing a cloud-based contact center platform designed to enhance performance and customer outcomes. Their flagship product, Spoken ConversationCenter, is an AI-enabled solution that manages and analyzes various digital conversations, including voice interactions through their patented TrueMeaning technology. This platform allows service providers to efficiently meet the evolving demands of modern consumers by optimizing service delivery costs through the use of AI and Big Data. Spoken's system supports omnichannel communications, intelligent skills-based routing, and real-time transcription, which help improve agent performance and customer satisfaction. By enabling continuous improvement in contact center operations, Spoken Communications aims to redefine the customer experience while reducing the need for costly agent transfers.
TelAPI
Acquisition in 2016
TelAPI is a developer of a cloud-based telephony platform located in South Amboy, New Jersey. The company provides advanced telecommunications features and customization options that are not typically available in other cloud communications APIs. By focusing on the needs of developers, TelAPI enables the integration of sophisticated telephony functionalities into various applications, enhancing communication capabilities for businesses and organizations.
Esna Technologies
Acquisition in 2015
Esna Technologies is a global leader in providing cloud-enabled unified communication and collaboration solutions. With over 23 years of experience, the company specializes in integrating real-time communication tools into daily-used applications like email and CRM, enabling seamless communication anytime, anywhere. Esna's products include Officelinx for desktop and mobile devices, Officelinx Mobile for various smartphones and tablets, and Cloudlink for cloud-based business applications. These solutions connect people, processes, and information, helping organizations enhance productivity and efficiency.
ITNavigator
Acquisition in 2013
ITNavigator provides cloud, social media, reporting and management solutions.
RADVISION
Acquisition in 2012
RADVISION is a leading provider of products and technologies for unified visual communications over IP and 3G networks. The company offers a comprehensive range of standards-based video networking infrastructure and developer toolkits, enabling customers and partners to efficiently deploy unified communication networks and services. RADVISION's offerings include room video conference systems, mobile video solutions, and scalable video-enabled desktop platforms, facilitating the integration of video, voice, data, and wireless communications. This positions RADVISION at the forefront of the unified communications sector, enhancing the development of video network equipment and solutions.
Aurix
Acquisition in 2011
Aurix is a global provider of phonetic speech search and analytics technology, specializing in solutions that enhance efficiency and generate business intelligence. The company offers a phonetic speech search engine that enables real-time identification, searching, data mining, and analysis of audio and audiovisual material. Its Gopher-it software is tailored for call center speech search and analytics, while the Hound-it software supports early case assessment, e-discovery, and forensic data searches. Additionally, Aurix provides a software development kit that allows the creation of custom applications utilizing its phonetic speech search engine, thereby catering to a diverse range of client needs through a network of technology partners and resellers.
Sipera Systems
Acquisition in 2011
Sipera Systems is a leading provider of communications security solutions, specializing in the protection of Unified Communications (UC) systems. The company offers innovative products designed to secure various applications, including voice-over IP (VoIP), video conferencing, messaging, and collaboration tools. Sipera's "Borderless UC" approach allows secure communications across any device and location, facilitating the seamless adoption of advanced communication technologies. Supported by research from the Sipera VIPER Lab, the company's solutions address critical security needs such as remote workforce deployment, distributed call centers, and protection against toll fraud, while ensuring business continuity and compliance. By delivering application-layer security for real-time communications, Sipera enables organizations to operate in converged IP networks with reduced risk and enhanced returns on investment.
Konftel
Acquisition in 2011
Konftel is a prominent designer and manufacturer of audio collaboration technology, specializing in conference telephone equipment tailored for the telecommunications industry. The company provides a range of products including conference phones and audio conferencing solutions, enabling businesses to conduct meetings efficiently, regardless of geographical distance. In addition to traditional conference calls, Konftel's offerings encompass video meetings and collaborative services, enhancing communication and connectivity for organizations worldwide.
Nortel - Enterprise Solutions Business
Acquisition in 2009
Nortel - Enterprise Solutions Business
Adomo
Acquisition in 2009
Adomo, Inc. is a messaging solutions provider that specializes in integrating its technology into the telephony and data networks of enterprises. Founded in 1999 and based in Cupertino, California, the company offers a range of services including pre-installation project management, implementation, and custom speech tuning and voice applications. Adomo serves various industries, including financial, legal, healthcare, and manufacturing. As of 2009, Adomo operates as a subsidiary of Avaya Inc.
Agile Software NZ
Acquisition in 2009
Agile Software NZ Ltd. operates as a software developer. Agile Software is the developer of the Avaya Contact Center Express solution.
Ubiquity Software
Acquisition in 2007
Ubiquity Software is a developer of software applications that leverage Session Initiation Protocol (SIP) technology. The company specializes in creating a range of applications, including voice-over-IP telephony, audio and video conferencing, unified messaging, and push-to-talk services. Additionally, Ubiquity Software provides solutions for multiplayer online gaming and other multimedia push services, positioning itself as a key player in the communications and multimedia application market.
Traverse Networks
Acquisition in 2006
Traverse Networks is a leading supplier of enhanced voice services technology to communications service providers in the US. With unique and highly scalable technology, Traverse Networks helps partners generate new revenue streams by complementing existing products or enabling the creation of new enhanced services.
Nimcat Networks
Acquisition in 2005
Nimcat Networks is a prominent provider of embedded call processing software that utilizes peer-to-peer (P2P) technology within standard Voice over IP (VoIP) telephone sets. By leveraging the processing and memory capabilities of these VoIP devices, Nimcat's software eliminates the need for expensive central equipment, thereby offering cost-effective and feature-rich telephony solutions for small businesses. These solutions are designed to be user-friendly and do not require specialized installation, making them an attractive alternative to traditional PBX or Centrex systems. As the demand for IP-based PBX technology continues to grow, with significant increases in deployment anticipated, Nimcat Networks positions itself to meet the evolving needs of business communication effectively.
RouteScience Technologies
Acquisition in 2004
RouteScience Technologies is a maker of adaptive networking software (ANS) for enterprises and service providers. ANS monitors, assesses and automatically adjusts the network environment to optimize data traffic flow and enhance the performance of advanced applications, such as Internet Protocol (IP) telephony.
Tenovis GmbH
Acquisition in 2004
Tenovis GmbH is a provider of enterprise communications systems and services. Tenovis provides communications solutions, including telephony, call and contact centres, customer relationship management, messaging, networking and services to companies and public authorities across Europe.
Spectel
Acquisition in 2004
Spectel have balanced their breadth of conferencing platforms, applications, and services with simplicity and scalability - conferences can be scheduled, moderated, and managed from standard desktop tools like the telephone, or the Web. Their scalable conferencing technology integrates with existing and emerging network infrastructures, supporting any combination of circuit- and packet-switched networking. And their modular architecture supports multiple applications, facilitates smooth upgrades and integrates seamlessly with existing communications infrastructures. Simplicity, scalability, ease-of-use, affordability, and unmatched support - together, they form the basis of Spectel's offerings, and the commitments they make to their customers.
Quintus
Acquisition in 2001
Quintus Corporation, founded in 1984, began as a Prolog compiler company focused on artificial intelligence. After being acquired by Intergraph in 1989, it shifted towards the early customer relationship management (CRM) sector. Following a management buyout in 1995, Quintus transitioned to developing multi-channel Internet-enabled contact center solutions, enhancing its offerings through acquisitions. The company went public in 1999 as a notable e-CRM vendor during the Internet boom. However, after experiencing financial challenges in 2000, Quintus was acquired by Avaya Inc. in 2001. Under Avaya, Quintus's technology evolved into the Avaya Interaction Center, a comprehensive omnichannel contact center solution that serves numerous large organizations. Quintus specializes in managing customer interactions across various channels, including the internet, email, and telephone, helping clients in the call center industry improve customer satisfaction and loyalty while maximizing revenue potential.
VPNet Technologies
Acquisition in 2001
VPNet Technologies is a developer and marketer of advanced virtual private network (VPN) solutions tailored for service providers and enterprises. The company specializes in creating high-performance products that enhance security, manageability, and overall performance across various VPN applications. Its scalable VPNware™ Systems are designed to meet the needs of organizations of all sizes, offering robust IPSec security that maximizes cost savings and boosts productivity. VPNet Technologies also produces the VSU Series of dedicated, hardware-based VPN gateways, which facilitate secure data communications over public internet protocol networks. Additionally, the VPNremote Client software enables secure, authenticated access to enterprise network resources, further enhancing the company's comprehensive suite of VPN solutions.
Partnerware
Series B in 2000
Partnerware maximizes speed-to-market™ for channel-focused companies with the leading B2B Partner Relationship Management (PRM) solution, delivering measurable channel results in Internet time. As a multi-channel sales approach becomes critical in delivering value-added solutions to the marketplace, the need for PRM has grown dramatically. Partnerware provides distinct benefits for companies looking to leverage the power of indirect - Faster channel execution (from channel recruiting to product launches) - Measurable results from partner programs, channel marketing funds, and partner sales efforts - Increased market responsiveness to leap frog and stay ahead of competition - Easy implementation by deploying Web-based Partner Relationship Management solutions in Internet time
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