LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
SpeechIQ, LLC develops an artificial intelligence driven speech analytics and quality assurance platform. The company was founded in 2015 and is based in Columbus, Ohio. As of January 27, 2020, SpeechIQ, LLC operates as a subsidiary of LiveVox, Inc.
Teckst is a platform that enables real time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with your CRM, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management. Our mobile app ensures that texts sent on the go are imported into the CRM for full visibility and tracking. Started in 2014, today Teckst powers messaging for leading brands across a variety of industries, including ESPN, The New York Mets, Lyft, T-Mobile, and Chanel.
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