Mitel Networks

Unify Inc., also known as Unify Enterprise Communications Inc., is a global communications software and services provider headquartered in Boca Raton, Florida. Founded in 2008, the company specializes in delivering integrated communications solutions for a diverse range of industries, including healthcare, finance, public sector, and manufacturing. Unify offers a comprehensive suite of services, including unified communications applications, voice platforms, team collaboration tools, and contact center solutions, catering to both large enterprises and small to medium-sized businesses. Its primary product brands include OpenScape for unified communications and HiPath for converged enterprise communications. Unify's solutions enable seamless integration of multiple networks, devices, and applications, facilitating effective team interactions. Additionally, the company provides managed, professional, maintenance, and support services to enhance operational efficiency. Unify has established strategic alliances with major telecommunications and technology firms, further expanding its global reach and capabilities. In 2013, the company rebranded from Siemens Enterprise Communications Inc. and is currently a subsidiary of Atos SE.

ShoreTel, based in Sunnyvale, California, specializes in developing and selling Internet Protocol (IP) communication systems for enterprises both domestically and internationally. The company provides a range of solutions, including IP phones, voice switches, and service appliances, all built on a distributed software architecture that allows multi-site businesses to operate under a unified telecommunications system. Key offerings include the ShoreTel Communicator, which integrates IP telephony with instant messaging and video collaboration, as well as a contact center solution that efficiently routes incoming contacts. Additionally, ShoreTel supports businesses with custom application development, system design, installation, and training services. Founded in 1996, ShoreTel serves a diverse clientele, including small, medium, and large companies, as well as public institutions across various sectors such as education, healthcare, and technology.

Mavenir is a cloud-native network software provider that focuses on transforming telecommunications networks for Communications Service Providers (CSPs). The company offers a comprehensive suite of products that spans all layers of network infrastructure, including 5G application layers, packet core, and radio access networks (RAN). With a track record of pioneering advanced technologies such as VoLTE and Virtualized RAN, Mavenir serves over 250 CSP customers in more than 130 countries, impacting over 50% of global subscribers. Their innovative solutions are designed to enhance service agility and reduce costs while promoting revenue generation and protection. By leveraging disruptive technology architectures, Mavenir aims to redefine network economics and accelerate the evolution of network functions virtualization (NFV) to achieve web-scale efficiencies.

OAISYS Call Recording Software Solutions Summary: OAISYS provides easy-to-use, practical and affordable call recording solutions in support of regulatory compliance and quality monitoring requirements. Available across a complete range of deployment and access options, OAISYS call recording software applications offer certified interoperability with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, as well as SIP-based communications services. Detailed: OAISYS is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications systems, including those from Avaya, Mitel, ShoreTel and Toshiba, OAISYS' Tracer and Talkument product portfolio helps companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance and other critical business concerns. OAISYS is headquartered in Tempe, Arizona, and OAISYS Limited is located in Cambridge, England. Tracer is the industry’s leading contact center management solution, delivering enterprise-class call recording functionality paired with advanced quality assurance, personnel development and reporting tools, as well as optional synchronized screen recording capabilities. It reduces training costs and increases revenue, driving overall contact center profitability. Talkument personal voice documentation and collaboration software creates digital media documents from business telephone calls, making them available to organize, retrieve, playback, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other key business areas.

Aastra Technologies Limited specializes in developing products and systems for communication networks, including Internet access. The company offers a range of solutions, such as residential and business telephone terminals, screen telephones, and Enterprise Private Branch Exchanges (PBX). Additionally, Aastra produces network access terminals and high-quality digital video encoders, decoders, and gateways. Aastra's focus is on providing comprehensive unified communications solutions, allowing customers to communicate effectively, collaborate efficiently, and adapt to changes in their environments.

PrairieFyre Software Inc. is a Microsoft Gold Certified Partner specializing in .NET-based telecommunications products. The company develops various solutions, including contact center software, call accounting, and customer relationship management tools. Leveraging Microsoft best practices and Mitel's advanced telephony technologies, PrairieFyre focuses on delivering innovative and dynamic Internet-based software solutions. In addition to its core software offerings, the company provides business analytics and workforce optimization services, which help enterprises track and analyze call patterns while optimizing their operations. PrairieFyre is dedicated to integrity and excellence throughout its development process, ensuring that clients receive comprehensive support, including custom development, education, installation, and consulting services.