NICE

LiveVox is a cloud-based contact center platform that facilitates over 14 billion interactions annually, catering to enterprises, business process outsourcers, and collections agencies. The company offers a comprehensive CCaaS solution that integrates omnichannel communications, customer relationship management, and workforce optimization, allowing clients to engage effectively with their customers through preferred communication channels. With 20 years of experience in cloud technology, LiveVox emphasizes risk mitigation and security, empowering businesses to adapt in a dynamic environment. Headquartered in San Francisco, LiveVox has a global presence with offices in several cities, including Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India. The company employs over 500 professionals dedicated to driving innovation and enhancing the customer and agent experience.

AtlasRTX is a technology company that specializes in artificial intelligence solutions, particularly through the use of chatbots designed for business assistance. The company's innovative technology facilitates relevant, on-demand interactions with customers and prospects, allowing for engagement at every stage of the buying cycle. AtlasRTX's chatbots are capable of providing services around the clock in over 100 languages, utilizing various communication platforms such as text, messaging, and web chat. By enhancing customer experiences and streamlining engagement, AtlasRTX aims to support businesses in effectively reaching and interacting with their audiences.

Kaizan is an artificial intelligence company that specializes in enhancing the capabilities of client teams through its innovative client intelligence platform. The platform leverages conversation intelligence to streamline the management and scaling of client relationships, providing users with essential insights needed for proactive engagement. By consolidating summaries of conversations, next steps, risks, and opportunities, Kaizan empowers teams to retain and grow their client base effectively. This solution not only helps users manage their workflows more efficiently but also supports them in improving the overall health of their client interactions, fostering stronger relationships and enhancing workplace productivity.

Moxie Software, Inc. is a technology company that develops innovative software solutions designed to enhance customer engagement and decision-making for businesses. Offering a range of tools including intelligent decisioning, performance analytics, live chat, email, and web self-service, Moxie's solutions enable companies to anticipate customer needs and connect in real-time. The company serves various sectors including online retail, financial services, healthcare, high technology, travel, and hospitality, both domestically and internationally. Moxie provides a comprehensive suite of services, including cloud solutions, advisory support, implementation, and training. Founded in 2006 and headquartered in San Bruno, California, Moxie aims to transform the eCommerce landscape by helping over 600 leading brands improve customer loyalty and drive conversion and revenue.

MindTouch, Inc. is a software company based in San Diego, California, that specializes in web-based open source solutions aimed at enhancing customer engagement and self-service experiences. Founded in 2004, MindTouch provides a cloud platform that transforms traditional product help content into interactive customer engagement channels, enabling businesses to create knowledgeable product experts among their users. The company's offerings include a WYSIWYG authoring and publishing solution, an adaptive search engine, and ticketing integration that facilitates seamless access to support resources. MindTouch also incorporates behavioral analytics to inform content strategies and enhance user experiences. Its services are utilized across various industries, including technology, healthcare, finance, and education, to improve customer success, drive product adoption, and optimize online content, ultimately contributing to increased sales and customer retention.

Brand Embassy is a digital customer engagement platform that specializes in social customer service solutions, primarily for the telecommunications industry. Founded in 2011 and headquartered in Prague, with additional offices in London, San Francisco, and other locations, the company offers a cloud-based software-as-a-service platform that integrates various digital customer service channels, including social media, live chat, email, and forums. Its technology leverages AI-powered chatbots and intelligent routing to enhance real-time customer interactions, allowing businesses to efficiently manage inquiries across multiple platforms. Brand Embassy's solutions have been adopted by notable clients such as T-Mobile, Vodafone, and Alibaba, resulting in significant improvements in agent productivity and sales conversions. The company aims to facilitate the digital transformation of contact centers, enabling organizations to scale their operations effectively without increasing headcount.

Mattersight Corporation, a subsidiary of NICE Systems Inc., specializes in enterprise analytics with a focus on customer and employee interactions. The company offers a behavioral analytics software platform that captures and analyzes various data points, including customer interactions and employee desktop activities. This analysis enables organizations to optimally route customers to the most suitable employees, thereby enhancing operational performance and predicting future outcomes. Mattersight's solutions are designed to improve conversations between agents and customers by matching them based on personality styles, leading to better interaction outcomes and increased revenue. The company's services are utilized by major brands in sectors such as healthcare, telecommunications, finance, and retail to boost agent performance and achieve operational efficiencies.

WorkFlex Solutions LLC, founded in 2009 and based in Cincinnati, Ohio, specializes in providing innovative call center workforce auto-optimization solutions in Canada and the United States. The company offers a comprehensive suite of tools designed to enhance intraday staffing and performance management for contact centers. Its flagship products include WorkFlex Manager, a real-time decision engine that automates staffing processes, and the Agent Alert System, which facilitates timely notifications to improve agent adherence. Additionally, the Workforce Scheduler simplifies overtime staffing through real-time decision-making capabilities. WorkFlex Solutions also provides consulting and support services, such as technology deployment, workforce planning, and training for software management. Its solutions are tailored for business process outsourcers, service providers, and various industries, including financial services and healthcare. By applying real-time supply chain methodologies, WorkFlex significantly improves service delivery efficiency, agent satisfaction, and operational productivity, while enabling organizations to maximize their existing workforce management investments.

FICX is a company that transforms customer experiences for leading brands through its innovative no-code customer experience (CX) app development and automation platform. Founded in 2012, FICX specializes in providing mobile digital engagement tools that enhance traditional customer service systems, allowing enterprises to streamline and digitize customer interactions effectively. Its platform enables businesses to deploy visual content during voice interactions, optimizing communication between service providers and customers. With a focus on industries like finance, insurance, and telecommunications, FICX helps modern enterprises reduce costs, increase sales conversions, and improve customer satisfaction by minimizing friction in sales and service processes. The company operates in the United States, the UK, and Israel, and has received recognition for its contributions to digital customer experience solutions.

NICE inContact specializes in cloud-based customer experience solutions designed to help organizations deliver exceptional service while achieving key business objectives. The company offers the NICE inContact CXone™, a leading cloud customer experience platform that integrates advanced features such as Omnichannel Routing, Workforce Optimization, Analytics, Automation, and Artificial Intelligence. Their services include automated call distribution, self-service menus, interactive voice response, database integration, and multimedia contact management. Additionally, NICE inContact provides management reporting, workforce management, custom call routing, call flow design, and online training tools, supporting both domestic and international long-distance contact services.

Nexidia Inc. is a technology company specializing in dialogue and audio analysis products designed to optimize audio and video media. Founded in 2000 and headquartered in Atlanta, Georgia, Nexidia offers a range of solutions including Nexidia Interaction Analytics for analyzing contact center interactions, Nexidia Capture for call recording, and Nexidia Dialogue Search which allows users to search audio content by keywords. The company provides various tools for automating closed captioning and ensuring compliance with video descriptions, as well as Audio Discovery OnDemand for organizing sound recordings. Nexidia also offers consulting, training, support services, and software development kits for unstructured audio search. Its clientele spans multiple industries, including communications, healthcare, financial services, and entertainment, enabling organizations to extract value from unstructured audio and video content. Formerly known as Fast-Talk Communications, Nexidia became a subsidiary of NICE Systems Ltd. in 2016.

Redkite Financial Markets, founded in 2009, specializes in providing financial institutions with advanced tools for monitoring trading activities amid the complexities of contemporary market environments. The company develops real-time market surveillance systems designed to enhance the detection of suspicious trading activities. By analyzing all orders and executions, Redkite's products enable clients to optimize their oversight of market transactions, ensuring compliance and safeguarding against irregular trading practices.

Merced Systems is a provider of enterprise software solutions that specializes in Sales Performance Management and Service Performance Management. The company aims to enhance the productivity and effectiveness of its customers' employees and teams, along with their extended partnerships. Its software integrates diverse data from existing applications, enabling companies to calculate commissions, track key performance indicators, conduct analytics, automate reporting, and set clear goals for employee performance. This comprehensive approach helps organizations boost overall productivity. With a proven history of growth, Merced Systems has delivered significant business impact to over 125 customers and has maintained profitability for the past seven years. The company has been recognized in Deloitte’s Technology Fast 500 list and INC. Magazine’s Top 100 fastest-growing private software companies in the U.S. in 2009. Headquartered in Silicon Valley and London, Merced serves major clients across more than 20 countries globally.

The Fizzback Group, founded in 2004, specializes in customer engagement solutions that empower businesses to capture and analyze customer feedback in real-time. By leveraging a unique artificial intelligence engine, Fizzback transforms customer comments into actionable insights, allowing companies to respond effectively to their clients' needs. This innovative approach not only helps organizations enhance their customer service but also drives economic benefits by increasing customer lifetime value and fostering positive word-of-mouth. The Fizzback solution effectively amplifies the voice of customers, providing companies with valuable information to improve their offerings and engagement strategies.

CyberTech is a prominent provider of call recording solutions, established in 1985. As one of the largest companies in its field, it has developed a reputation for utilizing innovative recording technologies that ensure secure and future-proof solutions. In addition to its core offerings in call recording, CyberTech provides a range of services, including SAP, Geographic Information Systems (GIS), cloud transformation, business continuity planning (BCP), supply chain management, and DevOps. The company is recognized for its commitment to quality, holding a CMMI level 3 certification, which reflects its dedication to continuous improvement and effective service delivery.

eglue is a software company founded in 2001 that provides real-time customer interaction management solutions. The company seeks to make it possible for companies to cut through complexity, manage unpredictability, categorize information and win customer loyalty.

Orsus Solutions USA can help you handle all sorts of sticky situations. The company provides situation management software used to handle situation planning, response, and analysis functions for the security, safety, and crisis management markets. Orsus Solutions USA's customers include the Port of Houston Authority, American Electric Power, Transnet Freight Rail, and Teva Pharmaceutical. The company works closely with strategic partners to integrate and implement its products, including companies such as SAIC, Verint Systems, Barco, and Johnson Controls. Orsus Solutions USA was established in 1999. In 2010 NICE Systems acquired Orsus for about $22 million in cash.

Syfact is a global provider of investigative case management solutions, best practices, and technologies. The company employs a holistic, best practices approach, delivering investigative solutions in the areas of compliance, fraud, customer due diligence, and corporate security.

NICE Actimize is a leading provider of financial crime, risk, and compliance solutions for financial institutions and government regulators. The company specializes in using innovative technology to combat financial crime, safeguard consumer and investor assets, and ensure regulatory compliance. Its offerings include real-time fraud prevention, anti-money laundering detection, and trading surveillance solutions, addressing issues such as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence, and insider trading. NICE Actimize serves a diverse range of clients, including financial institutions, telecom service providers, retailers, airlines, and security agencies, helping them identify critical events and make informed business decisions.

Performix Technologies is a provider of employee performance management software solutions. The company’ products include Performance Manager, which enables managers and supervisors to break free from spending hours on consolidating spreadsheets and reports from various systems by supplying a single and integrated performance scorecard; Evaluation Manager, which provides online evaluation forms, automated form routing with timers and reminders, questions, routings, and processes; and Development Manager, which automates the management of various assets in a single application. Performix Technologies serves telecommunications, finance, utilities, and retail and entertainment industries. It has strategic partnerships with IBM, BusinessObjects, and Active Endpoints. The company was founded in 1998 and is headquartered in Burlington, Massachusetts.