Nice

goMoxie is a customer guidance platform ushering in new customers and increasing customer efficiency.

MindTouch offers cloud software that provides self-service customer experiences that create product experts and improves marketing, sales and support. We are a leading SaaS solution for customer success/engagement management helping companies create smarter customers to accelerate the sales cycle and drive product adoption. MindTouch transforms the product and help content your company already produces into a customer engagement channel. Bring the customer record in your customer relationship management (CRM) system and the customer’s self-service behavior together for insight into their experience with your brand. Create a mobile-ready, SEO-optimized site for all of a company’s content. MindTouch can help you double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers and customers into kick-ass product experts.

Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai. See more at www.brandembassy.com. See our CEO, Vit Horky, talking about the digital transformation in customer care here: https://youtu.be/V_JExmeiJKo

Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

WorkFlex’s solution for intraday management is the industry’s first and only purpose-built automation and optimization platform for contact center intraday staffing and performance management processes. BPOs and large service providers benefit from reduced management overhead, improved customer service levels, and increased agent satisfaction. Founded in 2009 and based in Cincinnati, WorkFlex has the only technology today that solves the full intraday workforce management challenge. Its patented solutions deliver near real-time matching of workforce supply with demand as well as on-demand scheduling adjustment. WorkFlex Manager, WorkFlex Alert, and WorkForce Scheduler automate virtually all manual intraday performance management issues, including issue analysis and solution identification, agent-supervisor communications, and the updating of existing workforce management systems. By applying real-time supply-chain methodologies to agent staffing, WorkFlex enables organizations to dramatically increase service delivery efficiencies and agent satisfaction while reducing the dependence on forecast accuracy. Designed to work with (and enhance) existing workforce management (WFM) systems, organizations can realize substantial savings using WorkFlex, in addition to increasing agent performance, reducing staff attrition, improving compliance, and increasing workforce administrator productivity (by as much as 500 percent).

FICX is reimagining the way leading brands digitally transform their customer experience. As a pioneer and a leader in no-code CX app development and automation, FICX empowers modern enterprises to rapidly digitize and automate CX journeys and deploy them anywhere they engage customers. Modern enterprises cut costs, convert more sales, and keep their customers happy by removing friction from sales and service. For more information, visit www.ficx.com. Founded in 2012, CallVU has supported leading global organizations in the financial, insurance and telecom sectors to maximize the value of their digital assets while improving operational efficiency. CallVU has operations in the United-States, the UK and Israel. The company was selected as “Cool Vendor in CRM and Customer Support, 2016” by Gartner and was named one of the “20 Most Promising Digital Experience Solution Providers in 2017” by CIO Magazine.

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Nexidia has delivered a platform that unlocks the untapped value inside the massive amounts of unstructured audio and video content by making it searchable and enabling you to achieve competitive advantages, operational efficiencies, and new business opportunities.

Redkite Financial Markets was established in 2009 to equip financial institutions with the tools and knowledge to better monitor their trading activities in today's complex market environment.

Merced’s Sales Performance Management and Service Performance Management solutions focus on improving the productivity, effectiveness, and other operational aspects of our customers’ employees and teams, as well as their extended partnerships and networks. Our products allow companies to integrate valuable but disparate data from existing software applications, calculate commissions and other critical KPIs, conduct analytics, automate reporting, and boost employee performance by setting clear goals and monitoring their progress - all of which increase company productivity. With a strong track record of growth and delivering business impact to more than 125 customers, Merced Systems has been profitable for the past seven years. Merced was ranked in Deloitte’s Technology Fast 500 ™ list of the fastest-growing technology companies in North America, as well as INC. Magazine’s Top 100 fastest-growing private software companies in the U.S. in 2009. Merced is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.

The Fizzback Group are innovators in customer engagement. Founded in 2004, the award-winning Fizzback solution helps companies to listen, respond, and act in real-time to their customers' comments. Feedback captured at the point of experience is analyzed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth.

CyberTech is a prominent provider of call recording solutions, established in 1985. It is recognized as one of the largest global players in this field and is noted for its rapid growth. The company employs innovative recording technologies to deliver secure, open, and future-proof solutions. In addition to call recording, CyberTech offers a range of services including SAP, geographic information systems (GIS), cloud services, business continuity planning (BCP), cloud transformation, supply chain management, and DevOps. As a CMMI level 3 organization, CyberTech demonstrates a commitment to quality and process improvement in its offerings.

eglue is a software company founded in 2001 that provides real-time customer interaction management solutions. The company seeks to make it possible for companies to cut through complexity, manage unpredictability, categorize information and win customer loyalty.

Orsus Solutions USA can help you handle all sorts of sticky situations. The company provides situation management software used to handle situation planning, response, and analysis functions for the security, safety, and crisis management markets. Orsus Solutions USA's customers include the Port of Houston Authority, American Electric Power, Transnet Freight Rail, and Teva Pharmaceutical. The company works closely with strategic partners to integrate and implement its products, including companies such as SAIC, Verint Systems, Barco, and Johnson Controls. Orsus Solutions USA was established in 1999. In 2010 NICE Systems acquired Orsus for about $22 million in cash.

Syfact is a global provider of investigative case management solutions, best practices, and technologies. The company employs a holistic, best practices approach, delivering investigative solutions in the areas of compliance, fraud, customer due diligence, and corporate security.

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:NICE.

Performix Technologies is a provider of employee performance management software solutions. The company’ products include Performance Manager, which enables managers and supervisors to break free from spending hours on consolidating spreadsheets and reports from various systems by supplying a single and integrated performance scorecard; Evaluation Manager, which provides online evaluation forms, automated form routing with timers and reminders, questions, routings, and processes; and Development Manager, which automates the management of various assets in a single application. Performix Technologies serves telecommunications, finance, utilities, and retail and entertainment industries. It has strategic partnerships with IBM, BusinessObjects, and Active Endpoints. The company was founded in 1998 and is headquartered in Burlington, Massachusetts.