Nuance Communications, Inc. specializes in conversational and cognitive artificial intelligence solutions that enhance everyday work and life by amplifying human intelligence. The company provides a range of technologies that understand, analyze, and respond to user inputs, thereby increasing productivity and security. Its Healthcare segment focuses on improving clinical documentation and patient record management through innovations like cloud-based speech solutions and voice-enabled applications. In the Enterprise segment, Nuance delivers automated customer engagement solutions utilizing speech and natural language understanding across various channels, including voice, mobile, web, and messaging. The company also offers services such as voicemail transcription. With a diverse clientele in sectors such as healthcare, financial services, telecommunications, government, and retail, Nuance Communications has established itself as a leader in the field, leveraging decades of expertise in AI and customer engagement. Founded in 1992 and headquartered in Burlington, Massachusetts, the company was formerly known as ScanSoft, Inc. before rebranding in 2005.
Saykara, Inc. is a healthcare technology company based in Seattle, Washington, founded in 2015. The company focuses on addressing physician burnout and enhancing productivity through its voice-enabled mobile app, Kara, which serves as an ambient and autonomous AI assistant. Kara significantly reduces the time physicians spend on charting by 70% and completely eliminates after-hours charting, while also improving the quality and completeness of clinical notes by 25%. By liberating physicians from tedious data entry and computer screens, Saykara enables more personalized and less rushed patient interactions. The technology is specialty agnostic and scalable, offered through a software-as-a-service (SaaS) subscription model. Saykara's solutions leverage advancements in voice recognition and machine learning to streamline workflows and improve patient care.
Voicebox is a recognized leader in Conversational AI, specializing in voice recognition and natural language understanding. The company has developed a unique conversational voice technology that allows for an artificial intelligence interface to operate across various devices and support multiple users. By utilizing patented context management, Voicebox enhances human-like conversation capabilities, moving beyond traditional one-question, one-answer interactions. Founded in 2001 in Bellevue, Washington, Voicebox has expanded its presence internationally with offices in Europe and Asia. The company has been influential in pioneering the Connected Device trend, earning accolades for its innovative approach and expertise in embedded, server, and hybrid operations.
iScribes equip physicians with a mobile app and wearable technology to record patient visits, enabling offsite trained medical scribes to access recordings through their secure portal and efficiently complete documentation directly in providers’ EMR systems. They have incorporated leading security features to ensure that their technology is 100% HIPAA compliant.
mCarbon is a provider of innovative revenue uplift and customer value management products for Telecom operators globally. Since inception, mCarbon has successfully transitioned from network VAS roots to becoming an innovator in subscriber revenue services for CSP’s.
TouchCommerce (formerly inQ, Inc.) delivers results for market-leading brands with innovative online engagement solutions that enhance customer experience, increase revenue and reduce support costs while using real time customer data analytics.
Notable Solutions, Inc. (NSi) was founded in 1995 to provide complete technology solutions in the fields of Software Development, System Engineering, Technology Training and Business Consulting. Since that time NSi has evolved toward software and hardware design, development, network integration, and support of document management systems.
Accelarad is a company that provides a cloud-based medical image sharing platform designed to enhance digital operations for physicians in radiology groups. Established in 1999 and headquartered in Atlanta, Georgia, Accelarad's software facilitates radiology reading and clinical image management by utilizing various networks and telecommunications infrastructure, including the internet. This innovative approach allows hospitals and clinics to access a comprehensive and cost-effective tool for managing medical images efficiently.
Cognition's Semantic Natural Language Processing (NLP) technologies add word and phrase meaning and understanding to computer applications, providing a technology and/or end-user with actionable content based upon a semantic knowledge of the language. This understanding results in simultaneously much higher precision and recall of salient data within the universe of possible results.
Tweddle Group - Tweddle Connect business
Acquisition in 2013
Tweddle Connect Business is an application and content service delivery platform for in-car infotainment systems.
Copitrak specializes in the manufacturing and sale of cost control and expense recovery solutions, focusing on print accounting services. The company develops both software and hardware products, along with Internet-enabled devices designed to enhance efficiency in managing printing and related expenses. By integrating technology into their offerings, Copitrak aims to provide businesses with effective tools for monitoring and controlling costs associated with printing activities.
VirtuOz specializes in Digital Customer Relationships, offering Intelligent Virtual Agents designed for large and mid-market enterprises. These virtual agents enhance online marketing, sales, and support channels, providing a high-quality user experience while improving operational efficiency. The company has been recognized for its innovative solutions, which facilitate online self-service at a significantly lower cost compared to traditional methods. VirtuOz combines advanced virtual agent technology with industry best practices in development, deployment, and optimization, yielding predictable and measurable outcomes. The company is a leader in the deployment of intelligent virtual agents, having processed over 166 million conversations for clients in 2011 alone, and serves a wide array of notable Global 2000 companies.
Accentus is a leading provider of Health Information Management (HIM) services in Canada, specializing in outsourced medical transcription and editing. The company offers a comprehensive suite of services designed to enhance physician productivity and optimize value for healthcare organizations. Accentus serves a diverse clientele that includes hospitals, clinics, and independent physician groups across the country, focusing on delivering high-quality transcription and coding solutions tailored to the needs of the healthcare sector.
J.A. Thomas & Associates specializes in physician-oriented and clinical documentation improvement (CDI) programs for the healthcare industry. With over two decades of experience, the company has played a pivotal role in establishing the CDI industry, offering both technology and professional services aimed at enhancing clinical documentation for healthcare providers. J.A. Thomas & Associates emphasizes the importance of compliant documentation management, helping organizations improve the accuracy and effectiveness of their clinical records.
Quadramed Quantim Corp
Acquisition in 2012
Quantim provides hospitals and healthcare organizations with software and services that maximize HIM professionals’ productivity while ensuring appropriate financial reimbursement to the institution.
QuadraMed is a leading provider of healthcare technologies and services that help turn quality care into positive financial outcomes. QuadraMed provides innovative solutions that streamline processes, ensure compliance and help healthcare professionals deliver quality patient care. Behind the Company's products and services is a staff of 600 professionals whose experience and dedication have earned QuadraMed the trust and loyalty of clients at over 2,000 healthcare provider facilities.
Ditech Networks specializes in advanced voice processing solutions that enhance communication for carriers, enterprises, and consumers. The company offers services such as high-accuracy voice-to-text recognition and speech enhancement, helping to improve the quality of spoken communication. With over 20 years of experience, Ditech's technology is utilized in wireline, mobile, and VoIP networks worldwide, allowing global communications providers to address challenges related to service differentiation, network expansion, and call capacity. Ditech Networks serves a diverse clientele, including major telecommunications companies. The firm is headquartered in San Jose, California.
SafeCom
Acquisition in 2012
SafeCom is a Danish developer of printer-management software. SafeCom has products that have broad language coverage for MFP solutions.
Xobni, founded in 2008, specializes in enhancing email and address book functionality through its Smartr product suite. The company's software creates comprehensive profiles for contacts by automatically aggregating correspondence history and information from various social networks, including LinkedIn, Twitter, Facebook, and Skype. This enables users to easily access and search for details about individuals they have interacted with via email, calls, or texts. Xobni's offerings include products tailored for popular platforms such as Outlook, Gmail, Android, and iPhone, providing users with a more organized and efficient way to manage their communications and professional relationships.
Vlingo is a provider of speech recognition software that offers a virtual assistant capable of converting spoken words into actionable tasks. By integrating voice-to-text technology, natural language processing, and an Intent Engine, Vlingo understands user intent and performs relevant actions. Users can interact with their devices through voice commands, facilitating connections with people, businesses, and activities that matter to them. The company’s co-founders, Mike Phillips and John Nguyen, have significant experience in the speech recognition industry, having previously worked at SpeechWorks, which was acquired by Nuance Communications. Vlingo's software supports a variety of applications, including email, text messaging, web search, dialing, and launching mobile applications, enhancing the user experience by providing a seamless voice interface for mobile interactions.
Swype creates text input technology for screens. The patented interface enables users to create words with one continuous finger motion across an on-screen keyboard. This approach provides a faster and easier way to write. Swype delivers single-tap, multi-tap, predictive and "swype" motions for both stylus and finger based input. In addition, the application is designed to work across a variety of devices such as phones, tablets, game consoles, kiosks, televisions, virtual screens and more. Seattle based Swype Inc. was founded by Cliff Kushler and Randy Marsden in 2003. Cliff is the co-inventor of T9, the standard predictive text-entry solution used on almost 3 billion mobile phones worldwide. Randy is the developer of the onscreen keyboard included in Windows, with an installed base of over 500 million units
Loquendo is a prominent developer of voice technologies, specializing in speech recognition, speech synthesis, and speaker verification and identification. Established in 2001, the company builds on over 25 years of research and development in voice processing inherited from Telecom Italia Lab. It operates as a private entity with a global presence, maintaining offices in Europe and North America, as well as a network of resellers and partners worldwide. Loquendo's innovative software is utilized in various applications, including portable and in-car navigation systems, assistive devices, and voice-controlled domestic technologies, demonstrating its commitment to advancing the field of speech technology.
Webmedx, Inc. provides medical documentation services. It offers transcription outsourcing solutions to support the clinical documentation needs of hospitals and clinics; and Webmedx Enterprise, a Web-native document and content management technology platform, which transforms physician dictation into clinical documentation possible for patient care and usable content for electronic health record applications. The company also provides QualityAnalytics, an Enterprise clinical documentation platform, which makes reporting quality measures easier and automates data abstraction for various types of queries, including Medicare's Recovery Audit Recovery (RAC) program. Webmedx, Inc. was formerly known as RadNet Corporation. The company was founded in 1996 and is headquartered in Atlanta, Georgia with additional offices in Nashville, Tennessee; Pittsburgh, Pennsylvania; and Spokane, Washington.
Equitrac Corporation is a leader in print and cost management software solutions, serving various sectors including corporate, legal, education, healthcare, and financial services. Established for over 30 years, Equitrac offers software designed to track, record, allocate, report, and recover costs associated with the usage of office equipment and document output. Their solutions help organizations manage their printing environments more effectively, reduce costs, enhance security, and minimize environmental impacts. With a robust research and development program, Equitrac partners with major providers of multifunction printers, copiers, faxes, and scanners. The company has a global presence, with more than 25,000 customers across 70 countries, including Global 500 companies, AMLAW 200 legal firms, and numerous educational institutions.
PerSay delivers the most advanced voice biometrics technology on the planet. Utilizing the biometric power of voice, PerSay products instantaneously authenticate identity with unsurpassed accuracy. PerSay’s technology enables a wide range of solutions for financial, telecommunications, healthcare, enterprise and law enforcement organizations. The company was founded in 2000 as a spin-off of Verint Systems Inc. (NASDAQ: VRNT), with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
Information Technologies Australia is an Australian IVR and speech services company. Its solutions for voice self service, contact centre automation, outbound alerting, and caller authentication include voice self service solutions.
Language and Computing provides the most advanced Natural Language Processing (NLP) solutions to the healthcare industry. Language and Computing’s NLP technology is built upon a comprehensive biomedical knowledge base allowing for unstructured and structured data to be turned into meaningful information. Their solutions are being leveraged to map medical vocabularies, improve patient safety and decision support, streamline patient data processes, and automate coding and reimbursement. Language and Computing is building solutions to improve the business of healthcare, life sciences and the management of knowledge through their advanced NLP technology. Language and Computing is a privately held company headquartered in Reston, Virginia.
MacSpeech is a company that specializes in developing speech recognition software exclusively for Macintosh computers. The company focuses on creating high-quality products that cater to various sectors, including medical, legal, and general use. By leveraging advanced speech recognition technology, MacSpeech aims to enhance the user experience for Apple users seeking efficient and accurate voice command capabilities.
Spinvox is a voice to text service. Spinvox started with their (now patented) Voice Message Conversion System in 2005, becoming one of the first companies to convert voicemails to text messages for both landlines and mobile telephones. Users subscribed to the service have incoming voicemail converted and sent as text messages to their mobile phone or emails in their inbox. In order to compete with other similar service providers, Spinvox has recently introduced some other features such as SpinVox Blog; it allows users speak a post to a blog from any phone. There is also the Memo service: users speak memos to themselves -- the messages subsequently get transcribed and sent as email reminders. Lastly, SpinVox users can speak a text message, update social networks, or send messages to groups of people at once using recepient lists. SpinVox is the only voicemail-to-text conversion service available in six languages: English, French, Spanish, German, Portuguese and Italian. Competitors include: [Jott](http://www.crunchbase.com/organization/jott), [Simulscribe](http://www.simulscribe.com) and [Pinger](http://www.crunchbase.com/organization/pinger).
eCopy specializes in document imaging solutions that convert paper documents into digital formats, enhancing business operations. The company's platform allows users to utilize office multifunction devices and scanners effectively, maximizing existing network infrastructure investments. eCopy's user-friendly process enables organizations to transform paper-based information into secure digital files, facilitating integration with electronic workflows. This transformation simplifies collaboration among users and supports business continuity, while providing audit trails to ensure compliance with regulatory standards. By streamlining the management of document information, eCopy helps organizations increase efficiency and safeguard their operations.
Seattle based Jott offers a novel and convenient service that lets users speak messages; those can be sent to themselves or others as transcribed emails or voice messages. Jott has also begun to offer a new service called Jott links. Jott Links are Web pages that receive HTTP posts and write out a text response. They are called Jott Links because they are used to “link†Jott with other services, such as blogging and social networking sites. Jaiku, Blogger, Twitter, Zillow, tumblr, and Amazon.com are some of the Jott Links available. For example, you can call Jott, say the name of the link (“Twitter!â€), speak out loud your blog post, and have the message sent to Twitter. Jott can also read back any responses and send them to you via email or text message. Companies offering similar services include SpinVox and SimulScribe.
Zi Corporation develops discovery and usability software for mobile search, input, and advertising. The company’s products portfolio includes eZiType, a predictive text entry product for mobile email users, for keyboard-based mobile devices.
SNAPin Software, Inc. specializes in self-service software for mobile devices, focusing on enhancing customer care and diagnostics. The company's SelfService product suite addresses critical device and network settings essential for functions like roaming, messaging, and data networking. Key offerings include SelfService Campaign, which provides interactive promotions tailored to device usage; SelfService Care, which resolves a significant portion of customer care calls; SelfService Configure, which allows operators to create a branded experience by managing applications and media on SIM cards; and SelfService Server, enabling centralized management of subscriber experiences. Founded in 2003 and headquartered in Bellevue, Washington, with an office in London, SNAPin Software operates as a subsidiary of Nuance Communications, enhancing operators’ ability to deliver branded self-service experiences and drive service revenues.
MultiVision Communications
Acquisition in 2008
MultiVision Communications is an advanced application software company focused on the Proactive Contactt, Collaboration and Messaging marketplace.
eScription, Inc. offers software to healthcare enterprises. The company's products comprise IntelliScript, which records clinicians' dictations and optimizes the audio for computer aided medical transcription; AutoScript that is a speech recognition engine, which creates draft documents from clinicians' audio dictations; The EditScript, which is a transcription tool for computer aided medical transcription streamline workflow and document editing; NetScript that offers electronic signature capabilities and allows clinicians to review, revise, and sign documents; and PrintScript, which distributes documents through a network printers and fax machines at health care facilities. The company was founded in 1999 and is based in Needham, Massachusetts. As of May 20, 2008, eScription, Inc. operates as a subsidiary of Nuance Communications, Inc.
Viecore
Acquisition in 2007
Viecore is an provider of consulting and systems integration services for end-to-end automated customer interaction solutions.
Vocada
Acquisition in 2007
Vocada is a provider of critical test result management solutions. Vocada critical test result management solution is the only enterprise solution for communicating critical test results from hospital diagnostic departments to ordering clinicians.
Commissure
Acquisition in 2007
Commissure is a medical imaging software company that provides speech-enabled radiology workflow optimization and data analysis solutions.
VoiceSignal Technologies, Inc., founded in 1995 and based in Woburn, Massachusetts, specializes in speech solutions for consumer products and mobile devices. The company develops software that enhances user interaction with mobile technology by offering a variety of speech capabilities, such as speaker-independent name dialing, contact lookup, and dictation services. Its notable products include VSuite, which provides voice dialing and command control; VoiceMode, a speech-to-text application for mobile phones; and VSpeak, a text-to-speech application designed to operate within the limitations of mobile devices. The company's focus is on improving the ease of use for mobile device users through advanced speech recognition technology. VoiceSignal Technologies was acquired by Nuance Communications in 2007.
Focus Informatics
Acquisition in 2007
Focus Informatics is a healthcare transcription solutions provider. Its services include medical records, coding and revenue cycle management, billing and reimbursement management, Web-based transcription, and MT services for hospitals, clinics, and physician groups.
Bluestar Resources
Acquisition in 2007
Bluestar Resources is a provider of healthcare transcription services.
BeVocal, Inc. specializes in providing hosted customer automated self-service solutions tailored for communications service providers and enterprise call centers. Founded in 1999 and headquartered in Mountain View, California, the company focuses on the mobile communications market by offering a range of speech-based customer care solutions. Its services include an integrated suite of voice and data applications, such as speech-enabled call routing and destination applications, designed to enhance customer interactions and streamline service processes. The self-service system enables users to perform various tasks like service activation and purchases without the need for live agents, thereby reducing operational costs and improving customer satisfaction. BeVocal operates as a subsidiary of Nuance Communications, Inc. as of April 2007.
Dictaphone specializes in developing speech recognition technology aimed at enhancing productivity within the healthcare sector. The company provides a range of solutions, including dictation, transcription, and natural language processing systems, specifically designed to meet the needs of medical professionals. By offering advanced voice recognition and transcription software, Dictaphone enables healthcare providers to streamline their documentation processes, improving efficiency and accuracy in patient care.
MedRemote
Acquisition in 2005
MedRemote provides Web-based transcription processing and workflow systems.
Phonetic Systems is a provider of speech recognition solutions for telecommunications, enterprise and Internet companies.
Rhetorical Systems
Acquisition in 2004
Rhetorical Systems is a technology company, which provides text to speech software and voice synthesis.
Telelogue
Acquisition in 2004
Telelogue provides directory assistance services to telecommunications service providers.The company offers a family of products that address the needs of service providers for automation of directory assistance and provides voice-enabled automation for directory assistance, as well as web-based, real-time access to customized reports which provide analysis of busy hour calls, length of call, the rate of automation, call completion rate and other vital statistics.
Locus Dialogue specializes in developing speech-recognition telephony software systems that enhance communication efficiency for organizations and call centers. The technology allows users to state requests such as names, places, services, or departments, facilitating seamless call transfers without the need for a live operator. This innovation streamlines internal communications and support services, making it easier for users to navigate their options and connect with the appropriate resources. Additionally, Locus Dialogue focuses on creating multilingual speech telephony solutions, catering to diverse organizational needs.
LOBBY7 has developed the industry's first multimodal software infrastructure that solves user interface constraints and usability barriers on mobile devices. The x|mode product suite empowers service providers with tools to extract real revenues from next-generation wireless infrastructure investments by giving subscribers natural, fluid and fun interfaces. At LOBBY7, multimodality has finally been realized.
Caere is a developer of software solutions for scanners and digital cameras.
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