Nuance Communications

Nuance Communications, Inc. specializes in conversational and cognitive artificial intelligence solutions that enhance everyday work and life by amplifying human intelligence. The company provides a range of technologies that understand, analyze, and respond to user inputs, thereby increasing productivity and security. Its Healthcare segment focuses on improving clinical documentation and patient record management through innovations like cloud-based speech solutions and voice-enabled applications. In the Enterprise segment, Nuance delivers automated customer engagement solutions utilizing speech and natural language understanding across various channels, including voice, mobile, web, and messaging. The company also offers services such as voicemail transcription. With a diverse clientele in sectors such as healthcare, financial services, telecommunications, government, and retail, Nuance Communications has established itself as a leader in the field, leveraging decades of expertise in AI and customer engagement. Founded in 1992 and headquartered in Burlington, Massachusetts, the company was formerly known as ScanSoft, Inc. before rebranding in 2005.

Peter Durlach

Chief Strategy Officer and Executive Vice President

Past deals in Speech Recognition

Saykara

Acquisition in 2021
Saykara, Inc. is a healthcare technology company based in Seattle, Washington, founded in 2015. It addresses physician burnout and enhances productivity through its innovative ambient and autonomous AI assistant, known as Kara. This voice-enabled mobile application significantly reduces the time physicians spend on charting by 70% and completely eliminates after-hours charting, while also improving the quality and completeness of clinical notes by 25%. By minimizing reliance on keyboards and computer screens, Kara allows physicians to focus more on patient interactions, resulting in more personalized and less rushed visits. The technology is specialty agnostic, scalable for enterprise use, and offered through a software-as-a-service subscription model. Saykara's solutions leverage advanced voice recognition and machine learning to streamline clinical workflows, ultimately improving patient care and the overall quality of life for healthcare providers.

Voicebox

Acquisition in 2018
Voicebox is a leader in Conversational AI, specializing in voice recognition and natural language understanding technologies. Founded in 2001 in Bellevue, Washington, the company has expanded its operations to include offices in Europe and Asia. Voicebox's innovative applications leverage a patented conversational AI platform that enhances interaction across devices and accommodates multiple users. By employing advanced context management techniques, their technology transcends traditional question-and-answer models, providing seamless communication in a connected environment. The company has been recognized for its contributions to the industry, earning a place on IEEE’s list of the World’s Most Impactful Technologies. With a diverse team globally, Voicebox continues to drive advancements in AI services.

Ditech Networks

Acquisition in 2012
Ditech Networks is a provider of advanced voice processing solutions, focusing on enhancing spoken communication for carriers, enterprises, and consumers. The company offers highly accurate voice-to-text recognition services and speech enhancement technologies, facilitating a seamless transition from spoken language to digital formats. With over 20 years of experience in the telecommunications sector, Ditech's products are designed to help global communication companies tackle challenges related to service differentiation, network expansion, and call capacity, ensuring consistent and reliable voice quality. Its client base includes prominent telecommunications firms such as Verizon, Sprint/Nextel, AT&T, and Telus. Headquartered in San Jose, California, Ditech Networks serves wireline, mobile, and VoIP networks worldwide.

Vlingo

Acquisition in 2011
Vlingo is a company that specializes in speech recognition software, designed to provide a voice interface for mobile applications. Its technology integrates voice-to-text capabilities with natural language processing and an Intent Engine, allowing users to interact with their devices through spoken commands. This enables users to perform a variety of tasks, such as sending emails, texting, conducting web searches, making phone calls, and launching applications, simply by speaking to their phones. Founded by Mike Phillips and John Nguyen, who have extensive experience in the speech recognition industry, Vlingo aims to enhance user convenience by connecting them with the people, businesses, and activities that matter most to them.

Loquendo

Acquisition in 2011
Loquendo is a prominent innovator in voice technology, specializing in speech recognition, speech synthesis, and speaker verification and identification. Established in 2001, the company builds upon over 25 years of research and development in voice processing, originally stemming from Telecom Italia Lab. As a private global enterprise, Loquendo operates offices in Europe and North America, supported by a vast network of resellers, partners, and clients. The company's advanced software solutions are utilized across various applications, including portable and in-car navigation systems, assistive devices, and voice-controlled home applications, underscoring its commitment to enhancing user interaction through voice technologies.

SVOX

Acquisition in 2011
SVOX is a global provider of advanced text-to-speech and voice recognition solutions, primarily serving the automotive and mobile sectors. The company focuses on enhancing user experience by converting written text into natural-sounding speech, thereby making interactions with electronic devices more accessible and enjoyable. SVOX's offerings include a comprehensive application development framework and various components such as speech recognition, speech output, and complete speech dialog solutions. With a presence in over 30 countries, SVOX is dedicated to partnering with customers to support their success and improve the usability of their products through innovative voice technology.

PerSay

Acquisition in 2010
PerSay delivers the most advanced voice biometrics technology on the planet. Utilizing the biometric power of voice, PerSay products instantaneously authenticate identity with unsurpassed accuracy. PerSay’s technology enables a wide range of solutions for financial, telecommunications, healthcare, enterprise and law enforcement organizations. The company was founded in 2000 as a spin-off of Verint Systems Inc. (NASDAQ: VRNT), with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.

Information Technologies Australia

Acquisition in 2010
Information Technologies Australia is an Australian IVR and speech services company. Its solutions for voice self service, contact centre automation, outbound alerting, and caller authentication include voice self service solutions.

MacSpeech

Acquisition in 2010
MacSpeech is a company focused on developing advanced speech recognition technology specifically for Apple Macintosh computers. It specializes in creating software solutions that cater to various sectors, including medical, legal, and general purposes. By concentrating exclusively on the Mac platform, MacSpeech aims to deliver high-quality products that enhance user experience through accurate and efficient speech recognition capabilities.

SpinVox

Acquisition in 2009
SpinVox is a pioneering company in the voice-to-text conversion industry, established in 2005 with its patented Voice Message Conversion System. The company specializes in transforming voicemails into text messages for both landline and mobile users. Subscribers to SpinVox can receive their incoming voicemails as text messages directly to their mobile phones or email inboxes. To enhance its offerings, SpinVox has introduced additional features such as the SpinVox Blog, allowing users to dictate blog posts via phone, and the Memo service for sending self-transcribed reminders. Furthermore, users can send spoken text messages, update social media, and communicate with groups using recipient lists. Notably, SpinVox stands out as the only voicemail-to-text service available in six languages, including English, French, Spanish, German, Portuguese, and Italian, positioning itself competitively in a market that includes other service providers.

Jott

Acquisition in 2009
Seattle based Jott offers a novel and convenient service that lets users speak messages; those can be sent to themselves or others as transcribed emails or voice messages. Jott has also begun to offer a new service called Jott links. Jott Links are Web pages that receive HTTP posts and write out a text response. They are called Jott Links because they are used to “link” Jott with other services, such as blogging and social networking sites. Jaiku, Blogger, Twitter, Zillow, tumblr, and Amazon.com are some of the Jott Links available. For example, you can call Jott, say the name of the link (“Twitter!”), speak out loud your blog post, and have the message sent to Twitter. Jott can also read back any responses and send them to you via email or text message. Companies offering similar services include SpinVox and SimulScribe.

eScription

Acquisition in 2008
eScription, Inc. is a provider of software solutions tailored for healthcare enterprises, focusing on computer-aided medical transcription. Founded in 1999 and based in Needham, Massachusetts, the company offers a suite of products designed to enhance the efficiency of clinical documentation. These include IntelliScript, which records and optimizes audio dictations for transcription; AutoScript, a speech recognition engine that generates draft documents from clinician dictations; EditScript, a tool that streamlines transcription workflow and document editing; NetScript, which enables electronic signatures and document management; and PrintScript, which facilitates the distribution of documents through printers and fax machines in healthcare settings. eScription operates as a subsidiary of Nuance Communications, enhancing its capabilities in the healthcare documentation landscape.

Commissure

Acquisition in 2007
Commissure is a medical imaging software company that provides speech-enabled radiology workflow optimization and data analysis solutions.

VoiceSignal Technologies

Acquisition in 2007
VoiceSignal Technologies, Inc., founded in 1995 and based in Woburn, Massachusetts, specializes in speech recognition software designed to enhance user interaction with mobile devices. The company provides a suite of solutions that include speaker-independent name dialing, contact lookup, vocabulary dictation, and text-to-speech capabilities. Its key products include VSuite, a voice dialing and command application; VoiceMode, a speech-to-text dictation application for mobile phones; and VSpeak, a text-to-speech application optimized for mobile resource constraints. VoiceSignal Technologies focuses on improving the ease of use for mobile device users by offering a range of speech capabilities that facilitate search, messaging, and device control. In 2007, the company was acquired by Nuance Communications, Inc.

Bevocal

Acquisition in 2007
BeVocal, Inc. is a provider of hosted customer automated self-service solutions, primarily serving communications service providers and enterprise call centers. Founded in 1999 and headquartered in Mountain View, California, the company specializes in developing speech-based customer care solutions tailored for the mobile communications market. BeVocal offers an integrated suite of voice and data applications, including speech-enabled call routing and destination applications that facilitate automated service interactions. Its self-service systems empower users to navigate customer service processes independently, thereby reducing the need for live agents. The solutions provided by BeVocal enhance customer satisfaction and drive revenue growth by enabling efficient customer service activation, care, and fulfillment. In 2007, BeVocal became a subsidiary of Nuance Communications, Inc.

Dictaphone

Acquisition in 2006
Dictaphone is a company that specializes in voice recognition and dictation technology, primarily serving the healthcare industry. It develops software solutions that facilitate dictation, transcription, and speech recognition, enabling healthcare professionals to enhance their productivity and streamline their workflows. By leveraging advanced natural language processing systems, Dictaphone aims to improve the efficiency and accuracy of medical documentation, thereby supporting healthcare providers in delivering better patient care.

Dragon Systems

Acquisition in 2005
Dragon Systems, Inc. specializes in developing and marketing speech recognition software for personal computers. Its products facilitate the creation of text, execution of commands, and data access through voice input. The software features a minimal user interface and is designed for efficient voice recognition, enabling users to dictate text and recognize spoken commands. Additionally, Dragon Systems licenses its technology globally to developers, distributors, resellers, original equipment manufacturers, and integrated software vendors, expanding its reach within the speech recognition market.

Phonetic Systems

Acquisition in 2005
Phonetic Systems is a provider of speech recognition solutions for telecommunications, enterprise and Internet companies.

Rhetorical Systems

Acquisition in 2004
Rhetorical Systems is a technology company, which provides text to speech software and voice synthesis.

Locus Dialogue

Acquisition in 2004
Locus Dialogue is a developer of advanced speech-recognition telephony software designed to enhance internal communications and support services for organizations and call centers. The company's innovative system allows users to initiate a call transfer by simply stating a request, such as a name, place, service, or department, without the need for a live operator. This automation streamlines the call management process, improving efficiency and user experience. Locus Dialogue specializes in creating multilingual speech telephony solutions that cater to diverse organizational needs, facilitating effective communication across various languages.

Speechworks

Acquisition in 2003
Speechworks specializes in speech recognition, text-to-speech (TTS), and speaker verification technologies tailored for both network and embedded environments. The company focuses on developing advanced solutions that enhance user interaction through voice, making it easier for businesses to integrate voice-driven functionalities into their applications and systems. By leveraging its expertise in these areas, Speechworks aims to provide reliable and efficient communication tools that cater to a variety of industries, improving accessibility and user experience.
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