PerfectServe

PerfectServe, Inc. is a Knoxville, Tennessee-based company that specializes in secure communication and collaboration solutions for the healthcare industry in the United States. Founded in 1999, PerfectServe offers a comprehensive platform that facilitates clinical communication, provider scheduling, and patient interactions. Its services include nurse communication, medical answering, and secure messaging, which are designed to enhance the efficiency and effectiveness of healthcare delivery. The platform, known as PerfectServe Synchrony, enables seamless interactions among physicians, nurses, and other care team members. Operating in over 130 markets, PerfectServe supports hospitals and physician practices by managing tens of thousands of daily communications and ensuring accurate, reliable contact processes for approximately 12 million patients. The company's innovative approach has resulted in significant growth, with a compound annual growth rate exceeding 50 percent since 2000.

Kelly Conklin

Senior Vice President and Chief Customer Officer

3 past transactions

Lightning Bolt Solutions

Acquisition in 2019
Offers rule-based scheduling system that produces work schedules automatically.

CareWire

Acquisition in 2019
Harnessing the power of mobile messaging to profoundly improve outcomes and deepen loyalty – one patient at a time. CareWire’s purpose-built, mobile first solution communicates tailored, thoughtful and relevant content at exactly the moment a patient must do, know or sense something relating to their care. CareWire enhances the patient experience and leverages the ubiquity of mobile messages to engage patients in a unique and powerful way. Outcomes are improved for all - a more engaged patient is better informed, more likely to adhere to prescribed protocols before and after an encounter and is significantly more loyal to their health care provider. Providers realize more predictable patient flow, reduced utilization risk and improved satisfaction.

TelmedIQ

Acquisition in 2019
Telmediq is a provider of an enterprise cloud-based communication platform used to bridge the communications gap between providers and health systems with secure text messaging software. Its platform includes clinically integrated software such as patient-centric messaging, HIPAA compliant secure text messaging, pager replacement, and answering service replacement that integrates with existing hospital systems, electronic medical record systems, scheduling systems, lab systems, and other clinical platforms to streamline communication and workflow.
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