Thayer Ventures

Thayer Ventures, established in 2009, is a San Francisco-based venture capital firm that invests in early, mid, and growth-stage technology companies serving the travel and hospitality industry. With an additional office in Valencia, California, the firm focuses on innovative technologies, products, and services that cater to foodservice, cruise lines, lodging, hospitality technology, travel technology, gaming, and airlines. Thayer Ventures' investment strategy is driven by the massive, growing, and evolving travel market, which is being disrupted by consumer trends and the rapid adoption of new technologies.

Mark E. Farrell

Managing Director

Chris Hemmeter

Managing Director

Jeffery M. Jackson

Managing Director

Jeff Jackson

Managing Director

Lee Pillsbury

Managing Director

Cara Whitehill

Vice President

Past deals in Hotel

Safara

Venture Round in 2024
Safara is a membership-based service designed to transform how travelers book accommodations. The company caters to frequent travelers by offering a platform that simplifies hotel booking while providing cashback rewards on each reservation. Users earn cashback that can be applied toward future travel bookings, allowing for significant savings on subsequent trips. This cashback is available instantly and can be used without restrictions, making it a flexible option for travelers. By facilitating affordable travel through a points-based system, Safara aims to enhance the travel experience, enabling users to enjoy more rewarding and cost-effective journeys. The company is supported by prominent investors, including Sequoia Capital and Thayer Ventures.

Canary Technologies

Series C in 2024
Canary Technologies LLC, based in San Francisco, California, specializes in developing innovative software solutions for the hospitality industry, focusing on enhancing operational efficiency and improving guest experiences. The company's platform modernizes outdated hotel management processes by offering features such as contactless check-in, digital authorizations, electronic signatures, and a customizable amenity store. These tools are designed to streamline workflows, reduce costs, increase revenue, and enhance compliance, making them invaluable to hoteliers. Trusted by numerous prestigious hotel brands worldwide, Canary Technologies aims to drive greater productivity and minimize fraud within the sector.

Operto Guest Technologies

Series B in 2023
Operto Guest Technologies is a leading provider of property automation and connected technology for the global hotel and short-term rental industries. The Operto solution is offered in three modules: Operto Guest, Operto Tech, and Operto Teams. Each adds value on a stand-alone basis but works optimally when brought together through Operto Connect. This hospitality operating system is designed to create premium guest experiences while driving operational efficiency and monetization opportunities for operators.

Mews

Series C in 2022
Mews is a cloud-based hotel property management system designed to streamline hotel operations and enhance guest experiences. Founded by former hoteliers, Mews provides a next-generation hospitality platform suitable for hotels, hostels, and apartments. Its innovative features include smart automation for online check-ins, payment processing, booking management, and staff training, allowing property owners to improve both operational efficiency and guest satisfaction. Serving over 5,000 properties across more than 85 countries, Mews stands out for its extensive range of integrations with various hospitality technology providers, making it a comprehensive solution in the industry. In recognition of its capabilities, Mews was awarded Best Property Management System at the 2024 HotelTechAwards.

Canary Technologies

Series B in 2022
Canary Technologies LLC, based in San Francisco, California, specializes in developing innovative software solutions for the hospitality industry, focusing on enhancing operational efficiency and improving guest experiences. The company's platform modernizes outdated hotel management processes by offering features such as contactless check-in, digital authorizations, electronic signatures, and a customizable amenity store. These tools are designed to streamline workflows, reduce costs, increase revenue, and enhance compliance, making them invaluable to hoteliers. Trusted by numerous prestigious hotel brands worldwide, Canary Technologies aims to drive greater productivity and minimize fraud within the sector.

Canary Technologies

Series A in 2022
Canary Technologies LLC, based in San Francisco, California, specializes in developing innovative software solutions for the hospitality industry, focusing on enhancing operational efficiency and improving guest experiences. The company's platform modernizes outdated hotel management processes by offering features such as contactless check-in, digital authorizations, electronic signatures, and a customizable amenity store. These tools are designed to streamline workflows, reduce costs, increase revenue, and enhance compliance, making them invaluable to hoteliers. Trusted by numerous prestigious hotel brands worldwide, Canary Technologies aims to drive greater productivity and minimize fraud within the sector.

Life House

Series C in 2021
Life House is a hotel software and management platform focused on enhancing profitability and reliability for independent hoteliers. By developing proprietary products, the company aims to streamline hotel ownership, making it more profitable and predictable for owners while improving the overall guest experience. Life House stands out as one of the few vertically integrated hotel companies supported by institutional venture and private equity investors, allowing for significant investment in technology and services. This approach enables travelers to enjoy boutique hotel experiences at affordable prices, thereby contributing to the growth and success of independent hotels.

Life House

Series B in 2020
Life House is a hotel software and management platform focused on enhancing profitability and reliability for independent hoteliers. By developing proprietary products, the company aims to streamline hotel ownership, making it more profitable and predictable for owners while improving the overall guest experience. Life House stands out as one of the few vertically integrated hotel companies supported by institutional venture and private equity investors, allowing for significant investment in technology and services. This approach enables travelers to enjoy boutique hotel experiences at affordable prices, thereby contributing to the growth and success of independent hotels.

Mews

Series B in 2019
Mews is a cloud-based hotel property management system designed to streamline hotel operations and enhance guest experiences. Founded by former hoteliers, Mews provides a next-generation hospitality platform suitable for hotels, hostels, and apartments. Its innovative features include smart automation for online check-ins, payment processing, booking management, and staff training, allowing property owners to improve both operational efficiency and guest satisfaction. Serving over 5,000 properties across more than 85 countries, Mews stands out for its extensive range of integrations with various hospitality technology providers, making it a comprehensive solution in the industry. In recognition of its capabilities, Mews was awarded Best Property Management System at the 2024 HotelTechAwards.

Optii

Series C in 2018
Optii, based in Austin, Texas, with additional offices in London and Brisbane, specializes in hotel operations solutions that enhance the efficiency of housekeeping and service delivery. The company utilizes advanced technologies, including artificial intelligence, analytics, messaging, and mobility, to optimize operations and automate processes within hotels. By operating in real-time, Optii enables hotels to streamline their functions, reduce costs, and improve the overall guest experience without the need for significant capital investment or complicated integrations. Its software is utilized by a variety of hotels globally, including La Cantera Resort & Spa, The Don Cesar, Okada Manila Resort & Casino, Doma Hotels, and IHG, demonstrating its effectiveness in the hospitality industry.

Mews

Series A in 2018
Mews is a cloud-based hotel property management system designed to streamline hotel operations and enhance guest experiences. Founded by former hoteliers, Mews provides a next-generation hospitality platform suitable for hotels, hostels, and apartments. Its innovative features include smart automation for online check-ins, payment processing, booking management, and staff training, allowing property owners to improve both operational efficiency and guest satisfaction. Serving over 5,000 properties across more than 85 countries, Mews stands out for its extensive range of integrations with various hospitality technology providers, making it a comprehensive solution in the industry. In recognition of its capabilities, Mews was awarded Best Property Management System at the 2024 HotelTechAwards.

Groupize

Series A in 2017
Groupize, Inc. is a technology company that specializes in providing solutions for hotel chains and properties to streamline the management of group requests and bookings. The company offers a customizable white label platform that enables planners to search for and book group accommodations online while accessing real-time pricing and inventory. Their services include a lead management application for processing group leads, a lead distribution portal for sharing information among hotel chains, and a group management page that assists organizers in planning their trips. Additionally, Groupize features social tools for effective communication and a content portal for property administrators to update information directly. Founded in 2012 and headquartered in Gloucester, Massachusetts, with a technology office in Boston, Groupize emphasizes data security and seamless integration with travel and expense tracking systems to enhance the experience for both planners and attendees.

Social Tables

Series B in 2016
Social Tables, Inc. is a developer of cloud-based software tailored for the hospitality, events, and catering industries, headquartered in Washington, D.C. Founded in 2011, the company provides a comprehensive platform that simplifies event planning by integrating various tools such as sales and catering CRM software, interactive floor plans, and lead capture services. This software allows hotels and event managers to efficiently book and manage events, while also facilitating collaboration between planners and property professionals. Social Tables focuses on enhancing the event planning process by streamlining tasks such as floor plan design, seating chart creation, and attendee information management, ultimately aiming to make the planning experience more enjoyable and less stressful. The company has operated as a subsidiary of Cvent, Inc. since October 2018.

Sonder Holdings

Series A in 2016
Sonder Canada Inc. specializes in leasing hotel-style apartments to travelers, offering a range of accommodations from rooms to suites and apartments. Founded as Flatbook Corp. and rebranded in 2016, Sonder has expanded its presence across more than 30 cities in eight countries on three continents. The company focuses on delivering a seamless hospitality experience through thoughtfully designed spaces and a tech-powered service model. Its innovative app facilitates self-service features and provides 24/7 support for guests, enhancing convenience and accessibility. Sonder generates revenue by offering both short-term and month-to-month accommodations, with all units carefully selected, designed, and managed by the company.

Groupize

Series A in 2014
Groupize, Inc. is a technology company that specializes in providing solutions for hotel chains and properties to streamline the management of group requests and bookings. The company offers a customizable white label platform that enables planners to search for and book group accommodations online while accessing real-time pricing and inventory. Their services include a lead management application for processing group leads, a lead distribution portal for sharing information among hotel chains, and a group management page that assists organizers in planning their trips. Additionally, Groupize features social tools for effective communication and a content portal for property administrators to update information directly. Founded in 2012 and headquartered in Gloucester, Massachusetts, with a technology office in Boston, Groupize emphasizes data security and seamless integration with travel and expense tracking systems to enhance the experience for both planners and attendees.

Social Tables

Series A in 2014
Social Tables, Inc. is a developer of cloud-based software tailored for the hospitality, events, and catering industries, headquartered in Washington, D.C. Founded in 2011, the company provides a comprehensive platform that simplifies event planning by integrating various tools such as sales and catering CRM software, interactive floor plans, and lead capture services. This software allows hotels and event managers to efficiently book and manage events, while also facilitating collaboration between planners and property professionals. Social Tables focuses on enhancing the event planning process by streamlining tasks such as floor plan design, seating chart creation, and attendee information management, ultimately aiming to make the planning experience more enjoyable and less stressful. The company has operated as a subsidiary of Cvent, Inc. since October 2018.

Groupize

Series A in 2013
Groupize, Inc. is a technology company that specializes in providing solutions for hotel chains and properties to streamline the management of group requests and bookings. The company offers a customizable white label platform that enables planners to search for and book group accommodations online while accessing real-time pricing and inventory. Their services include a lead management application for processing group leads, a lead distribution portal for sharing information among hotel chains, and a group management page that assists organizers in planning their trips. Additionally, Groupize features social tools for effective communication and a content portal for property administrators to update information directly. Founded in 2012 and headquartered in Gloucester, Massachusetts, with a technology office in Boston, Groupize emphasizes data security and seamless integration with travel and expense tracking systems to enhance the experience for both planners and attendees.

Duetto

Series A in 2012
Duetto is a leading provider of cloud-based revenue strategy applications specifically designed for the hospitality industry. The company offers a comprehensive platform that addresses the complexities of hotel distribution and technology, empowering hoteliers to enhance booking conversion, operational efficiency, and guest loyalty. By leveraging dynamic data sources and actionable insights, Duetto enables clients to forecast and optimize demand, set competitive pricing, and manage distribution effectively. With a focus on innovative solutions, Duetto aims to tackle some of the most significant challenges faced by hotels and casinos, ultimately driving more profitable revenue strategies for its users.

Switchfly

Series C in 2012
Switchfly is a travel eCommerce platform that focuses on enhancing the booking and management experience for airlines, hotels, and financial services companies. The company specializes in dynamic packaging, which allows clients to create tailored travel experiences by integrating various services, including flights, hotel accommodations, car rentals, and customer support. By offering a comprehensive rewards and recognition platform, Switchfly aims to connect different travel partners into a cohesive system that improves customer engagement and maximizes conversion rates. Its technology facilitates seamless interactions, enabling organizations to provide a more efficient and user-friendly travel experience for their clients.
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