Twilio

Twilio is a cloud-based communications platform that provides developers and businesses with tools to enhance customer engagement through voice, video, messaging, and authentication. By offering application programming interfaces (APIs) and prebuilt solutions, Twilio enables users to embed communications directly into their applications, creating a more contextual user experience. The company operates a global network of carrier relationships, known as the Super Network, which supports high-speed and cost-effective communication. Twilio's innovative approach merges cloud computing with telecommunications, allowing for a fully customized communication experience tailored to the needs of businesses and their customers.

Elena Donio

President, Twilio Data and Applications

Jeff Lawson

Co-Founder and CEO

Khozema Shipchandler

CEO and Board Member

46 past transactions

Hyro

Series B in 2024
Hyro is a developer of a conversational artificial intelligence platform that simplifies user interactions across various digital channels. The platform leverages natural language understanding to create plug-and-play AI assistants that enable users to engage with information through voice or chat. By automatically building a knowledge graph from existing content, Hyro allows organizations to deploy and maintain their solutions with minimal friction, eliminating the need for extensive integration, playbooks, or training data. Additionally, the platform includes advanced analytics and conversation editing capabilities, enabling businesses to customize navigation and enhance customer engagement effectively.

Nurdle AI

Venture Round in 2023
87% of AI projects never make it to production. Whether it’s because they are inaccurate, hallucinate, don’t work in real-world contexts, misunderstand real people or that they’re stuck before they start because of the “cold-start problem”, the issue comes down to not enough high-quality use-case specific, privacy-compliant labeled data for training. But real-world human-labeled data is expensive and requires a lot of data science labor – and synthetic data is so low-quality and unrelated to the model’s actual use-case that it doesn’t improve performance much. Nurdle can help. By using real-world human-labeled kernel datasets built for specific use-cases, we produce enhanced synthetic datasets that perform almost as well as human-labeled at the speed and price of synthetic datasets. Contact us for a free data gap analysis showing you what kind of data you’re missing and how much you need for your performance target. Nurdle AI uses real-world custom use case datasets to generate synthetic datasets for accurate LLMs.

Frame AI (acquired by HubSpot)

Series B in 2022
Frame Technology, Inc. develops a SaaS solution that enables companies to gain real-time insights from customer interactions across various communication channels. The company's platform, known as Frame, acts as an early warning system by identifying prioritized customer feedback, key themes, and team behaviors that require attention, ultimately enhancing the customer experience and reducing churn. Additionally, Frame facilitates the collection, unification, and analysis of chat and email content, thereby supporting improvements in sales, service, and customer retention. Founded in 2016 and headquartered in New York, Frame Technology also has offices in Singapore, reflecting its commitment to enhancing business communications through structured analytics that inform decision-making and optimize performance in message-based interactions.

Crumb

Seed Round in 2022
Crumb is a fundraising partner that collaborates with organizations like Real Salt Lake Arizona Youth Soccer, the largest youth soccer program in Arizona, serving over 13,000 registered players. The company offers a financial software platform designed to simplify the fundraising process for creators, clubs, and causes. By allowing supporters to contribute their spare change from everyday purchases, Crumb facilitates a seamless approach to raising funds, helping teams offset rising costs associated with tournaments and travel while also alleviating the time burden on parents.

PolyAI

Series B in 2022
PolyAI Ltd is a company that specializes in developing a conversational artificial intelligence platform aimed at enhancing human-machine voice interactions. Founded in 2017 and headquartered in London, United Kingdom, with an additional office in New York, the company focuses on creating enterprise voice assistants capable of engaging in natural conversations with customers. These assistants utilize advanced machine learning and natural language processing to understand and respond to customer inquiries, regardless of phrasing or dialect. The platform supports features such as multilingual capabilities, data acquisition, and dynamic flow design, facilitating the creation of human-like interactions and improving customer service experiences across various industries.

Treble.ai

Series A in 2022
Treble.ai, Inc. is a Colombian company that specializes in providing a platform designed to enhance customer support for businesses. The platform facilitates the collection of customer feedback through SMS and email, enabling companies to gain valuable insights into their customers' needs. Additionally, Treble.ai offers tools for automating customer interactions via WhatsApp, allowing businesses to streamline their operations and engage in effective marketing practices. By focusing on mobile communications, Treble.ai aims to make these interactions more agile, intelligent, and personal, helping businesses stay attuned to their users' requirements.

EMARKETING SOLUTIONS

Seed Round in 2022
We help online businesses grow with Our best marketing tips and insights. We provide content on digital marketing tools, software, and online marketing education, All in one place

Courier

Series B in 2022
Courier provides a notification management platform that allows developers to effectively route user notifications across various communication channels, such as email, SMS, and messaging apps. By utilizing an API, the platform intelligently determines the optimal channel for delivering messages based on user engagement and online status. This capability enables businesses to craft a single message that can be reused across multiple channels or customized for specific platforms, ensuring timely and relevant communication with users, business partners, and external stakeholders. With a commitment to customer success, Courier has evolved alongside technological advancements while maintaining stable management practices and long-term relationships with its clients.

Postscript

Series C in 2022
Postscript is an eCommerce SMS platform that facilitates communication between brands and their customers through text message marketing. By allowing users to create and manage SMS marketing campaigns, the platform helps businesses engage effectively with their audience. It offers features such as detailed analytics and message automation based on customer interactions, which assist in optimizing campaigns for better sales outcomes. Postscript aims to address the challenges of declining email engagement by providing a more direct and customizable marketing channel through SMS, thereby enhancing customer engagement and driving revenue growth for eCommerce businesses.

Dream Business System

Seed Round in 2022
we help coaches, course creators, and trainers to build an online coaching business

WEBZELLA

Pre Seed Round in 2022
Digital Marketing and E-Learning Solution

BoostUp.ai

Series B in 2022
BoostUp.ai, Inc. operates a sales intelligence platform based in Santa Clara, California, designed to enhance sales operations by improving forecasting accuracy and efficiency. The platform analyzes both macro and micro-level risks, including sales forecasts, pipeline dynamics, and seller behavior, transforming unstructured data into actionable insights. By creating a connected experience across revenue operations, BoostUp.ai automates processes, enhances transparency, and identifies risks and opportunities within the sales pipeline. This not only drives team efficiency but also fosters high-performing sales teams, ultimately boosting sales execution and revenue growth. Numerous prominent companies utilize BoostUp.ai to achieve predictable revenue and enhance their sales processes.

Spectrum Labs

Series B in 2022
Spectrum Labs, Inc. is a technology company based in San Francisco, California, founded in 2016. It specializes in developing an artificial intelligence (AI)-based platform designed to identify and moderate harmful online behavior across various formats, including text and audio. The company's primary product, Guardian, offers a suite of tools that includes behavior identification models, content moderation capabilities, and an analytics dashboard. Spectrum Labs serves clients in sectors such as dating, gaming, marketplaces, and social platforms. By enabling trust and safety teams to effectively identify toxic behaviors, the company helps reduce content moderation costs while enhancing the detection of potentially damaging actions that could harm brands.

Boku Mobile Identity

Acquisition in 2022
Boku Mobile Identity provides mobile identity and authentication solutions driven by real-time connections to mobile network operators.

Paradox

Series C in 2021
Paradox, Inc. is a company that specializes in developing a conversational artificial intelligence platform aimed at enhancing the recruitment process for human resources and talent acquisition teams. Founded in 2016 and based in Scottsdale, Arizona, Paradox offers its flagship product, Olivia, which automates various administrative tasks such as candidate capture, screening, and interview scheduling. By leveraging natural language processing, Olivia improves candidate engagement by providing real-time answers to inquiries and facilitating communication between candidates and employers. The platform is designed to streamline the recruitment experience, allowing HR professionals to concentrate on meaningful interactions while automating routine processes. Paradox serves a diverse clientele, including local retailers, regional school districts, and Fortune 100 companies worldwide.

Calixa

Series A in 2021
Calixa is a developer of a customer management platform that consolidates customer data and tools into a single, user-friendly product. The platform integrates with various third-party services, such as Stripe, Zendesk, Intercom, and Sendgrid, allowing teams to access and manage all customer-related information in one interface. By replacing a fragmented collection of tools and processes, Calixa streamlines customer management tasks, enabling users to understand their customers better, track segments, automate alerts, and take immediate action. This comprehensive solution aims to enhance efficiency and improve customer interactions for businesses.

Algolia

Series D in 2021
Algolia is a search-as-a-service platform that empowers businesses to deliver fast and relevant digital experiences across various channels, including web, mobile, and voice. The company provides a robust application programming interface that enables developers to create and optimize search and discovery experiences tailored to consumer needs. Algolia's platform includes the necessary infrastructure and tools to facilitate seamless integration into websites and applications, enhancing user engagement and driving conversion rates. By focusing on delivering quick and relevant search results, Algolia helps organizations improve online interactions and increase revenue.

Terazo

Venture Round in 2021
Terazo is a software and platform development firm focused on providing integration and automation services across various industries, including healthcare and financial services. The company specializes in strategic consulting, software engineering, data engineering, and reliability engineering, supporting mission-critical applications, platforms, and online services. By helping clients run their operations more efficiently, Terazo enables organizations of all sizes to unlock new business value and drive innovation through enhanced integration and automation solutions.

Hyro

Series A in 2021
Hyro is a developer of a conversational artificial intelligence platform that simplifies user interactions across various digital channels. The platform leverages natural language understanding to create plug-and-play AI assistants that enable users to engage with information through voice or chat. By automatically building a knowledge graph from existing content, Hyro allows organizations to deploy and maintain their solutions with minimal friction, eliminating the need for extensive integration, playbooks, or training data. Additionally, the platform includes advanced analytics and conversation editing capabilities, enabling businesses to customize navigation and enhance customer engagement effectively.

Zipwhip

Acquisition in 2021
Zipwhip, Inc. operates a cloud-based texting platform that allows businesses in the United States and Canada to text-enable their existing landline and toll-free phone numbers. Founded in 2007 and headquartered in Seattle, Washington, the company serves small and mid-sized businesses across various sectors, including auto repair, healthcare, beauty services, and public safety. By providing the capability for two-way text conversations, Zipwhip enhances customer service and engagement, enabling businesses to field inquiries, schedule appointments, send reminders, and accept orders via text. Its technology combines direct network connectivity with user-friendly software, allowing organizations to communicate effectively and efficiently with their customers.

Ionic Security

Acquisition in 2021
Ionic Security, a data security platform, provides access control, intellectual property monitoring, data encryption, and policy management. Ionic Security (formerly Social Fortress) enables the use of cloud services by protecting sensitive data anywhere it travels and wherever it resides, whether on the corporate network, in the cloud or on mobile devices. The first unified data security platform of its kind, Ionic Security takes a comprehensive approach to secure data in today’s borderless enterprise by providing access control, intellectual property monitoring, data encryption, and policy management, without proxies or gateways or changes in user behavior. The company is headquartered in Atlanta, Georgia, and is backed by leading venture firms such as Kleiner Perkins Caufield & Byers, Google Ventures, TechOperators, and ff VC as well as industry experts Christopher Klaus, Ken Levine, Phil Dunkelberger, and Dr. Paul Judge.

Hippo Health

Pre Seed Round in 2021
Hippo Health, Inc., established in 2016 and located in Boulder, Colorado, specializes in developing an online healthcare communication platform that facilitates virtual medical care. The platform connects patients with clinicians, providing features such as secure messaging, real-time video consultations, automated prompts, and care team connectivity. Additionally, it enables real-time imaging reviews, ensuring a comprehensive and safe care experience for patients. By focusing on user-friendly and affordable solutions, Hippo Health aims to enhance the efficiency of healthcare delivery through innovative technology.

Community

Venture Round in 2021
Community is a social engagement platform that enables effective two-way communication between influencers and their audiences. It provides a unique 10-digit phone number that connects businesses, brands, public figures, and creators directly to their consumers. By facilitating interactions without the challenges of commercial interests, toxicity, and data privacy issues commonly found on social media, the platform allows a diverse range of users—including global brands, sports teams, artists, and small businesses—to engage with their audience on a personal level. This approach enhances communication and fosters meaningful relationships between influencers and their followers.

NovaBleep

Pre Seed Round in 2021
NovaBleep is an innovative communications infrastructure layer specifically designed for hospitals. Various modular components are included to replace communication streams such as pagers, referral systems, fault reporting systems, concern escalation systems, ward chats etc. By streamlining and digitalising these essential communication processes, NovaBleep revolutionises the way hospitals operate. The flow of a patient from entering an ED to discharge/death represents the flow of data. Not all of this data is yet digitalised. Data will be aggregated using NovaBleep for use in Machine Learning to predict the trajectory of patients, and to potentially predict mortality.

ValueFirst

Acquisition in 2021
ValueFirst, founded in 2003, is a company that specializes in connecting businesses with consumers through various telecom and internet channels. It offers a range of communication solutions, including Apple Business Messaging, chatbots, email, Google Business Messaging, Instagram, RCS Business Messaging, SMS, voice, and WhatsApp, enabling brands to create engaging conversational experiences. With a focus on providing enterprise digital services, ValueFirst assists clients in enhancing customer interactions and streamlining communication. The company employs approximately 500 individuals and has a presence in India, Indonesia, the Kingdom of Saudi Arabia, and the United Arab Emirates. Through its innovative platforms and smart APIs, ValueFirst aims to support businesses in driving revenue growth and improving customer satisfaction.

Syniverse Technologies

Corporate Round in 2021
Syniverse Technologies LLC, founded in 1987 and headquartered in Tampa, Florida, specializes in providing transaction processing and intelligence solutions that facilitate mobile communications for mobile network operators, over-the-top providers, and enterprises globally. The company offers a range of services including secure global access for data, mobile transaction processing, and Internet of Things (IoT) solutions, enabling businesses to manage end-user billing, authenticate mobile activities, and route various messaging formats. Additionally, Syniverse provides analytics and business intelligence solutions that help enterprises engage with customers through mobile devices and measure subscriber experiences. With a presence in over 30 countries and a workforce of around 2,000, Syniverse connects more than 1,000 operators and 500 companies, reaching over 7 billion mobile devices worldwide. The company also has regional offices in locations such as Hong Kong, Buenos Aires, Luxembourg, and Dubai, further enhancing its global footprint in the telecommunications sector.

Quiubas Mobile

Acquisition in 2020
Quiubas Mobile is a prominent messaging aggregator based in Mexico, recognized as a leading enterprise messaging provider in Latin America and beyond. With over a decade of experience in the industry, Quiubas operates an online platform that facilitates SMS messaging services, enabling users to send short messages through direct connections and conduct large-scale calls using a text-to-speech feature. The company’s reach spans more than 51 countries, including significant markets in the Netherlands, India, the United States, Colombia, and Serbia, establishing Quiubas as a key player in the global messaging landscape.

Segment

Acquisition in 2020
Segment provides the customer data infrastructure that helps businesses put their customers first. Using Segment, companies can collect, unify, and connect their first-party to over 200 marketing, analytics, and data warehouse tools. It was founded in 2011 and headquartered in San Francisco, California.

Courier

Series A in 2020
Courier provides a notification management platform that allows developers to effectively route user notifications across various communication channels, such as email, SMS, and messaging apps. By utilizing an API, the platform intelligently determines the optimal channel for delivering messages based on user engagement and online status. This capability enables businesses to craft a single message that can be reused across multiple channels or customized for specific platforms, ensuring timely and relevant communication with users, business partners, and external stakeholders. With a commitment to customer success, Courier has evolved alongside technological advancements while maintaining stable management practices and long-term relationships with its clients.

Electric Imp

Acquisition in 2020
Electric Imp, Inc. operates an Internet of Things (IoT) platform that provides secure connectivity and lifecycle management solutions for businesses. The platform offers a range of services including device connectivity, security, asset management, and predictive maintenance, utilizing secure hardware modules that run on the company's impOS operating system. This system facilitates secure connections to the cloud, enabling businesses to integrate their IoT data with various cloud services and analytics platforms. Electric Imp's managed service model ensures continuous monitoring and updating for security, allowing clients to focus on their applications rather than infrastructure management. Founded in 2011 and headquartered in Los Altos, California, with an office in Cambridge, United Kingdom, Electric Imp also sells a variety of IoT-related products and prototyping accessories online, catering to businesses looking to enhance their device connectivity and operational efficiency.

Tech Matters

Seed Round in 2020
Tech Matters, Inc. is an IT consultancy firm based in Palo Alto, California, established in 2009. The company specializes in providing IT infrastructure and support to social organizations, focusing on initiatives such as helplines and efforts against unjust labor practices. Tech Matters aims to bridge the gap between donors, policymakers, and business leaders, leveraging technology to drive social impact and facilitate systemic change. By equipping organizations with advanced technological capabilities, Tech Matters helps them address significant social challenges effectively.

Teravoz

Acquisition in 2020
Teravoz is a hosted PBX Platform for SMBs and Call Centers, and telephony APIs. Teravoz was born from the dream of providing VoIP services so that every company, regardless of its size and resources, can be as productive as large companies. We achieved this through state-of-the-art technologies, so we were able to build a solution package called Virtual PBX. Its clients are from the most different segments, serving fintech startups, e-commerce and logistics startups, offices, coworking spaces, offices, technical support teams, tourism agencies and others.

Netagrow Technologies

Pre Seed Round in 2020
Netagrow's user-friendly mobile app provides a comprehensive suite of features designed to address key challenges faced by modern farmers. By leveraging cutting-edge AI and data analysis, Netagrow offers: - Early Disease Detection (Agrivision): This feature utilizes image recognition technology to identify potential crop diseases at an early stage, allowing farmers to take preventive measures and minimize losses. - Proactive Animal Health Monitoring (VertAlert): VertAlert leverages AI to monitor animal health metrics and behavior patterns. By analyzing data points, it can potentially detect signs of illness early on, enabling farmers to intervene before the animal's health deteriorates. - Expert Support on Demand (Farm Assist): Netagrow understands that even with AI assistance, farmers may require specialized advice. Farm Assist bridges this gap by connecting farmers directly with a network of qualified agricultural specialists for personalized guidance.

Abacashi

Seed Round in 2019
Abacashi is a leading crowdfunding platform based in São Paulo, Brazil, established in 2016. The company specializes in facilitating money pot arrangements for both private and public events, addressing common issues such as ensuring equitable contributions among friends. Abacashi enables users to create events and gather donations for various causes, streamlining the payment process within groups. The platform is known for its competitive rates, ensuring low transaction costs and efficient bank transfers, typically completed within 72 hours. Additionally, Abacashi prides itself on providing exceptional customer service, available seven days a week, to support its users in managing their financial contributions effectively.

SendGrid

Acquisition in 2018
SendGrid, Inc. is a digital communication platform based in Denver, Colorado, that specializes in enabling businesses to engage with their customers through email. Founded in 2009, the company provides a cloud-based platform that offers a range of services tailored for developers and marketers. Its offerings include an email application programming interface (API) that allows developers to integrate email functionalities into their applications, as well as marketing campaign tools that enable marketers to manage customer contact lists, design email templates, and analyze campaign performance. Additionally, SendGrid provides expert services aimed at optimizing email delivery and ensuring effective communication. With its robust platform, SendGrid delivers over 30 billion emails monthly for a diverse clientele, including both tech-driven companies and traditional enterprises.

Ytica

Acquisition in 2018
Ytica.com a.s. is a software development company based in Prague, Czech Republic, specializing in contact center solutions. Established in 2016, Ytica offers a range of products that include reporting tools, speech analytics, and workforce optimization software. The company's solutions are designed to enhance the efficiency of contact centers, transforming them into effective growth engines while improving customer satisfaction. As of September 2018, Ytica operates as a subsidiary of Twilio Inc.

Inspectorio

Series A in 2018
Inspectorio Limited is a Hong Kong-based company that provides an AI-powered supply chain management platform tailored for the textile and clothing industries. Founded in 2010, the platform supports quality inspections in factories across Asia, enhancing operational efficiency and sustainability. Inspectorio's technology offers real-time data sharing, predictive action plans, and risk assessment tools, allowing global brands, retailers, and their suppliers to improve decision-making and reduce production risks. By digitizing and connecting various supply chain processes, Inspectorio aims to deliver greater visibility and control over production operations, thereby optimizing overall performance and resilience within the supply chain ecosystem.

Cell-Ed

Seed Round in 2018
Cell-Ed, Inc. is a mobile e-learning provider based in Palo Alto, California, focused on improving the skills of low-skilled, low-literate, and low-wage workers globally. Founded in 2011, the company offers a comprehensive mobile messaging platform that enables employers and educational institutions to reach, teach, and engage entry-level workers using various devices, including smartphones, tablets, and even flip phones. The platform features courses, coaching, and tools such as push notifications, reminders, surveys, and assessments to track user engagement and progress. By helping workers acquire essential literacy, language, and workforce-ready skills, Cell-Ed aims to enhance their employability and increase their hourly wages.

Edovo

Seed Round in 2018
Edovo is a technology company focused on enhancing education and communication within correctional facilities. Since its inception in 2014, Edovo has developed secure tablet technology and a digital learning platform that provides incarcerated individuals with access to educational programming, vocational training, and low-cost communication services. By offering these resources, Edovo aims to support rehabilitation, reduce recidivism, and facilitate connections between inmates and their families. The company works as a consultancy to create tailored solutions for jails and prisons across the nation, ultimately promoting fair communication practices and preparing justice-involved individuals for successful re-entry into society.

Hustle

Series A in 2017
Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate directly with their contacts. Founded in 2014 and based in San Francisco, the company offers a software-as-a-service solution that supports personal text messaging for various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Hustle's platform emphasizes two-way conversations, enabling users to engage in meaningful dialogues with large audiences. It also provides tools for tracking goals, managing contacts, and viewing conversation histories, which help clients strengthen relationships and enhance their outreach efforts. Through this approach, Hustle aims to connect organizations with a broader demographic in an efficient and effective manner.

Fast Forward

Venture Round in 2017
Fast Forward is an accelerator dedicated to supporting social technology nonprofits. The organization offers a three-month program that includes a philanthropic grant, access to experienced mentors, a tailored curriculum, and a supportive community. By providing both financial and human capital, Fast Forward aims to help these nonprofits scale their technology solutions and maximize their impact in addressing social challenges.

Beepsend SMS

Acquisition in 2017
Beepsend offers global connectivity with solutions for SMS-MT, HLR Lookup, Premium SMS and Billing services. By being an operator with it's own infrastructure, Beepsend is competitive, offering a high-capacity platform with connectivity suitable for various clients’ needs. Beepsend is accredited by the Swedish Telecom Regulatory Authority as a Swedish mobile operator and certified by GSMA as an Open Connectivity Solution Provider for SMS Hubbing.

Kurento

Acquisition in 2016
Kurento is an open-source platform designed to facilitate the development of multimedia applications for both mobile and web environments. It offers a comprehensive software development framework that includes a media server written in C/C++. Kurento enables the creation of rich WebRTC applications by providing features such as large group communications, transcoding, recording, and advanced media processing. This platform aims to simplify the development process for developers looking to build multimedia-enabled applications efficiently.

Authy

Acquisition in 2015
Authy specializes in two-factor authentication solutions, offering a smartphone application for consumers, a REST API for developers, and a comprehensive authentication platform for enterprises. The service allows users and organizations to customize their security settings and rules, ensuring robust protection against unauthorized access. Authy supports a wide range of applications, including popular platforms like Facebook, Gmail, and Dropbox, and provides various login verification methods, such as unique verification codes, text messages, and security questions. The company adheres to stringent compliance standards, including PCI, HIPAA, and FIPS 140, ensuring its services meet regulatory requirements across different regions. By integrating two-factor authentication into websites and applications, Authy helps organizations reduce security risks while improving user experience.

OnePageCRM

Seed Round in 2013
OnePageCRM is a cloud-based sales management platform tailored for small businesses and solopreneurs, particularly in the consulting and professional services sectors. The system combines a contact database with a productivity tool, simplifying customer relationship management into manageable daily tasks. By processing daily actions and facilitating email product offerings without the need for extensive administrative support, OnePageCRM enables users to effectively convert leads into customers and achieve their business growth targets.

Babelverse

Seed Round in 2013
Babelverse operates an online platform that specializes in providing real-time speech translation services. Founded in 2010 and based in San Francisco, the company offers a unique solution for on-demand interpretation, allowing users to communicate in any language through remote bilinguals or professional linguists. The platform caters to various scenarios, including mobile interactions, conference participation, and video content, enabling seamless communication across linguistic barriers. Babelverse's innovative application leverages online technology and mobile capabilities, positioning it as a pioneer in the field of human-powered translation services.
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