Twilio

Twilio is a cloud communications platform that enables developers and businesses to integrate voice, video, messaging, and authentication capabilities into their applications. Founded in 2008 and based in San Francisco, Twilio offers a range of application programming interfaces (APIs) that facilitate the creation of customized communication solutions, enhancing customer engagement across various channels such as SMS, VoIP, and chat. The company utilizes its extensive global network of carrier relationships, known as the Super Network, to provide efficient and cost-effective communication services. Additionally, Twilio supports startups, particularly in Europe, through dedicated funds that help them leverage its cloud communication APIs to develop innovative business solutions.

Clair Byrd

Strategy

Chetan Chaudhary

Head of IoT Business Unit

Jeffrey R. Immelt

Board Member

Greg Kleiner

Vice President GTM FP&A and Treasurer

Jeff Lawson

Chairman, Co-Founder and Chief Executive Officer

Chris Nasson

Manager, Investor Relations, Treasury and Finance

31 past transactions

Treble.ai

Series A in 2022
Treble.ai, Inc. is a Colombian company that offers a customer support platform designed to enhance communication between businesses and their customers. The platform utilizes a mobile-first, chat-based system that facilitates interactions through SMS and WhatsApp, allowing companies to collect customer feedback and understand their pain points. By automating conversations with users, Treble.ai enables businesses to segment their audience based on responses, thereby improving marketing strategies and customer engagement. This service aims to streamline customer support processes, increase sales, and enhance lead follow-up, ultimately helping businesses to serve their customers more effectively.

EMARKETING SOLUTIONS, LLC

Seed Round in 2022
We help online businesses grow with Our best marketing tips and insights. We provide content on digital marketing tools, software, and online marketing education, All in one place

Courier

Series B in 2022
Courier provides an API designed for developers to enhance user notification delivery by intelligently routing messages across various existing channels, such as email and messaging platforms. The API takes into account factors like user online status and previous engagement levels to determine the most effective communication method. Over the years, Courier has evolved significantly, continuously adapting to technological advancements to better serve its customers while maintaining stability in its management and operational approach. The company emphasizes the importance of customer success, fostering long-term relationships with its largest clients and collaborating closely to prepare for future developments in the industry.

Postscript

Series C in 2022
Postscript provides enterprise SMS marketing solutions for e-commerce. It allows users to easily create and manage SMS marketing campaigns with detailed analytics to improve sales and revenue. It plugs into e-commerce businesses and helps overcome declining email engagement by sending customers targeted and customizable SMS marketing.

Paradox

Series C in 2021
Paradox, Inc. is a company that specializes in conversational artificial intelligence, providing a platform designed to assist human resources and talent acquisition teams in automating various administrative tasks. Its primary product, Olivia, serves as an AI recruiting assistant that facilitates candidate capture and screening, enhances conversion rates, and addresses candidate inquiries. The platform streamlines the recruiting process, including interview scheduling, allowing HR professionals to concentrate on meaningful human interactions. Paradox caters to a diverse clientele, ranging from local retailers and regional school districts to large Fortune 100 organizations worldwide. Incorporated in 2016, the company is headquartered in Scottsdale, Arizona.

Calixa

Series A in 2021
Calixa unifies customer data and customer tooling into one, easy-to-use product. It connects with 3rd party services(eg Stripe, Zendesk, Intercom, Sendgrid, etc) to provide a single interface for teams to view, search and act on everything related to customers. It replaces a patchwork of unloved tools (eg internal admin tools, 3rd party tools, writing SQL, asking engineers, etc) with a purpose-built and intuitive customer platform.

Algolia

Series D in 2021
Algolia SAS is a Search-as-a-Service company that provides a hosted search API, enabling websites and mobile applications to enhance user engagement and boost conversions. Founded in 2012 and headquartered in Paris, France, with an additional office in San Francisco, Algolia's platform allows developers to create custom search engines that deliver fast and relevant digital experiences. The company's distributed search network synchronizes data globally and efficiently routes user queries to servers, serving clients across various sectors, including e-commerce and media. Algolia's services empower businesses to optimize search and discovery experiences, ultimately driving increased online engagement and revenue. As of May 2020, Algolia operates as a subsidiary of Akio SAS.

Terazo

Venture Round in 2021
Terazo is a software and platform development firm that specializes in providing integration and automation services across various industries, including healthcare and financial services. The company focuses on developing and supporting mission-critical applications, online services, and platforms that drive innovation for its clients. Terazo offers a range of services, including strategic consulting, software engineering, data engineering, and reliability engineering, aimed at helping businesses operate more efficiently and unlock new value. By leveraging advanced tools and technologies, Terazo enables both large and small organizations to grow and scale effectively.

Hyro

Series A in 2021
Hyro is a technology company that specializes in developing conversational AI assistants for enterprises. Founded in 2014 and headquartered in New York, Hyro enables organizations to enhance user interaction on digital platforms through intuitive voice and chat capabilities. The company's innovative approach allows for seamless integration of AI into websites and mobile applications, significantly improving user engagement and conversion rates. Unlike traditional solutions, Hyro simplifies the deployment and maintenance of its technology by automatically generating a knowledge graph from existing content, eliminating the need for complex integration processes, playbooks, or extensive training data. This frictionless approach positions Hyro as a leader in the conversational AI space, making advanced technology accessible to a wide range of businesses.

Zipwhip

Acquisition in 2021
Zipwhip features software that helps people businesses have more effective conversations by text-enabling existing phone numbers. Zipwhip pairs direct network connectivity with easy out-of-the-box software, so businesses of any size can give customers the choice to “text or call” and handle two-way text conversations at scale. It was founded in 2007 and headquartered in Seattle, Washington.

Hippo Health

Pre Seed Round in 2021
Hippo Health is democratizing mobile health care. Hippo was founded and built by physicians working to improve access to care, reduce unnecessary costs and improve quality outcomes for patients with complicated medical issues. Through our transparent, open network platform, we are enabling an easy way for patients and providers to connect and communicate with established top local care professionals. We aspire to help people feel cared for every step of the way when battling complex illness through our care network technology that seamlessly interfaces between in person and virtual care.

Community

Venture Round in 2021
Shimmur is a new social engagement platform that makes two-way communication between influencers and their followers simple, effective, and scalable.

Syniverse

Corporate Round in 2021
Syniverse specializes in providing transaction processing and intelligence solutions that facilitate mobile communications for mobile network operators, over-the-top providers, and enterprises globally. The company's offerings include secure global access networks for protecting critical data, cloud-based virtual networks for Internet of Things services, and mobile transaction services that encompass billing record processing, payment settlement, and mobile activity management. Additionally, Syniverse connects enterprises to the mobile ecosystem, enabling interactions with customers and employees via mobile devices, and offers data analytics to enhance subscriber experiences. With a presence in nearly 200 countries and connections to over 1,000 operators and 500 companies, Syniverse is dedicated to bridging technology and commercial divides, ensuring seamless communication across diverse networks and devices. Founded in 1987, the company is headquartered in Tampa, Florida, with regional offices worldwide.

Segment

Acquisition in 2020
Segment.io, Inc. is a company that specializes in customer data infrastructure, enabling businesses to collect, unify, and connect their customer data across various platforms. Founded in 2011 and headquartered in San Francisco, California, Segment offers a single API that allows organizations to track customer information across multiple devices and channels. This data can be seamlessly sent to a variety of third-party tools, internal systems, or SQL databases. Additionally, Segment provides a product known as Data Lakes, which assists companies in leveraging their customer data to enhance user experiences. The company also maintains an office in Dublin, Ireland, and operates as a subsidiary of Twilio Inc. as of November 2020.

Courier

Series A in 2020
Courier provides an API designed for developers to enhance user notification delivery by intelligently routing messages across various existing channels, such as email and messaging platforms. The API takes into account factors like user online status and previous engagement levels to determine the most effective communication method. Over the years, Courier has evolved significantly, continuously adapting to technological advancements to better serve its customers while maintaining stability in its management and operational approach. The company emphasizes the importance of customer success, fostering long-term relationships with its largest clients and collaborating closely to prepare for future developments in the industry.

Electric Imp

Acquisition in 2020
Electric Imp, Inc. operates a comprehensive Internet of Things (IoT) platform that focuses on secure connectivity, lifecycle management, and integration solutions for businesses. Established in 2011 and headquartered in Los Altos, California, with an additional office in Cambridge, United Kingdom, the company provides a range of services including secure hardware modules, impOS software, and cloud solutions that enable seamless device-to-cloud connections. The platform supports both public and private cloud environments and offers features such as asset management, predictive maintenance, and connected commerce. Electric Imp also facilitates integrations with popular data storage and analytics services, ensuring flexible data flow management. Additionally, the company emphasizes security by monitoring and updating its systems, providing a robust security framework for its customers' devices and data. Electric Imp also retails IoT-related products and prototyping accessories online.

Tech Matters

Seed Round in 2020
Tech Matters is a new nonprofit strategic technology services organization.

Teravoz

Acquisition in 2020
Teravoz is a hosted PBX Platform for SMBs and Call Centers, and telephony APIs. Teravoz was born from the dream of providing VoIP services so that every company, regardless of its size and resources, can be as productive as large companies. We achieved this through state-of-the-art technologies, so we were able to build a solution package called Virtual PBX. Its clients are from the most different segments, serving fintech startups, e-commerce and logistics startups, offices, coworking spaces, offices, technical support teams, tourism agencies and others.

Abacashi

Seed Round in 2019
Abacashi is a leading crowdfunding platform based in São Paulo, Brazil, established in 2016. It specializes in facilitating the management of shared expenses for both private and public events, addressing common challenges such as ensuring all participants contribute fairly. The platform also supports donations for various causes and streamlines payment processes within groups. Abacashi is known for its competitive service offerings, including low transaction fees, quick bank transfers with a maximum processing time of 72 hours, and dedicated customer support available seven days a week.

SendGrid

Acquisition in 2018
SendGrid, Inc. is a cloud-based digital communication platform that enables businesses to effectively reach their customers through email. Founded in 2009 and based in Denver, Colorado, SendGrid provides various tools for developers and marketers, including an email application programming interface (API) that integrates email functionality into applications and services for managing marketing campaigns. These services allow users to upload customer contact lists, create and test email templates, and analyze campaign performance to enhance customer engagement. The platform is recognized for its strong email deliverability, successfully delivering over 30 billion emails monthly for a range of clients, from tech companies to traditional enterprises.

Ytica

Acquisition in 2018
Ytica.com a.s. is a software development company based in Prague, Czech Republic, specializing in contact center solutions. Established in 2016, Ytica offers a range of products that include reporting tools, speech analytics, and workforce optimization software. The company's solutions are designed to enhance the efficiency of contact centers, transforming them into effective growth engines while improving customer satisfaction. As of September 2018, Ytica operates as a subsidiary of Twilio Inc.

Inspectorio

Series A in 2018
Inspectorio Limited operates a mobile platform designed to guide inspectors through the quality inspection process, primarily focusing on textile and clothing factories in Asia. Founded in 2010 and based in Hong Kong, Inspectorio offers a Software as a Service (SaaS) platform that enhances supply chain collaboration, visibility, and predictive intelligence for brands, retailers, and their suppliers. By digitizing traditional manual and paper-based processes, Inspectorio enables real-time sharing of performance data among all participants in the production chain, facilitating immediate corrective actions. The platform employs machine learning algorithms to predict potential issues and recommend solutions based on historical patterns. As Inspectorio continues to expand its network of production ecosystems, it aims to become the standard for production chain digitization and collaboration, fostering increased participation from production partners.

Cell-Ed

Seed Round in 2018
Cell-Ed, Inc. is a mobile e-learning provider based in Palo Alto, California, focused on improving the skills of low-skilled, low-literate, and low-wage workers globally. Founded in 2011, the company offers a comprehensive mobile messaging platform that enables employers and educational institutions to reach, teach, and engage entry-level workers using various devices, including smartphones, tablets, and even flip phones. The platform features courses, coaching, and tools such as push notifications, reminders, surveys, and assessments to track user engagement and progress. By helping workers acquire essential literacy, language, and workforce-ready skills, Cell-Ed aims to enhance their employability and increase their hourly wages.

Edovo

Seed Round in 2018
Jail Education Solutions provides intuitive educational courses where inmates are rewarded for learning. With their unique tablet technology, we help unlock the potential of millions of incarcerated people. Edovo increases access to invaluable resources for individuals involved in the criminal justice system.

Hustle

Series A in 2017
Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate effectively with their contacts through personal text messages. The platform serves various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Founded in 2014 and headquartered in San Francisco, California, Hustle provides an affordable and efficient solution for organizations to reach their target supporters and customers. By enabling two-way conversations, Hustle empowers its users to engage in genuine and personal dialogues with a large number of individuals, thus enhancing their outreach efforts.

Fast Forward

Venture Round in 2017
Fast Forward is an organization dedicated to supporting technology-driven nonprofits that address critical social issues in education, the environment, health, and human rights. Recognizing a gap in the resources available to early-stage tech nonprofits, Fast Forward seeks out initiatives that utilize open source software, mobile connectivity, open APIs, and cost-effective web infrastructure. By providing both financial resources and expertise, Fast Forward aims to help these organizations develop their products and validate their business models, ultimately enhancing their ability to create significant social impact.

Beepsend SMS

Acquisition in 2017
Beepsend offers global connectivity with solutions for SMS-MT, HLR Lookup, Premium SMS and Billing services. By being an operator with it's own infrastructure, Beepsend is competitive, offering a high-capacity platform with connectivity suitable for various clients’ needs. Beepsend is accredited by the Swedish Telecom Regulatory Authority as a Swedish mobile operator and certified by GSMA as an Open Connectivity Solution Provider for SMS Hubbing.

Kurento

Acquisition in 2016
Kurento is an open source platform making possible the creation of rich WebRTC and multimedia applications in a fast and simple manner.

Authy

Acquisition in 2015
Authy provides a two-factor authentication smartphone application for consumers, a 2FA Rest API for developers, and an authentication platform for enterprises. It enables every user, group, and organization to customize their settings and configure security rules through its platform. Authy achieves and maintains compliance with PCI, HIPAA, FIPS 140, and other regulatory mandates worldwide. It offers protection for various apps, including Facebook, Gmail, Dropbox, or any account that supports Google Authenticator. Authy’s login verification options include a unique verification code, a text message, and a singular answer question that appears only on its users’ mobile device.

OnePageCRM

Seed Round in 2013
OnePageCRM is a web-based sales application designed to enhance sales performance by integrating effective sales methodologies with customer relationship management (CRM) features. The platform emphasizes a persistent focus on sales actions, ensuring that users maintain consistent engagement with prospects and do not overlook potential opportunities. OnePageCRM serves as a straightforward contact management tool, streamlining the sales process and enabling users to track interactions and manage relationships effectively. This combination of functionalities aims to drive sales success and improve overall productivity for businesses.

Babelverse

Seed Round in 2013
Babelverse is the first and only human powered "universal translator." 1st solution for on-demand interpretation (real time translation of spoken communication) in any language by remote bilinguals or professional linguists, in various situations, such as on-the-spot on your mobile, attending a conference, watching a video, etc.
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