Webhelp

OneLink is a business process outsourcing (BPO) company that operates primarily in North and Latin America, offering a range of services including customer relationship management, sales, technical support, finance and accounting, logistics, and supply chain management. Founded in 2014 and headquartered in Ciudad de Guatemala, Guatemala, OneLink leverages over 20 years of experience from its partners in the contact center industry. The company serves a diverse clientele across various sectors, including consumer goods, telecommunications, technology, travel, and leisure. With operational facilities in El Salvador, Nicaragua, Guatemala, and Colombia, OneLink is also exploring opportunities for expansion into additional markets.

Dynamicall is a prominent provider of contact center outsourcing services in Latin America, headquartered in Peru. The company operates two sites in Lima and focuses on delivering a range of services, including sales, retention, technical support, back office services, and customer service. Dynamicall emphasizes the importance of tailoring its strategies to align with the specific processes of its clients, ensuring efficiency and high levels of customer satisfaction. The company is committed to providing stable and formal employment opportunities within the BPO-contact center industry.

Teknofix provide end-to-end services that can manage the installation, delivery, document collection and technical support needs of corporate companies serving in the B2C model with a new perspective.

At PitechPlus. engineered to evolve means to put human relationships before devices. teamwork above one sided guidelines. and viable adjustments over strict plans. You will discover this when you partner with us. They are a consulting group that offers a wide range of services that cover IT&C software development and business know-how. You can find our consultants in Paris. Lyon. Lausanne. Brussels and Berlin. Our teams in Cluj-Napoca and Targu-Mures. Romania. specialize in the development. design and the maintenance of web projects and mobile applications.

Sellbytel Group GmbH, founded in 1988 and headquartered in Nuremberg, Germany, specializes in providing outsourcing solutions across various sectors, including sales, service, IT support, training, healthcare, human resources, and back-office functions. The company caters to leading international brands in diverse industries such as IT, consumer electronics, telecommunications, fast-moving consumer goods, energy, automotive, finance, and logistics. With the ability to operate in over 45 languages, Sellbytel Group offers comprehensive services designed to enhance customer management and operational efficiency. The company is currently a subsidiary of Webhelp SAS.

Runway BPO is a business process outsourcing service provider in the Baltic States. As a multi-lingual and multi-tower outsourcing company, Runway Group provides Nordic, Western European, and multinational businesses with cost-effective nearshoring services, performed by over 600 employees operating in 9 offices located in the Baltics, Spain and Ukraine. Runway Group services include inbound and outbound call center services (including telemarketing, customer support and market surveying), IT outsourcing services (consisting of IT support and consulting, web, software and mobile app development, IT architecture and IT infrastructure services and other IT related services), various back office services (data collection, data entry, HR outsourcing, accounting, bookkeeping and many other back office services) as well as other tailor made BPO services adapted to the needs and requirements of clients.

GreenPoint specialises in regtech, namely in digital and mobile management of know your customer (KYC), digital processing of customers’ records and customer on-boarding.

Direct Medica SA specializes in providing marketing and consulting services tailored for the healthcare industry. Founded in 2000 and based in Boulogne-Billancourt, France, the company offers a range of solutions, including marketing strategy, customer relationship management (CRM) support, telemarketing, e-learning, and disease management programs. These services are designed to assist pharmaceutical companies in effectively promoting and selling their products to healthcare professionals. With a presence across Europe since 2010, Direct Medica serves over 90 clients, including laboratories, hospitals, and patient associations. The company focuses on developing innovative operational solutions that enhance relationships among healthcare professionals, patients, industry stakeholders, and payers, thereby facilitating a more personalized and efficient approach to healthcare marketing.

Telecats specializes in providing advanced voice technology solutions, including Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Voice over IP (VoIP) services. The company focuses on optimizing customer service by integrating human interaction with technology. Its offerings include tools for call recognition and routing, customer demand analysis based on both content and emotional cues, and audio file search capabilities. Additionally, Telecats delivers comprehensive contact center solutions featuring priority queuing, call routing, computer telephony integration, and call recording, along with optional speech analytics. These services aim to enhance customer satisfaction, improve employee experiences, and streamline operational efficiency for enterprises.

O|con Office Concept GmbH, founded in 1998 and based in Stuttgart, Germany, specializes in customer service and back-office support services. As a subsidiary of Webhelp SAS, the company focuses on providing comprehensive business process outsourcing solutions. Its offerings include technical support, complaint management, email and ticketing services, as well as workshop scheduling and trade services. O|con Office Concept emphasizes the importance of maintaining individual and professional customer relationships, utilizing all interactive channels and social media on behalf of its clients. By integrating processes into clients' IT structures, the company aims to enhance customer service and ensure reliable data security while delivering consistent quality management.

MyStudioFactory designs and implements mobile user experience solutions and app development.

Netino is a provider of online services focused on social content moderation and customer relationship management. The company specializes in monitoring social conversations and implementing forums for dialogue on websites, ensuring that appropriate responses are made continuously. By operating around the clock, Netino helps businesses effectively manage their online presence and engage with their audience in a timely manner.

Contact2Value, founded in 2009, specializes in customer contact center services in the Netherlands. The company is led by Allard Tjon, who has extensive experience in the customer service sector, having previously managed customer operations at Canal Digital and Bol.com. Contact2Value focuses on optimizing customer interactions through both inbound and outbound services, alongside administrative support related to customer contact processes. The organization prides itself on a dedicated team characterized by commitment and ambition, ensuring efficient daily operations. As a preferred partner of Canal Digital, Contact2Value offers a range of services, including customer lifecycle management, retention strategies, back-office activities, and consultancy. The company has achieved high employee satisfaction, reflecting its effective work environment.

GoExcellent is the leading Nordic outsourcing supplier of call centre, telemarketing/telesales, back office & tech support services.

Callpex Cagri Merkezi Ve Musteri Hizmetleri is a privately held company that provides call center services.

CSM SA is a privately held company that offers consulting services in the communication sector.

OnLine srl is a privately held company that offers outsourced delivery of sales processes for the IT sector.

Perry & Knorr is a privately held company specializing in business process outsourcing services. The firm offers a range of support solutions, including customer retention, technical support, order tracking, and account management. Its services are tailored to meet the needs of various sectors, particularly telecommunications, media, and mail order. By focusing on enhancing operational efficiency and customer satisfaction, Perry & Knorr aims to provide effective support for its clients' business processes.

FDI group is a payment institution specialized in the management of international clients’ financial relations, particularly in the fashion industry. FDI offers payment solutions for clients, secures their account receivables, and speeds up their cash collection.

SNT is one of the largest service providers in the Netherlands and Belgium in the field of multi-channel customer contacts. We are also the country's longest serving Contact Center organisation. Our aim is to ensure that our clients can effectively build and maintain contact with their customers. Thanks to our years of experience, we know exactly how to optimise the contact value per customer segment based on the business objectives of our clients.

Telecom Service Centres is a privately held company that provides customer management solutions to blue-chip organizations.

Eos Contact Center is a privately held company that owns and operates call centers.