Webhelp

Webhelp is a customer experience provider, not a call centre. It provides the sort of contact centre facilities you would expect from a major provider. You’ll be reassured to know we’ve got the people, the experience and the technology to deliver at the highest level.

Vincent Bernard

Group COO

Matthieu Bouin

Group Managing Director

Olivier Duha

CEO and Co-Founder

Dean Hartley

CFO

Metin Tarakçı

CEO Turkey and Middle East

Etienne Turion

CEO, Webhelp Enterprise

22 past transactions

OneLink

Acquisition in 2021
OneLink was born out of more than 20 years of experience from the partners who were involved in previous contact center initiatives. Currently with operations in El Salvador, Nicaragua, Guatemala, Colombia and plans to expand into other geographies.

Dynamicall

Acquisition in 2021
Dynamicall is a leading Peruvian BPO-Contact Center industry provider, offering a stable & formal employment from its 2 sites in Lima.

Teknofix

Acquisition in 2021
Teknofix provide end-to-end services that can manage the installation, delivery, document collection and technical support needs of corporate companies serving in the B2C model with a new perspective.

PITECH+PLUS

Acquisition in 2019
At PitechPlus. engineered to evolve means to put human relationships before devices. teamwork above one sided guidelines. and viable adjustments over strict plans. You will discover this when you partner with us. They are a consulting group that offers a wide range of services that cover IT&C software development and business know-how. You can find our consultants in Paris. Lyon. Lausanne. Brussels and Berlin. Our teams in Cluj-Napoca and Targu-Mures. Romania. specialize in the development. design and the maintenance of web projects and mobile applications.

Sellbytel Group

Acquisition in 2018
Sellbytel Group is provides outsourcing solutions in the areas of sales, service, IT-support, training & coaching, health market solutions, back office and human resources, offering all that is needed for successful and modern customer management in more than 45 languages. The portfolio of services includes one-stop solutions for leading international brands from among others the IT, consumer electronics, telecommunications, FMCG, energy, automotive, finance and logistics sectors.

Runway BPO

Acquisition in 2018
Runway BPO is a business process outsourcing service provider in the Baltic States. As a multi-lingual and multi-tower outsourcing company, Runway Group provides Nordic, Western European, and multinational businesses with cost-effective nearshoring services, performed by over 600 employees operating in 9 offices located in the Baltics, Spain and Ukraine. Runway Group services include inbound and outbound call center services (including telemarketing, customer support and market surveying), IT outsourcing services (consisting of IT support and consulting, web, software and mobile app development, IT architecture and IT infrastructure services and other IT related services), various back office services (data collection, data entry, HR outsourcing, accounting, bookkeeping and many other back office services) as well as other tailor made BPO services adapted to the needs and requirements of clients.

Green Point SAS

Acquisition in 2017
GreenPoint specialises in regtech, namely in digital and mobile management of know your customer (KYC), digital processing of customers’ records and customer on-boarding.

Direct Medica

Acquisition in 2017
Direct Medica is develops and implements innovative operational solutions to optimize relationships between healthcare professionals, patients, industry, hospitals and payers. In figures: More than 90 customers: laboratories, hospitals, patient associations, institutions (unions, groups) ... 2011 turnover: 25 M €. A European presence: Since 2010, Direct Medica offers all of its services in Europe and enables professionals in the pharmaceutical industry to set up remote, flexible and personalized direct approach solutions for healthcare professionals.

O|con Office Concept

Acquisition in 2017
O|con Office Concept is a customer service center for demanding, comprehensive customer service and customer acquisition. On behalf of the client, all interactive channels and social media are communicated. Individual and personal customer relationships with highest professional solution competence are maintained. Comprehensive integration of the processes into the IT structure of the customer brings innovation to customer service.

MyStudioFactory

Acquisition in 2016
MyStudioFactory designs and implements mobile user experience solutions and app development.

Netino

Acquisition in 2016
Netino specializes in monitoring social conversations and ensuring appropriate responses on a round the clock basis.

GoExcellent

Acquisition in 2016
GoExcellent is the leading Nordic outsourcing supplier of call centre, telemarketing/telesales, back office & tech support services.

Callpex Cagri Merkezi Ve Musteri Hizmetleri

Acquisition in 2015
Callpex Cagri Merkezi Ve Musteri Hizmetleri is a privately held company that provides call center services.

CSM SA

Acquisition in 2015
CSM SA is a privately held company that offers consulting services in the communication sector.

OnLine srl

Acquisition in 2015
OnLine srl is a privately held company that offers outsourced delivery of sales processes for the IT sector.

Perry & Knorr

Acquisition in 2015
Perry & Knorr is a privately held company that provides business process outsourcing services.

FDI Group

Acquisition in 2014
FDI group is a payment institution specialized in the management of international clients’ financial relations, particularly in the fashion industry. FDI offers payment solutions for clients, secures their account receivables, and speeds up their cash collection.

SNT Nederland BV

Acquisition in 2014
SNT is one of the largest service providers in the Netherlands and Belgium in the field of multi-channel customer contacts. We are also the country's longest serving Contact Center organisation. Our aim is to ensure that our clients can effectively build and maintain contact with their customers. Thanks to our years of experience, we know exactly how to optimise the contact value per customer segment based on the business objectives of our clients.

Telecom Service Centres

Acquisition in 2013
Telecom Service Centres is a privately held company that provides customer management solutions to blue-chip organizations.

Eos Contact Center

Acquisition in 2008
Eos Contact Center is a privately held company that owns and operates call centers.
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