DESTINY

Tactful offers a Unified Cognitive Customer Experience Platform designed to enhance customer engagement for businesses. By leveraging advanced artificial intelligence and omnichannel technology, Tactful's platform helps companies improve customer retention by up to 60%, increase conversion rates by up to 250%, and boost productivity by as much as 80%. The platform encompasses several key features, including omnichannel engagement technology that ensures a consistent customer experience across various touchpoints, a centralized customer experience management system that enhances operational efficiency, and AI-driven workflows that automate processes while supporting multiple languages. Additionally, Tactful provides a comprehensive customer 360-view and business intelligence tools that facilitate ongoing improvement and the discovery of new business opportunities. This enterprise-grade platform offers flexible integration capabilities, allowing businesses to connect it with existing systems such as ERP, CRM, eCommerce, and contact centers, thereby streamlining operations and enhancing overall customer satisfaction.

Meridix Systems operates a web-based analytics and reporting platform designed for communication service providers. The company’s platform aggregates data from a variety of popular communication solutions and presents it in a unified user interface. This enables service providers to deliver comprehensive insights into their internal and external communications, helping them better serve their customers. By simplifying data collection and reporting, Meridix Systems enhances the ability of communication service providers to analyze and understand communication patterns and trends.

Stuart specializes in cloud infrastructure and managed hosting services, offering solutions that include virtual servers, backup-as-a-service, and cloud-native services. The company provides a comprehensive range of managed services that take over operational tasks for clients, helping them transition their information technology networks to cloud infrastructure. Stuart's offerings focus on ensuring high availability, performance, and scalability for businesses seeking to enhance their IT capabilities.

Soluno BC was established in 2017 through the merger of Solus Business Communications AB and Uno Telefoni, facilitated by reinvestment from SEB Private Equity and the founders of both companies. Specializing in cloud-based communications solutions, Soluno BC has emerged as the largest operator-independent player in the Swedish market. The company is dedicated to expanding its presence in Scandinavia and is actively pursuing growth opportunities across Europe, recognizing significant potential in the international market.

Telepo is a Swedish company based in Stockholm, founded in 2003, that specializes in enterprise mobility and converged communication solutions for businesses and service providers. It offers a range of business communication services, including single number reach, presence, personal call routing, unified messaging, and integration with third-party applications. Telepo's solutions integrate mobile, fixed, and IP-based communications networks, providing features such as over-the-air deployment, configuration, and remote diagnostics of devices and services. The company also offers professional services like technical pre-studies, customization, training, consulting, project management, and implementation. Additionally, Telepo provides cloud communications software, including unified communications-as-a-service (UCaaS) and fixed-mobile convergence (FMC) platforms to service providers, mobile operators, and carriers across Europe, Asia, and Africa.

Faqbot SA, established in 2017 and based in Mons, Belgium, specializes in developing and operating conversational software and chatbots. The company's core business involves transforming client companies' frequently asked question pages into chatbots, which can be installed across various platforms such as the Web and social media. Faqbot's platform enables personalized, guided conversations with customers for purposes including customer support, sales, marketing, and lead generation automation. Notably, no coding skills are required to use their service, making it accessible for businesses seeking efficient, economical solutions for automating customer interactions.